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  • 1. Outsourcing
  • 2. Structure1. Definition 2.1. Corporate Outsourcing Imagination1.1. Internal and 2.2. Outsourcing with external IBM Outsourcing 3. Outsourcing – Pros1.2. Forms and Cons1.3. Levels 4. Considerations2. IBM
  • 3. Outsourcing is...… a practice used by different companies to reduce costs by transferring portions of work to outside suppliers rather than completing it internally.
  • 4. External OutsourcingPermanent outsourcing of services rendered to date yourself / own areas of responsibility entirely on third parties
  • 5. Internal OutsourcingOutsourcing of these services / tasks into separate legal entities in either group or holding company
  • 6. Formsout-taskingselective outsourcingtransitional outsourcingcomprehensive outsourcing or complete outsourcingbusiness transformation outsourcing or transformational outsourcingBusiness process outsourcingout servicingoutsourcing
  • 7. Why OutsourcingThere are many reasons why a company may choose to outsource a particularfunction of their business. Most managershave the end-result-in-mind that they are going to save time and/or mone.
  • 8. Levelsindividualfunctionalprocess
  • 9. IBM is....American multinational technology and con sulting corporation manufactures and sells computer hardware and softwareoffers infrastructure, hostingand consulting services in areas ranging from mainframe computers to nanotechnology
  • 10. Company History IBMIBM was founded in 1911 as the Computing Tabulating Recording Corporation through a merger of three companies: the Tabulating Machine Company, the International Time Recording Company, and the Computing Scale Corporation
  • 11. 2012 IBM was #2 largest U.S. firm in terms of number of employees (433,362) - Fortune rankedIBM holds more patents than any other U.S.-based technology companyIts employees have garnered:four Nobel Prizessix Turing Awardsnine National Medals of Technologyfive National Medals of Science
  • 12. Famous Iventationsthe automated teller machine (ATM)the floppy diskthe hard disk drivemagnetic stripe cardrelational databaseUniversal Product Code (UPC)financial swapSABRE airline reservation systemDRAMWatson artificial intelligence
  • 13. Outsourcing with IBM „The degreeof aging in place contractual framework  established itself - of IT services weprovide at your site, via the acquisition of IT assets through the acquisition of employees. We define service levelagreements by which the desired qualityand scope of our services is defined and measured.“
  • 14. Sourcing variant 1Managed Services - „Manage it with me.“ transfer of responsibility for parts of the infrastructure, applications or business processes services include to pursue specific areas of infrastructure and applications to manage, optimize and maintain as well as clearly defined a business process the overall responsibility rests with client
  • 15. Sourcing variant 2Outsourcing - „Manage it for me.“ complete outsourcing of infrastructure, applications or business processes systems and personnel are taken over by IBM in a specified period transfer full responsibility to IBM
  • 16. ServicesIT Infrastructure Services Network & Integrated Communication ServicesApplication Services Archive ServicesEnd User Services User Help Desk Services
  • 17. Prossaving costtechnologie develop internal staffprovides flexibility skilled expertiseConcentrate On the time zone difference Core Business increased productivityswiftness and expertise and efficiencyreduce costs improving customer servicereduce overhead better peopleContinuity & Risk management Management Skilled Expertisetransperency know-how-transfer
  • 18. Consrisk of losing sensitive Hidden costs and legal data and the loss of problems confidentiality Risks such asLosing management bankruptcy and control of business financial loss cannot be controlled.Problems with quality can arise Not understanding the culture of theNot enough attention for outsourcing provider single companies and the location
  • 19. Considerations„Have you checked?“„Is the Company o.k.?“
  • 20. Sources 14.05.3023 22:57 14.05.20120 22:55http:// 14.05.2012 22:53 14.05.2012 22:53 services/outsourcing.html outsourcing-and-hosting.htmlOutsourcing: A Guide to ... Selecting the Correct Business Unit ... Negotiating the Contract ... Maintaining Control of the Process; Steven M. Bragg; Crystal Dreams Pub; ISBN-10:0-471-67626-8 2. Auflage 2006Strategic Outsourcing; Maurice Greaver; Amacom; ISBN-10:0-8144-0434-0