Building Civil Protection 2.0

Building Civil Protection 2.0

Protezione Civile Gruppo
Comunale Pernumia

1

martedì 1 dicembre 2009

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LʼAquila - Earthquake 2009

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One Question

Are we ready?


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Are we ready to cope with risks?

Abruzzo Emergency - Earthquake, photo by Le avventure di Giufà ﬂickr.com

 Anticipate negative trends or events

 Administrative measures, legal framework

 Organisation, structures, methods, procedures

 Coordinated and prompt response


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Are we ready for web 2.0?

Photo by batega ﬂickr.com

 to share
 to collaborate
 to communicate
 to cooperate
 to support
 to include - e.g. diversity


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Framework
1 The Italian Civil Protection System

Abruzzo Emergency - Earthquake, photo by Leonardo Hueber


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Civil Protection is the term widely used in Europe to describe the organized action
aimed at coping with collective threats caused by natural or human induced
disasters.


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What is Civil Protection?

Civil Protection is the term widely used in Europe to describe the organized action
aimed at coping with collective threats caused by natural or human induced
disasters.


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What is Civil Protection?

The Italian Law deﬁnes civil protection as complex system of governance for the
safeguard of human lives, health, economic assets, cultural and architectural
heritage, human settlements and environment from any kind of disaster either
natural or man made.


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The Civil Protection System

The Italian Legal Framework
Law no. 225 of 24 February 1992

The Civil Protection Authorities - Central Government, Regions, Provinces, Municipalities,
Municipal Districts and Mountain Communities

contribute to civil protection activities using their procedures and regulations

collaborate with central government, public agencies, institutes, scientiﬁc research
groups and organizations.


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Civil Protection Activities

Abruzzo Emergency - Rescue intervention, photo by DPC INGV Institute - Seismic monitoring Abruzzo Emergency Brieﬁng at COM 4 - Operational Centre

Forecasting/Prevention/Mitigation
Emergency preparedness/Emergency planning
Response/Emergency Management
Recovery


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Structures Coordination
Interior National Fire-ﬁghters Corp - Police -
Prefectures
Foreign Affairs

Environment ANPA

Health 118

Economy and Finance Revenue Guard Corp

Defence Army, Navy, Air Force, Carabinieri

Productive Activities G.R.T.N.

Transportation and Infrastructures Costal Guard – ANAS
Società Autostrade
Cultural Heritage and Activities Ferrovie dello Stato Group

I.N.G.V. - C.N.R.
Education, University and Research
National Research Institutes
Precidency of the Civil Protection Communications
Council of Ministers Department
Agricultural Policy and Forestry State Forest Corps

Regions Civil Protection regional bodies

Provinces Civil Protection provincial bodies

Mayor
Municipalities
Municipalities Volunteers Groups
Volunteers Associations


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The Italian Civil Protection System

Vertical and Horizontal Coordination

Vertical institutions and bodies at different territorial levels (State and Local)

Horizontal the actions of the different bodies of a single system and level (i.e. State or
Region) to achieve a common goal.


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Horizontal Coordination

It implies to be able to work in a cooperative way, avoiding any jealousy or partisan
behaviour, whether it is a Ministry or an agency.

The aim is that each one do its best in order to accomplish what, where and when, is
needed.


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Horizontal Coordination

Italian National Department of Civil Protection - Advertising Campaign

• 2.500organisations [associations and
by the Law 225/1992, paragraph 11 municipality groups]
FOREST FORCE - 1.000.000 volunteers
- time of response: 60.000 in 60 min
FIRE BRIGADE - time of response: 300.000 in few h

VOLUNTEERS ORGANISATIONS

ARMED FORCES
NATIONAL ALPINE
RESCUE CORPS

Operational Bodies at
National level
POLICE FORCE NATIONAL HEALTH SERVICE

NATIONAL SCIENTIFIC
THE ITALIAN RED CROSS RESEARCH GROUPS


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The Role of the Volunteers

“They have a love for what they are doing,
which can only be captured through
values and attitudes”

[Knowles;1975]
Abruzzo Emergency - Volunteers and Population in Roio Piano Rescue Camp

By the Law 225 par. 11, the Volunteer Organisations are one of the key back bone of
the system, as the other national agencies and bodies

Volunteers Organisations autonomously organise informal and non-formal training
initiatives and participate to formal training programmes

Commitment and Experience are key to develop the ability to manage emergency
events


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The Civil Protection System

Vertical Coordination

Abruzzo Emergency - Earthquake, photo by Elena Rapisardi

Vertical coordination is based on “subsidiarity”, supported by the European Union.

Subsidiarity is the idea that the central authority should have a subsidiary function,
performing only those tasks which cannot be performed effectively at local level.


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The Local Authorities

Ambrogio Lorenzetti (Siena, 1290 – Siena, 1348)

20 Regions 104 Provinces 8.104 Municipalities

Municipalities, Provinces and Regions, thanks to their ﬁnancial autonomy
are able to ﬁnance the “primary” service of civil protection;
have the duty to manage administrative functions in civil protection.


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The Role of the Mayor

The Mayor Local operative organizations

Technical ofﬁces
Informing the public
Local volunteers groups
Training
Welfare services
Preparedness
Municipal police
Emergency planning
Municipal workers
Mitigation Local enterprises
Forecasting City services

Knowledge Health services

Administrative and ﬁnancial services


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Communications and Risk Management
2 The Italian Experience

Abruzzo Emergency - Earthquake, LʼAquila - Prefecture Palace


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Communications & Risk

Communications

ss

Ma
e
dn

na
are

ge
Risk

me
ep
Pr

nt
Relief

Communications: the main tool to support the whole emergency
process
‣ preparedness
‣ management
‣ relief

Communications: crucial to allow the public to make decisions on
how to deal and cope with risk


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Map Content

external communications (public)

everyday emergency

internal communications


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Map Content


news information

infotainment
edutainment

everyday emergency



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Map Content


news information information
infotainment news
edutainment self-protection
rescue info

everyday emergency



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Map Content


infotainment news
rescue info

everyday emergency
information
knowledge
competencies
skills



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Map Content


infotainment news
rescue info

everyday emergency
information information
knowledge procedures
competencies documents
skills



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Who generates content in the web 2.0 era?

Institutions
Operators Volunteers
Research
Centres external
communications

everyday emergency

internal
communications
Media Citizens


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Abruzzo Earthquake

4/6/2009

03.36 am
Abruzzo, Italy


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< terremoto abruzzo >

http://www.slideshare.net/Davide/
social-media-e-terremoto-in-abruzzo


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Abruzzo Earthquake

The ﬁrst Italian emergency event in the
web 2.0 era

Soon after the earthquake ....
‣ 130 facebook groups
‣ thousands of messages, status, ...
‣ twitter messages

what for?
‣ to communicate fears, hopelessness,
‣ to inform on the victims and the rescue interventions
‣ to look for some friends, relatives, ...
‣ to share information on the overall situation
‣ to organise donations (money and goods)


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PeopleUsersCitizensVolunteers.....

The Challenge


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The Challenge

«emotional» participation


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The Challenge

«emotional» participation proactive collaboration


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Civil Protection & Web 2.0
3 Projects and Experiment

Abruzzo Emergency - Earthquake, Roio Piano


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Map: Projects and experimentations


Campo "ROIO PIANO"
www.ispro.it

everyday emergency

http://distrettobassapadovana.ning.com/

http://oss.formez.it/moodle/course/view.php?id=70



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Project: Civil Protection for Mayors

Training & Study Centre
Italian Institute providing support and training to Public Administrations

Mayors
online
community
Library
e-learning glossary

Information
Forums
Channel News
Chats
Knowledge
....

2002 2005
Project - Civil Protection Web Site Project - Civil Protection for Mayors


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Civil Protection for Mayors

Training & Study Center
Italian Institute providing support and training to Public Administrations

www.formez.it www.protezionecivile.formez.it

 e-learning modules
Civil Civil
Institute
website
Protection
Information
Protection
For
 news
Channel Mayors
 general and law library
 regional pages
 forum
 glossaries
 best practices
 chats with experts


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ispro.it - 2007/2008

Research and Studies Institute for Civil
Protection and Civil Defence

Mission set up a web open and
collaborative network to support
services collaboration
the civil protection community at
all levels

Lever the Systemic Approach of the
the Italian Civil Protection information knowledge
committed and active
volunteers community


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ispro.it 2007


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Abruzzo Emergency 2009 - Test

Web 2.0 to manage information during
the emergency

Framework emergency has been managed by civil protection operators - mostly
volunteers - working in the ﬁeld (rescue camps, operational centers,...)
usually on weekly shifts. Internet, phone, mobile connections were active
soon after the earthquake, mostly everywhere.

Problem Information handover - Local server failures - Fax, radio, phone did not
ensure the need of information sharing

Solution Free web based tools in order to
‣ store and categorise all the crucial information
‣ allow the creation of a network between all the operators - in the
emergency territory and at home - so to exchange information and
knowledge at distance

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COM 4 is one of the 7 operational centres - 23 rescue camps
Head quarter in Pianola (LʼAquila)
Entrusted to Civil Protection Bodies of Veneto Region

Test supported by Province of Padova carried out in Function 1 - assessment of the buildings damaged -


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Actors
• COM (Operational
Centres)
• Rescue Camps
• DICOMAC (Command &
Control Direction)
• Population
• Fire Brigades, Forest
Corps, Military Forces,
Police (F5)
• Relations with Population
(F10)
• Municipalities
• Administrative bodies
• Health (F2)

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Actors Tasks
• COM (Operational • exchange documentsinformations
Centres)
• Rescue Camps • informations to the public
• DICOMAC (Command & • population data and requests
Control Direction)
• procedures
• Population
• Fire Brigades, Forest • sharing informationnews
Corps, Military Forces, • requests/results/data related to
Police (F5) the assessment of the damage
• Relations with Population and safeness of buildings
(F10) • geolocation of the buildings to be
• Municipalities assessed
• Administrative bodies • information handover
• Health (F2) • professionals team management

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Actors Tasks Google Tools gmail calendar gmaps
• COM (Operational • exchange documentsinformations gtalk gdocs
Centres)
Control Direction)
• procedures
• Population
Corps, Military Forces, • requests/results/data related to
• Relations with Population and safeness of buildings
(F10) • geolocation of the buildings to be
• Municipalities assessed
• Administrative bodies • information handover
• Health (F2) • professionals team management

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Actors Tasks Google Tools gmail calendar gmaps
• COM (Operational • exchange documentsinformations gtalk gdocs
Centres)
Instedd - Riff [instedd.org]
Control Direction) • collaborative workspace
• procedures
• Population • subscribe to data sources to monitor
• interact securely with the team
Corps, Military Forces, • requests/results/data related to • items with tags, comments, ratings, links,
and safeness of buildings locations, ﬁles, alerts, and other social metadata
• Relations with Population
(F10) • geolocation of the buildings to be • autonomous agents perform data fusion, feature
• Municipalities assessed extraction, classiﬁcation, tagging, geo-coding;
• Administrative bodies • information handover integrated hypothesis formation, machine
• Health (F2) • professionals team management learning

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Abruzzo Emergency - Test
Instedd - Riff platform


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4 Lessons Learned

Abruzzo Emergency - Rescue Camp Roio Piano


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SWOT: Web 2.0 and Risks

Strength Weakness
Opportunities
Threads


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Strength Weakness

Italian Civil Protection
Opportunities

systemic approach
Networking

Volunteers Commitment

Web 2.0 Community
Threads


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Strength Weakness

«Web Divide»
Opportunities

systemic approach
Common Approach
Networking

Volunteers Commitment Low Budget
Free web 2.0 platforms
Web 2.0 Community
Threads


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Strength Weakness

«Web Divide»
Opportunities

systemic approach
Common Approach
Networking

Web 2.0 Community

Variety of Bodies
Lack of common approaches
Threads

Participation and Collaboration

Reliable Sources


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Strength Weakness

«Web Divide»
Opportunities

systemic approach
Common Approach
Networking

Web 2.0 Community

Variety of Bodies Low Web litteracy
Past Dependencies
Lack of common approaches
Threads

Low Collaboration
Participation and Collaboration Slow pace of change

Reliable Sources Low Budget Lack of Continuance


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5 The Step Forward

Abruzzo Emergency - Earthquake, LʼAquila - Underpins


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Building Civil Protection 2.0

How to be ready?


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Building a more Resilient Society

PeopleUsersCitizensOperators ...in face of disasters
People are the Key - We are the Key

Abruzzo Emergency - Roio Piano Rescue Camp


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Collaboration


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Resilience Collaboration


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Subsidiarity Resilience Collaboration


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Volunteers


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Citizens
Volunteers


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Civil Protection Citizens
StructuresBodies Volunteers


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Business


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Web 2.0 is the tool

Business


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Web 2.0 is the tool

Business
Media


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Web 2.0 is the tool

Business
ExpertsScientists Media


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Involving the public and business

Are Civil Protection Bodies ready to
cope with participation?

Civil Protection debate is now focused on resilience: involving the public and business
community - to increase the responsibility for their own risk management.

In the ﬁeld of Civil Protection Participation and Collaboration represent the challenge

UsersCitizensVolunteers are empowered

UsersCitizensVolunteersInstitutions have a world wide communication channel to
jointly contribute to risk prevention, preparedness, management


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The EU perspective

Building a more resilient society

The European Union perspective
‣ exploring the concept of resilience
‣ a comprehensive European disaster management strategy to enhance resilience.
‣ promote networking, learn about new technologies used in civil protection


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«People» are the opportunity

Web 2.0 is an opportunity for risks
prevention and management

Abruzzo Emergency - Earthquake

A Proposal

civil protection web open network think-tank involving organisations, volunteers,
operators, different institutional bodies, media representative
training programmes including web and communications issues
raising awareness on RSS feed - tagging - collaborative work spaces - geolocation
tools - mobile applications...
exchange and sharing of knowledge, information, best practices, ...
local social networks focused on civil protection


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On-going projects

Starting from the «small»

Province of Padova Presentations on the Web 2.0 tools for Civil Protection
aiming at raising awareness and evaluate «how to» manage
civil protection activities in a web 2.0 perspective

Distretto Bassa Padovana Training Volunteers on Web 2.0 Platforms - focusing on
Civil Protection Volunteers Instedd Riff platform. The aim is to train people on «how
Coordination Group to» use web 2.0 platforms to manage operational rooms at
local level.

Ferrara University Civil Protection Communications Course, targeting civil
Dept. Human Sciences protection operators, volunteers, media representatives
College Liberal Arts and Philosophy One of the issue will be the web 2.0 both as channel of
communication and a tool to manage information


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Niuna impresa, per minima che sia, può avere cominciamento
o ﬁne senza queste tre cose, cioè senza potere, e senza
sapere, e senza con amore volere.

“Breve” dell'arte dei pittori di Siena
XIV century


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Thanks!

Elena Rapisardi

e.rapisardi@gmail.com

e.rapisardi@googlewave.com

http://it.linkedin.com/in/elenarapisardi


Building Civil Protection 2.0

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