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Presentation given by Nilkanth Poman, Computer Officer JNNURM Coordinator, Pimpri Chinchwad Municipal Corporation on August 1st, 2011 at eWorld Forum (www.eworldforum.net) in the session Sharing Good ...

Presentation given by Nilkanth Poman, Computer Officer JNNURM Coordinator, Pimpri Chinchwad Municipal Corporation on August 1st, 2011 at eWorld Forum (www.eworldforum.net) in the session Sharing Good Practices in eGovernance

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    Nilkanth Poman Nilkanth Poman Presentation Transcript

    • E world Forum 2011 A premier thought leadership platform for e Governance Presented By- Mr.Nilkanth Poman Computer Officer –Pimpri Chinchwad Municipal Corporation, Pimpri-18
      • Municipal Corporation in 1982
      • Hon’ble Commissioner, Shri Asheesh Sharma
      • Hon’ble Mayor, Shri Yogesh Behl
      • Area – 181 sq. km.
      • Population – 1.7 million
      • Annual Budget – ` 1185 crores
      • Detroit of India
        • Tata Motors, Bajaj Auto, General Motors, Mercedes Benz, Volkswagen, Force Motors among others have their plants here
    • Administrative Efficiency Resource Mobilization Citizen Services Delivery
    •  
      • “ Our focused interventions to improve Citizen Services improved our Administrative Efficiencies as well as our ability to mobilize Resources”
      • They were never the focus in Service Delivery
      • Felt Alienated & avoided visiting the Corporation offices
      • If they did visit, they wouldn’t know who to talk to
      • Long queues at counters
      • Inordinate and Unexplained Delays in Procedures
      • Lot of Data but no decision support
      • Impossible to conjure up a 1000 ft view
      • Manual Processes meant months before work could start
      • Manual Tenders kept bids routinely higher than estimates and drained resources
      • Archaic Accounting methods and lack of integration lead to mismanaged cash-flows
    • Citizen Facing CS AE RM New Channels for accepting Payments    Service Requests & Grievances in all Forms    Constant Updates to Citizens through the internal process of Service Delivery  Ability for Citizens to go Online and get visibility into our Service Delivery   Single Window for all licenses & approvals  
    • Works Awarding & Management CS AE RM Transparent & Competitive tendering   Works Management & Monitoring of Cash Flow   Quality Monitoring of Public Projects    Re-Structuring Accounting & Cash Flow Mgt  
    • Other CS AE RM SCADA in Water Distribution Management   Computer Labs in Municipal Schools equipped with K-Yan Multi-Media Teaching Aids   Door to Door Collection of Waste – SWaCH   Publishing of the Budget Online   Creation of Urban Transport Fund 
    • e-Tendering Application Property Tax & Water Charges Building Permissions GPRS Vehicle Tracking system Secure Online payments SMS based Complaints Management Citizen’s Facilities Center Works Management Dashboard
      • Citizen Facility Centers
        • Ideal for citizens who need patient assistance
        • One window for all service requests
        • Also equipped with Paypoint Terminals for taxes/fees
        • Vendor uses Software which is directly integrated with our Systems
      • Paypoint Counters
        • Found conveniently at a retailer near you
        • For people who are not Net-Savvy
        • Does not require expensive real-estate
        • A secure hash-code printed with every receipt which can be verified with an SMS
        • Directly integrated with our Systems
        • 50 Pay points around City
      • Observations:
      • PCMC received rates lower in the range of 20-30%
      • Number of Tender Issued increased due to facilitation
      • Total Savings on Tender value stands at Rs. 159.10 Crs in 2009-10 and at Rs. 103.4 Crs in 2010-11
      • Online Birth & Death Registry
        • Pay Online for certificates
        • Download digitally-signed PDFs
        • Pay postal charges and we will mail you physical certificates to any where in the world
        • All municipal and private hospitals and nursing homes provided login facility to directly enter primary information
      • Multi-Channel Grievances Management
        • Whether you use SMS/Web/Email/Phone/Paper all Grievances end up in the System
        • Auto Escalation and Notification to Internal Staff
        • Auto Updates to Citizens on Status of request
        • All open Grievances escalated to the Commissioner on top priority basics.
      • Health Cards for citizens
        • No need to bring case papers every time
        • Speedy service at all health care centers as well as Hospitals
      • GIS based tracking of Garbage Bins & collection Vehicles
        • Check when your bin was last cleared and will be cleared next
    • GISQM – GIS based Quality Monitoring
    • Property Tax Collection 2011 Property Tax Collection 2010 Month Receipt Amt Consumers Month Receipt Amt Consumers Apr-10 27603787 3300 Apr-09 15148096 2481 May-10 40834721 5015 May-09 27912418 2421 Jun-10 161641297 28761 Jun-09 18946590 3052 Jul-10 188423159 26045 Jul-09 22849607 3742 Rs.56,58,57,486 87,318 Rs. 14,32,96,205 26,299 Online Payments Rs. 6,32,26,981
    • Year Tenders Total Value Avg Bid 2008-09* 800 350,00,00,000 30% 2009-10 956 589,60,68,685 -27% 2010-11 1501 378,42,86,313 -33% Printing Charges 15,36,750 Interest on EMD & FF 30,76,454 Storage 1,40,000 Total Other Savings in 2010-11 Rs. 47,53,204 Total Saving in 2009-10 Rs. 159,19,38,544 Total Saving in 2010-11 Rs. 124,88,14,483
    • Service via PCMC Offices - 2009-2010 Services for all Citizens 51504 Services for Urban Poor 8000 Total 59,504 Service via Citizen Facility Centers - 2010-11 Services for all Citizens 99547 Services for Urban Poor 24330 Total 1,23,877
      • Commitment from Top Officials of the Corporation
      • Custom Developed to suit our needs
      • Competent & Committed System Integrator
      • Agile Approach - High involvement of the stake holders right from conception through completion
      • Formation of a Core Group of Tech Savvy Champions to lead, hand-hold, implement and take over maintenance from System Integrator
      • Custom Built ERP for PCMC
      • Built on Open Source Platform
      • All Applications
        • Are Multi-Lingual & support Unicode
        • Are GIS enabled and accept Geo-coded Transactions
        • Natively support Digital Signatures, Super Hash encryption
        • Enabled for Secure Online Payments where required
        • UID Ready in Phase II
        • Thank You…