Building Civil Protection 2.0 [updated]

Building Civil Protection 2.0 Elena Rapisardi 16012010 1

Building Civil Protection 2.0 Are we ready?

Building Civil Protection 2.0 Are we ready to cope with risks? Abruzzo Emergency - Earthquake, photo by Le avventure di Giufà ﬂickr.com  Anticipation of negative trends or events  Administrative measures, legal framework  Organisation, structures, methods, procedures  Coordinated and prompt response

Building Civil Protection 2.0 Are we ready for web 2.0? Photo by batega ﬂickr.com  to share  to collaborate  to communicate  to cooperate  to support  to include - e.g. diversity

Building Civil Protection 2.0 Framework 1 The Italian Civil Protection System Abruzzo Emergency - Earthquake, photo by Leonardo Hueber

Building Civil Protection 2.0 Civil Protection is the term widely used in Europe to describe the organized action aimed at coping with collective threats caused by natural or human induced disasters.

Building Civil Protection 2.0 What is Civil Protection? Civil Protection is the term widely used in Europe to describe the organized action aimed at coping with collective threats caused by natural or human induced disasters.

Building Civil Protection 2.0 What is Civil Protection? The Italian Law deﬁnes civil protection as complex system of governance for the safeguard of human lives, health, economic assets, cultural and architectural heritage, human settlements and environment from any kind of disaster either natural or man made.

Building Civil Protection 2.0 The Civil Protection System The Italian Legal Framework Law no. 225 of 24 February 1992 The Civil Protection Authorities - Central Government, Regions, Provinces, Municipalities, Municipal Districts and Mountain Communities contribute to civil protection activities using their procedures and regulations collaborate with central government, public agencies, institutes, scientiﬁc research groups and organizations.

Building Civil Protection 2.0 Civil Protection Activities Abruzzo Emergency - Rescue intervention, photo by DPC INGV Institute - Seismic monitoring Abruzzo Emergency Brieﬁng at COM 4 - Operational Centre Forecasting/Prevention/Mitigation Emergency preparedness/Emergency planning Response/Emergency Management Recovery

Building Civil Protection 2.0 Structures Coordination Interior National Fire-ﬁghters Corp - Police - Prefectures Foreign Affairs Environment ANPA Health 118 Economy and Finance Revenue Guard Corp Defence Army, Navy, Air Force, Carabinieri Productive Activities G.R.T.N. Transportation and Infrastructures Costal Guard – ANAS Società Autostrade Cultural Heritage and Activities Ferrovie dello Stato Group I.N.G.V. - C.N.R. Education, University and Research National Research Institutes Precidency of the Civil Protection Communications Council of Ministers Department Agricultural Policy and Forestry State Forest Corps Regions Civil Protection regional bodies Provinces Civil Protection provincial bodies Mayor Municipalities Municipalities Volunteers Groups Volunteers Associations

Building Civil Protection 2.0 The Italian Civil Protection System Vertical and Horizontal Coordination Vertical institutions and bodies at different territorial levels (State and Local) Horizontal the actions of the different bodies of a single system and level (i.e. State or Region) to achieve a common goal.

Building Civil Protection 2.0 The Italian Civil Protection System Horizontal Coordination It implies to be able to work in a cooperative way, avoiding any jealousy or partisan behaviour, whether it is a Ministry or an agency. The aim is that each one does its best in order to accomplish what, where and when, is needed.

Building Civil Protection 2.0 The Italian Civil Protection System Horizontal Coordination Italian National Department of Civil Protection - Advertising Campaign • 2.500organisations [associations and by the Law 225/1992, paragraph 11 municipality groups] FOREST FORCE - 1.000.000 volunteers - time of response: 60.000 in 60 min FIRE BRIGADE - time of response: 300.000 in few h VOLUNTEERS ORGANISATIONS ARMED FORCES NATIONAL ALPINE RESCUE CORPS Operational Bodies at National level POLICE FORCE NATIONAL HEALTH SERVICE NATIONAL SCIENTIFIC THE ITALIAN RED CROSS RESEARCH GROUPS

Building Civil Protection 2.0 The Role of the Volunteers “They have a love for what they are doing, which can only be captured through values and attitudes” [Knowles;1975] Abruzzo Emergency - Volunteers and Population in Roio Piano Rescue Camp By the Law 225 par. 11, the Volunteer Organisations are one of the key back bone of the system, as the other national agencies and bodies Volunteers Organisations autonomously organise informal and non-formal training initiatives and participate to formal training programmes Commitment and Experience are key to develop the ability to manage emergency events

Building Civil Protection 2.0 The Civil Protection System Vertical Coordination Abruzzo Emergency - Earthquake, photo by Elena Rapisardi Vertical coordination is based on “subsidiarity”, supported by the European Union. Subsidiarity is the idea that the central authority should have a subsidiary function, performing only those tasks which cannot be performed effectively at local level.

Building Civil Protection 2.0 The Local Authorities Ambrogio Lorenzetti (Siena, 1290 – Siena, 1348) 20 Regions 104 Provinces 8.104 Municipalities Municipalities, Provinces and Regions, thanks to their ﬁnancial autonomy are able to ﬁnance the “primary” service of civil protection; have the duty to manage administrative functions in civil protection.

Building Civil Protection 2.0 The Role of the Mayor The Mayor Local operative organizations Technical ofﬁces Informing the public Local volunteers groups Training Welfare services Preparedness Municipal police Emergency planning Municipal workers Mitigation Local Businesses Forecasting City services Knowledge Health services Administrative and ﬁnancial services

Building Civil Protection 2.0 Communications and Risk Management 2 The Italian Experience Abruzzo Emergency - Earthquake, LʼAquila - Prefecture Palace

Building Civil Protection 2.0 Communications & Risk Communications communicating, communicating, communicating s Ma s ne na d are ge Risk me ep Pr nt Relief Communications: the main tool to support the whole emergency process ‣ preparedness ‣ management ‣ relief Communications: crucial to allow the public to make decisions on how to deal and cope with risk

Building Civil Protection 2.0 Map Content external communications (public) everyday emergency internal communications

Building Civil Protection 2.0 Map Content external communications (public) news information infotainment edutainment everyday emergency internal communications

Building Civil Protection 2.0 Map Content external communications (public) news information information infotainment news edutainment self-protection rescue info everyday emergency internal communications

Building Civil Protection 2.0 Map Content external communications (public) news information information infotainment news edutainment self-protection rescue info everyday emergency information knowledge competencies skills internal communications

Building Civil Protection 2.0 Map Content external communications (public) news information information infotainment news edutainment self-protection rescue info everyday emergency information information knowledge procedures competencies documents skills internal communications

Building Civil Protection 2.0 Who generates content in the web 2.0 era? Institutions Operators Volunteers Research Centres external communications everyday emergency internal communications Media Citizens

Building Civil Protection 2.0 Earthquake 4/6/2009 03.36 am Abruzzo, Italy

Building Civil Protection 2.0 LʼAquila - Earthquake 2009

Building Civil Protection 2.0 < terremoto abruzzo > http://www.slideshare.net/Davide/ social-media-e-terremoto-in-abruzzo

Building Civil Protection 2.0 Abruzzo Earthquake The ﬁrst Italian emergency event in the web 2.0 era Soon after the earthquake .... ‣ 130 facebook groups ‣ thousands of messages, status, ... ‣ twitter messages what for? ‣ to communicate fears, hopelessness, ‣ to inform on the victims and the rescue interventions ‣ to look for some friends, relatives, ... ‣ to share information on the overall situation ‣ to organise donations (money and goods)

Building Civil Protection 2.0 Protezione Civile Servizi SpA Reactions & Connections By the end of 2009 the Goverment created, by decree, a government-owned corporation to manage emergency. what happened? ‣ Facebook Group to ask questions and share doubt (1630 «fan») ‣ Blog to discuss what came out? ‣ new linksconnections between people with the same approach ‣ the idea of organizing a non-virtual meeting

Building Civil Protection 2.0 Civil Protection & Web 2.0 3 Projects Tests Experiences Abruzzo Emergency - Earthquake, Roio Piano

Building Civil Protection 2.0 Map: Projects and experimentations external communications (public) Campo "ROIO PIANO" www.ispro.it everyday emergency http://distrettobassapadovana.ning.com/ http://oss.formez.it/moodle/course/view.php?id=70 internal communications

Building Civil Protection 2.0 Project: Civil Protection for Mayors Training & Study Centre Italian Institute providing support and training to Public Administrations Mayors online community Library e-learning glossary Information Forums Channel News Chats Knowledge .... 2002 2005 Project - Civil Protection Web Site Project - Civil Protection for Mayors

Building Civil Protection 2.0 Civil Protection for Mayors Training & Study Center Italian Institute providing support and training to Public Administrations www.formez.it www.protezionecivile.formez.it  e-learning modules Civil Civil Institute website Protection Information Protection For  news Channel Mayors  general and law library  regional pages  forum  glossaries  best practices  chats with experts

Building Civil Protection 2.0 ispro.it - 2007/2008 Research and Studies Institute for Civil Protection and Civil Defence Mission set up a web open and collaborative network to support services collaboration the civil protection community at all levels Lever the Systemic Approach of the the Italian Civil Protection information knowledge committed and active volunteers community

Building Civil Protection 2.0 ispro.it 2007

Building Civil Protection 2.0 Abruzzo Emergency 2009 - Test Web 2.0 to manage information during the emergency Framework emergency has been managed by civil protection operators - mostly volunteers - working in the ﬁeld (rescue camps, operational centers,...) usually on weekly shifts. Internet, phone, mobile connections were active soon after the earthquake, mostly everywhere. Problem Information handover - Local server failures - Fax, radio, phone did not ensure the need of information sharing Solution Free web based tools in order to ‣ store and categorise all the crucial information ‣ allow the creation of a network between all the operators - in the emergency territory and at home - so to exchange information and knowledge at distance

Building Civil Protection 2.0 Abruzzo Emergency 2009 - Test COM 4 is one of the 7 operational centres - 23 rescue camps Head quarter in Pianola (LʼAquila) Entrusted to Civil Protection Bodies of Veneto Region Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged -

Building Civil Protection 2.0 Abruzzo Emergency 2009 - Test COM 4 is one of the 7 operational centres - 23 rescue camps Head quarter in Pianola (LʼAquila) Entrusted to Civil Protection Bodies of Veneto Region Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged - Actors • COM (Operational Centres) • Rescue Camps • DICOMAC (Command & Control Direction) • Population • Fire Brigades, Forest Corps, Military Forces, Police (F5) • Relations with Population (F10) • Municipalities • Administrative bodies • Health (F2)

Building Civil Protection 2.0 Abruzzo Emergency 2009 - Test COM 4 is one of the 7 operational centres - 23 rescue camps Head quarter in Pianola (LʼAquila) Entrusted to Civil Protection Bodies of Veneto Region Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged - Actors Tasks • COM (Operational • exchange documentsinformations Centres) • Rescue Camps • informations to the public • DICOMAC (Command & • population data and requests Control Direction) • procedures • Population • Fire Brigades, Forest • sharing informationnews Corps, Military Forces, • requests/results/data related to Police (F5) the assessment of the damage • Relations with Population and safeness of buildings (F10) • geolocation of the buildings to be • Municipalities assessed • Administrative bodies • information handover • Health (F2) • professionals team management

Building Civil Protection 2.0 Abruzzo Emergency 2009 - Test COM 4 is one of the 7 operational centres - 23 rescue camps Head quarter in Pianola (LʼAquila) Entrusted to Civil Protection Bodies of Veneto Region Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged - Actors Tasks Google Tools gmail calendar gmaps • COM (Operational • exchange documentsinformations gtalk gdocs Centres) • Rescue Camps • informations to the public • DICOMAC (Command & • population data and requests Control Direction) • procedures • Population • Fire Brigades, Forest • sharing informationnews Corps, Military Forces, • requests/results/data related to Police (F5) the assessment of the damage • Relations with Population and safeness of buildings (F10) • geolocation of the buildings to be • Municipalities assessed • Administrative bodies • information handover • Health (F2) • professionals team management

Building Civil Protection 2.0 Abruzzo Emergency 2009 - Test COM 4 is one of the 7 operational centres - 23 rescue camps Head quarter in Pianola (LʼAquila) Entrusted to Civil Protection Bodies of Veneto Region Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged - Actors Tasks Google Tools gmail calendar gmaps • COM (Operational • exchange documentsinformations gtalk gdocs Centres) • Rescue Camps • informations to the public Instedd - Riff [instedd.org] • DICOMAC (Command & • population data and requests Control Direction) • collaborative workspace • procedures • Population • subscribe to data sources to monitor • Fire Brigades, Forest • sharing informationnews • interact securely with the team Corps, Military Forces, • requests/results/data related to • items with tags, comments, ratings, links, Police (F5) the assessment of the damage and safeness of buildings locations, ﬁles, alerts, and other social metadata • Relations with Population (F10) • geolocation of the buildings to be • autonomous agents perform data fusion, feature • Municipalities assessed extraction, classiﬁcation, tagging, geo-coding; • Administrative bodies • information handover integrated hypothesis formation, machine • Health (F2) • professionals team management learning

Building Civil Protection 2.0 Abruzzo Emergency - Test Instedd - Riff platform

Building Civil Protection 2.0 Abruzzo Emergency - Test Instedd - GEOCHAT platform Send Location ‣ Developed by Emidio Picariello & Elena Rapisardi (Italy) ‣ Ongoing joint test: Italian team and Instedd (Tanzania)

Building Civil Protection 2.0 Ushaidi Crowdsource - Test

Building Civil Protection 2.0 4 Lessons Learned Abruzzo Emergency - Rescue Camp Roio Piano

Building Civil Protection 2.0 SWOT: Web 2.0 and Risks Strength Weakness Opportunities Threads

Building Civil Protection 2.0 SWOT: Web 2.0 and Risks Strength Weakness Italian Civil Protection Opportunities systemic approach Networking Volunteers Commitment Web 2.0 Community Threads

Building Civil Protection 2.0 SWOT: Web 2.0 and Risks Strength Weakness Italian Civil Protection «Web Divide» Opportunities systemic approach Common Approach Networking Volunteers Commitment Low Budget Free web 2.0 platforms Web 2.0 Community Threads

Building Civil Protection 2.0 SWOT: Web 2.0 and Risks Strength Weakness Italian Civil Protection «Web Divide» Opportunities systemic approach Common Approach Networking Volunteers Commitment Low Budget Free web 2.0 platforms Web 2.0 Community Variety of Bodies Lack of common approaches Threads Participation and Collaboration Reliable Sources

Building Civil Protection 2.0 SWOT: Web 2.0 and Risks Strength Weakness Italian Civil Protection «Web Divide» Opportunities systemic approach Common Approach Networking Volunteers Commitment Low Budget Free web 2.0 platforms Web 2.0 Community Variety of Bodies Low Web and english litteracy Past Dependencies Lack of common approaches Threads Low Collaboration Participation and Collaboration Slow pace of change Reliable Sources Low Budget Lack of Continuance

Building Civil Protection 2.0 5 The Step Forward Abruzzo Emergency - Earthquake, LʼAquila - Underpins

Building Civil Protection 2.0 Building Civil Protection 2.0 How to be ready?

Building Civil Protection 2.0 PeopleUsersCitizensVolunteers..... The Challenge

Building Civil Protection 2.0 PeopleUsersCitizensVolunteers..... The Challenge «emotional» participation

Building Civil Protection 2.0 PeopleUsersCitizensVolunteers..... The Challenge «emotional» participation proactive collaboration

Building Civil Protection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp

Building Civil Protection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Collaboration

Building Civil Protection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Resilience Collaboration

Building Civil Protection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Subsidiarity Resilience Collaboration

Building Civil Protection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Subsidiarity Resilience Collaboration Volunteers

Building Civil Protection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Subsidiarity Resilience Collaboration Citizens Volunteers

Building Civil Protection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Subsidiarity Resilience Collaboration Civil Protection Citizens StructuresBodies Volunteers

Building Civil Protection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Subsidiarity Resilience Collaboration Civil Protection Citizens StructuresBodies Volunteers Business

Building Civil Protection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Subsidiarity Resilience Collaboration Civil Protection Citizens StructuresBodies Volunteers Business Media

Building Civil Protection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Subsidiarity Resilience Collaboration Civil Protection Citizens StructuresBodies Volunteers Business ExpertsScientists Media

Building Civil Protection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Web 2.0 is the tool Subsidiarity Resilience Collaboration Civil Protection Citizens StructuresBodies Volunteers Business ExpertsScientists Media

Building Civil Protection 2.0 The EU perspective Building a more resilient society The European Union perspective ‣ exploring the concept of resilience ‣ a comprehensive European disaster management strategy to enhance resilience. ‣ promote networking, learn about new technologies used in civil protection

Building Civil Protection 2.0 Involving the public and business Are Civil Protection Bodies ready to cope with participation? Civil Protection debate is now focused on resilience: involving the public and business community - to increase the responsibility for their own risk management. In the ﬁeld of Civil Protection Participation and Collaboration represent the challenge UsersCitizensVolunteers are empowered UsersCitizensVolunteersInstitutions have a world wide communication channel to jointly and continuously contribute to risk prevention, preparedness, management

Building Civil Protection 2.0 «People» are the opportunity Web 2.0 is an opportunity for risks prevention and management Abruzzo Emergency - Earthquake A Proposal civil protection web open network think-tank involving organisations, volunteers, operators, diverse institutional bodies, professionals, media representative training programmes including web and communications issues raising awareness on RSS feed - tagging - collaborative work spaces - geolocation tools - mobile applications... exchange and sharing of knowledge, information, best practices, ... local social networks focused on civil protection

Building Civil Protection 2.0 On-going projects Starting from the «small» Province of Padova ‣ evaluation test of 2 web platforms for information management (Instedd & Ushaidi) ‣ designing the information flow charts for floodings and fires Distretto Bassa Padovana CP ‣ Training Volunteers on Web 2.0 Platforms to manage Volunteers Coordination Group operational rooms at local level. Ferrara University ‣ Civil Protection Communications Course, targeting civil protection Dept. Human Sciences operators, volunteers, media representatives College Liberal Arts and Philosophy ‣ Focus on web 2.0 both as channel and a tool to manage information My Network ‣ setting up on NGO focused on information management research and web applications for emergency and operating room. ‣ Netwoking with othe voluteers associations and local bodies

Building Civil Protection 2.0 Niuna impresa, per minima che sia, può avere cominciamento o ﬁne senza queste tre cose, cioè senza potere, e senza sapere, e senza con amore volere. “Breve” dell'arte dei pittori di Siena XIV century

Building Civil Protection 2.0 Thanks! Elena Rapisardi e.rapisardi@gmail.com e.rapisardi@googlewave.com @erapisardi http://it.linkedin.com/in/elenarapisardi

Building Civil Protection 2.0 [updated]

by elena rapisardi on Jan 17, 2010

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Building Civil Protection 2.0 [updated] — Presentation Transcript