Shankar Aggarwal


Published on

Presentation given by Shankar Aggarwal, Department of Information Technology, Ministry of Communications & IT, Government of India on August 2nd, 2011 at eWorld Forum ( in the session ICT Leader's Conclave

Published in: Technology, Business
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide
  • Date
  • States can add 5 state specific MMPs. For this purpose or designing of any other e-Gov implementation Departments can source/access resources from SeMT directly/enabled by SeMT on need & duration basis
  • Add Map + half page write-up on how this is going to work + virtualization
  • The Information Technology Department of the government has proposed a Maharashtra Mandatory Electronic Delivery of Public Service Act 2010 to promote e-services to the citizens. Maharashtra government plans to make it mandatory for all state departments to provide various online services. Services like birth certificates, land documents and property papers would be available online for public, doing away with long queues and waiting periods at the Government offices. Along with online services the citizens would also have choices to opt for the earlier manual system All the departments have been asked to spend half per cent of their budgetary provision on computerization and providing online services to citizens. Departments are asked to set up time frame in which they can make the service available for the people online. They are also expected to come up with suggestions and objections. The Act would come up before the state cabinet for approval and would be tabled in the winter session of state Legislature.
  • 11 states, 39 projects – Land Records/Transport/Property Registration – overwhelming support for ICT enabled processes over manual process 1) Impact on Corruption influenced by several factors including – location of service delivery channel, discretion of govt. officer in new process and total cost of transaction 2) Gujarat – 20 locations across 14 Talukas. Gujarat Property Registration – mutation processing solitary example of elimination of agents in post computerization thereby almost eliminating bribery
  • States can add 5 state specific MMPs. For this purpose or designing of any other e-Gov implementation Departments can source/access resources from SeMT directly/enabled by SeMT on need & duration basis
  • Shankar Aggarwal

    1. 1. e World Forum Shankar Aggarwal Department of Information Technology Ministry of Communications & IT, Government of India
    2. 2. India : Diversity & Development 1/7 1.2 billion people, 70% rural Multi-lingual – 22 Official Languages Multi religious Multi-ethnic Federal Structure 35 States & Union Territories 600,000+ villages Multi-party Multi-tiered democracy 240,000+ Local Bodies
    3. 3. GDP (PPP) (US $ trillion) Source: Investment Commission, India-2010 Indian Economy: Global Positioning
    4. 4. GDP Growth
    5. 5. Growth in IT/ITeS Sector 2010-11
    6. 6. Highlights - Telecommunications Fastest Growth in the world Lowest Tariffs in the world Rural penetration expected to reach 36% by 2011
    7. 7. Sharp Socio-Economic Disparity Slide Courtesy- UNDP India
    8. 8. Rights Based Policy Frameworks Proposed
    9. 9. Use of ICT for MDGs <ul><li>e-Governance </li></ul><ul><li>Human Resource Development </li></ul><ul><li>Development of ICT Industry </li></ul><ul><li>Sustainable Development </li></ul>
    10. 10. Way Forward 7/7
    11. 11. That’s a good sign, sky is really the limit…
    12. 12. Thank You Shankar Aggarwal [email_address]
    13. 13. NeGP Vision <ul><li>“ Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man.” </li></ul><ul><li>May 2006 </li></ul>3/7
    14. 14. Strategy to Realize Vision <ul><li>Focus on Services & Service levels </li></ul><ul><ul><li>Business Process Reengineering & Change Management </li></ul></ul><ul><ul><li>Creation of Service Delivery Platform </li></ul></ul><ul><li>Centralized Initiative </li></ul><ul><li>Decentralized Implementation </li></ul><ul><li>Institutional Framework </li></ul>4/7
    15. 15. Strategy to Realize Vision <ul><li>Emphasis on Public Private Partnerships </li></ul><ul><li>Capacity Building </li></ul><ul><li>Standards for Interoperability </li></ul><ul><li>Awareness and Communication </li></ul><ul><li>Third party Impact Assessment </li></ul>5/7
    16. 16. New Elements Included the Strategy 6/7
    17. 17. Institutional Framework NeGD NeGD State National Institute of Smart Government INDUSTRY Centre Apex Committee Cabinet Secretary Prime Minister’s Committee State e-Mission Team Apex Committee Chief Secretary NIC
    18. 18. SDC reference architecture
    19. 19. Virtualization
    20. 20. Nagaland 6 Dec ’11 SDC implementation Maharashtra Kerala Tamil Nadu J&K HP Rajasthan Gujarat Karnataka Kerala CHH Sikkim Arunachal Pradesh Pondicherry TN WB BiH JHD Uttarakhand UP MP Maharashtra AP Orissa Assam Manipur Mizoram Meghalaya Tripura 2 2 Aug ’11 DPR yet to be received <ul><ul><li>Goa </li></ul></ul><ul><ul><li>Daman & Diu </li></ul></ul><ul><ul><li>Dadra </li></ul></ul><ul><ul><li>Lakshadweep </li></ul></ul>SDC - Go Live Delhi 2 Opted Out 4 Oct ’11 Punjab Haryana Chandigargh <ul><ul><li>Andaman </li></ul></ul>2 June’11 12 SDC Operational 5 Nov ’11
    21. 21. Enablers <ul><li>Right to Information Act, 2005 - Section 4 (1) </li></ul><ul><li>Information Technology Act, 2000(amended in 2008) </li></ul><ul><ul><li>Provides legal recognition for electronic transactions </li></ul></ul><ul><ul><li>CCA Rules provision electronic signatures </li></ul></ul><ul><ul><li>Service Delivery through Service providers </li></ul></ul><ul><li>Administrative Reform Commission </li></ul><ul><ul><li>Legislative framework for e services </li></ul></ul><ul><li>UIDAI – UID based authentication for services </li></ul><ul><li>Increasing Tele-Density and Broadband Penetration </li></ul>
    22. 22. <ul><li>All public authorities to </li></ul><ul><ul><li>Identify services to be delivered electronically </li></ul></ul><ul><ul><li>Fix cut off dates for e-enabling them </li></ul></ul><ul><ul><li>Phase out manual delivery of these services </li></ul></ul><ul><li>Framework for digital security and data protection </li></ul>Draft Bill for ESD Act by September 2011 Proposed Electronic Services Delivery Act
    23. 23. Section 4 (1) of RTI Act 2005 <ul><li>4. (1) Every public authority shall— </li></ul><ul><li>(a)maintain all its records duly catalogued and indexed in a manner and the form which facilitates the right to information under this Act and ensure that all records that are appropriate to be computerised are, within a reasonable time and subject to availability of resources, computerised and connected through a network all over the country on different systems so that access to such records is facilitated ; </li></ul>
    24. 24. Recommendations of 11th Report of 2nd ARC Promoting e-Governance <ul><li>“ A clear roadmap with a set of milestones should be outlined by the government of India with the ultimate objective of transforming the citizen-government interaction at all levels to the e-Governance mode by 2020. </li></ul><ul><li>This may be enshrined in a legal framework keeping in consideration the mammoth dimension of the task, levels of required coordination between the Union and State Governments and the diverse field situations in which it would be implemented”. </li></ul>The Smart way forward
    25. 25. <ul><li>Seeks to punish government officials for failure or delay in providing services </li></ul><ul><li>Rs 250 for every day’s delay in provision of service </li></ul><ul><li>25 services offered by Energy, Labour, Public Health Engineering, Revenue, Urban Administration, General Administration, Social Justice, SC and ST Welfare, and Food and Civil Supplies departments </li></ul><ul><li>maximum limit for providing the income and domicile certificates would be three days (presently – no limit) </li></ul>Public Services Guarantee Act, MP
    26. 26. State Initiatives <ul><li>Maharashtra Mandatory Electronic Delivery of Public Service legislation </li></ul><ul><ul><li>Make it mandatory for all government officers/departments to provide electronic (online) service to citizens for all citizen centric services. Initially, electronic service can be limited restricted to: </li></ul></ul><ul><ul><ul><li>- Availability of information/forms </li></ul></ul></ul><ul><ul><ul><li>- Online submission of applications by citizens </li></ul></ul></ul><ul><ul><ul><li>- Status tracking </li></ul></ul></ul><ul><li>Government of Rajasthan </li></ul><ul><ul><li>3% of plan budget of all Government Departments for e- Governance initiatives. </li></ul></ul><ul><ul><li>Departments to identify a minimum of two G2C services and rollout these services through CSCs within next 6 months. </li></ul></ul>
    27. 27. M Governance Road Map <ul><li>Draft Consultation Document for Mobile Governance </li></ul><ul><ul><li>Integrating mobile platform as an interface for e-gov services </li></ul></ul><ul><ul><li>Standards - Technical & Security </li></ul></ul><ul><ul><li>Integrating Mobile Service Delivery Gateway with SSDG </li></ul></ul><ul><li>Stakeholder Consultations – April to June ’11 </li></ul><ul><li>Guidelines on m-Gov to be notified by December 2011 </li></ul><ul><li>All MMPs to integrate Mobile Platform </li></ul>
    28. 28. Service centric approach towards consumer market and multiple mobile platform wars pose challenges multi-fold to application development <ul><li>Multiple mobile OS, form factors, application frameworks calls for cross skilled engineers </li></ul><ul><li>Application development infrastructure is varied & disparate </li></ul>1 2 <ul><ul><li>Increasing user expectation on User Experience, performance, concurrent application usage / interactions and Plug & play application features. </li></ul></ul>4 5 6 7 8 3 <ul><ul><li>Application design consideration for cross platform development and optimum usage of platform resources (CPU, memory, battery) </li></ul></ul><ul><ul><li>App markets driven by top tier app stores (iPhone, Ovi, operator app stores etc). Need to align with these app store providers to gain market share </li></ul></ul><ul><ul><li>Application certification procedures are disparate and drives back to design level considerations and hence more stringent testing requirements </li></ul></ul><ul><ul><li>Device selection for the app to be supported on can be tricky as the device market is fragmented and roadmap unclear </li></ul></ul><ul><ul><li>Application vendors are consumer endpoints and hence time-to-market, quality and cost implications are more pronounced </li></ul></ul><ul><ul><li>Middlewares based on intermediate platforms like HTML5 get outdated with rapidly growing application requirements, performance factors take a back seat in most cases </li></ul></ul>Technology Challenges Market Challenges Slide courtesy Accenture HTML5
    29. 29. Suggested Framework Mobile Governance
    30. 30. Information Services (Push) <ul><li>Disaster management (alerts & response) </li></ul><ul><li>Agri-market on Mobile </li></ul><ul><ul><li>Weather forecasts </li></ul></ul><ul><ul><li>Good practices </li></ul></ul><ul><ul><li>Information on subsidies/Govt. Schemes </li></ul></ul><ul><ul><li>Mandi Prices </li></ul></ul><ul><li>Travel related services </li></ul><ul><li>Health and Education related services </li></ul>
    31. 31. Transactional Services <ul><li>Financial Services </li></ul><ul><li>Mobile payments (Bills, remittance) </li></ul><ul><li>Payment of fees for Government services </li></ul><ul><li>Operation of bank accounts </li></ul><ul><li>Micro-credit </li></ul><ul><li>Financial inclusion </li></ul><ul><ul><li>Mobile banking technologies </li></ul></ul><ul><ul><li>Ideal for BC model </li></ul></ul><ul><ul><li>IMG Framework for Mobile based Financial Services </li></ul></ul><ul><ul><li>Policy initiatives by RBI </li></ul></ul>
    32. 32. Transactional Services <ul><li>Public/Government Services </li></ul><ul><li>Submission of e-Gov applications </li></ul><ul><li>Delivery of services </li></ul><ul><li>Grievance Logging </li></ul><ul><li>Location based services (travel/route info, crime detection, help in distress/disasters) </li></ul><ul><li>Authentication (UID) </li></ul>
    33. 33. Objectives of Shared Technology Platform <ul><li>Shared resource of reusable software artifacts covering common processes across Government </li></ul><ul><li>Expeditious procurement and implementation </li></ul><ul><li>Adherence to standards for inter-operability </li></ul><ul><li>Migrating from a capex to an opex model </li></ul><ul><li>Adoption of re-engineered systems and best practices </li></ul><ul><li>Pool IT resources – available on demand </li></ul>
    34. 34. Possible Support from Managed Service Provider States offering Platform-based services   Service Level Agreements driving efficiency & availability PAN UID GIS Mobile Gateway State e-Infrastructure State Data Centre (SDC) State Service Delivery Gateway (SSDG) State Portal Infrastructure as a Service (IaaS) Platform as a Service (PaaS) Software Development as a Service (SDaaS) Software as a Service (SaaS) Service Offerings Platform-based Services May deliver services to other States …………………………… . Proactively approach Depts with service options -- Depts to pick most suitable offering
    35. 35. Evolution of Platforms <ul><li>Leverage existing Service Providers </li></ul><ul><li>Leverage e-infrastructure - SDC, SSDG, SWAN and State Portals </li></ul><ul><ul><li>Use of Virtualisation Techniques </li></ul></ul><ul><li>Platform services to Line Departments/ States proactively </li></ul><ul><ul><li>Successful offerings may be extended to other States </li></ul></ul>
    36. 36. Way Forward <ul><li>Working with States in facilitating establishment of Shared Platforms </li></ul><ul><li>Evolving Governance Framework for operation of Platforms in consultation with States </li></ul><ul><li>Funding and Capacity Building support to States </li></ul>
    37. 37. Common Services Centers <ul><li>100,000 + CSCs across 600,000 + villages </li></ul><ul><li>G2C & B2C services </li></ul><ul><li>Implementation on a PPP model </li></ul><ul><li>Challenges: Power, Connectvity & G2C </li></ul><ul><li>Upscale to 250,000 Rural Local Bodies </li></ul>
    38. 38. *Due to termination of SCAs in Andhra Pradesh, Haryana, Maharashtra, Madhya Pradesh, Tamil Nadu, UP and Uttarakhand around 4700 CSCs are reported to be non operational 70%-100% (13) 50% - 70% (3) Jammu Kashmir Himachal Pradesh Punjab Haryana Uttar Pradesh Uttaranchal Bihar Gujarat Maharashtra Karnataka Kerala Tamil Nadu Andhra Pradesh Orissa Chattisgarh West Bengal J&K HP Punjab Haryana Rajasthan Gujarat Karnataka Kerala CHH Sikkim Arunachal Pradesh Puducherry TN WB BiH JHD Uttarakhand UP MP Maharashtra AP Orissa ASM NGL MNP MGH TRIPURA 20% - 50% (1 ) SCA Selected (1) ≤ 20% (3) Chandigarh G oa MZR <ul><li>CSC rolled out - 95,280 </li></ul>Daman and Diu Dadra & Nagar Haveli Lakshadweep Andaman & Nicobar Islands Under Discussion (2) Delhi 100% (12) CSC Implementation (May 31, 2011)
    39. 39. State Portals, SSDG & e-Forms <ul><li>State Portal </li></ul><ul><ul><li>Repository of Government Information and services </li></ul></ul><ul><ul><li>Enables citizens to download & submit forms electronically </li></ul></ul><ul><li>State Service Delivery Gateway (SSDG) </li></ul><ul><ul><li>Enables routing of messages based on standards </li></ul></ul><ul><ul><li>Routing of forms to a particular office of a Department </li></ul></ul><ul><li>E Forms </li></ul><ul><ul><li>Facilitates standardized, interoperable format </li></ul></ul><ul><ul><li>For electronic service delivery </li></ul></ul><ul><li>This will enable assured electronic delivery, acknowledgement and status tracking of application from citizen </li></ul>
    40. 40. National e-Governance Service Delivery Gateway (NSDG) - MMP messaging middleware for interoperability <ul><li>Core in the e-Governance application architecture </li></ul><ul><li>IIS/IIP e-Gov standards based on XML & SOAP </li></ul><ul><li>envisaged as a cluster at the National level & SDCs </li></ul><ul><li>Shared services </li></ul>External Agencies Dept.3 Dept.2 Dept.1 NSDG Standards Based Communication Standards Based Communication State Portal / India Portal/ SCA Portal
    41. 41. What does eGov Exchange offer? <ul><li>Legacy systems join the SOA with minimal effort </li></ul><ul><li>Gateway separates/decouples/shields the backend from the frontend </li></ul><ul><ul><li>Security – authentication and Authorization (Who ? Which services) </li></ul></ul><ul><ul><li>Joined up services </li></ul></ul><ul><ul><li>Integrated/collaboration services </li></ul></ul><ul><ul><li>Value added services by private players eg. US </li></ul></ul><ul><ul><li>Verification services invoked from front end => reduced overload on the backend </li></ul></ul><ul><ul><li>Works as a catalyst in ensuring adherence to Standards. </li></ul></ul><ul><ul><li>Each department service to manage just one interface for ‘n’ clients. </li></ul></ul>
    42. 42. Benefits in the Long Term <ul><li>Shared common services like UID, Payment Gateway and Mobile Gateway </li></ul><ul><li>Search directory of services </li></ul><ul><li>State data asset - ideal scenario applications without attachments. </li></ul><ul><li>Change management tool - eGov exchange works as a broadcast medium </li></ul>
    43. 43. State Wide Area Network (SWAN) – Architecture State HQ District HQs Min 2Mbps Min 2Mbps Min 2Mbps Min 2Mbps Govt. Offices at all Tiers Block HQs Minimum 2 Mbps bandwidth up to Block level
    44. 44. TPA Status for Performance Monitoring of SWAN S No. Name of State / UT Status 1 Andhra Pradesh, Assam, Arunachal Pradesh, Bihar, Chhattisgarh, Gujarat, Haryana, Himachal Pradesh, Karnataka, Kerala, Maharashtra, Madhya Pradesh, Orissa, Punjab, Tripura, West Bengal. Tamil Nadu, Jharkhand ( Not with empanelled TPA) TPA Appointed (16) 2 Puducherry TPA Appointment at Advance Stage (1) 3 Mizoram, Meghalaya TPA Appointment RFP is out (2) 4 Uttar Pradesh RFP Preparation initiated by the State (1) Manipur, Sikkim, Uttarakhand, Chandigarh, Lakshadweep, NCT of Delhi, Jammu and Kashmir, Rajasthan, Dadra & Nagar Haveli, Daman and Diu, Nagaland. No Action (11)
    45. 45. 3 SWAN implemented Implementation at Advance stage 26 Himachal Pradesh Punjab Haryana Uttar Pradesh Bihar Gujarat Maharashtra Karnataka Kerala Tamil Nadu Andhra Pradesh Orissa West Bengal Jharkhand J&K HP Punjab Haryana Rajasthan Gujarat Karnataka Kerala CHH Sikkim Arunachal Pradesh Pondicherry TN WB Bihar Uttarakhand UP MP Maharashtra AP Orissa Assam NGL MNP MZR TRIPURA CHD 1 Implementation in Progress 1 Bid Process Initiated 2 RFP/ BoM under preparation/revision 2 Opted Out from SWAN Scheme Delhi Goa Lakshadweep JHD Andman Daman and Diu Dadar and Nagar Haveli MGH SWAN Implementation Status
    46. 46. Leveraging Cloud Computing <ul><li>IaaS: Consolidated and Virtualized of State Data Centre </li></ul><ul><li>PaaS: Repository of Common Services </li></ul><ul><ul><li>authentication/authorisation, e-payment, directory, registration, content management, e-Portal, Integration and other gateway services </li></ul></ul><ul><li>SaaS: eGov services to Citizens </li></ul>
    47. 47. Cloud Architecture Platform (PaaS) Infrastructure (IaaS) Software (SaaS) Service Provider Common Services SDCs & NIC Data Centers Virtualised Resources <ul><li>Compute </li></ul><ul><li>Networking </li></ul><ul><li>Storage etc. </li></ul>Department User System Integrator Infrastructure Developer Software Developer Service Consumer Service Developer
    48. 48. Citizen Engagement Framework
    49. 49. Citizen Engagement Process
    50. 50. Awareness & Communication <ul><li>Building NeGP as an Umbrella Brand </li></ul><ul><li>Creating awareness: </li></ul><ul><ul><li>Mass Media </li></ul></ul><ul><ul><li>Outreach </li></ul></ul><ul><ul><li>New Media </li></ul></ul><ul><li>Motivating Stakeholders </li></ul><ul><li>Creation of Demand Driven Environment </li></ul>
    51. 51. Leveraging Social Media- Facebook pages
    52. 52. Independent Impact Assessment <ul><ul><li>Number of trips to Government offices reduced significantly </li></ul></ul><ul><ul><li>Waiting time reduced in the range 20-40% </li></ul></ul><ul><ul><li>Significant Reduction in Bribery </li></ul></ul><ul><ul><li>Implementation by Line Departments/States </li></ul></ul><ul><ul><li>Impact Assessment by DIT </li></ul></ul>
    53. 53. Capacity Building Scheme <ul><ul><li>Scheme approved for ~Rs 350 crores </li></ul></ul><ul><ul><li>State e-Mission Teams: </li></ul></ul><ul><ul><ul><li>Programme Level Support </li></ul></ul></ul><ul><ul><ul><li>Appraisal and Coordination </li></ul></ul></ul><ul><ul><ul><li>Hand holding of Line Departments </li></ul></ul></ul><ul><ul><ul><li>Ensure Interoperability and adherence to Standards </li></ul></ul></ul><ul><ul><li>Support to State Administrative Training Institutes </li></ul></ul><ul><ul><li>Training/Orientation of Stakeholders </li></ul></ul>
    54. 54. Standards - Notified
    55. 55. Standards – Notified
    56. 56. Right To Information Act, 2005
    57. 57. MGNREGA - Right to Employment, 2006 Linkage of BPL Database and Job Registration Payment through banks 100 Mn Bank Accounts Opened 42 Mn Households Employed in 2009-10 48% Women, 55% SC/ST
    58. 58. Right to Free & Compulsory Education, 2009
    59. 59. Right to Public Services
    60. 60. Right to Food: National Food Security Act Proposed
    61. 61. Policy on Open Standards Released on 12th Nov’10 to provide the framework for selection of Open Standards
    62. 62. Released on 12th Nov’10 to enable the sharing of biometrics data seamlessly Biometric Standard
    63. 63. Released in December 2009 for semantic interoperability Metadata & Data Standards
    64. 64. <ul><ul><li>7 Guidelines released in Feb 2010 and 2 in March 2011 for ensuring secure systems </li></ul></ul>Network and Information Security
    65. 65. Localisation and Language Technology Standards <ul><ul><li>Released in November 2009 for multilingual support </li></ul></ul>
    66. 66. <ul><li>Released in December 2010 and December 2009 respectively </li></ul>Digital Signature
    67. 67. Quality Assurance Framework Released in June 2010 for ensuring quality
    68. 68. State Portal Govt. Departments at various levels Registration Transport Revenue Municipalities e-Forms UID Payment Gateway Call Centre .. e-Enabled Service Delivery Strategy MSDG SSDG/NSDG State Data Centre SHQ Collector’s Office Tehsil / Taluks CSC CSC CSC SWAN Internet Standards based Message Routing, Authentication Guaranteed Delivery & Transaction Log Time-stamping & Status Tracking …
    69. 69. Education Film Courtesy- Intel India
    70. 70. Telemedicine <ul><li>2.6 Mn people diagnosed and treated in Tripura </li></ul><ul><li>Tele-Medicine Pilot projects in Punjab, Himachal Pradesh, Tamil Nadu & West Bengal </li></ul>
    71. 71. G2C Services being delivered through CSCs
    72. 72. B2C Services- Financial Inclusion
    73. 73. B2C Services- Health Services
    74. 74. <ul><li>Gone Live </li></ul><ul><li>Under Implementation </li></ul><ul><li>Design & Development </li></ul><ul><li>Industry </li></ul>* Initially taken jointly NeGP Mission Mode Projects (MMPs) <ul><li>Integrated (7) </li></ul><ul><li>India Portal </li></ul><ul><li>NSDG </li></ul><ul><li>CSC </li></ul><ul><li>e-Courts </li></ul><ul><li>EDI </li></ul><ul><li>e-Biz </li></ul><ul><li>e-Procurement </li></ul><ul><li>State (11) </li></ul><ul><li>Land Records – 1 </li></ul><ul><li>Transport </li></ul><ul><li>e-District (Pilot) </li></ul><ul><li>Commercial Taxes </li></ul><ul><li>Land Records - NLRMP </li></ul><ul><li>Treasuries </li></ul><ul><li>Municipalities </li></ul><ul><li>Police – CCTNS </li></ul><ul><li>Agriculture </li></ul><ul><li>Gram Panchayats </li></ul><ul><li>Employment Exchange </li></ul><ul><li>Central (9) </li></ul><ul><li>Banking </li></ul><ul><li>Insurance </li></ul><ul><li>Income Tax </li></ul><ul><li>Central Excise </li></ul><ul><li>MCA 21 </li></ul><ul><li>Pensions </li></ul><ul><li>Passport * </li></ul><ul><li>e-Office (Pilot) </li></ul><ul><li>Immigration and Visa* </li></ul><ul><li>National ID / UID </li></ul>
    75. 75. PPPs in e-Governance
    76. 76. PPPs in e-Governance
    77. 77. Financial Inclusion Film Courtesy- FINO & Centurion Bank of Punjab
    78. 78. Human Resource Development
    79. 79. Roadmap
    80. 80. Sustainable Development