Building Civil Protection 2.0

Building Civil Protection 2.0 Protezione Civile Gruppo Comunale Pernumia 1 martedì 1 dicembre 2009

Building C P ivil rotection 2.0 LʼAquila - Earthquake 2009 martedì 1 dicembre 2009

Building C P ivil rotection 2.0 One Question Are we ready? martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Are we ready to cope with risks? Abruzzo Emergency - Earthquake, photo by Le avventure di Giufà ﬂickr.com  Anticipate negative trends or events  Administrative measures, legal framework  Organisation, structures, methods, procedures  Coordinated and prompt response martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Are we ready for web 2.0? Photo by batega ﬂickr.com  to share  to collaborate  to communicate  to cooperate  to support  to include - e.g. diversity martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Framework 1 The Italian Civil Protection System Abruzzo Emergency - Earthquake, photo by Leonardo Hueber martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Civil Protection is the term widely used in Europe to describe the organized action aimed at coping with collective threats caused by natural or human induced disasters. martedì 1 dicembre 2009

Building C P ivil rotection 2.0 What is Civil Protection? Civil Protection is the term widely used in Europe to describe the organized action aimed at coping with collective threats caused by natural or human induced disasters. martedì 1 dicembre 2009

Building C P ivil rotection 2.0 What is Civil Protection? The Italian Law deﬁnes civil protection as complex system of governance for the safeguard of human lives, health, economic assets, cultural and architectural heritage, human settlements and environment from any kind of disaster either natural or man made. martedì 1 dicembre 2009

Building C P ivil rotection 2.0 The Civil Protection System The Italian Legal Framework Law no. 225 of 24 February 1992 The Civil Protection Authorities - Central Government, Regions, Provinces, Municipalities, Municipal Districts and Mountain Communities contribute to civil protection activities using their procedures and regulations collaborate with central government, public agencies, institutes, scientiﬁc research groups and organizations. martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Civil Protection Activities Abruzzo Emergency - Rescue intervention, photo by DPC INGV Institute - Seismic monitoring Abruzzo Emergency Brieﬁng at COM 4 - Operational Centre Forecasting/Prevention/Mitigation Emergency preparedness/Emergency planning Response/Emergency Management Recovery martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Structures Coordination Interior National Fire-ﬁghters Corp - Police - Prefectures Foreign Affairs Environment ANPA Health 118 Economy and Finance Revenue Guard Corp Defence Army, Navy, Air Force, Carabinieri Productive Activities G.R.T.N. Transportation and Infrastructures Costal Guard – ANAS Società Autostrade Cultural Heritage and Activities Ferrovie dello Stato Group I.N.G.V. - C.N.R. Education, University and Research National Research Institutes Precidency of the Civil Protection Communications Council of Ministers Department Agricultural Policy and Forestry State Forest Corps Regions Civil Protection regional bodies Provinces Civil Protection provincial bodies Mayor Municipalities Municipalities Volunteers Groups Volunteers Associations martedì 1 dicembre 2009

Building C P ivil rotection 2.0 The Italian Civil Protection System Vertical and Horizontal Coordination Vertical institutions and bodies at different territorial levels (State and Local) Horizontal the actions of the different bodies of a single system and level (i.e. State or Region) to achieve a common goal. martedì 1 dicembre 2009

Building C P ivil rotection 2.0 The Italian Civil Protection System Horizontal Coordination It implies to be able to work in a cooperative way, avoiding any jealousy or partisan behaviour, whether it is a Ministry or an agency. The aim is that each one do its best in order to accomplish what, where and when, is needed. martedì 1 dicembre 2009

Building C P ivil rotection 2.0 The Italian Civil Protection System Horizontal Coordination Italian National Department of Civil Protection - Advertising Campaign • 2.500organisations [associations and by the Law 225/1992, paragraph 11 municipality groups] FOREST FORCE - 1.000.000 volunteers - time of response: 60.000 in 60 min FIRE BRIGADE - time of response: 300.000 in few h VOLUNTEERS ORGANISATIONS ARMED FORCES NATIONAL ALPINE RESCUE CORPS Operational Bodies at National level POLICE FORCE NATIONAL HEALTH SERVICE NATIONAL SCIENTIFIC THE ITALIAN RED CROSS RESEARCH GROUPS martedì 1 dicembre 2009

Building C P ivil rotection 2.0 The Role of the Volunteers “They have a love for what they are doing, which can only be captured through values and attitudes” [Knowles;1975] Abruzzo Emergency - Volunteers and Population in Roio Piano Rescue Camp By the Law 225 par. 11, the Volunteer Organisations are one of the key back bone of the system, as the other national agencies and bodies Volunteers Organisations autonomously organise informal and non-formal training initiatives and participate to formal training programmes Commitment and Experience are key to develop the ability to manage emergency events martedì 1 dicembre 2009

Building C P ivil rotection 2.0 The Civil Protection System Vertical Coordination Abruzzo Emergency - Earthquake, photo by Elena Rapisardi Vertical coordination is based on “subsidiarity”, supported by the European Union. Subsidiarity is the idea that the central authority should have a subsidiary function, performing only those tasks which cannot be performed effectively at local level. martedì 1 dicembre 2009

Building C P ivil rotection 2.0 The Local Authorities Ambrogio Lorenzetti (Siena, 1290 – Siena, 1348) 20 Regions 104 Provinces 8.104 Municipalities Municipalities, Provinces and Regions, thanks to their ﬁnancial autonomy are able to ﬁnance the “primary” service of civil protection; have the duty to manage administrative functions in civil protection. martedì 1 dicembre 2009

Building C P ivil rotection 2.0 The Role of the Mayor The Mayor Local operative organizations Technical ofﬁces Informing the public Local volunteers groups Training Welfare services Preparedness Municipal police Emergency planning Municipal workers Mitigation Local enterprises Forecasting City services Knowledge Health services Administrative and ﬁnancial services martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Communications and Risk Management 2 The Italian Experience Abruzzo Emergency - Earthquake, LʼAquila - Prefecture Palace martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Communications & Risk Communications ss Ma e dn na are ge Risk me ep Pr nt Relief Communications: the main tool to support the whole emergency process ‣ preparedness ‣ management ‣ relief Communications: crucial to allow the public to make decisions on how to deal and cope with risk martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Map Content external communications (public) everyday emergency internal communications martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Map Content external communications (public) news information infotainment edutainment everyday emergency internal communications martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Map Content external communications (public) news information information infotainment news edutainment self-protection rescue info everyday emergency internal communications martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Map Content external communications (public) news information information infotainment news edutainment self-protection rescue info everyday emergency information knowledge competencies skills internal communications martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Map Content external communications (public) news information information infotainment news edutainment self-protection rescue info everyday emergency information information knowledge procedures competencies documents skills internal communications martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Who generates content in the web 2.0 era? Institutions Operators Volunteers Research Centres external communications everyday emergency internal communications Media Citizens martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Abruzzo Earthquake 4/6/2009 03.36 am Abruzzo, Italy martedì 1 dicembre 2009

Building C P ivil rotection 2.0 < terremoto abruzzo > http://www.slideshare.net/Davide/ social-media-e-terremoto-in-abruzzo martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Abruzzo Earthquake The ﬁrst Italian emergency event in the web 2.0 era Soon after the earthquake .... ‣ 130 facebook groups ‣ thousands of messages, status, ... ‣ twitter messages what for? ‣ to communicate fears, hopelessness, ‣ to inform on the victims and the rescue interventions ‣ to look for some friends, relatives, ... ‣ to share information on the overall situation ‣ to organise donations (money and goods) martedì 1 dicembre 2009

Building C P ivil rotection 2.0 PeopleUsersCitizensVolunteers..... The Challenge martedì 1 dicembre 2009

Building C P ivil rotection 2.0 PeopleUsersCitizensVolunteers..... The Challenge «emotional» participation martedì 1 dicembre 2009

Building C P ivil rotection 2.0 PeopleUsersCitizensVolunteers..... The Challenge «emotional» participation proactive collaboration martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Civil Protection & Web 2.0 3 Projects and Experiment Abruzzo Emergency - Earthquake, Roio Piano martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Map: Projects and experimentations external communications (public) Campo "ROIO PIANO" www.ispro.it everyday emergency http://distrettobassapadovana.ning.com/ http://oss.formez.it/moodle/course/view.php?id=70 internal communications martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Project: Civil Protection for Mayors Training & Study Centre Italian Institute providing support and training to Public Administrations Mayors online community Library e-learning glossary Information Forums Channel News Chats Knowledge .... 2002 2005 Project - Civil Protection Web Site Project - Civil Protection for Mayors martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Civil Protection for Mayors Training & Study Center Italian Institute providing support and training to Public Administrations www.formez.it www.protezionecivile.formez.it  e-learning modules Civil Civil Institute website Protection Information Protection For  news Channel Mayors  general and law library  regional pages  forum  glossaries  best practices  chats with experts martedì 1 dicembre 2009

Building C P ivil rotection 2.0 ispro.it - 2007/2008 Research and Studies Institute for Civil Protection and Civil Defence Mission set up a web open and collaborative network to support services collaboration the civil protection community at all levels Lever the Systemic Approach of the the Italian Civil Protection information knowledge committed and active volunteers community martedì 1 dicembre 2009

Building C P ivil rotection 2.0 ispro.it 2007 martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Abruzzo Emergency 2009 - Test Web 2.0 to manage information during the emergency Framework emergency has been managed by civil protection operators - mostly volunteers - working in the ﬁeld (rescue camps, operational centers,...) usually on weekly shifts. Internet, phone, mobile connections were active soon after the earthquake, mostly everywhere. Problem Information handover - Local server failures - Fax, radio, phone did not ensure the need of information sharing Solution Free web based tools in order to ‣ store and categorise all the crucial information ‣ allow the creation of a network between all the operators - in the emergency territory and at home - so to exchange information and knowledge at distance martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Abruzzo Emergency 2009 - Test COM 4 is one of the 7 operational centres - 23 rescue camps Head quarter in Pianola (LʼAquila) Entrusted to Civil Protection Bodies of Veneto Region Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged - martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Abruzzo Emergency 2009 - Test COM 4 is one of the 7 operational centres - 23 rescue camps Head quarter in Pianola (LʼAquila) Entrusted to Civil Protection Bodies of Veneto Region Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged - Actors • COM (Operational Centres) • Rescue Camps • DICOMAC (Command & Control Direction) • Population • Fire Brigades, Forest Corps, Military Forces, Police (F5) • Relations with Population (F10) • Municipalities • Administrative bodies • Health (F2) martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Abruzzo Emergency 2009 - Test COM 4 is one of the 7 operational centres - 23 rescue camps Head quarter in Pianola (LʼAquila) Entrusted to Civil Protection Bodies of Veneto Region Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged - Actors Tasks • COM (Operational • exchange documentsinformations Centres) • Rescue Camps • informations to the public • DICOMAC (Command & • population data and requests Control Direction) • procedures • Population • Fire Brigades, Forest • sharing informationnews Corps, Military Forces, • requests/results/data related to Police (F5) the assessment of the damage • Relations with Population and safeness of buildings (F10) • geolocation of the buildings to be • Municipalities assessed • Administrative bodies • information handover • Health (F2) • professionals team management martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Abruzzo Emergency 2009 - Test COM 4 is one of the 7 operational centres - 23 rescue camps Head quarter in Pianola (LʼAquila) Entrusted to Civil Protection Bodies of Veneto Region Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged - Actors Tasks Google Tools gmail calendar gmaps • COM (Operational • exchange documentsinformations gtalk gdocs Centres) • Rescue Camps • informations to the public • DICOMAC (Command & • population data and requests Control Direction) • procedures • Population • Fire Brigades, Forest • sharing informationnews Corps, Military Forces, • requests/results/data related to Police (F5) the assessment of the damage • Relations with Population and safeness of buildings (F10) • geolocation of the buildings to be • Municipalities assessed • Administrative bodies • information handover • Health (F2) • professionals team management martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Abruzzo Emergency 2009 - Test COM 4 is one of the 7 operational centres - 23 rescue camps Head quarter in Pianola (LʼAquila) Entrusted to Civil Protection Bodies of Veneto Region Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged - Actors Tasks Google Tools gmail calendar gmaps • COM (Operational • exchange documentsinformations gtalk gdocs Centres) • Rescue Camps • informations to the public Instedd - Riff [instedd.org] • DICOMAC (Command & • population data and requests Control Direction) • collaborative workspace • procedures • Population • subscribe to data sources to monitor • Fire Brigades, Forest • sharing informationnews • interact securely with the team Corps, Military Forces, • requests/results/data related to • items with tags, comments, ratings, links, Police (F5) the assessment of the damage and safeness of buildings locations, ﬁles, alerts, and other social metadata • Relations with Population (F10) • geolocation of the buildings to be • autonomous agents perform data fusion, feature • Municipalities assessed extraction, classiﬁcation, tagging, geo-coding; • Administrative bodies • information handover integrated hypothesis formation, machine • Health (F2) • professionals team management learning martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Abruzzo Emergency - Test Instedd - Riff platform martedì 1 dicembre 2009

Building C P ivil rotection 2.0 4 Lessons Learned Abruzzo Emergency - Rescue Camp Roio Piano martedì 1 dicembre 2009

Building C P ivil rotection 2.0 SWOT: Web 2.0 and Risks Strength Weakness Opportunities Threads martedì 1 dicembre 2009

Building C P ivil rotection 2.0 SWOT: Web 2.0 and Risks Strength Weakness Italian Civil Protection Opportunities systemic approach Networking Volunteers Commitment Web 2.0 Community Threads martedì 1 dicembre 2009

Building C P ivil rotection 2.0 SWOT: Web 2.0 and Risks Strength Weakness Italian Civil Protection «Web Divide» Opportunities systemic approach Common Approach Networking Volunteers Commitment Low Budget Free web 2.0 platforms Web 2.0 Community Threads martedì 1 dicembre 2009

Building C P ivil rotection 2.0 SWOT: Web 2.0 and Risks Strength Weakness Italian Civil Protection «Web Divide» Opportunities systemic approach Common Approach Networking Volunteers Commitment Low Budget Free web 2.0 platforms Web 2.0 Community Variety of Bodies Lack of common approaches Threads Participation and Collaboration Reliable Sources martedì 1 dicembre 2009

Building C P ivil rotection 2.0 SWOT: Web 2.0 and Risks Strength Weakness Italian Civil Protection «Web Divide» Opportunities systemic approach Common Approach Networking Volunteers Commitment Low Budget Free web 2.0 platforms Web 2.0 Community Variety of Bodies Low Web litteracy Past Dependencies Lack of common approaches Threads Low Collaboration Participation and Collaboration Slow pace of change Reliable Sources Low Budget Lack of Continuance martedì 1 dicembre 2009

Building C P ivil rotection 2.0 5 The Step Forward Abruzzo Emergency - Earthquake, LʼAquila - Underpins martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Building Civil Protection 2.0 How to be ready? martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Collaboration martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Resilience Collaboration martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Subsidiarity Resilience Collaboration martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Subsidiarity Resilience Collaboration Volunteers martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Subsidiarity Resilience Collaboration Citizens Volunteers martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Subsidiarity Resilience Collaboration Civil Protection Citizens StructuresBodies Volunteers martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Subsidiarity Resilience Collaboration Civil Protection Citizens StructuresBodies Volunteers Business martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Web 2.0 is the tool Subsidiarity Resilience Collaboration Civil Protection Citizens StructuresBodies Volunteers Business martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Web 2.0 is the tool Subsidiarity Resilience Collaboration Civil Protection Citizens StructuresBodies Volunteers Business Media martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Building a more Resilient Society PeopleUsersCitizensOperators ...in face of disasters People are the Key - We are the Key Abruzzo Emergency - Roio Piano Rescue Camp Web 2.0 is the tool Subsidiarity Resilience Collaboration Civil Protection Citizens StructuresBodies Volunteers Business ExpertsScientists Media martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Involving the public and business Are Civil Protection Bodies ready to cope with participation? Civil Protection debate is now focused on resilience: involving the public and business community - to increase the responsibility for their own risk management. In the ﬁeld of Civil Protection Participation and Collaboration represent the challenge UsersCitizensVolunteers are empowered UsersCitizensVolunteersInstitutions have a world wide communication channel to jointly contribute to risk prevention, preparedness, management martedì 1 dicembre 2009

Building C P ivil rotection 2.0 The EU perspective Building a more resilient society The European Union perspective ‣ exploring the concept of resilience ‣ a comprehensive European disaster management strategy to enhance resilience. ‣ promote networking, learn about new technologies used in civil protection martedì 1 dicembre 2009

Building C P ivil rotection 2.0 «People» are the opportunity Web 2.0 is an opportunity for risks prevention and management Abruzzo Emergency - Earthquake A Proposal civil protection web open network think-tank involving organisations, volunteers, operators, different institutional bodies, media representative training programmes including web and communications issues raising awareness on RSS feed - tagging - collaborative work spaces - geolocation tools - mobile applications... exchange and sharing of knowledge, information, best practices, ... local social networks focused on civil protection martedì 1 dicembre 2009

Building C P ivil rotection 2.0 On-going projects Starting from the «small» Province of Padova Presentations on the Web 2.0 tools for Civil Protection aiming at raising awareness and evaluate «how to» manage civil protection activities in a web 2.0 perspective Distretto Bassa Padovana Training Volunteers on Web 2.0 Platforms - focusing on Civil Protection Volunteers Instedd Riff platform. The aim is to train people on «how Coordination Group to» use web 2.0 platforms to manage operational rooms at local level. Ferrara University Civil Protection Communications Course, targeting civil Dept. Human Sciences protection operators, volunteers, media representatives College Liberal Arts and Philosophy One of the issue will be the web 2.0 both as channel of communication and a tool to manage information martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Niuna impresa, per minima che sia, può avere cominciamento o ﬁne senza queste tre cose, cioè senza potere, e senza sapere, e senza con amore volere. “Breve” dell'arte dei pittori di Siena XIV century martedì 1 dicembre 2009

Building C P ivil rotection 2.0 Thanks! Elena Rapisardi e.rapisardi@gmail.com e.rapisardi@googlewave.com http://it.linkedin.com/in/elenarapisardi martedì 1 dicembre 2009

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Building Civil Protection 2.0

by elena rapisardi

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