Intranet Best Practice

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The Intranet Best Practice Masterclass presented by Alex Manchester, Step Two Designs and Anthony Milner, elcom.

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Intranet Best Practice

  1. 1. Intranet Best Practice<br />Alex Manchester – Step Two Designs<br />Lyndal Hayward – The Audit Office<br />Anthony Milner - Elcom<br />
  2. 2.
  3. 3.
  4. 4.
  5. 5. What they wanted<br />Streamlined communication<br />Information at their fingertips<br />Collaboration tools<br />
  6. 6. What they had…<br />A first generation Intranet<br />DMS connection broken (TRIM)<br />Critical information was impossible to find<br />
  7. 7. BAD REPUTATION<br />
  8. 8. Critical Features<br />Easy to use<br />Extensive range of functionality<br />Flexible<br />Built in search<br />Interoperable<br />Future proofed<br />
  9. 9. Evaluation<br />
  10. 10.
  11. 11. <ul><li>Intranet specialists
  12. 12. Sydney, Brisbane, Melbourne
  13. 13. Vendor-neutral
  14. 14. From global corporations to local government</li></li></ul><li>Intranet fundamentals<br />
  15. 15. Intranet fundamentals<br /><ul><li>6 stages of intranet evolution
  16. 16. 5 fundamental purposes of intranets</li></li></ul><li>Intranet is born!<br />Rapid organic growth<br />Repeated redesigns<br />Usable<br />Useful, not just usable<br />Business tool<br />
  17. 17. IntranetAlignment™<br />Content<br />Communication<br />Collaboration<br />Culture<br />Activity<br />
  18. 18. Example: manufacturing firm<br />Content<br />Communication<br />Collaboration<br />Culture<br />Activity<br />
  19. 19. Financial services firm<br />Content<br />Communication<br />Collaboration<br />Culture<br />Activity<br />
  20. 20. Financial services firm in 12 months<br />Content<br />Communication<br />Collaboration<br />Culture<br />Activity<br />
  21. 21. Screenshot provided courtesy of IDEO<br />
  22. 22.
  23. 23.
  24. 24. Audit office: research and design<br />
  25. 25.
  26. 26. Research, design and build<br /><ul><li>Consultative and iterative design process (October 2009)
  27. 27. Workshops with the intranet committee
  28. 28. Staff interviews and other research (needs analysis)
  29. 29. Research analysis
  30. 30. System scoping and design
  31. 31. Information architecture and usability workshops
  32. 32. Building… and more testing!
  33. 33. Launch (May 2010)</li></li></ul><li>24 Audit Office Interviews<br />3<br />Senior Auditors<br />3<br />3<br />Audit Support<br />A4 Auditors<br />5<br />2<br />3<br />1<br />1<br />2<br />PerformanceAuditors<br />BTLs<br />A3 Auditor<br />A1 Auditor<br />CorporateServices<br />AuditLeaders<br />1<br />IS Audits<br />
  34. 34. ?<br />What did we find?<br />
  35. 35. What’s working well?<br /><ul><li>Great people
  36. 36. Focused in purpose
  37. 37. Incredible expertise and experience
  38. 38. High standards of professional work
  39. 39. Positive working environment
  40. 40. Transparent leadership
  41. 41. Open office policies
  42. 42. Good career planning</li></li></ul><li>What’s challenging?<br /><ul><li>Can be a daunting environment for new starters
  43. 43. Workforce is remote
  44. 44. Limited opportunities to network (socialise)
  45. 45. Specialist and client knowledge can be hard to locate
  46. 46. General information can be hard to find
  47. 47. Working practices differ among teams
  48. 48. Large knowledge loss predicted soon
  49. 49. Technology and systems lack cohesion</li></li></ul><li>The future: a new intranet for the Audit Office of NSW <br />
  50. 50. How can we get the intranet from this…<br />How can we get from this intranet…<br />Content<br />Communication<br />Culture<br />Collaboration<br />Activity<br />
  51. 51. …to this…<br />Content<br />Communication<br />Culture<br />Collaboration<br />Activity<br />
  52. 52. … and this?<br />Content<br />Communication<br />Culture<br />Collaboration<br />Activity<br />
  53. 53. Key features for Audit Office<br /><ul><li>‘Always on’
  54. 54. TRIM connector
  55. 55. Social connections
  56. 56. Expertise finding
  57. 57. Team sites
  58. 58. Discussion areas
  59. 59. Modern design
  60. 60. Branded with a persona: ‘Alfie’</li></li></ul><li>
  61. 61.
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  65. 65.
  66. 66.
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  70. 70.
  71. 71.
  72. 72.
  73. 73.
  74. 74.
  75. 75.
  76. 76.
  77. 77.
  78. 78. THE PROJECT<br />
  79. 79. THE DESIGN<br />Balsamiq - balsamiq.com<br />
  80. 80. MODULES<br />
  81. 81. MODULES<br />
  82. 82. MODULES<br />
  83. 83.
  84. 84.
  85. 85.
  86. 86.
  87. 87.
  88. 88.
  89. 89.
  90. 90.
  91. 91. Looking Ahead<br />
  92. 92. What’s next?<br />What’s next?<br />
  93. 93. {Put people at the centre <br />of the intranet }<br />
  94. 94. {Get smart with analytics }<br />
  95. 95. {Design compelling <br /> user experiences }<br />
  96. 96. {‘Gamification’ }<br />
  97. 97. Questions?<br />
  98. 98. Thank You!<br />Alex Manchester<br />Step Two Design<br />alex@steptwo.com.au<br />@alex_manchester<br />Anthony Milner<br />Elcom<br />anthonym@elcom.com.au<br />@anthonymilner<br />LyndalHayward<br />Audit Office of NSW<br />Lyndal.Hayward@audit.nsw.gov.au<br />

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