E governance architectur for developing nations-sabarish.k

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  • 1. E-governanceArchitectureforDeveloping NationsSABARISH.KMission CoordinatorKerala State IT Missionsabarish@keralaitmission.org www.e-asia.org
  • 2. Agenda1. Introduction a) Objectives of the project b) Why an Architectural Framework is Needed? c) Why One needs an e-Gov Framework d) The Value Proposition e) Domains of an EA Framework f) The State of affairs if e-gov g) What Citizens Expect fro e-Gov2. Cloud enabling the Shared Government Infra a) SDC Transformation b) SWAN Transformation3. Rise of Mobiles and the architecture for m-service delivery4. Conclusion www.e-asia.org
  • 3. Introduction www.e-asia.org
  • 4. Why an Architectural Framework is Needed?Is this the wayyou want yourVilla to be? www.e-asia.org
  • 5. OR…Is thisthe way youwant yourVilla to be? www.e-asia.org
  • 6. What’s the difference between the TWO?NO ARCHITECTURE ??? WITH AN ARCHITECTURE www.e-asia.org
  • 7. Why One needs an e-Gov Framework ICT VisionTo improve the social and economic well being of the people leveraging the opportunities created by ICT MissionTo develop Kerala to an inclusive Knowledge society with a globally competitive, modern, dynamic androbust economy through the development, deployment and exploitation of ICT within the economy andsociety. Our GoalsICT as an engine of growth.Create the necessary Shared Government ICT infrastructure for seamless delivery of e-Gov servicesUse ICT for knowledge and informationEnhance public service delivery through ICTPromote ICT in production sectors like Agriculture, Fisheries , Industry and Service for inclusivedevelopment www.e-asia.org
  • 8. Domains of an EA Framework Business Application Data Technology Architecture Architecture Architecture Architecture www.e-asia.org
  • 9. e-Governance: state of affairs Technological Determinism Development in Silos/ Lack of Interoperability Inconsistent architecture and ad-hoc implementation Oblivious to transformation and citizen centrism Vendor and technology lock in Not conducive to Process Re-engineering 85% e-Gov initiatives fail -1st Generation www.e-asia.org
  • 10. e-Governance - What Citizens Expect Government as a single entity - A Unified View “integrated gov” Supports transformation of services without affecting the citizen interface Ability to deliver a richer citizen experience by adding new services without affecting the back end activities Free from lockups - Vendor, Technology, etc Inbuilt capability for transformative change Separation (layered approach) allows us to discard and add parts with only controlled disturbance to the total system www.e-asia.org
  • 11. Need for an integrated eGov platform A common State Resident DataBase for use by all benefit programs – subsidy, Grants A dependable and easy way for all benefits programs to integrate and work together A way for each new project to efficiently leverage the work of other projects Easy to use guides on arriving at integrated processes to leverage the above www.e-asia.org
  • 12. We need an integrated eGov platformWhere departments can self-provision basic requirements inminutesKnow what exactly they are getting without writing letters andwaiting indefinitelyFormore complex systems, a collaborative approach toproblem solving replaces current wading through the unknownsA way to leverage all our existing projects without needingmonths of back and forth between vendors, departments andthe State designated Implementation Agency www.e-asia.org
  • 13. Challenges in “Reaching out to theCitizen” www.e-asia.org
  • 14. Challenges in “Reaching out to theCitizen” www.e-asia.org
  • 15. Challenges in “Reaching out to theCitizen” Reliable & E-enabled Anytime, Citizen Homogenous Secure Services Anyplace Friendly www.e-asia.org
  • 16. State Data Center transformation to a Cloud Service SDC is currently a managed “co lo” service – Value add: Contra-Cloud >> One Cloud? (perhaps) – Distinctly superior operational value – at the cost of additional complexity – Projects bring in bare metal and receive cloud capacity – Depts receive cloud capacity (without bringing in bare metal) – Offer includes BCP-managed cloud data center facilities Downsides are not unusual for this industry – Increased complexity – Does not cover DR/BCP infra purchase www.e-asia.org
  • 17. State Wide Area Network as a Cloud Service Value add to SWAN is a challenge •“Network Cloud” sounds tempting, but has no clear & consistent meaning yet; implementations are diverse too •Main fix: Make an integral part of the overall G2G solution •Second fix: Include network redundancy (BCP?) in the mix Core issues of transformation are the same for SDC & SWAN •Manage disparate contracts, vendors, operations, management tools and structures, SLAs •These are not minor challenges •Provision is made to address these challenges www.e-asia.org
  • 18. Citizen Call Center – ‘every citizen matters’ A part of “holistic package” – OneTouch citizen touch pointBringing about common standards and operating procedures when interactingwith Citizens/Residents is a key to improving services Citizens do NOT appreciate running from pillar to postAll integrated eGov apps will use this serviceSingle voice & video call number, SMS Gateway, web portal and email address;provisions for mobile app interventionsNot just call redirection; will attend to all “Level 1” casesWill assign tickets; enable common tracking and closure mechanismsWill use a powerful CRM system to provide personalized serviceWill link up with similarly standardized Grievance Redressal mechanisms www.e-asia.org
  • 19. Purpose of an EA Framework www.e-asia.org
  • 20. What is Value Proposition of Enterprise Architecture Expand IT Reach Increase Business Agility Collaborate more Continuously adapt effectively business (by changing your Increase IT) more quickly and with Value lower risk. Increase Project Success Reduce IT Cost Investment in IT enabled business projects will result Deliver new IT solutions and in high success rate (on time, manage existing IT services on budget, to business at lower cost. satisfaction, first time Reduce Cost www.e-asia.org
  • 21. Domains of an EA Framework Business Application Data Technology Architecture Architecture Architecture Architecture www.e-asia.org
  • 22. EA Reference Model for India – SSDG, SOA in Govt Vision Every aspect of Citizen’s life is ICT assisted ICT infrastructure Human resource ICT for egovernance ICT in the education development development service delivery sector Strategic Initiatives ICT in Industry and ICT for improved ICT for agriculture ICT for research and Private sector health modernization development BUSINESS DRIVERS FOR ENTERPRISE ARCHITECTURE ENTERPRISE ARCHITECTURE REFERENCE MODEL GOVERNMENT SERVICE APPLICATIONS DATA TECHNOLOGY ARCHITECTURE ARCHITECTURE ARCHITECTURE ARCHITECTURE CORE COMMON HARDWARE / DELIVERY APPLICATIONS NATIONAL SYSTEM SOFTWARE CHANNELS DATA SET COMMON APPLICATIONS INTEGRATION METADATA PLATFORMS MINISTRY SPECIFIC REPOSITORY SERVICES APPLICATIONS SECURITY PROVISIONING ENTERPRISE INFORMATION GOVERNMENT WIDE MANAGEMENT GOVERNANCE FRAMEWORK AREA NETWORK APPLICATION , TECHNOLOGY, DATA AND SECURITY STANDARDS, GUIDELINES, SPECIFICATIONS LEGAL & REGUL www.e-asia.org
  • 23. Adopting Service oriented Architecture in E-gov is a solution •Channel Enhancement •Implementation of Priority Applications Mobile Portal IVR Gateway Solutions Delivery Gateway Internet Intranet •Key Enablers Portal Portal Email SMS Fax •Capacity Building and Capacity Management:. •Common Standards and Policies: •Monitoring and Evaluation: •Common Approach to Process Reform Delivery Solutions Components Authorization •Citizen Charter Framework •Marketing and Awareness Content Management •Ensuring an “enterprise-wide” approach to IT •Understanding and recognizing the role of the E-Services Access business process owners •Initiating Longer Term IT Strategy Content Syndication Service Delivery www.e-asia.org
  • 24. Service Delivery Gateway - adopting EA and SOA in eGov Call Centers Cloud Enabled State Data Center SDC .. State Portal Unique Application ID CSC Authentication Message Routing CSC Internet Guaranteed Delivery SSDG Transaction Log CSC Timestamping Acknowledgement Status Tracking … Mobile SDG SWAN Cloud Enabled SWAN State Registration Revenue Districts SHQ Blocks Transport Municipalities Collector’s Office Taluks Govt. Departments at various levels Tehsil / Taluks www.e-asia.org
  • 25. State Portals, SSDG & e-Forms - State Portal  Repository of Government Information and services  Enables citizens to download & submit forms electronically• State Service Delivery Gateway (SSDG)  Enables routing of messages based on standards  Routing of forms to a particular office of a Department• E Forms  Facilitates standardized, interoperable format  For electronic service deliveryThis will enable assured electronic delivery, acknowledgement and status tracking of application from citizen 25 www.e-asia.org
  • 26. www.e-asia.org
  • 27. State Service Delivery Gatewaywww.e-asia.org
  • 28. Open Source Benefits Business model relies on service fees not license fees. Open Source is community driven and community serving Proprietary formats leads to vendor lock-in. what if vendor collapsed? Charge too much? Monopoly? Software should be a commodity. Greater independence from companies. Customizable – community can develop their own add-ons. It is the most suited solution for the developing world both in terms of economy and strategic control over the e-gov sourceAnd In Kerala right from Application servers, web servers to end user PC everything is FOSS based, and many are not cinfident80-20 Rule Applies to Open Source Also: -- 80% code of open source software is written by self motivated individual developers, voluntarily . 20% code is written by key developers/Project Leaders. www.e-asia.org
  • 29. Application Solution - Proposed Software Stack Product/ Product S.No Source Purpose Technology Technology 1 RHEL Product Open Source Operating System 2 MySQL Product Open Source Database Server 3 Apache HTTP Server Product Open Source Web Server 4 JBOSS Product Open Source Application Server 5 Liferay Product Open Source Portal Document & Content Management 6 Alfresco Product Open Source System 7 Jasper Tool Open Source Reporting 8 DROOLS Product Open Source Rule Engine 9 Jsigner Product In house deve Digital Signature 10 Open LDAP Product Open Source LDAP 11 Open AM Product Open Source Single Sign On 12 OTRS Product Open Source Helpdesk Management - 29 www.e-asia.org
  • 30. Application Solution - Proposed Development Tools Phase/ S.No Tool Source Purpose Activity1 Agro UML Open Source Analysis & UML Modeling Tool Design2 Eclipse IDE Open Source Development Integrated Development Environment Phase3 Assent -PMD In house Development Code review (Standards enforcement) Phase4 Selenium Open Source Testing Phase Functional Testing (System/Integration & Regression Testing)5 Bugzilla Open Source Testing Phase Test Case Management, Defect Logging & Tracking6 Open STA Open Source Testing Phase Performance Testing7 SVN Open Source All Phases Configuration Management and version control8 Ubuntu / BOSS Open Source For the Client PCS at Offices and also at CSC’s - 30 www.e-asia.org
  • 31. India - A Governance Challenge!• 1.3 Billion People• 28 States & 7 Union Territories• 16 Official State Languages• 300 million Below Poverty Line (BPL)• > 50% unbanked• ~ 35% illiterate Biggest Democracy in the World www.e-asia.org
  • 32. M-Governance – A boost to E-Governance?• India missed the PC-Internet revolution & jumped directly into the mobile revolution.• Probably more than 500 million Indian users will experience Internet for the first time on a mobile device.• The most effective medium to reach citizens is the Mobile.• Voice, SMS & USSD based services on Mobile will get accepted by masses. www.e-asia.org
  • 33. Why M-Governance• Mobile-governance (m-governance) would act as a supplement to e-governance.It will be helpful in bridging the digital divide, particularly in rural areas and also indeveloping parts of world mainly Asia and Africa.• Though e-governance is capable enough of reaching to its objective, the problemof last mile connection is still persistent in developing countries due tounavailability of required infrastructure to provide e-governance with requireddepth.• It has been witnessed that developing countries have deeper telephonic/mobilepenetration than the internet penetration. Hence the use of telephone/mobile as atool to supplement e-governance in its last leg becomes imperative.•With the advent of M-Governance, citizens would be able to save time andenergy by accessing and communicating with government networks throughmobile phones and other wireless devices.•Providing Information and Services to citizens on the go will help improve thequality of information and services. Transparency of the Govermentmechanism would also be enhanced. In short, M-Governence would be theharbinger for the shift from “Red-Tape to Red-Carpet”, from the citizens’perspective. www.e-asia.org
  • 34. • mGovernance – Past, Current and Present Ecosystem Snap Shot Category 2007 2011 2015• Mobile • 150M – 15% • 700M – 60% • 1100M – 95% Subscribers • Ten • Fifteen • Four to Six• Operators • 40 per month • 10 per month• Handset Models •3 models/month • IPhone/Android/B • Higher Capability• OS B • Java/symbian • Quad Core – 4Ghz• Chipsets • Dual Core – 1Ghz • 100Mhz • High Coverage• Network • Tier B/C, Villages Coverage • 4G • Metros and • 2.5G,/3G• Network Tier A • Highly Dynamic Capability • BWA (Mobile • 2G BB)• Game Changer •- www.e-asia.org
  • 35. • Overview of the Frame work for Mobile Service Delivery on the CloudSalient Features• All Operators Involved• Multiple Technologies• Open Standards• Cloud BasedArchitecture• Scalable and Flexible www.e-asia.org
  • 36. • Three Tier Phased Development of MSDC Data and Location based Services – Mobile BroadbandSMS and Voice Mobile Payments • Providing advanced location • 3G Gateways• Basic Services intelligence • Cell Broadcasting • Data Services over GPRS• Available to all • Billing Services • BWA mobile phone • 4G www.e-asia.org
  • 37. •Road Map for SMS Push Gateway- esms.gov.in ONE way communication to citizensRoad Map Advantages Status/Next Steps • Esms.gov.in • One Time • NIC to release to be National Setup domain SMS Push Gateway • Modularly • CERT Audit Scalable Stage 1 over • State Level Sub Domains • Central Load • International Balancing SMS capable • Eg: delhi.esms.gov.in • Open API’s for • Custom GUI NIC/CDAC and other for states Solution Providers for Integration www.e-asia.org
  • 38. •Road Map for SMS Pull Gateway- 50000 Road Map Advantages Status/Next Steps TWO way communication to citizens• 50000 to be • Easy Telco • Telcos to release National SMS Pull Integration number Gateway • Citizens identify • Discussion initiated• State Level Sub with STD code of across all Telecom Domains based on capital city Operators STD Codes • Simple Learning • DOT Support• Eg: 50 011 (Delhi) Curve Required• Eg: 50 022 (Maharashtra) • Integrated MIS Reports across India for DIT www.e-asia.org
  • 39. •Road Map for Voice Gateway Voice communication to citizens Road Map Advantages Status/Next Steps• 50000 to be • One Time Telco • Telcos to release National Voice Integration number Inbound Gateway • All citizens know to • Discussion initiated• State Level Sub use Voice across all Telecom Domains based on Operators STD Codes • Regional Languages on Voice • DOT Support• Eg: 50 011 (Delhi) Possible Required• Eg: 50 022 (Maharashtra) • 100% phone • Integrations compatibility required depends• Voice OBD to be on on Telco Internal similar lines Architecture www.e-asia.org
  • 40. • MSDC will seamlessly integrated to existing eGovernance frame work www.e-asia.org
  • 41. • MSDC will seamlessly integrated to constellation of gateways www.e-asia.org
  • 42. • MSDC Technical Architecture – SMS Connectivity www.e-asia.org
  • 43. • MSDC Technical Architecture – Voice Connectivity www.e-asia.org
  • 44. • MSDC Technical Architecture – Data Connectivity www.e-asia.org
  • 45. •Centralized MIS Dash Board - Summary M-Governance Information Dashboard Welcome, Admin SummaryTotal Service-count = 347 LogoutNumber of Services Per M-Governance Users State* Stats* 200 20 Goa 150 55 Delhi 100 98 Users in44 50 Million Tamil35 Nadu 0 50 45 May March Jan July Maharas htra *Click on corresponding * Total subscribers across pie for state-wise info. India, on a monthly basis www.e-asia.org
  • 46. •Centralized MIS Dash Board – State Wise M-Governance Dashboard for UP State Welcome, Admin Logout Operator-wise Department-wise Share in UP Services in UP: BSNL Usage Pattern 15 20% 20% Airtel 10 10% 5 Users 17% 15% Aircel 0 in Transp… Industri… 15%18% Million Tourism Others Voda Share in Percentage Total Users in UP = 55 Million www.e-asia.org
  • 47. •Centralized MIS Dash Board – Service wise M-Governance Dashboard for Health-Services Welcome, Admin Logout Rural-Urban Contribution User-Count from to M-Gov Health-Services * States for Health Services* 6 30% Rural 4 70% Urban Users 2 in 0 Million Tamil… West… UP Goa *Contribution in Percentage *Total Users of Health Services = 19.5 Million www.e-asia.org
  • 48. MSDC – A summary Logging Server• Fully integrated with all Asterisk OpenSource stack for major Network and maximum scalability and flexibility Mobile Operators. Data Backup Server• Supports multiple Parallel connectivity direct to Relational Database Server operator voice stacks as well as to application servers and simultaneous voice and external third party vendors data applications. Communications Server• USSD, Billing, SMSC, and SaaS support for several common Voice Gateway Voice & Data applications on Voice Applications are fully supported. mobile. Web Server• Secure and Easy VPN Connectivity for all Hosted application support for all Storage Server common eGovernance tasks. application servers. www.e-asia.org
  • 49. By adding an Location Engine, existing Phase 1Service(s) become intelligent Phase 1 SMS/Voice Phase 2 - SMS/Voice Polio Drops are to be given Polio Drops are to be given twice. Next vaccination twice. Next vaccination campaign on 2nd Feb 2011 campaign on 2nd Feb 2011 Nearest Polio Kendra is at Location ABCBy adding an Billing Engine, citizens have better choice for usage of services Phase 1 – Pull Based Phase 2 - Pay Per User of Subscription model • Citizen Send SMS EACH time to get Agriculture Alerts •Citizen subscribes at 1Re Per day • Citizen has to Pay Rs 3 per SMS • Receives 3 Alerts per day www.e-asia.org
  • 50. By adding an USSD Engine, existing Phase 1Service(s) become easier Phase 2 Phase 1 • Citizen dials USSD Code - *500# which • Citizen has to remember gives him a menu for choice selection SMS Keyword for different services • USSD is 7 times faster than SMS Press 2 Press 1Dial *500# www.e-asia.org
  • 51. www.e-asia.org