View stunning SlideShares in full-screen with the new iOS app!Introducing SlideShare for AndroidExplore all your favorite topics in the SlideShare appGet the SlideShare app to Save for Later — even offline
View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
paradigm or generational shift baby boomers generation x generation y social evolution loyalty economy internet www personal computes service economy 1960s 1970s 1980s 1990s 2000s generational generational generational paradigm paradigm
traditional 1:1 relationship socially augmented 1:m:1 relationships social CRM CRM Shifting interaction models
the new SCRM p m legacy systems data warehouse erp cloud sales marketing customer service feedback management social business rules channels m - community c –customer p –partner e - employee c p e m