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Resiliency How It Works!

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An overview of Business Resiliency

An overview of Business Resiliency

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  • 1. Resiliency Overview
    Libby Lester
    Business Resiliency Manager
  • 2. Agenda
    What is resiliency? What does it look like?
    What is the ultimate business operation goal?
    Four key ingredients to business resiliency
    Important Relationships
    Questions
  • 3. Resiliency Defined
    “The ability of a business to anticipate and respond to market, customer, competitive and internal changes in a way that maintains or accelerate business performance and flow.
    Business resilience represents the next stage in the ongoing evolution of disaster recovery and business continuity.” Homeland Defense Journal
  • 4. Resiliency
    Resiliency is a twofold capacity. It includes
    both the skillful anticipation and preparation for change as well as the ability to respond effectively to the unexpected as it happens.
    Resiliency and Longevity — Resiliency is
    profoundly and intimately linked to longevity.
    Longevity promotes the development of
    capabilities that would remain hidden in the
    short term. …….Global Resiliency Network
    Organizational
    Flexibility!
  • 5. OptimumBusiness Operation Goal
    “The focus today is much more on keeping the business running rather than expecting it to go down and having to bring it back online again.”
  • 6. Resiliency Model
    6
    Business Resiliency
    Goal
    • Incident Management
    • 7. Crisis Management
    • 8. Business Continuity
    • 9. Disaster Recovery
  • Incident Management
    7
    Corporate Response
    Emergency Plans
    Building Emergency Teams
    First Responders
    Security
    The Goal:
    The safety of our people is
    our highest Priority!
    The National Incident Management System provides a consistent nationwide template to establish Federal, State, tribal and local governments and private sector and nongovernmental organizations to work together effectively and efficiently to prepare for, prevent, respond to and recover from domestic incidents, regardless of cause, size or complexity, including acts of catastrophic terrorism.  NIMS benefits include a unified approach to incident management; standard command and management structures; and emphasis on preparedness, mutual aid and resource management. FEMA
  • 10. Consequences of Emergencies/Disasters
    Fear and confusion
    Disconnected, disengaged employees
    Decreased productivity and quality
    Survivor guilt and the numbing fear of
    uncertainty
    Overwhelmed leadership
    Ineffectual problem solving
    Decreased innovative capacity
    Loss of Business
  • 11. 9
    Crisis Management
    Crisis management is a relatively new field of management.
    It is both proactive and reactive in its approach. It’s the glue!
    • Crisis Management Plans
    • 12. Command Structure
    • 13. Communications Hub
    • 14. Trained teams
    Virtual Radar 24/7
    Crisis Management
    It’s Goal:
    Protect, Assess, Communicate
  • 15. Example of Crisis Management Structure
    10
  • 16. 11
    Business Continuity
    Need to uncover interdependencies
    Need to identify gaps/risks
    Needs to look at supply chain
    Needs to include
    Loss of Life
    Loss of Infrastructure
    Loss of Site/Region
    Loss of Production
    Business Continuity Goal:
    Protect the Business
    Understanding this is key to
    Important Tools
    Wallet Cards (Survivor’s Approach)
    Encrypted USB Keys
    Notification Systems
  • 17. Strategic Choices for Critical Function Protection
    Redirection – Split the business across geographic dispersed locations on a daily basis. Increasing load at time of crisis to non affected locations.
    Displacement – Moving less critical employees out of their space at time of crisis.
    Cross Training – During crisis employees would shift skill set to more critical tasks
    Virtual Work – Work via alternate locations (work from home).
    Backup sites - Internal business recovery or vendor contracted sites.
    Minimum Response – A conscious decision not to develop detailed business continuity plans and assume responsibility for a real-time response.
    “The focus today is much more on keeping the business running
    rather than expecting it to go down and having to bring it back online again.”
  • 18. 13
    Disaster Recovery
    Encompasses telecom, network and data infrastructure and includes hardwareand software as well as business applications and the associated processes totransition smoothly in the event of an interruption or emergency.
    If you classify applications you need to understand the relationship
    and interdependencies between applications, infrastructure,
    network and telecom.
    Disaster Recovery Goal:
    Protect/Deliver The Data
    Examples of Overlook Gaps/Interdependencies:
    • DHCP recovery
    • 19. Incomplete transactions
    • 20. Applications at different points of
    Recovery (2hr application connecting
    To a 24 hr application)
    • Disparate platforms
    Teritiiary Data Center
    Metro
    Region
    Primary
    Data Center
    Secondary
    Data Center
  • 21. Important Relationships
    Audit Group
    Corporate Governance
    Security
    Improve Resiliency
    Decrease Operational Risk
  • 22. Questions
    DELL CONFIDENTIAL
    15