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Curso Atender al Público en Inglés Nivel O Universidad Politécnica de Valencia

Curso Atender al Público en Inglés Nivel O Universidad Politécnica de Valencia

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Transcript

  • 1.
    • Basic expressions
  • 2. CALLER PERSON RECEIVING CALL
  • 3. OPERATOR
  • 4. Receiver /risíiver/
  • 5. Answering machine /ánsuerin mashíin/
  • 6. Mobile phone (BrE) /moubail foun/ Cell phone (AmE) /sel foun/
  • 7. Making contact: estableciendo contacto (caller)
    • Hello/Good morning/Good afternoon ..
    • This is Elena Benito speaking.
    • Could I speak to .......... please? I'd like to speak to .......... please. 
    • I'm trying to contact ..........
    • It’s Elena speaking…
  • 8. Taking the call: tomando la llamada (person receiving call)
    • Luis speaking…(no recomendado si te llaman a lugar del trabajo)
    • Can I help you?
    • Escuela de Ingenieros Industriales, UPV, Can I help you?
  • 9. Asking for name/information: preguntando el nombre o + info (person receiving call)
    • Who's calling please? /hu’s cólin plis/
    • Who's speaking? /hu’s spíikin/
    • Where are you calling from? /güer ar iu cólin from/
    • Are you sure you have the right number/name? /ar iu shua iu hav de rait námber/ (si se han equivocado: estás seguro que tienes el número correcto?)
  • 10. Asking the caller to wait: pidiendo al que llama que espere (person receiving call, operator)
    • Hold the line please… /hould de lain plis/
    • Could you hold on please .../kud iu hould on plis/
    • Just a moment please… /llast a moument plis/
  • 11. Connecting (person receiving call, operator)
    • Putting you through . /pútin iu zru/
    • Connecting you now. /conectin iu nau/
  • 12. Giving negative information (1)
    • COMUNICA (busy signal): I'm afraid the line's engaged/busy.Could you call back later? / aim afred de lain’s engueichd/bisi. Kud iu col bak leiter?/
    • “ me temo que comunica.¿Podrías llamar más tarde?
  • 13. Giving negative information (2)
    • No está la persona por la que preguntan: I'm afraid s/he’s not here at the moment. Could you call back later? / aim afred de hi’s not hiar at de moument. Kud iu col bak leiter?/
    • “ Me temo que no está aquí ahora. ¿Podrías llamar más tarde?”
  • 14. Giving negative information (4)
    • Se ha equivocado de número: I'm afraid you’ve got the wrong number. Secretary’s extension is 75544. / aim afred iuv got de ruong namber. Secretaris extension is 75544/
    • “ Me temo que tiene el número equivocado. La extensión de la secretaría es 75544!