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Un vistazo al modulo de call center
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Un vistazo al modulo de call center

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Published on

Elastix Webinar Wednesday …

Elastix Webinar Wednesday
Iptegra
Panelista: Ludwig Ramírez

Published in: Technology

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Transcript

  • 1. Generalidades • Multicampaña • Campañas entrantes y salientes • Consola de agente • Protocolo ECCP • Marcador Predictivo • Open Source
  • 2. Funcionalidades • • • • • • • • Llamada automática Multicampaña Guión de llamada Formulario de captura Agendamiento de llamadas Reporte completo de llamadas Callback login Monitoreo en tiempo real de campañas, colas, y agentes
  • 3. Funcionamiento • Cola • Agente • Formulario • Break Campaña Entrante Campaña Saliente
  • 4. Manos a la obra