Future of Services Governance
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Future of Services Governance

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What will it take to manage your shared services and outsourcing portfolio in 2015? In 2020? What are the key disruptors governance professionals should consider in making sure their......

What will it take to manage your shared services and outsourcing portfolio in 2015? In 2020? What are the key disruptors governance professionals should consider in making sure their organizations are prepared to deliver value to the enterprise in a sustainable fashion? The Future of Services Governance offers ideas and study results from a recent working group of 30 F500 services governance organizations.

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  • 1. The Future of Governance October 2013
  • 2. Is your services governance function prepared for the future or for the past? Recently, KPMG polled participants at a roundtable discussion about their services governance capabilities. Here is what they said. © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The Future of Governance 2
  • 3. Q: Our services governance organization effectively addresses the overall needs of our business With only 4% certain of their value to the business, the vast majority are seeking ways to improve their effectiveness. Strongly agree Lots of room for improvement Somewhat agree Somewhat disagree Not sure © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The Future of Governance 3
  • 4. Q: Our services governance group effectively manages risk on behalf of the enterprise In an increasingly regulated environment, risk management needs to be a core capability of the services governance function Strongly agree Lots of room for improvement 52% of respondents indicated risk management was a gap in their capabilities. Somewhat disagree Somewhat agree Not sure © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The Future of Governance 4
  • 5. Q: To what degree are you currently using analytics in the services governance function? A tale of two cities…roughly half of respondents are leveraging the data advantage while the other half are struggling to make sense of it. While everyone sees the value in analytics, only 41% have taken steps to make it core to the function Core to our function Rarely © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. On a case by case basis The Future of Governance 5
  • 6. Q: The cloud will have a significant impact on our services governance function Is your organization prepared to govern cloudbased providers? Is your group leveraging the cloud to improve the governance function? Somewhat disagree Not sure Nearly two thirds believe cloud will have a significant impact on services governance. Somewhat agree © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Strongly agree The Art of Services Governance 6
  • 7. Q: Our Services Governance function currently leverages social media effectively to perform our role in the enterprise Yet more than two thirds believe their governance team can improve greatly in leveraging social media. Social media can be a powerful tool in identifying and monitoring risk, engaging with business stakeholders and vendors… Somewhat agree Not sure Lots of room for improvement © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Somewhat disagree The Art of Services Governance 7
  • 8. Q: Our services governance organization has sufficient quantity and quality of talent required to effectively execute on our value proposition to the business Are you aligning your services governance workforce to meet the business needs of tomorrow? Strongly agree Lots of room for improvement Somewhat agree Only 29% are confident they have the “right” talent on board. Somewhat disagree © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The Art of Services Governance 8
  • 9. Disruptive forces that will likely impact services governance… Data & Analytics Regulatory Scrutiny Social Media Talent Risk Cloud GBS 2.0 © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The Future of Governance 9
  • 10. Value Drivers for the ‘Futurized’ Services Governance Organization © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The Art of Services Governance 10
  • 11. To learn more about KPMG’s Governance Services Visit Us at: http://www.kpmginstitutes.com/shared-services-outsourcinginstitute/insights/2013/governance-outsourcing-shared-services.aspx © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The Art of Services Governance 11
  • 12. Contact us: Eugene M. Kublanov Managing Director KPMG Shared Services and Outsourcing Advisory Liz Evans Managing Director KPMG Shared Services and Outsourcing Advisory ekulanov@kpmg.com erevans@kpmg.com +1 (925) 918-2175 +1 (312) 953-4891 © 2013 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. The Art of Services Governance 12