Grand Rapids Community College and Wimba Pronto Instant messaging in teaching and learning @ GRCC

Agenda About GRCC Challenges and Opportunities Pronto at GRCC Pronto Video Clip Pronto in the Press The New Pronto Future Plans Questions

About GRCC

Challenges and Opportunities

Pronto at GRCC

Pronto Video Clip

Pronto in the Press

The New Pronto

Future Plans

Questions

About Grand Rapids Community College One of 28 Community Colleges in Michigan Established in 1914 Located in Grand Rapids, Michigan Main Downtown Campus 2 Off Campus Technical Education Locations Credit Enrollment 15,000 Non-Credit Enrollment 10,000

One of 28 Community Colleges in Michigan

Established in 1914

Located in Grand Rapids, Michigan

Main Downtown Campus

2 Off Campus Technical Education Locations

Credit Enrollment 15,000

Non-Credit Enrollment 10,000

GRCC – Challenges and Opportunities Challenges: 15,000+ students that all commute , study , have jobs , and in many cases families . Tutorial lab hours are limited . Scheduling conflicts occur for out of class experiences and student group activities and assignments. Students cannot regularly attend face to face faculty office hours . Effective and timely library support and other campus student services for students is difficult with a geographically disperse campus. Student engagement and retention are top institutional concerns. Opportunities: Blackboard and Wimba Pronto is an effective way for faculty and students to remain in contact , collaborate, and to build online community. Online tools can provide: motivation , flexible scheduling , repetition, confidence through practice, an increase on time on task outside of the classroom, individualized active learning experiences, more effective use of class time, saves time , and new capabilities such guest speakers from around the world.

Challenges:

15,000+ students that all commute , study , have jobs , and in many cases families .

Tutorial lab hours are limited .

Scheduling conflicts occur for out of class experiences and student group activities and assignments.

Students cannot regularly attend face to face faculty office hours .

Effective and timely library support and other campus student services for students is difficult with a geographically disperse campus.

Student engagement and retention are top institutional concerns.

Opportunities:

Blackboard and Wimba Pronto is an effective way for faculty and students to remain in contact , collaborate, and to build online community.

Online tools can provide: motivation , flexible scheduling , repetition, confidence through practice, an increase on time on task outside of the classroom, individualized active learning experiences, more effective use of class time, saves time , and new capabilities such guest speakers from around the world.

GRCC - Pronto Challenges: Commuter Campus Student to Student Communication (Who’s Online?) Instructor On Demand - Quick Question Office Hours for Online/Hybrid/Traditional Courses Internal Staff Communication Help Desk, Tutoring, Library, and other Student Services Solution: Pronto! December 2006 Pronto Basic Rollout Fall 2008 Pronto Rollout

Challenges:

Commuter Campus

Student to Student Communication (Who’s Online?)

Instructor On Demand - Quick Question

Office Hours for Online/Hybrid/Traditional Courses

Internal Staff Communication

Help Desk, Tutoring, Library, and other Student Services

Solution:

Pronto!

December 2006 Pronto Basic Rollout

Fall 2008 Pronto Rollout

GRCC – Pronto Video

GRCC – Pronto Press

GRCC – The New Pronto For Faculty and Students Video Conferencing Application Sharing Queued Chat for Tutoring and Office Hours For the Campus School Tab with Help Desk Functionality Institutional Notifications Reporting Fall 2008 Rollout

For Faculty and Students

Video Conferencing

Application Sharing

Queued Chat for Tutoring and Office Hours

For the Campus

School Tab with Help Desk Functionality

Institutional Notifications

Reporting

Fall 2008 Rollout

GRCC - Looking toward the future… Emergency Notifications & Campus Closings Targeted Messaging Office Hours Expanding Help Desk & Tutoring Leveraging App Sharing and Video Web Client & Mobile Support More Collaborative Tools IM is only the beginning... “ I’ll Pronto you…” is becoming a campus phrase!

Emergency Notifications & Campus Closings

Targeted Messaging

Office Hours

Expanding Help Desk & Tutoring

Leveraging App Sharing and Video

Web Client & Mobile Support

More Collaborative Tools

IM is only the beginning...

“ I’ll Pronto you…” is becoming a campus phrase!

Thank you!