SIP Trunk SLAs: Lisa Pierce/VoiceCon Orlando 2010

U.S. SIP Trunk Services VoiceCon PanelMarch 22, 2010
Lisa Pierce
Strategic Networks Group
lpierce@strategicnw.com
(941) 539 6670
Strategic Networks Group, LLC © 2009. All rights reserved.

U.S. SIP Trunk Service SLAs (1)
Given small installed base, many providers’ installation, monitoring and management processes require extensive human involvement —which can’t scale
25% offer installation SLAs (but with one exception, all intervals are ICB-typically 60-90 days)
13% offer MTTR SLA
All availability SLAs kick-in after 30 minutes (or more) of each (unscheduled) outage
Less than 40% support some voice-specific SLAs like MOS/R-Factor, Call Blocking, etc.

U.S. SIP Trunk Service SLAs (2)
Portals/automation – 25% allow some MAC functions via portal
13% can quote a standard change interval (5 days)
38% support SIP Trunk trouble reporting via portal
Trouble resolution can depend on insight into history
Range of retention of performance data is from 3 to 14 months
Type of info retained varies greatly-those with data-centric processes don’t yet retain application-level performance data

Register to attend the VoiceCon/Enterprise Connect Webinar,Five Critical Questions on SIP Trunkingfeaturing Lisa Pierce Wednesday, April 28, 2010, 14:00 pm ET:http://www.bit.ly/9Yqiak
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SIP Trunk SLAs: Lisa Pierce/VoiceCon Orlando 2010

by ekrapf on Apr 23, 2010

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SIP Trunk SLAs: Lisa Pierce/VoiceCon Orlando 2010 — Webinar Transcript