Technology Trends for
Citizen Services

Prashant Chaudhary
Director – Government Business
Centralized Secure Access to Citizen
Reduced administrative costs
Reduced development costs
Single sign-on & sign-off f...
Multifactor Authentication

Existing authentication methodologies involve three basic “factors”

• Something the user know...
Single Secure Credential

Strong
Authentication

Secure
eDocument

Payment gateway integration
VPN Login

Digital Signing
Definition of SDLC (Software Development Life Cycle)

A Software Development Life Cycle is essentially a series of
steps, ...
example: Apple App Store

Date

App Count

Download Count

July 11, 2008

500

0

July 14, 2008

800

10 million

Septembe...
A Typical Distributed Application

Citizen UI Layer

Citizen Services

ESB

Mainframe

Data

Integration

Legacy

External...
Dev and Ops kept in silos by Release Constraints

Release

Dev

Ops
CA Application Delivery
The 2 C’s of DevOps
Constraint-free Development &Test
Continuous Application Delivery
Accelerating application time-to-market
How do we increase “touch time” and reduce “idle time”?
Development
Unit Test

Sys...
the big problem: constraints

INCOMPLETE
DEVELOPMENT

NETWORK
VOLATILITY

SYSTEM
UNAVAILABLE

ACCESS FEES

INVALID DATA

“...
The solution: service virtualization
simulations of everything outside my team’s control

INCOMPLETE
DEVELOPMENT

NETWORK
...
constraint: infrastructure availability
2-infrastructure requirements reduction
AFTER

BEFORE

Dev 1-n
 Contention for ac...
Continuous application delivery
Release Automation
Minutes

CONTINUOUS DELIVERY

Design

DEV

SYS

INT

PERF
Days/Weeks

U...
outcomes with DevOps
Enabling the 2Cs of DevOps
Constraint-free Development

Service Virtualization

Release Automation

...
Thanks..
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eHaryana 2014 - Enabling Technology Trends for Citizen Services - Shri Prashant Chaudhary, Director Sales – Government...

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eHaryana 2014 - Enabling Technology Trends for Citizen Services - Shri Prashant Chaudhary, Director Sales – Government...

  1. 1. Technology Trends for Citizen Services Prashant Chaudhary Director – Government Business
  2. 2. Centralized Secure Access to Citizen Reduced administrative costs Reduced development costs Single sign-on & sign-off for citizens Faster application deployment Reduced Risk/Increased security Eased regulatory compliance Citizens PDS Partners Employees Land Records Security Layer CRM Birth HR Partner Extranet edistrict Active Directory Oracle State Portal - Security Layer Application Layer User Store Operating System SunONE LDAP SQL 2000 LDAP Oracle OID Oracle RDBMS
  3. 3. Multifactor Authentication Existing authentication methodologies involve three basic “factors” • Something the user knows (e.g., password) • Something the user has (e.g., ATM card, smart card) • Something the user is (e.g., biometric characteristic, such as a fingerprint)
  4. 4. Single Secure Credential Strong Authentication Secure eDocument Payment gateway integration VPN Login Digital Signing
  5. 5. Definition of SDLC (Software Development Life Cycle) A Software Development Life Cycle is essentially a series of steps, or phases, that provide a model for the development and lifecycle management of an application or piece of software.
  6. 6. example: Apple App Store Date App Count Download Count July 11, 2008 500 0 July 14, 2008 800 10 million September 9. 2008 3,000 100 million April 23, 2009 35,000 1 billion January 22, 2011 350,000 10 billion June 10, 2013 900,000 50 billion http://en.wikipedia.org/wiki/App_Store_(iOS) 5 years to 900K apps!
  7. 7. A Typical Distributed Application Citizen UI Layer Citizen Services ESB Mainframe Data Integration Legacy External Data Center Back-end Apps
  8. 8. Dev and Ops kept in silos by Release Constraints Release Dev Ops
  9. 9. CA Application Delivery The 2 C’s of DevOps Constraint-free Development &Test Continuous Application Delivery
  10. 10. Accelerating application time-to-market How do we increase “touch time” and reduce “idle time”? Development Unit Test Systems Test Challenges:  Constraints of dependent systems needed to move the SDLC forward  Increasing Complexity of today’s heterogeneous enterprise IT architectures  Lack of Collaboration creates scheduling conflicts and buffers from development through operations  Need Complete visibility into what happens in production SIT Integration Functional UAT Functional Regression Performance Test Production
  11. 11. the big problem: constraints INCOMPLETE DEVELOPMENT NETWORK VOLATILITY SYSTEM UNAVAILABLE ACCESS FEES INVALID DATA “I can’t do anything until I have everything… and I never have everything!”
  12. 12. The solution: service virtualization simulations of everything outside my team’s control INCOMPLETE DEVELOPMENT NETWORK VOLATILITY SYSTEM UNAVAILABLE ACCESS FEES INVALID DATA “I have everything I need, when I need it!”
  13. 13. constraint: infrastructure availability 2-infrastructure requirements reduction AFTER BEFORE Dev 1-n  Contention for access between on-shore and off-shore teams Integration 1-n  Constrained System and complex coordination cycles stunted agility Virtual Environments for Dev/Integration/Test/Pre-Prod Test 1-n  Environments not realistic and require manual data and maintenance Pre-Prod 1-n  System access required for any testing  Reduces or eliminates need for enterprise systems (mainframe, CRM, ERP, etc.) in many cases  Several customers have avoided >$10M infrastructure cost by reducing test lab expansion
  14. 14. Continuous application delivery Release Automation Minutes CONTINUOUS DELIVERY Design DEV SYS INT PERF Days/Weeks UAT PROD Delivery
  15. 15. outcomes with DevOps Enabling the 2Cs of DevOps Constraint-free Development Service Virtualization Release Automation  25-50% Reduction in SDLC timeline  60-90% defect “shift left”  Lower infrastructure cost DEV SYS Complete Monitoring With APM Continuous Application Delivery INT  Reduce deployments from weeks to minutes  Automation errors or outages  Scale capacity faster PERF UAT PROD
  16. 16. Thanks..

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