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Wmvc pres 5.13.2014

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May 13, 2014 West Michigan Veterans Coalition quarterly meeting.

May 13, 2014 West Michigan Veterans Coalition quarterly meeting.

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  • eBenefits is a joint VA/DoD Web portal that provides self-service capabilities to Veterans, Service members, their families and caregivers. The URL is www.ebenefits.va.gov. The development of eBenefits was initiated in March of 2007 at the recommendation of the President’s Commission on Care for America’s Returning Wounded Warriors (also referred to as Dole/Shalala). With quarterly releases, eBenefits continues to evolve as a “one-stop shop” for Veterans, Service members and their families to access and manage their benefits and military information.
  • Transcript

    1. V e t e r a n C o m m u n i t y A c t i o n T e a m West Michigan Veterans Coalition Meeting May 13, 2014
    2. Agenda 1. Pledge of Allegiance 2. Announcements 3. Speed Networking 4. Presentations:  Education: Military Education Benefits Presenting: Janice Holten, Amy Gould, Amy Kline, Eli Fox, Jonathan Highman  Employment: Brandi McBride, Co-Chair Employment Subcommittee  Healthcare: E- Benefits Site Brief Presenting: Brent Haddow, MA , VetSuccess On Campus Counselor, WMU  Quality of Life: Helping veterans find their way home. Presenting: Tiyanna S. Whitt, LMSW, ACSW, HCHV Northern-Tier Supervisor
    3. Announcements • Kent County Veteran Treatment Court Update • AmeriCorps Volunteers for West Michigan • West Michigan Veteran Coalition – next steps • Kent County Dedicated Veterans Services Millage Proposal.
    4. Kent County – Dedicated Veteran Services Millage FACTS: • 34,640 Veterans in Kent County*, number reflects veterans that have used VA benefits within the County. • Michigan is 11th largest in veteran population in the country.* • Kent County is the fourth-largest veterans population of any county in Michigan. • Kent County is 50 out of 83 Counties.* *(VA GDX 2013) The GDX (Geographic Distribution of VA Expenditures) is an annual report that shows estimated VA expenditures for major programmatic areas by geographic area (state, county, and congressional district). The major programmatic areas are: Compensation and Pension; Readjustment (Education) and Vocational Rehabilitation; Insurance; Construction; and, Medical and Administrative. The GDX also shows the estimated veteran population for each state, county, and congressional district.
    5. Kent County - Dedicated Veteran Services Millage Request • Request .05 millage on the ballot for November 2014 to fund dedicated veteran support services in Kent County • The average property owner pays $5.00 per year based off $100,000 taxable value of a home. • The millage would generate approximately $1,000,000. • The funding generated by the millage would be utilized for the purpose of providing support and assistance to veterans of active United States military service and their dependents. • Services will be funded in the following categories: 1) Emergency Services; 2) Outreach 3) Claims Assistance 4) Transportation 5) Burial Services 6) Transitional Assistance.
    6. Kent County - Dedicated Veteran Services Millage Request • The Kent County Veterans’ Affairs Committee • United Veterans Council of Kent County May 8, 2014 Submitted proposal to Kent County Millage Subcommittee. • May 20, 2014 – Recommendation of the Finance Standing Committee. 8:30AM, 300 Monroe NW • May 27, 2014 – Recommendation of the Legislative Standing Committee. 8:30 AM, 300 Monroe NW • June 12, 2014 - Resolution of Board of Commissioners approving proposal to authorize a Veteran Millage ballot question for November 2014 election. 8:30AM, 300 Monroe NW
    7. Interested in supporting proposal • Dan Ophoff - dophoff@yahoo.com • Paul Potter - syndeco1@hotmail.com • Theresa Robinson - theresarobinson920@gmail.com • Mel Bauman - artelb@sbcglobal.net
    8. Easy Speed Networking Method
    9. Efficient Speed Networking Method O Based on the concept of speed dating O Each participant gets 2 minutes to present O Name O Title O Company O Services O How do you help veterans
    10. Efficient Speed Networking Method O Participants are paired together in two lines O One line presents their 2 minute commercial to the person sitting opposite them. O The other line then presents their commercial O Then everyone moves, except for one participant…The Fixed Position Participant, or FPP.
    11. First Rotation 1 2 3 4 5 6 7 8 9 10 Top Row Presents Commercial
    12. First Rotation 1 2 3 4 5 6 7 8 9 10 Bottom Row Presents Commercial
    13. Move to Second Rotation 1 2 3 4 5 6 7 8 9 10 Fixed Position
    14. Move to Second Rotation 1 2 3 4 5 6 7 8 9 10 Fixed Position
    15. Move to Second Rotation 1 2 3 4 56 7 8 9 10 Fixed Position
    16. Second Rotation 1 2 3 4 5 6 7 8 9 10 Top Row Presents CommercialFixed Position
    17. Second Rotation 1 2 3 4 5 6 7 8 9 10 Bottom Row Presents Commercial Fixed Position
    18. Start!!!!!
    19. EDUCATION Military Education Benefits WMVC Education Subcommittee
    20. Military Education Benefits An overview of education benefits available to military members and their families WMVC Education Subcommittee
    21. Disclaimer Since individual circumstances vary, it is important for any GI Bill recipient to contact his or her school VA Certifying Official about military education benefit eligibility.
    22. GI Bill Chapters • Chapter 33 (Post-9/11 GI Bill) • Chapter 30 (Montgomery GI Bill – Active Duty) • Chapter 1606 (Montgomery GI Bill – Selected Reserve) • Chapter 1607 (Reserve Educational Assistance Program or REAP) • Chapter 35 (Survivors’ and Dependents’ Educational Assistance Program or DEA) • Chapter 31 (Vocational Rehabilitation & Employment or Voc Rehab)
    23. • Typically the most beneficial GI Bill chapter (depending on circumstances). • Available to Honorably discharged service members with at least 90 days active duty after September 10, 2001. • Transferrable to dependents • Expires 15 years from last active duty discharge date. • Apply by completing VA 22-1990 through the VONAPP. • GI Bill Certificate of Eligibility (COE) is mailed to veteran and typically arrives a month or two after completing application. Submit COE to school VA Certifying Official. • Provides up to 36* months of benefits. Post-9/11 GI Bill (Ch. 33)
    24. Post-9/11 GI Bill Warning
    25. Post-9/11 GI Bill • Paid to school: Tuition & Fees • Paid to student: MHA & Book Stipend
    26. Montgomery GI Bill MGIB – Active Duty (Ch. 30) • Typically, all Honorably discharged veterans qualify if they have served 36 months of active duty and have elected to participate. • Apply by completing VA 22-1990 through the VONAPP. • Student veteran must confirm enrollment monthly through WAVE. • Payment is made directly to student (therefore payment arrangements with school and book expenses are student’s responsibility).
    27. Montgomery GI Bill MGIB - Selected Reserve (Ch. 1606) • Typically, available to anyone who is currently serving in any Reserve or National Guard component and signed a 6 year contract after June 30th, 1985 • Apply by completing VA 22-1990 through the VONAPP. • Student veteran must confirm enrollment monthly through WAVE. • Payment is made directly to student (therefore payment arrangements with school and book expenses are student’s responsibility).
    28. Reserve Education Assistance Program REAP – (Ch. 1607) • Typically available to currently serving Reserve or National Guard members who were activated for at least 90 days after September 10, 2001. • Apply by completing VA 22-1990 through the VONAPP. • Student veteran must confirm enrollment monthly through WAVE. • Payment is made directly to student (therefore payment arrangements with school and book expenses are student’s responsibility).
    29. Dependents of Disabled or Deceased Veterans Education Assistance (Ch. 35) • Must be a dependent of a veteran who died, or is permanently and totally disabled as a result of service related disability • Apply by completing VA 22-5490 through the VONAPP. • Payment is made directly to student (therefore payment arrangements with school and book expenses are student’s responsibility).
    30. Vocational Rehabilitation (Ch. 31) • Available to Honorably discharged veterans who received a service-connected disability rating of 20% as determined by the VA. • Student veteran must apply for the benefit and work directly with his or her assigned Voc Rehab counselor. • VA pays school directly: all tuition, fees, and books. VA assists the student with required education supplies.
    31. Military Tuition Assistance (TA) • Available to those who are currently serving in the Regular Army, Army Reserve, Army National Guard, Air Force, Marine Corps, or Navy • Student must apply for TA through their branch • Maximum funding of $4,500 per fiscal year • Davenport University’s Military TA webpage
    32. Military Spouse Career Advancement Account (MyCAA) • For spouses of active duty Servicemembers in pay grades E1-E5, W1-W2, and O1-O2 (Not Coast Guard) • Must have an approved MyCAA authorization form • MyCAA provides a maximum education benefit of $4,000 with an annual fiscal year cap of $2,000 , limited to associate degrees, certifications, and licensures. • Annual cap waivers are available for licensure and certificate programs if there is an upfront tuition cost that exceeds $2,000 (up to the maximum education benefit of $4,000).
    33. Children of Veterans Tuition Grant • This is for children of veterans between the ages of 16- 26 who have been Michigan residents for the past year. • Student would need Letter of Eligibility from the State Office of Scholarships and Grants • Can apply through www.michigan.gov/osg • Full time students can receive up to $2,800 per academic year • To be eligible, a student must be the natural or adopted child of MI veteran. Veteran must have been a legal resident of MI immediately before entering military service and did not later reside outside of MI for more than two years
    34. Concluding Information • Accessing the information • Please refer veterans who are interested in military education benefits to a VA representative. • There are many great benefits, but there are potential consequences if a servicemember pre-maturely selects something incorrectly. • Any interest in a detailed information session?
    35. FAQs about Education Benefits What is the Yellow Ribbon Program? This program allows colleges and universities in the United States to voluntarily enter into an agreement with VA to fund tuition expenses that exceed either the annual maximum cap for private institutions or the resident tuition and fees for a public institution. The institution can contribute up to 50% of those expenses and VA will match the same amount as the institution. Davenport University is a Yellow Ribbon member, and you can see what schools participate here: http://gibill.va.gov/gi_bill_info/ch33/yrp/2013/states/mi.htm Can I transfer benefits to my dependents? If you are a member of the Armed Forces on August 1, 2009 and eligible for the Post-9/11 GI Bill, the Department of Defense may offer you the opportunity to transfer benefits to your spouse or dependent children. How long do I have to use these benefits? You must begin using your benefits within 10 years of separation from the military. What if I am eligible for more than 1 benefit? In some cases a student may be eligible for more than 1 benefit. Students can receive a maximum of 48 months. The key is using the 36 months of original GI bill and picking up an additional 12 months of another benefit, if eligible. For questions about your benefit status, please note VA contact information below: - (888) 442-4551 Call Center - (800) 273-8255 Veteran’s Crisis Line
    36. Questions?
    37. EMPLOYMENT WMVC Employment Subcommittee
    38. PARTNERS • U.S. Dept. of VA • Goodwill Industries • TALENT 2025 • H2H • ESGR • WGVU • DoL • VetBiz Central • MRS • VOA • Michigan Works • MVAA • State of MI • Army One Source • GR Chamber • Hello West Michigan • Axios Staffing • Herman Miller • Meijer
    39. KEY INSIGHTS 1. Different employment needs for different veteran populations
    40. Veteran Employment Groups There are a lot of personal resources for this group but many individuals can’t or don’t want to work Felony background Multiple barriers Low-income Several online resources exist for this group but there are not many personal resources to connect with. This group either doesn’t know how their skills translate to the civilian world of employment or want to pursue a new line of work from what they did in the military and need retraining or recertification Transitioning Entrepreneur MRS Goodwill VA Peer Support Michigan Works Voc Rehab VOA There are not many resources for this group, but individuals are so highly skilled they can find jobs fairly easily Professional Highly Skilled B2B H2H Recruiters LinkedIn ESGR
    41. GOAL #1 Small networking events to connect employers to veterans
    42. ORGANIZERS: Hello West Michigan GR Chamber of Commerce Herman Miller ESGR • Panel of questions • Speed dating style for networking • Organized by career field • Monthly events 10 EMPLOYERS 10 VETERANS
    43. KEY INSIGHTS 2. Veterans need to know about available resources
    44. www.michiganveterans.com
    45. VETERAN EMPLOYMENT TAB
    46. KEY INSIGHTS 3. Employers need to understand the veteran population and available resources
    47. GOAL #2 Employment workshops • Webinars - WGVU • HR credit - SHRM • Veteran panels • HR panels • Job prep resources
    48. EMPLOYER TAB
    49. E-BENEFITS Brent Haddow, MA , VetSuccess On Campus Counselor, WMU
    50. U.S. Department of Veterans Affairs / Department of Defense eBenefits Training 101 May 13, 2013 Brent Haddow, MA , VetSuccess On Campus Counselor, WMU
    51. eBenefits Training 101 Overview Website Overview  History  Website Statistics  Purpose and Importance  Users  Navigation Overview Registration  Overview  Basic eBenefits Account  Premium eBenefits Account  DS Access Station  Registration Wizard Features  Top 20 Features  Mobile Access  More Information on Features Promotion  Promotion Goals  Promotional Materials and Strategies  Scenarios  Resources & Referrals U.S. Department of Veterans Affairs / Department of Defense 52
    52. eBenefits Training 101 Objectives After this training, you will be able to:  Direct users to www.ebenefits.va.gov.  Understand basic content and navigation of the site.  Explain general registration requirements for Basic and Premium Accounts.  Know how users can enroll in eBenefits using the online DS Logon Registration Wizard or in person.  Understand and promote top eBenefits features.  Reference contacts and key resources for questions, referrals and common troubleshooting. 53U.S. Department of Veterans Affairs / Department of Defense
    53. WEBSITE OVERVIEW eBenefits 101 54U.S. Department of Veterans Affairs / Department of Defense What’s Inside:  History  Website Statistics  Purpose and Importance  Users  Navigation Overview  Checkpoint Summary
    54. Website Overview: History  eBenefits (www.ebenefits.va.gov) is a joint VA/DoD Web portal that provides self-service capabilities to Veterans, Service members, their families and caregivers.  Development of eBenefits was initiated in March of 2007 at the recommendation of the President’s Commission on Care for America’s Returning Wounded Warriors (Dole/Shalala).  With quarterly releases, eBenefits continues to evolve as a “one-stop shop” for Veterans, Service members and their families. U.S. Department of Veterans Affairs / Department of Defense 55
    55. Website Overview : Website Statistics eBenefits Statistics- In the month of February 2013, there were over 2.4 Million registered eBenefits users. Used in over 180 countries. Number of claims status views: over 17.7 Million to date Home Loan COE: 217K to date OMPF (DD 214): 238K to date Letter Generator: 1.9 Million January 2013: over 4.02 Million site visits U.S. Department of Veterans Affairs / Department of Defense 56
    56. Website Overview : Purpose and Importance  Provides a secure, single, personalized online point of entry to access numerous VA and DoD applications and services.  Offers access to over 50 self-service tools (through online transactions, without needing to call or visit VA).  Facilitates improved customer service and access for Veterans to VA information and services.  Helps Veterans manage their claims.  Provides links to other sites that provide information about military and Veteran benefits and services. 57U.S. Department of Veterans Affairs / Department of Defense
    57. Website Overview : eBenefits Users  Veterans  Service members  Family members eligible for benefits (legal dependents over age 18) 58U.S. Department of Veterans Affairs / Department of Defense
    58. Website Overview : Website Navigation Overview U.S. Department of Veterans Affairs / Department of Defense 59 Login/Register Authenticate with a basic or premium account Claims Status View your Claims Status here Features View all Features that are available to eBenefits users
    59. Website Overview : Website Navigation Overview Overview of Main Navigation  Login / Register  Apply for Benefits  View Status  Access Documents  Browse Benefits Links  Career Center Overview by Audience  I am a Veteran  I am a Service member  I am a Family member Overview of Features  See upcoming modules U.S. Department of Veterans Affairs / Department of Defense 60
    60. Website Overview : Checkpoint Summary  eBenefits is a joint VA/DoD Web portal.  Visit eBenefits at www.ebenefits.va.gov.  eBenefits is available to Veterans, Service members and eligible family members.  eBenefits provides resources and self-service capabilities to research, access and manage VA and military benefits and personal information. 61U.S. Department of Veterans Affairs / Department of Defense
    61. REGISTRATION eBenefits 101 62U.S. Department of Veterans Affairs / Department of Defense What’s Inside:  Overview  Basic and Premium Accounts  Registration Wizard  Checkpoint Summary
    62. Registration: Overview 63U.S. Department of Veterans Affairs / Department of Defense Before a user can use eBenefits, they…  Must be listed in the Defense Enrollment Eligibility Reporting System (DEERS).  Obtain a DS Logon (Level 1 – Basic or Level 2 – Premium). DEERS is the system of record that determines who is officially eligible for military benefits and entitlements. A DS Logon is a secure identity (username and password) used by various VA and DoD websites, including eBenefits.
    63. Registration: Basic eBenefits Account eBenefits Basic Account (DS Logon Level 1):  Self-Register in eBenefits using online Registration Wizard or in person at an RO or TRICARE Service Center.  Only requires that user be registered in DEERS.  Provides limited access to eBenefits features.  Favorite links  Categories of benefits that are of interest  VA home loan certificate of eligibility  No access to personally-identifiable information (PII) from VA or DoD.  Lower form of access that is easier to obtain because in-person or remote identity verification is not required. U.S. Department of Veterans Affairs / Department of Defense 64
    64. Registration: Premium eBenefits Account eBenefits Premium Account (DS Logon Level 2):  Requires another level of identity verification (online, by phone, or in-person) for access to PII and given HIPAA requirements.  Provides unlimited access to eBenefits features.  Highest level of access, allows users to access PII through VA and DoD applications and services.  Claim status  VA payment history  TRICARE information  Military separation documents (for Veterans) Note: Creating a Premium Account by visiting an RO or TRICARE office without having a Basic Account will require users to receive an activation code from DoD within 6-12 days at their mailing address on record. 65U.S. Department of Veterans Affairs / Department of Defense
    65. Registration: Premium eBenefits Account In Person Proofing:  The Level 2 DS Logon is available to users at all VA Regional Offices and TRICARE Service Centers (TSCs) via in person proofing using the DS Access Station software.  One piece of photo identification issued by a state or the Federal government  Second piece of identification, such as a birth certificate or social security card Remote Proofing:  Veterans and Service members can obtain a Level 2 DS Logon online using the DS Logon Registration Wizard’s online identity authentication tool.  Military retirees can use their DFAS MyPay logon and password to self-authenticate and obtain their DS Logon online.  Veterans and Service members holding DoD Common Access Cards (CAC) may use these cards to obtain a DS Logon online.  Upgraded MyHealtheVet users with a DS Logon now have instant access to eBenefits (via single sign on).  Veterans in receipt of monetary benefits from VA via direct deposit can obtain a DS Logon account via telephone (NIST 800-63 compliant). U.S. Department of Veterans Affairs / Department of Defense 66
    66. Registration: Wizard The eBenefits DS Logon Account Registration Wizard is a DoD online self- service application that allows online registration and identity authentication. To obtain a DS Logon using the Wizard, users must:  Be registered in DEERS  Create a Basic Account first  Build a user ID  Create a secure identity through answering 5 questions  Answer three personal questions correctly to confirm identity for upgrade to Premium Account Status. A fourth question may be asked if you miss one. 67U.S. Department of Veterans Affairs / Department of Defense
    67. Registration: Overview 68U.S. Department of Veterans Affairs / Department of Defense
    68. Registration: Wizard Obtaining a DS Logon Level 1 Credential (eBenefits Basic Account): 69U.S. Department of Veterans Affairs / Department of Defense
    69. Registration: Wizard Obtaining a DS Logon Level 1 Credential (eBenefits Basic Account): 70U.S. Department of Veterans Affairs / Department of Defense
    70. Registration: Wizard Obtaining a DS Logon Level 1 Credential (eBenefits Basic Account): 71U.S. Department of Veterans Affairs / Department of Defense
    71. Registration: Wizard The Veteran will move on to the next phase and will be required to Create a password. Once a password is created and confirmed, click Continue. 72U.S. Department of Veterans Affairs / Department of Defense
    72. Registration: Wizard User will be select “Challenge Questions” from those provided. After completing five challenge questions, click Continue 73U.S. Department of Veterans Affairs / Department of Defense
    73. Registration: Wizard Select one image and create a short phrase. 74U.S. Department of Veterans Affairs / Department of Defense
    74. Registration: Wizard Veteran now has eBenefits Basic (Level I) account.  Note: Username should be written down as shown below. 75U.S. Department of Veterans Affairs / Department of Defense Note: May have a number for common last names
    75. Registration: Wizard The user will have four minutes to select the correct answers to the Remote Proofing Quiz. Once the user has answered the questions, click Submit Responses. If the user answers one question incorrectly, an extra question will be asked. 76U.S. Department of Veterans Affairs / Department of Defense
    76. Registration: Wizard Note: Users should log back into the www.ebenefits.va.gov portal instead of logging in from this page. 77U.S. Department of Veterans Affairs / Department of Defense
    77. Registration: Checkpoint Summary  Users must be in DEERS.  To use eBenefits, users must register for a DS Logon account.  There are two types of eBenefits Accounts: Basic and Premium.  Basic Accounts provide limited access to features.  Premium Accounts provide unlimited access to over 50 features and require identity proofing.  Users may register for a Basic Account online.  Users may register for a Premium Account online, by phone, or go in person to a VA Regional Office or Tricare Service Center.  The eBenefits Registration Wizard allows users to obtain both a Level 1 and Level 2 DS Logon online (using remote proofing). 78U.S. Department of Veterans Affairs / Department of Defense
    78. eBenefits 101 79U.S. Department of Veterans Affairs / Department of Defense FEATURES Site Content  Top 20 Features  Mobile Access  More Information on Features  Checkpoint Summary
    79. eBenefits: Top 20 Features 1.Access & Download VA Documents:  Home Loan Certificate of Eligibility (COE) – Veterans and Service members can generate and print their Certificate of Eligibility for a VA Guaranteed Loan.  Preference Letters – Veterans can create VA letters for a variety of purposes, including Civil Service Preference, Commissary (DoD Identification Card), Service Verification, and Benefit Verification. The letter templates automatically include the user’s name and current Compensation and Pension address. 2. Access & Download Official Military Personnel File (OMPF) – including DD Form-214 3. Apply for Benefits  Where applicable, users can apply for Compensation, Pension, Education, Burial and Vocational Rehabilitation & Employment (VR&E) Benefits online through the Veterans Online Application (VONAPP). 80U.S. Department of Veterans Affairs / Department of Defense
    80. eBenefits: Top 20 Features 4. Review claims and appeal status  Veterans and Service members can view the status of their claims/appeal. 5. Apply for benefits and manage your claims (via VONAPP Direct Connect)  An online wizard recognizes Claimants upon login and helps them make changes to marital status, dependents and school verifications with guided assistance from VONAPP Direct Connect (VDC). 6. Check Post-9/11 GI Bill status  Veterans and Service members can view entitlement and school enrollment information for Post-9/11 GI Bill Education benefits. 81U.S. Department of Veterans Affairs / Department of Defense
    81. eBenefits: Top 20 Features 7. Transfer Post-9/11 GI Bill  Service members: If eligible for the Post-9/11 GI Bill program, may transfer educational benefits to eligible dependents listed in DEERS. Veterans may review, modify, or revoke a transfer request made while as a Service member. 8. Search for Employment: VetSuccess & VA for Vets  Veterans and Service members can search VetSuccess for jobs and find useful tips on completing resumes, cover letters, job applications, and interviewing. VA for Vets enables Veterans to search for employment within VA and other organizations, and receive employment counseling and support. 9. Order medical equipment  Veterans can place online orders for prosthetic socks and hearing aid batteries. 82U.S. Department of Veterans Affairs / Department of Defense
    82. eBenefits: Top 20 Features 10. Edit profile  Complete personal profile and customize the content seen on the eBenefits portal. 11. SGLI Life Insurance  Service members may view the amounts of coverage and coverage dates for their Group Life Insurance (SGLI). 12. Benefits Explorer  Allows users to interact with a display that presents benefit information at different stages in their career or personal lifecycle. View a personalized list of possible benefits based on their eBenefits profile and allows them to fine-tune the results to suit their needs. 83U.S. Department of Veterans Affairs / Department of Defense
    83. eBenefits: Top 20 Features 13. Search for Representatives  Search for and print detailed information on accredited Attorneys, Claims Agents, and Veterans Service Organizations. Users can also download and print representative appointment forms. 14. VA Payment History  Monitor VA Compensation and Pension, Education, and Vocational Rehabilitation & Employment (VR&E) benefits payments. 15. Premium Access to VA TAP Online Courses  Learn about VA Federal benefits in the Transition Assistance Program (TAP). Users complete benefit courses electronically to develop an understanding of all VA benefits they may be entitled to as they transition into Veteran status. 16. Mobile Find a Facility Function  Locates VA and DOD facilities using the smart device’s GPS location – it also provides users with the option to map directions or call a facility. 84U.S. Department of Veterans Affairs / Department of Defense
    84. eBenefits: Top 20 Features 17. Health Benefits Eligibility Check  A calculator to assess whether Veterans qualify for VA health care benefits. (Eligibility is based on financial considerations.) 18. Premium Access to Specialty Adapted Housing Grant Application and Claim Status  Apply online for a Specially Adapted Housing (SAH) Grant. Users can also check the status of SAH-related claims. 19. Premium Access to DoD TRICARE Health Insurance  View TRICARE medical, dental, and pharmacy information. 20. Premium Access to Veterans’ Group Life Insurance (VGLI)  Users may view and update information related to their VGLI policy. Download forms and print their Certificate of Insurance. Provides for the conversion of Service members’ Group Life Insurance (SGLI) to a renewable term life insurance policy within 120 days of separation from active duty service. 85U.S. Department of Veterans Affairs / Department of Defense
    85. eBenefits: Features – Veterans eBenefits Fact Sheet 86U.S. Department of Veterans Affairs / Department of Defense
    86. Features: Mobile Access – Beyond the Desktop eBenefits self service is available from mobile devices (https://m.eBenefits.va.gov)  The mobile Find a Facility feature locates VA and DOD facilities using the smart device’s GPS location – it also provides users with the option to map directions or call a facility.  The mobile C&P Claims Status feature provides access to claims information consistent with status details available in the My eBenefits Dashboard.  The mobile VA Payment History feature allows users to monitor their Compensation and Pension, Education, and Vocational Rehabilitation benefits payments.  The mobile Appeals Status feature allows users to view the status of their appeals.  The mobile application is optimized for most Smartphones. 87U.S. Department of Veterans Affairs / Department of Defense
    87. Features: More Information  Check our eBenefits website for upcoming changes  https://www.ebenefits.va.gov/ebenefits- portal/ebenefits.portal?_nfpb=true&_portlet.async=false&_pageLabel=FeatureListMa in  Access Top 10 and Top 20 eBenefits Features fact sheets and eBenefits Quickbook (September 2012) 88U.S. Department of Veterans Affairs / Department of Defense
    88. Features: Checkpoint Summary  There are over 50 features available on eBenefits.  Top features on the site include reviewing claims status, downloading VA forms/letters, and applying for benefits.  eBenefits mobile application is available at http://m.ebenefits.va.gov.  Refer to the eBenefits fact sheet and Quick Book for information on the website and features.  Check out the eBenefits website to view upcoming features. 89U.S. Department of Veterans Affairs / Department of Defense
    89. eBenefits 101 90U.S. Department of Veterans Affairs / Department of Defense PROMOTION Promotion  Promotion Goals  Promotional Materials and Strategies  Scenarios  Resources and Referrals  Checkpoint Summary
    90. Promotion: Goals eBenefits Promotion Goals  Increase awareness of eBenefits and Premium Account enrollment.  Increase Veteran use of eBenefits as a method of self-service.  Engage stakeholders who influence, or interact with, Veterans, Service members, dependents and caregivers to promote enrollment in eBenefits. 91U.S. Department of Veterans Affairs / Department of Defense
    91. Promotion: Website - Where to Access eBenefits Materials To view, download, and/or share eBenefits Promotional Materials, visit: https://www.ebenefits.va.gov/ebenefits-portal/pages/PromotionalMaterials  Click “About” link in the header of the site  Click “Promotional” in the left-hand sidebar U.S. Department of Veterans Affairs / Department of Defense 92
    92. Promotion: Materials Materials include:  Fact sheets  Brochure  Posters  Flyer/advertisements  Web badge  Logo  NASCAR Radio PSAs  TV PSA (Fall 2012)  Quickbook (End of September) 93U.S. Department of Veterans Affairs / Department of Defense
    93. Promotion: Web Badge, logo and QR scan code  Encourage your Website managers to post our Web badge on their Websites.  The Web badge (also called a widget) provides Veterans with a direct link to www.ebenefits.va.gov.  Use the official logos for all materials discussing eBenefits.  Scanning the QR Code will direct individuals to the eBenefits Website. 94U.S. Department of Veterans Affairs / Department of Defense
    94. Promotion: Scenarios You are someone who assists Veterans  A person comes to you and asks, “How do I get an eBenefits account?”  Tell them to visit www.ebenefits.va.gov and follow the steps in the Registration Wizard.  A person comes up to you and asks, “Can I get an update on my claim’s status?”  Ask them if they have an eBenefits account online. If they don’t have an account yet, tell them they can register for a free Premium account at www.ebenefits.va.gov to view their claim status.  A person comes to you and says, “I was told I have to be registered in DEERS. What is DEERS and how do I register?”  Use the eBenefits fact sheet to tell the person what DEERS is and provide them with the number: 1-800-827-1000 option 7 to confirm they are in DEERS.  Someone says to you, “I have a myHealtheVet account. Can I use that to get an eBenefits account?”  Let them know that there is a single sign on feature that allows upgraded myHealtheVet account users with a DS Logon to automatically access eBenefits at the Premium Level. 95U.S. Department of Veterans Affairs / Department of Defense
    95. Promotion: Resources Resources  IRIS https://iris.custhelp.com  State resources: http://www.va.gov/statedva.htm  County resources: http://www.nacvso.org/modules.php?name=Content&pa=showpage&pid=10  Health Resource Center (HRC): 877-222-VETS (8387)  Call Center: 1-800-827-1000 – Option 7 U.S. Department of Veterans Affairs / Department of Defense 96
    96. Promotion: Checkpoint Summary  eBenefits promotional materials are available on the eBenefits website at: https://www.ebenefits.va.gov/ebenefits-portal/pages/PromotionalMaterials.  If a Veteran or family member expresses interest in eBenefits, give him or her a copy of the eBenefits fact sheet or other materials as appropriate.  Refer them to appropriate contact and referral resources.  Help encourage Veteran self-service and empowerment and reduce the number of calls to call centers by referring Veterans to eBenefits. 97U.S. Department of Veterans Affairs / Department of Defense
    97. Question and Answer Questions? 98U.S. Department of Veterans Affairs / Department of Defense
    98. QUALITY OF LIFE Health Care for Homeless Veterans (HCHV) County - All Clients (Homeless & At Risk) Overall Unduplicated Adult Single All Total Adults in Families Total Households w/Children* Total Females Total Males Kent- Calendar Year 2012 1/1/13-12/31/13 267 226 51 51 74 191 Kent – 4 th Quarter 2013 10/1/13-12/31/13 124 110 14 14 10 114
    99. Health Care for Homeless Veterans (HCHV) Helping veterans find their way home
    100. Background In 2009, President Obama and U.S. Department of Veteran Affairs Secretary Eric K. Shinseki pledged to end veteran homelessness by 2015. Through this homeless Veteran’s Initiative, the VA committed $800 million in FY 2011 to programs addressing this issue. These programs provide health care, housing, job training and education to veterans. There are six pillars to President Obama’s initiative: • Community Partnerships: consists of almost 2500 community partners that provide services to veterans. • Income/Employee Benefits: the VA has Vocational Rehabilitation Specialists who help about 40,000 Veterans find employment annually. • Housing/Supportive Services: The VA has partnered with the Department of Housing and Urban Development (HUD) to provide veterans with Section 8 “Housing Choice Vouchers” and case management services. • Outreach/Education: The VA is also working to raise awareness and support. • Prevention: The VA also provides grants to programs helping veterans at risk of becoming homeless. • Treatment: the Domiciliary Care for Homeless Veterans treats with veterans with mental illness, health or substance abuse issues.
    101. Health Care for Homeless Veterans (HCHV) • HCHV is an essential and critical part of the VHA, providing a gateway to VA and community supportive services for eligible Veteran who are homeless. HCHV programs provide outreach, case management and Contracted Residential Services in community locations to engage homeless Veterans who have been underserved and disenfranchised. The central goal is to reduce homelessness among Veterans by conducting outreach to those who are the most vulnerable and are not currently receiving services and engaging them in treatment and rehabilitative programs.
    102. Homeless Patient Aligned Care Team (H-PACT) H-PACT provides a coordinated “medical home” specifically tailored to the needs of homeless Veterans that integrate clinical care with delivery of social services with enhanced access and community coordination. The objectives of H- PACT are to reduce emergency department use and hospitalizations, improved chronic disease management, and decrease barriers to accessing health care services and affordable housing. H-PACT is available in Grand Rapids and Lansing.
    103. Jesse House The Jesse House Program is a transitional housing collaborative between the Battle Creek Housing Commission (BCHC), the City of Battle Creek, and the Battle Creek VA Medical Center. Veterans must meet the admission criteria before entering into the Jesse House Program as determine by the Battle Creek VA Medical Center. The Jesse House Program is designed to build upon the foundation of Recovery skills participants have developed, and help them be successful in an independent living environment. Services are provided to enhance continued recovery from drug/ alcohol dependency and/or mental health disorders; employability; consumer skills; money management; community involvement; continued personal and interpersonal development; and physical and mental health. There are currently 3 transition homes in Battle Creek.
    104. Jesse House
    105. Substance Use Disorder (SUD) SUD is an addiction recovery program that is available to Veterans who are enrolled in a HCHV program. The SUD program offers individual and group therapy to Veterans who struggle with addiction issues past or present. Veterans should be motivated to make a change in their lives regarding substance use. All Veterans will be assessed for services and then appropriate referrals made depending on level of care determined by the SUD Specialist.
    106. Housing and Urban Development -Veterans Affairs Supportive Housing (HUD-VASH) HUD-VASH is a collaborative partnership between the Department of Veterans Affairs and the Department of Housing and Urban Development. The vouchers are distributed through the local Public Housing Authorities. The HUD-VASH voucher is similar to the Section 8 Program, but is unique in that it requires a Veteran recipient to participate in VA case management for mental health, substance abuse and primary health concerns and/or other disability. There are currently HUD-VASH vouchers allocated to Battle Creek, Lansing, Grand Rapids, and Muskegon.
    107. Veterans Justice Outreach (VJO) VJO is designed to collaborate with local justice system partners to identify Veterans that enter the criminal justice system and are in need of treatment services rather than incarceration. VJO works with Justice-Involved Veterans which is any Veteran who has contact with the judicial system, law enforcement, or jail system. “The purpose of the Veterans Justice Outreach (VJO) initiative is to avoid unnecessary criminalization of mental illness and extended incarceration among Veterans by ensuring that eligible Veterans in contact with the criminal justice system have access to: VHA mental health and substance abuse services when clinically indicated, and other VA services and benefits as appropriate.” Source: Department of Veterans Affairs, April 30, 2009, Under Secretary for Health’s Information Letter.
    108. Homeless Veterans Dental Initiative Homeless Veterans who have been in designated Homeless Programs for 60 or more consecutive days may be eligible for specified dental services. A Dental Consult from the Primary Care Provider is required. The Homeless Program Coordinator determines eligibility.
    109. Homeless Veteran Supported Employment Program (HVSEP) HVSEP is a system of support for Veterans in regards to gaining and maintaining employment by job coaching, job retention, employment search assistance, resume assistance and interviewing skills. HVSEP is dedicated to helping Veterans obtain and maintain competitive employment by providing quality vocational and rehabilitative services.
    110. Grant Per Diem(GPD) and Contract Programing GPD and Contract programs are VA funded services with community agencies to address the causes and effects of homelessness in a community-based setting that provides direct services in a safe environment which supports recovery and meets the needs of homeless Veterans. Selected GPD programs offers services such as case management, education, crisis intervention, counseling, and services targeted towards specialized populations including homeless women Veterans, etc. The Grant Per Diem and contract programing facilities are located in Lansing, Niles, Battle Creek, and Grand Rapids.
    111. HCHV Outreach • Staff members provide outreach, assessments, referrals and case management services to homeless Veterans identified at the medical center and in the community. Services are also provided to homeless Veterans receiving treatment in Contract Residential Treatment and Supportive Housing Homeless Programs. • Staff members can be a liaison between community partners and the VA medical center such as: Local homeless shelters, Local veteran affairs offices, and Homeless Continuums of Care.
    112. HCHV Outreach Events
    113. HCHV Outreach Events • Stand Downs are typically events providing services to homeless Veterans such as food, shelter, clothing, health screenings, VA and Social Security benefits counseling, and referrals to a variety of other necessary services, such as housing, employment and substance abuse treatment. Stand Downs are collaborative events, coordinated between local VAs, other government agencies, and community agencies who serve the homeless.
    114. HCHV Outreach Events
    115. HCHV Outreach Events
    116. HCHV Outreach Events
    117. HCHV Outreach Events
    118. U.S. Department of Veterans Affairs Veterans Health Administration Health Care for Homeless Veterans Service Center 620 Century Ave, Suite 120 Grand Rapids, MI 49503 616-356-1746 Hours of Operation: Monday- Friday 8:00am-4:30pm Walk-in assessments: Monday- Thursday 10:00am-3:00pm Fridays: 10:00am-2:00pm http://www.va.gov/homeless
    119. Elena Bridges Veterans Services Community Coordinator Altarum Institute elena.bridges@altarum.org Cell: 616-401-2026

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