Sharing of Good Practices of E/G Governance  Prof. K. Subramanian SM(IEEE), SMACM, FIETE, SMCSI,MAIMA,MAIS,MCFE Professor ...
PRINCIPLES OF  GOOD GOVERNANCE <ul><li>Leadership </li></ul><ul><li>Selflessness </li></ul><ul><li>Integrity </li></ul><ul...
FOUR MANTRAS OF GOOD DIGITAL GOVERNANCE <ul><li>From Vision   Mission   Implementation-->Impact study->Improvisation- Le...
UNDERLYING FOUNDATIONS OF ARCHITECTING EGOV SPACE <ul><li>Undertake a Structured eGovernment Strategy Exercise </li></ul><...
FOUR DIMENSIONS OF EGOV <ul><li>The information dimension  : the system design assumed that its creation of formal strateg...
FIVER TIER ARCHITECTURE FOR EGOV SPACE <ul><li>Data Architecture :  </li></ul><ul><ul><li>an overall plan for the data ite...
TECHNOLOGY SELECTION FOR EGOV PROJECTS <ul><li>Should not be the Leading Edge(Bleeding edge as it is vendor driven) </li><...
TECHNIQUES & REQUIREMENT ENGINEERING/ARCHITECTING THE EGOV SOLUTION SPACE <ul><li>An Overall Vision/Strategy for eGovernme...
GOOD GOVERNANCE STRENGTHENING INTEGRATION OF MULTI-STAKEHOLDERS <ul><li>Operational Integration </li></ul><ul><li>Professi...
Guiding Ideas  to Practice    AVOIDING EGOV FAILURE <ul><li>1. Use structured Project Management and graduate to Project ...
AVOIDING EGOV FAILURE: IDEAS ABOUT DESIGN  <ul><li>Idea 1: Prototype And/Or Pilot Your Project  </li></ul><ul><li>Taking p...
AVOIDING EGOV FAILURE:  IDEAS ABOUT TECHNOLOGICAL INFRASTRUCTURE  <ul><li>Idea 1: Avoid The &quot;Bleeding Edge&quot;  </l...
ENABLING TO RAPIDLY MOVE UP THE  E-GOVERNANCE EVOLUTION STAIRCASE 1st august 2011 egov world forum 2011  Prof. KS@2011 Str...
1st august 2011 egov world forum 2011  Prof. KS@2011 06/29/06 NPC Sikkim  May 2006
1st august 2011 egov world forum 2011  Prof. KS@2011 03/10/08 Suny BUFF Lecture 27th Nov 2007 Assurance in the PPP Environ...
1st august 2011 egov world forum 2011  Prof. KS@2011 Thank you <ul><li>FOR FURTHER INFORMATION PLEASE CONTACT :- </li></ul...
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Dr K Subramanian

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Presentation given by Dr K Subramanian, Director and Professor, Advance Centre for Informatic and Innovative Learning IGNOU on August 1st, 2011 at eWorld Forum (www.eworldforum.net) in the session Sharing Good Practices in eGovernance

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  • sharing of good practices egov 1st August 2011 Prof. KS@2011 Egov world forum 2011
  • sharing of good practices egov 1st August 2011 Prof. KS@2011 Egov world forum 2011 Digital ADMINISTRATION CONFERENCE CHENNAI mARCH 2008 18th March 2008 PROF. ks@2008 March 2008 Government is by the people, for the people, and of the people
  • sharing of good practices egov 1st August 2011 Prof. KS@2011 Egov world forum 2011 Digital ADMINISTRATION CONFERENCE CHENNAI mARCH 2008 18th March 2008 PROF. ks@2008 March 2008
  • sharing of good practices egov 1st August 2011 Prof. KS@2011 Egov world forum 2011 Digital ADMINISTRATION CONFERENCE CHENNAI mARCH 2008 18th March 2008 PROF. ks@2008 March 2008
  • sharing of good practices egov 1st August 2011 Prof. KS@2011 Egov world forum 2011
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  • Dr K Subramanian

    1. 1. Sharing of Good Practices of E/G Governance Prof. K. Subramanian SM(IEEE), SMACM, FIETE, SMCSI,MAIMA,MAIS,MCFE Professor & Director, Advanced Center for Informatics & Innovative Learning (ACIIL), IGNOU HON.IT Adviser to CAG of India & Ex-DDG(NIC), Min of C & IT President, Cyber Society of India Emeritus President, eInformation Systems Security Audit Association (eISSA), India
    2. 2. PRINCIPLES OF GOOD GOVERNANCE <ul><li>Leadership </li></ul><ul><li>Selflessness </li></ul><ul><li>Integrity </li></ul><ul><li>Objectivity </li></ul><ul><li>Accountability </li></ul><ul><li>Openness </li></ul><ul><li>Honesty </li></ul><ul><li>Humane Governance </li></ul><ul><li>Should be Creative </li></ul><ul><li>Uses Knowledge for National Wealth and Health creation </li></ul><ul><li>Understands the economics of Knowledge </li></ul><ul><li>High Morality </li></ul>1st august 2011 egov world forum 2011 Prof. KS@2011
    3. 3. FOUR MANTRAS OF GOOD DIGITAL GOVERNANCE <ul><li>From Vision  Mission  Implementation-->Impact study->Improvisation- Leadership & Alignment </li></ul><ul><li>Projects  Formulate, Architect, Design & Construct, Comprehensive Multi-tier Review, Monitoring & Feedback control </li></ul><ul><li>Collaborate, Communicate, Cooperate, Co-work & co-exist </li></ul><ul><li>Logical Process Integration (ERP) superimposed with BI makes the Enterprise a creative and Innovative  A mature accountable, transparent and Open Government </li></ul>1st august 2011 egov world forum 2011 Prof. KS@2011 08/29/11
    4. 4. UNDERLYING FOUNDATIONS OF ARCHITECTING EGOV SPACE <ul><li>Undertake a Structured eGovernment Strategy Exercise </li></ul><ul><li>Ensure Your eGov Strategy has a Sound Underlying Architecture </li></ul><ul><li>Create a Single High-Level Strategic Body (create synergy and convergence of vision & mission in inter & intra departments of govt. for Development) </li></ul><ul><li>Don't Let Strategy Become Detached From Local Realities(participation of constituents in the system design requirements) </li></ul><ul><li>Advocate & Implement Project Governance & Management Principles. </li></ul><ul><li>Make Your eGovernment Vision Clear, Collective, Challenging and Customised </li></ul><ul><li>The Objectives of eGovernment Strategy Should be Better SMART( simple, moral, accountable, responsive and transparent) Government </li></ul><ul><li>Vision-Mission-Implementation-Feedback & Correction- Sustenance with One Nation(INDIA ONE) & One Government </li></ul><ul><li>For the People-By the People- Of the People </li></ul>1st august 2011 egov world forum 2011 Prof. KS@2011
    5. 5. FOUR DIMENSIONS OF EGOV <ul><li>The information dimension : the system design assumed that its creation of formal strategic information would be of value to Ministry functioning.  In reality, informal information and gut feelings were what decision makers valued and used. </li></ul><ul><li>The process dimension : the system design assumed that a rational model of structured decision-making held sway within the Ministry.  This mismatched the dominant reality of personalised, even politicised, unstructured decision-making. </li></ul><ul><li>The objectives and values dimension : the system was designed within, and reflecting, a scientific environment which had a 'role culture' that valued rules and logic.  In reality, it was to be used in a political environment which had a 'power culture' that valued self-interest and hidden agendas. </li></ul><ul><li>The management systems and structures dimension : the system was designed for an organisation that had both structures and systems to support strategic decision making.  In reality, such structures and systems did not exist within the Ministry. </li></ul>1st august 2011 egov world forum 2011 Prof. KS@2011
    6. 6. FIVER TIER ARCHITECTURE FOR EGOV SPACE <ul><li>Data Architecture : </li></ul><ul><ul><li>an overall plan for the data items (and their relationships) necessary to deliver e-government. </li></ul></ul><ul><li>Process Architecture : </li></ul><ul><ul><li>a plan of the key activities that e-government will support and undertake . </li></ul></ul><ul><li>Technology Architecture : </li></ul><ul><ul><li>how computers will be sized and connected for e-government, and an outline of the software to be used . </li></ul></ul><ul><li>Data Management Architecture : </li></ul><ul><ul><li>how data input, processing, storage and output functions will be divided across the information technology architecture . </li></ul></ul><ul><li>Management Architecture : </li></ul><ul><ul><li>the policies, standards, human resource systems, management structures, financial systems, etc. necessary to support e-government. </li></ul></ul><ul><li>To create a building, you need a sound underlying architecture for that building, based on an architect's plan.  The same is true for e-government.   </li></ul>1st august 2011 egov world forum 2011 Prof. KS@2011
    7. 7. TECHNOLOGY SELECTION FOR EGOV PROJECTS <ul><li>Should not be the Leading Edge(Bleeding edge as it is vendor driven) </li></ul><ul><li>Should not be Outdated( e dumping, difficult to maintain and sustain) </li></ul><ul><li>Based on the connectivity levels and technological standards available right now. </li></ul><ul><li>Work with & connect directly to all end users </li></ul><ul><li>rather than intermediaries. </li></ul><ul><li>1. Prototype And / Or Pilot Your Project Making the design match real user needs, and by making users more realistic in their expectations of the system. </li></ul><ul><li>2. Stakeholder Involvement Is A Must general staff, including administrators and other lower-/middle-level system users, were involved with the project. Their ideas were incorporated into the design, ensuring that the design did meet the real - rather than imagined - needs of these key stakeholders. </li></ul>1st august 2011 egov world forum 2011 Prof. KS@2011
    8. 8. TECHNIQUES & REQUIREMENT ENGINEERING/ARCHITECTING THE EGOV SOLUTION SPACE <ul><li>An Overall Vision/Strategy for eGovernment </li></ul><ul><li>Project Management for eGovernment </li></ul><ul><li>Change Management for eGovernment </li></ul><ul><li>Politics/Self-Interest in eGovernment </li></ul><ul><li>Design of eGovernment Applications </li></ul><ul><li>Competencies (Skills, etc.) for eGovernment </li></ul><ul><li>Technological Infrastructure for eGovernment </li></ul><ul><li>External and Internal Drive for eGovernment </li></ul>1st august 2011 egov world forum 2011 Prof. KS@2011 eGovernment projects need managers, but they also need leaders as well
    9. 9. GOOD GOVERNANCE STRENGTHENING INTEGRATION OF MULTI-STAKEHOLDERS <ul><li>Operational Integration </li></ul><ul><li>Professional Integration (HR) ‏ </li></ul><ul><li>Emotional/Cultural Integration </li></ul><ul><li>ICT & Government Business & Services Integration </li></ul><ul><li>Multi Technology co- existence and seamless integration </li></ul><ul><li>Information Assurance </li></ul><ul><li>Quality, Currency, Customization/Personalization </li></ul>1st august 2011 egov world forum 2011 Prof. KS@2011 08/29/11
    10. 10. Guiding Ideas to Practice  AVOIDING EGOV FAILURE <ul><li>1. Use structured Project Management and graduate to Project Governance </li></ul><ul><li>2. Move From Democrat To Autocrat </li></ul><ul><li>3. Set Clear &quot;Go/No Go&quot; Criteria For The eGov Project </li></ul><ul><li>4. Project Management Is Not The Same As Other Management </li></ul><ul><li>5: It's Never Too Late To Stop </li></ul>1st august 2011 egov world forum 2011 Prof. KS@2011
    11. 11. AVOIDING EGOV FAILURE: IDEAS ABOUT DESIGN <ul><li>Idea 1: Prototype And/Or Pilot Your Project </li></ul><ul><li>Taking project requirements, disappearing off to a darkened room for several months, and then implementing the entire e-government project is not a great recipe for success. Instead, an iterative and incremental approach should be used. First, this involves prototyping - the use of a working model of the final system, which users can see, comment on, and have revised before the final version is produced. This has been shown to increase the rate of e-government project success by making the design match real user needs, and by making users more realistic in their expectations of the system. </li></ul><ul><li>Second, this can involve piloting - typically implementing the e-government system at a single site; observing, learning and revising the system; and only then rolling it out to other sites. Again, this has been a proven way to increase the chance of project success. </li></ul><ul><li>(From: Richard Heeks) </li></ul><ul><li>Idea 2: Stakeholder Involvement Is A Must </li></ul><ul><li>The Cameroon government initiated the SIGIPES project: introducing e-government into the process of human resource management within government. The first attempt at the project - which took a top-down approach - was a failure. The second attempt ensured that general staff, including administrators and other lower-/middle-level system users, were involved with the project. Their ideas were incorporated into the design, ensuring that the design did meet the real - rather than imagined - needs of these key stakeholders. </li></ul><ul><li>(From: Olivier Kenhago) </li></ul>1st august 2011 egov world forum 2011 Prof. KS@2011
    12. 12. AVOIDING EGOV FAILURE: IDEAS ABOUT TECHNOLOGICAL INFRASTRUCTURE <ul><li>Idea 1: Avoid The &quot;Bleeding Edge&quot; </li></ul><ul><ul><li>The type of technology to be incorporated into the e-government project should come from a particular window. It should not be so leading-edge (called &quot;bleeding edge&quot; by those who suffer the problems of using such technology) that it has not been tried and tested by others. On the other hand, it should not be so outdated that is lacks some key features that you require to achieved the stated e-government objectives. Instead, the technology should be selected from the window that lies between the leading-edge and the outdated. </li></ul></ul><ul><li>Idea 2: Who Will Fix The Technology When It Goes Wrong In Six Months' Time? </li></ul><ul><ul><li>Hope for the best, but prepare for the worst. If there are problems with the e-government technology - the software, the hardware, the telecommunications, and the physical infrastructure (electricity, air conditioning, fire control, etc) - following installation, then you must ask yourself who is going to fix the technology. If the answer is not someone local and reliable, you should perhaps reconsider your technology choices. </li></ul></ul>1st august 2011 egov world forum 2011 Prof. KS@2011
    13. 13. ENABLING TO RAPIDLY MOVE UP THE E-GOVERNANCE EVOLUTION STAIRCASE 1st august 2011 egov world forum 2011 Prof. KS@2011 Strategy/Policy People Process Technology 3. Transaction Competition Confidentiality/privacy Fee for transaction E-authentication Self-services Skill set changes Portfolio mgmt. Sourcing Inc. business staff BPR Relationship mgmt. Online interfaces Channel mgmt. Legacy sys. links Security Information access 24x7 infrastructure Sourcing Funding stream allocations Agency identity “ Big Browser” Job structures Relocation/telecommuting Organization Performance accountability Multiple-programs skills Privacy reduces Integrated services Change value chain New processes/services Change relationships (G2G, G2B, G2C, G2E) ‏ New applications New data structures Time 2. Interaction Searchable Database Public response/ email Content mgmt. Increased support staff Governance Knowledge mgmt. E-mail best prac. Content mgmt. Metadata Data synch. Search engine E-mail 1. Presence Publish Existing Streamline processes Web site Markup Trigger 4. Transformation Cost/ Complexity Define policy and outsource execution Retain monitoring and control Outsource service delivery staff Outsource process execution staff Outsource customer facing processes Outsource backend processes Applications Infrastructure Value 5. Outsourcing Constituent Evolve PPP model
    14. 14. 1st august 2011 egov world forum 2011 Prof. KS@2011 06/29/06 NPC Sikkim May 2006
    15. 15. 1st august 2011 egov world forum 2011 Prof. KS@2011 03/10/08 Suny BUFF Lecture 27th Nov 2007 Assurance in the PPP Environment
    16. 16. 1st august 2011 egov world forum 2011 Prof. KS@2011 Thank you <ul><li>FOR FURTHER INFORMATION PLEASE CONTACT :- </li></ul><ul><li>E-MAIL: [email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>[email_address] </li></ul><ul><li>91-11-29533068 </li></ul><ul><li>Fax:91-11-29533068 </li></ul><ul><li>ACIIL,IGNOU </li></ul><ul><li>Block 7, Room 16,IGNOU Campus, Maidan Garhi, </li></ul><ul><li>New Delhi-110002 </li></ul>Let all of us work together to make our country a Developed And Good Governed Nation

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