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VoiceCon Slidecast Making the Business Case
VoiceCon Slidecast Making the Business Case
VoiceCon Slidecast Making the Business Case
VoiceCon Slidecast Making the Business Case
VoiceCon Slidecast Making the Business Case
VoiceCon Slidecast Making the Business Case
VoiceCon Slidecast Making the Business Case
VoiceCon Slidecast Making the Business Case
VoiceCon Slidecast Making the Business Case
VoiceCon Slidecast Making the Business Case
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VoiceCon Slidecast Making the Business Case

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  • 1. PREVIEW: IPT/UC Business  Cases
  • 2. What you’ll learn at VoiceCon Orlando Part 3:  Building the Business Case for IPT/UC
  • 3. 3‐Hour Workshop ROBIN GAREISS & IRWIN LAZAR, NEMERTES RESEARCH
  • 4. Disaster Recovery Global insurance company With natural disaster, an entire building could be down for weeks. Employees needed to change offices Total downtime: 3 weeks With VOIP: Employees retrieve back-up IP phones from hardened location. Plug in to a disaster or temporary location Total downtime: 2 days “Temporary Office.” Includes pre-established DR plan that uses centralized server to route calls to mobile device, or any assigned device, with integrated UM and contact-center applications. 36 © Nemertes Research 2009 www.nemertes.com 1-888-241-2685
  • 5. Virtual Contact Center Agents Large healthcare company runs contact centers for “Ask a Nurse” programs. Exhausted talent field in given geography; constantly opening new call centers. Half of all call-center reps work from home using IP softphone and VPN link into nearest center. Decreasing costs and employee turnover. Avoided opening $3 million facility by hiring enough nurses in telecommuting program. “We were able to completely overhaul how we viewed our Ask a Nurse program by adopting the virtual agent program. This is saving the company significant dollars, while reducing turnover so nurses gain more and more experience.” --Telecom director, healthcare company 37 © Nemertes Research 2009 www.nemertes.com 1-888-241-2685 © Copyright 2008 Nemertes Research
  • 6. Inventory Look-up Women’s clothing store with 600 locations IP phones installed to cross- check inventory at nearby stores Benefits: IP phones about 50% the cost of a computer; lower support and maintenance. Improved customer service, faster response time. 38 © Nemertes Research 2009 www.nemertes.com 1-888-241-2685
  • 7. Case Study: Unified Messaging Financial Services Unified messaging on PCs and PDAs saves traders 25 to 30 minutes/day retrieving voice mails and responding to peers and clients. Benefits At $125/hour, return is $10,000 to $18,000 in 1 year. Hurdle: Complexity of FS companies: Growth by M&A leads to complexity in phone central switching, desk sets, desktop computing, and back-end email systems. “Trader-in-a-box.” Includes choice of mobile devices, integrated UM, real-time feeds from Reuters, Bloomberg, etc., mobile & desktop video, presence status, IM, ability to switch from WiFi to cellular (evaluate Divitas application) 77 © Nemertes Research 2009 www.nemertes.com 1-888-241-2685
  • 8. Case Study: Video Conferencing Manufacturing Firm Extensive travel, regional, national and international Need to cut travel budgets due to recession Implemented telepresence and room-based video system using HD end-points Benefits Results: 30% reduction in travel with 7 sites, another 18% reduction in travel with 6 more sites. “Our executives are fairly demanding and they love telepresence, our product teams are finding value in HD conferencing to speed product development and improve collaboration” – Sr. Telecom Architect 78 © Nemertes Research 2009 www.nemertes.com 1-888-241-2685
  • 9. “Building Business Cases for IP Telephony and Unified Communications” Instructors: Robin Gareiss & Irwin Lazar, Nemertes Research Tuesday, March 23, 2:00 – 5:00 PM Check out the entire program at www.voicecon.com/orlando/program
  • 10. REGISTER NOW FOR TO ATTEND  VOICECON ORLANDO 2010! CLICK HERE TO REGISTER

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