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eHaryana 2014 - Enabling Technology Trends for Citizen Services - Shri Partha P. Adhikari, Deputy Director(S), e-Gov, National Institute of Electronics...

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  • 1. Enabling Technology Trends for Citizen Services Partha P. Adhikari Deputy Director(S), e-Gov National Institute of Electronics and Information Technology
  • 2. Degree of Change to Business e-Governance Evolution Model Collaboration between departments and sharing of services/ information Seamless service impartment across departments and customized information and services as per citizen’s requirements leading to real time integration Transformation Transaction Two way transaction between Government and Stakeholders (Citizens , Businesses, Employe es) Publishing of information/ services Information Interaction Enabler Transformer Role of e-Governance
  • 3. Enabler – Web site to post basic information in order to provide the public with access to information. Interaction – Users are able to contact agencies through web sites or do self-service Transaction – Users (including customers and businesses) can complete entire transactions (e.g. license application and procurement) online Transformation – Governments transform the current operational processes to provide more efficient, integrated, unified, and personalized service.
  • 4. Gartner – 4 Phases of e-Governance Model
  • 5. Single Sign On
  • 6.  At Service Accessing Ends – Role of National e-Authentication Framework  Accessing Procedures Enable Service  Accessing Forms Enabling Service  Submission of Forms Interaction Service  Silo mode payment Gateway Txn Service  Single Window Payment Gateway Txn cum Transformation Service – discussion on e-Biz  Various Categories of Services  Across the Counter Services (e.g. Railway ticketing)  Utility Payment Services (Payment of Utility Bills like Telephone, Electricity etc.)  Elimination of Services  Automated Scholarships awarding.  Auto enrolling in Electoral List based on School Records  e-Repositories  Digitally Signed Copy of Record of Rights  Government Cloud – Megh Raj  Mobile Governance
  • 7. Thank You partho@nielit.gov.in

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