SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Elisabeth Leonard, MSLS, MBA
http://o...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Background
● Invitations to complete ...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Demographics: geographic
● 471 respon...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Demographics: library type
● 58% were...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
PERCEPTIONS OF
REFERENCE
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
People still use and ask for
● Subjec...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
“Sometimes the requests come
from pat...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
% of patrons librarians believe are
a...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Librarian satisfaction with perceived...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Top ways librarians think patrons
dis...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Are librarians satisfied with the use...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Why not?
● It can always be better (I...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Issues with discovery
● “The Discover...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Reference budgets: past and future
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Spending comes from subject funds
“We...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Funds move to e-resources line
● “Alt...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Consolidation of budget lines
“We con...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
A preference for e-reference
“We have...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
“E” (and a little print)
Academic Pub...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Preferences
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Growth from new programs
“Our budget ...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Importance of one time funds
“We've s...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
QUESTIONS? FEEDBACK?
State of Referen...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Reference budgets: last 5 years
Acade...
SAGE Online Products Team Los Angeles | London | New Delhi
Singapore | Washington DC
Reference budgets: next 5 years
Acade...
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Reference ala june2014

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State of Library Reference Collections, American Library Association, ALA 2014 Las Vegas

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  • It can always be better (I feel usage is good, but could be better/ I always want people to read more, research more. I will never be fully satisfied!)
    Free alternative resources (It is an uphill battle to get them to use the library instead of Google or other search engine as their starting place.)
    Faculty not on board (Many faculty discourage students from using reference materials when they are a great place to start the process.)
    Not enough value for the money (Aren't used heavily enough, based on their research value.)
    Not enough promotion (We need to promote our reference resources. These resources are basically underused and we are increasingly selective about acquiring them in print; Usage does drive renewals)
    The value is in the answer (IMO, it doesn't matter if a Ref is used exactly once, IF with that use it provides precisely what the patron needs.)
    C’est la vie (People are usually either library users, or they are not. Some people just don't give priority to such things, and they probably won't set the world on fire.)
  • Corporate: we don't have a set budget - we purchase based on suggestions from our knowledge of from colleagues and get approval. Desire generally results in a purchase if it can be justified. Some items, like specific ASTM standards CD-ROMs however, we purchase every year.
    I expect the budget for reference services will remain the same. We have moved to a more online database services library, and only have a very small collection of hardcopy publlications.
    We are in danger of losing our budget for reference material.
  • Transcript of "Reference ala june2014"

    1. 1. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Elisabeth Leonard, MSLS, MBA http://ow.ly/yeXik
    2. 2. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Background ● Invitations to complete the survey were sent to various listservs, including publib, colldev, acqnet, and SLA chapter lists globally. ● Email invitations were sent to 800 reference, collection development, and acquisition librarians. ● There were 32 questions. ● Completed surveys were eligible to win an iPad mini. ● Followed up with interviews and focus groups.
    3. 3. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Demographics: geographic ● 471 responses (600+ came to the first page) • 90% came from North America, • 6% from Asia Pacific, • 2% from Europe, • 1% from South America, • and 0.5% from Africa.
    4. 4. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Demographics: library type ● 58% were from academic libraries ● 13% from corporate libraries ● 12% from medical libraries ● 10% from government or military libraries ● 6% from public libraries ● 1% from school libraries
    5. 5. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC PERCEPTIONS OF REFERENCE
    6. 6. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC People still use and ask for ● Subject handbooks ● Databases, ● Encyclopedias ● Dictionaries ● Updated editions As well as journals, articles and textbooks
    7. 7. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC “Sometimes the requests come from patrons, but more often from colleagues (after dealing with patrons and noticing a need) and professors.”
    8. 8. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC % of patrons librarians believe are aware of reference resources
    9. 9. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Librarian satisfaction with perceived patron awareness
    10. 10. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Top ways librarians think patrons discover reference resources ● Following the direction of a librarian ● Following the direction of an instructor ● Searching online (eg. Google)
    11. 11. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Are librarians satisfied with the use reference resources get?
    12. 12. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Why not? ● It can always be better (I feel usage is good, but could be better/ I always want people to read more, research more. I will never be fully satisfied!) ● Free alternative resources (It is an uphill battle to get them to use the library instead of Google or other search engine as their starting place.) ● Faculty not on board (Many faculty discourage students from using reference materials when they are a great place to start the process.) ● Not enough value for the money (Aren't used heavily enough, based on their research value.) ● Not enough promotion (We need to promote our reference resources. These resources are basically underused and we are increasingly selective about acquiring them in print; Usage does drive renewals) ● The value is in the answer (IMO, it doesn't matter if a Ref is used exactly once, IF with that use it provides precisely what the patron needs.) ● C’est la vie (People are usually either library users, or they are not. Some people just don't give priority to such things, and they probably won't set the world on fire.)
    13. 13. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Issues with discovery ● “The Discovery service doesn't make it possible to filter for this content. Our catalog does a great job, but the students don't start there. Our major reference vendor's content isn't in the Discovery service (yet). Reference Universe, the index to reference content, does not work well enough in the Discovery Layer or even on its own to get students to that content. A problem that needs to be fixed.”
    14. 14. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Reference budgets: past and future
    15. 15. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Spending comes from subject funds “We have not had a reference budget for some time now. Reference resources that are acquired now come out of subject area budgets along with any resources needed for that area.”
    16. 16. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Funds move to e-resources line ● “Although the amount of the reference budget is probably about the same, the type of materials purchases are quite different. We used to spend considerable money on paper monographs, standing orders, and reference serials. We spend very little on any of those, but much of the money we spent has now been transferred into the budget for online resources.”
    17. 17. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Consolidation of budget lines “We continue to purchase reference materials but we don't have a separate "reference" budget line. We engaged in some reorganization a few years ago, and that included folding many separate small budget lines into fewer, larger, ones.”
    18. 18. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC A preference for e-reference “We have a shared fund for purchases of online resources - many of which are A&I databases and thus 'reference'. But they are not charged to our 'reference' fund. Our 'reference' fund is only for print material. So our online reference buying is increasing each year. Our print reference buying is holding steady or decreasing.”
    19. 19. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC “E” (and a little print) Academic Public Special Print only 0.5% 0% 3% Print preferred 4% 5% 6% Online only 7% 0% 11% Online preferred 68% 35% 50% No preference 22% 60% 31% No longer purchase reference 1% 0% 5%
    20. 20. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Preferences
    21. 21. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Growth from new programs “Our budget was cut last year, but we will be gaining 3 new residency programs. Therefore, in certain areas, I think our budget will increase to meet GME requirements.”
    22. 22. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Importance of one time funds “We've seen fluctuations in our reference purchasing because, though we have definitely seen cuts in the amount of monies we spend, we've also been the beneficiaries of one-time money which has then been used to purchase all sorts of materials, including reference materials. This has had the overall effect of off-setting cuts in the budget.”
    23. 23. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC QUESTIONS? FEEDBACK? State of Reference Collections white paper: http://ow.ly/yeXik elisabeth.leonard@sagepub.com
    24. 24. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC
    25. 25. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Reference budgets: last 5 years Academic Public Special Increased 10% 15% 12% Stayed the same 34% 15% 29% Decreased 49% 65% 49% Don’t know 7% 5% 9%
    26. 26. SAGE Online Products Team Los Angeles | London | New Delhi Singapore | Washington DC Reference budgets: next 5 years Academic Public Special Increase 10% 6% 18% Stay the same 34% 44% 32% Decrease 54% 50% 44% Don’t spend now 1% 0% 5% Eliminated 0.6% 0% 0.9%
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