Enabling Technology Trends for

Citizen Services
8th February 2014
Vivek Verma
Senior Technical Director
NIC UT Unit, Chan...
Information Technology & Electronics Policy

VISION 2020
To improve the delivery of public services by
leveraging Informat...
Sampark/Gram Sampark/Kiosk Location

Enabling Technology Trends for Citizen Services
Transactions (1st Jan’14 to 7th Feb’14)
Application Name
AIRTEL LAND LINE
AIRTEL Telephone Bill
BSNL Payment
Chandigarh Ho...
Sampark Services
Department
G2C Services

Services

Excise & Taxation
Chandigarh Transport Undertaking

Payment of taxes
V...
Smart Cards for delivery of citizen services
•

Delivery of any citizen service requires
• Proof of identity
• Entitlement...
Smart Cards for delivery of citizen services
•

Authentic application specific data is
provided at the place of delivery o...
Smart Card based PDS Solution

Collection of family
data and biometric
information

Creation of database
which includes Bi...
Smart Card based PDS PoS Terminal
Components

•
•
•
•
•
•
•
•

2 Smart Card Readers (FPS Owner
& Consumer)
Voice enabled
B...
Smart Ration Card

Enabling Technology Trends for Citizen Services
Smart Card application – ePurse/eWallet
•
•
•
•
•
•

stores actual balance money as secure data
program on the card provid...
Mobile driven application

Enabling Technology Trends for Citizen Services
Mobile driven application

Enabling Technology Trends for Citizen Services
Mobile

Enabling Technology Trends for Citizen Services
Process Reengineering

Enabling Technology Trends for Citizen Services
Digital Signature Certificate ( DSC)
•

Digital Signature Certificate is your PASSPORT on
the Internet used to:
•
Identify...
Physical Signature vs Digital Signature
Physical Signature

Digital Signature

Physical Signature is just a Digital Signat...
DSC and the Law
•

Major provisions of the Indian IT Act:•
Legal recognition to electronic contracts / records
•

Legal re...
DSC Enabled Marriage Registration

Enabling Technology Trends for Citizen Services
Digitally signed Income Certificate

Enabling Technology Trends for Citizen Services
Adoption of Standards

Enabling Technology Trends for Citizen Services
Adoption of Standards - eHospital

Enabling Technology Trends for Citizen Services
Local language support

Enabling Technology Trends for Citizen Services
Touch Screen Kiosks
•
•
•
•
•

Facilitates Self-service mode
Available round the clock
Limits
functionalities
&
enhances f...
eTaal

Enabling Technology Trends for Citizen Services
THANKS!!
vivek.verma@nic.in

Enabling Technology Trends for Citizen Services
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eHaryana 2014 - Enabling Technology Trends for Citizen Services - Shri Vivek Verma, Sr Technical Diector, NIC...

  1. 1. Enabling Technology Trends for Citizen Services 8th February 2014 Vivek Verma Senior Technical Director NIC UT Unit, Chandigarh (UT) vivek.verma@nic.in
  2. 2. Information Technology & Electronics Policy VISION 2020 To improve the delivery of public services by leveraging Information Technology to achieve Efficiency, Effectiveness, Economy, Transparenc y, Accountability and Reliability in such delivery. Enabling Technology Trends for Citizen Services
  3. 3. Sampark/Gram Sampark/Kiosk Location Enabling Technology Trends for Citizen Services
  4. 4. Transactions (1st Jan’14 to 7th Feb’14) Application Name AIRTEL LAND LINE AIRTEL Telephone Bill BSNL Payment Chandigarh Housing Board DOMESTIC SERVANT REGISTRATION E Ticket cancellation E Ticketing E file service Estate Office Sector-17 HFCL Telephone Bill ISSUE OF BIRTH CERTIFICATE ISSUE OF BUS PASSES ISSUE OF DEATH CERTIFICATE ISSUE OF DISABILITY CARD ISSUE OF SENIOR CITIZEN CARD PAYMENT OF ELECTRICITY BILL PAYMENT OF TAXES PAYMENT OF VATCST PENSION DISTRIBUTION Property Tax SPACE BOOKING STAMP PAPER Service Charges TENANT REGISTRATION Tubewell Booking Engg VEHICLES CHALLAN PAYMENT WATER BILL PAYMENT TOTAL Transactions 2507 5921 15473 339 34 16 175 22 6 6477 436 12347 58 56 547 120936 261 28376 11922 1685 454 867 5 995 2285 186 84669 297055 Amount Enabling Technology Trends for Citizen Services 2917090 4025885 13067363 231453 -13860 126292 5200 300 6180989 17830 2073020 2126 893194165 44519778 720061484 41572967 774524 1704728 1448662 51117 130780 60900 63806739 1795959532
  5. 5. Sampark Services Department G2C Services Services Excise & Taxation Chandigarh Transport Undertaking Payment of taxes VAT/CST Collection Issue of Bus Passes Social Welfare Department Issue of Senior Citizen Card Issue of Disability Identity Card Disbursement of pension for old age persons, widows and disabled persons. Engineering Department Payment of Electricity Bill Births & Deaths Registration Department Issue of Birth & Death Certificates Chandigarh Police Payment of Water & Sewerage Bills Open Space bookings Community Hall Bookings Payment of House/Property Tax General, Sticker and Postal Challan Chandigarh Housing Board Submission of EMI. Railways Non Transactional Service Ticket Booking(through IRCTC) Municipal Corporation RTI applications Public Grievances Doctor's Appointment for patients to GMSH & GMCH Sales of stamp papers and revenue stamps Forms pertaining to various departments Tenant registration Domestic servant registration B2C Services Telephone Bill Payment - BSNL - WLL, Landline Quadrant-WLL Airtel – Mobile Airtel – Landline Enabling Technology Trends for Citizen Services
  6. 6. Smart Cards for delivery of citizen services • Delivery of any citizen service requires • Proof of identity • Entitlement details • Authentic transaction history • If these three things can be authentically provided at the field, services can be delivered with utmost efficiency. • Using Smart Cards these three things can be provided at the field, which otherwise would require a big infrastructure Enabling Technology Trends for Citizen Services
  7. 7. Smart Cards for delivery of citizen services • Authentic application specific data is provided at the place of delivery of Service from the individual’s card, without having a costly data communication network • Services can be delivered after performing on-line authentication and proving the identity. • Delivered information can be safely written on the Smart Card. Enabling Technology Trends for Citizen Services
  8. 8. Smart Card based PDS Solution Collection of family data and biometric information Creation of database which includes Biometric and Demographic data Smart Card Personalization / Printing Distribution of Smart Cards after biometric verification Server Transaction at the shop will be updated in the Card, Terminal at the shop and the server People purchasing rations using smart card Enabling Technology Trends for Citizen Services
  9. 9. Smart Card based PDS PoS Terminal Components • • • • • • • • 2 Smart Card Readers (FPS Owner & Consumer) Voice enabled Biometric Reader Receipt Printer Integrated Electronic weighing machine. GPRS Connectivity Long Battery Backup Enabling Technology Trends for Citizen Services
  10. 10. Smart Ration Card Enabling Technology Trends for Citizen Services
  11. 11. Smart Card application – ePurse/eWallet • • • • • • stores actual balance money as secure data program on the card provides mechanism to credit or debit the balance. preceded by the mutual authentication process which is off line. Money can be credited/debited on the seller’s/buyer’s card with the help of an offline Smart Card Terminal. Both the cards can load and unload balance to-from their Bank Account. e.g. Prepaid Telephone card, Prepaid Electricity Meter Card, Milk Vending etc. Enabling Technology Trends for Citizen Services
  12. 12. Mobile driven application Enabling Technology Trends for Citizen Services
  13. 13. Mobile driven application Enabling Technology Trends for Citizen Services
  14. 14. Mobile Enabling Technology Trends for Citizen Services
  15. 15. Process Reengineering Enabling Technology Trends for Citizen Services
  16. 16. Digital Signature Certificate ( DSC) • Digital Signature Certificate is your PASSPORT on the Internet used to: • Identify yourself • Help the software application to authenticate you • Help you to secure your data • Give legal sanctity to the transaction Enabling Technology Trends for Citizen Services
  17. 17. Physical Signature vs Digital Signature Physical Signature Digital Signature Physical Signature is just a Digital Signature encompasses writing on paper crucial parameters of identification Physical copied Signature can be It is IMPOSSIBLE to copy a Digital signature Physical Signature does give privacy to content not Digital Signature also enables encryption and thus privacy Physical Signature protect the content cannot Digital Signature protects the content Enabling Technology Trends for Citizen Services
  18. 18. DSC and the Law • Major provisions of the Indian IT Act:• Legal recognition to electronic contracts / records • Legal recognition to digital signatures • Digital signature to be effected by use of asymmetric crypto system and hash function • Usage of electronic records and digital signatures in government and its agencies • Retention of electronic records Enabling Technology Trends for Citizen Services
  19. 19. DSC Enabled Marriage Registration Enabling Technology Trends for Citizen Services
  20. 20. Digitally signed Income Certificate Enabling Technology Trends for Citizen Services
  21. 21. Adoption of Standards Enabling Technology Trends for Citizen Services
  22. 22. Adoption of Standards - eHospital Enabling Technology Trends for Citizen Services
  23. 23. Local language support Enabling Technology Trends for Citizen Services
  24. 24. Touch Screen Kiosks • • • • • Facilitates Self-service mode Available round the clock Limits functionalities & enhances focus Increases reach & reduces work-load Applications – • Tourism Information • Vehicle Registration Number availability • House allotment & licence fee details Enabling Technology Trends for Citizen Services
  25. 25. eTaal Enabling Technology Trends for Citizen Services
  26. 26. THANKS!! vivek.verma@nic.in Enabling Technology Trends for Citizen Services
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