Cyber City Concept

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The Brief Concept of Cyber City with the background of Balikpapan Case in the Indonesia's East Borneo.

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Cyber City Concept

  1. 1. B A L I K P A P A N C Y B E R C I T Y envisioning the making of Richardus Eko Indrajit - indrajit@post.harvard.edu
  2. 2. The World is “already” Flat “ The explosion of advanced technologies now means that suddenly knowledge pools and resources have connected all over the planet, levelling the playing field as never before , so that each of us is potentially an equal – and competitor – of the other.” Thomas Friedman
  3. 3. No Significant Barriers to Communicate DISTRIBUTORS SUPPLIERS CUSTOMERS PARTNERS Finance and Management Manufacturing and Production R&D and Engineering Procurement Distribution Supply Chain Logistics Marketing Advertising Sales Customer Care Inward Focused Core Business Process and Applications Internet/Intranet/Extranet
  4. 4. New Demand across the Global Market Power shift to customer Global Sales Channel Reduced Cost of Selling and Buying Converging Touch Points Always Open for Business Reduced Time-to-Market Enriched Buying Experience Customization Self Service Reduced Barriers of Market Entry Demographics of the Internet User Power Shift to Communities of Interest Cybermediation Logistics and Physical Distribution Stock Market Behavior Branding Acceptance Actions Everywhere Hyper Efficiency
  5. 5. Life is about Networking Services Services Enterprise Commercial Service Providers Home Voice Data Video Mobility
  6. 6. Cyber City Characteristics <ul><li>“ The network is the city …” </li></ul>Access/ Use Your Data Anytime Anywhere Run All Day Unwired Access Your Data On all Your Devices Seamlessly Communicate
  7. 7. Convergence of All Industries Education Construction Healthcare Retail Utility
  8. 8. Main Requirements PEOPLE =users PROCESS =applications TOOLS =technology
  9. 9. Everywhere Interactions and Interactivities Social Services Field Worker Building Inspection Code Compliance eGovernment Self-Service Kiosk Automated Meter Reading Public Safety Communications Legislative Staff Collaboration Digital Video Surveillance Emergency Operations DOT Communications Modern networking enables improving productivity and efficiency of city operations
  10. 10. Citizens’s e-Life
  11. 11. Full Blown Applications Spectrum Government Field Case Management Regulatory Compliance License Applications Public Safety Incident Mgmt Safety Inspection Legal Documentation Remote Monitoring Education Classroom Note Taking Research Grading Healthcare Point of Care Electronic Records Prescriptions and Order Entry Energy & Utilities Service Calls Systems Mgmt Remote Monitoring Retail Customer Service Inventory Mgmt Manufacturing Machine Maintenance Logistics Plant Management Construction & Real Estate Architectural Drawings Listing Management Site Inspection Finance & Insurance Claims Adjustment Policy Sales Credit Applications Telecommuting Email services Internet access Group Activities Planning Logistics Collaboration Convenience & Access Anytime, anywhere access Information exchange Email communication Tourism Event planning Information Business Government Citizens
  12. 12. End-to-End Solutions to the Public WiFi WiMAX Private Networks 3G WAN Wire-line NETWORK INFRASTRUCTURE Client Devices Laptops, Tablets, Handhelds Ruggedized Non-Ruggedized HARDWARE Public Safety Traffic Mgmt eParking, etc Land Management Video Surveillance Asset Management Distance Learning Healthcare MOBILIZED SOLUTIONS / SERVICES CATEGORIES Automation eForms RFID, Sensors, Smart Objects Spatial GIS / LBS SOA, SOE, SOI Security Data / Users COMPUTING INFRASTRUCTURE
  13. 13. Bottom Line Needs C U S T O M E R L A Y E R L O C A T I O N L A Y E R A P P L I A N C E S L A Y E R INTEGRATION MANAGEMENT LAYER IP LAYER Calling/Conferencing Browser/User Interface Search Engine Messaging & Mail Document Management Online Support Retailer Transaction Electronic Publishing Content Aggregation Connectivity Collaboration Chatting PRODUCTS AND SERVICES KIOSK TELEPHONE TELEVISION INTELLIGENT MONITOR FAX PERSONAL COMPUTER PERSONAL DIGITAL ASSISTANT IN PUBLIC IN VEHICLE AT WORK AT HOME FAMILIES CONSUMERS COMMUNITIES BUSINESS INSTITUTIONS
  14. 14. City Infrastructure Intel Technology HT, VT, LT, iAMT, DC, MC, EM64T SOI (Service-Oriented Infrastructure) Virtualized Compute, Network & Storage SOA (Service-Oriented Architecture) Business Processes & Workflows Outsourcer, Supplier, and Customer Data Centers Firewall Internet Service Providers Digital Gov’t Mobile Consumers & Workforces Digital Homes Digital Offices (SMB) Firewall Enterprise Mobile Workforce Digital Office Data Center MOTE RFID Factory / Warehouse Sensors
  15. 15. Grid and Utility Computing <ul><li>Utility Computing : </li></ul><ul><ul><li>Policy-based SLA/QoS, dynamic </li></ul></ul><ul><ul><li>resource allocation, and pay-for-use </li></ul></ul><ul><li>Grid : </li></ul><ul><ul><li>Virtualization, Provisioning, Aggregation of shared/pooled Resources </li></ul></ul><ul><li>Converged IP Networks : </li></ul><ul><ul><li>Voice/VoIP, Video and Data </li></ul></ul>
  16. 16. Example of Cyber Estate Kiosks Site/City Information Events Guide Local amenities Sponsor information Ticketing capabilities Vending capabilities Games Security - Link with Police
  17. 17. Example of Cyber Rally
  18. 18. Value of Cyber City Growth of IT Exports from the nation Dispersal of Industry to Tertiary Cities Contribution to SME Enablement Enhanced Employment Generation Nationwide
  19. 19. Catalyst of Regional Development Overall Regional Development Nucleating effect on Employment generation Secondary Industries coming up Improvement in Basic and Social Infrastructure
  20. 20. Example of SME Enablement Incubation Services SME ENABLEMENT AT CYBER CITY International Cooperation Marketing & Training Support
  21. 21. Example of SME Enablement Plug ’n’ Play Office Space Training Support Marketing and Information Support Startup unit Self Sustainable size
  22. 22. Example of SME Enablement Cyber City SME ENABLEMENT CENTER To promote OPEN platform Infrastructure support Joint initiative of and Technology Partners Technology Support by leading companies
  23. 23. The Digital Community Continuum Unwire Mobilize Digital Community Ready Community Integration Integrated Digital Community Utilize Extend <ul><ul><li>Establish Hot spots </li></ul></ul><ul><ul><li>Provide basic Wireless access throughout city </li></ul></ul><ul><ul><li>Establish basic City Web Portal </li></ul></ul><ul><ul><li>Develop a Public IT Plan </li></ul></ul><ul><ul><li>Full Mobile Roaming </li></ul></ul><ul><ul><li>eService applications deployed by all agencies </li></ul></ul><ul><ul><li>Inter-agency interoperability standard established </li></ul></ul><ul><ul><li>Federated Services & Security established </li></ul></ul><ul><ul><li>Expand wireless broadband coverage (3G, Mesh, Wi-Fi, WiMAX) </li></ul></ul><ul><ul><li>Deploy first applications that improve city services </li></ul></ul><ul><ul><li>Implement network security policies </li></ul></ul><ul><ul><li>Anytime, anywhere wireless broadband access </li></ul></ul><ul><ul><li>Full deployment of efficient government services </li></ul></ul><ul><ul><li>Citizen access to government services and information </li></ul></ul><ul><ul><li>Seamless services integration across departments </li></ul></ul>
  24. 24. Challenges in the City Multiple Identities Incompatible Networks Disconnected Agencies Banking Shopping Taxes Working Cellular Wired WiFi Wimax Business Citizen Govt Employee
  25. 25. Tomorrow’s Cyber City One Network One Face One Identity A single, portable identity based on strong security An intelligent infrastructure supporting seamless access A gateway to integrated e-Services spanning multiple agencies
  26. 26. Cyber City Ecosystem Service Provider Role Development Role Regulator Role 1.Single window clearance and fiscal benefits under STP Scheme 2.Dispersal of industry to tertiary cities Facilitation 1.Best Broadband connectivity solutions with VAS like IP-VPN & VoIP 2.Incubation space to SME Creating enabling environment and providing technical infrastructure <ul><li>Policy modification </li></ul><ul><li>Collaboration with state agencies & educational institutions </li></ul>Single Window Clearance and Infrastructure provider Stimulating Demand by creating enabling environment Interface between Govt. & Industry ONE STOP SHOP
  27. 27. Building IN or Bolting OUT Source: Cisco Supplier Partner Headquarters Home Worker Branch Integrated Network Foundation Voice Management Security WLAN
  28. 28. Intelligent Information Network Source: Cisco The Connected Home CONSUMER COMMERCIAL Smart Business Communications Architecture Service-Oriented Network Architecture ENTERPRISE IP NGN SERVICE PROVIDER
  29. 29. The Next Generation Network VPNs Internet Content Voice & Video Mobility Transport IP Next-Generation Network Connecting Customers with Services, Services with Networks, and Networks with Each Other Source: Cisco Consumer Small / Medium Business SP Wholesale Enterprise
  30. 30. Going to the New IP Network One unified network for everything Today Tomorrow Telephone network Mobile radio network IP-Network <ul><li>Multimedia Access - Advantages: </li></ul><ul><li>easy to handle </li></ul><ul><li>reliable </li></ul><ul><li>mobile </li></ul>Internet
  31. 31. IP is the Heart of Communication Everything over IP IP over Everything IP to and from Everywhere
  32. 32. Toward Business Requirements Source: Cisco IP Intelligence Flexibility Adaptability Services Differentiation Loyalty Revenue Efficiencies OPEX CAPEX Profits Control Service Network Business
  33. 33. Today’s Common Biz Model Service Provider Subscriber Content Providers Service Exchange Best Effort Over the Top Enhanced Service Delivery Fee Sharing Co-Branding Source: Cisco
  34. 34. Issues on IT Costs allocated do not justify the benefits Do not align with business needs and strategy Slow development and deployment processes High failure rates on implementation stage Changing so fast, as new technology emerges Expensive by default, difficult to get supports Complex in nature, avoid people to deal with it
  35. 35. Issues on IT Governance ? Values and Benefits Costs and Risks Pro(s) and Con(s)
  36. 36. Ultimate Values time service quality support business time service cost time delivery time time stakeholder value Aligned Better Cheaper Faster time IT risks Secured Controlled Source: ITGI
  37. 37. Business Value of IT FINANCIAL CUSTOMERS GROWTH INTERNAL Business Value of Information Technology Source: Robert Kaplan
  38. 38. Value Perspective: FINANCIAL Expand market share. Increase revenue. Return on investment. Optimise asset utilisation. Manage business risks. Source: ITGI
  39. 39. Value Perspective: CUSTOMER Improve customer orientation and service. Offer competitive products and services. Service availability. Agility in responding to changing business needs. Cost optimisation of service delivery. Source: ITGI
  40. 40. Value Perspective: INTERNAL Automate and integrate the enterprise value chain. Improve and maintain business process functionalities. Lower process costs. Compliance with external laws and regulations. Transparency. Compliance with internal policies. Improve and maintain operational and staff productivity. Source: ITGI
  41. 41. Value Perspective: GROWTH Product and business innovation. Obtain reliable and useful information for strategic decision. Acquire and maintain skilled and motivated personnel. Source: ITGI
  42. 42. Information Flow Requirements among Biz Entities Employees Customers Management Suppliers Partners Plan – Execute – Check - Control Resources Human Resources Process Money Market
  43. 43. The New Battle of Competition How to manage the data … How to communicate the information … How to transform the knowledge … How to generate business wisdom …
  44. 44. Technology Behind the Key Success Factors Data Management Technology Information System and Communication Technology Knowledge Management and Business Intelligence Technology Corporate Governance Management Technology
  45. 45. What Models can Bring Competitive Advantages ? <ul><li>Back Office Communication Technology </li></ul><ul><li>Front Office Communication Technology </li></ul><ul><li>Internet and Mobile Connection Technology </li></ul><ul><li>Customers Profiling and Behaviors Assessment Technology </li></ul><ul><li>Resources Monitoring and Tracking Technology </li></ul><ul><li>Multimedia-Based Interaction Technology </li></ul><ul><li>Electronic Data Center and Management System Technology </li></ul><ul><li>Corporate Internetworking Alliance Technology </li></ul><ul><li>Business Intelligence and Security Management Technology </li></ul><ul><li>Business Applications Hosting Technology </li></ul>
  46. 46. #1 Back Office Communication Technology Interlocal vs International Call Fixed vs Mobile Devices Technology Individual vs Group Arrangement Public vs Private Network Free Rule vs Specific Rules Applied
  47. 47. #2 Front Office Communication Technology Interlocal vs International Call Fixed vs Mobile Devices Technology Individual vs Group Arrangement Public vs Private Network Free Rule vs Specific Rules Applied Toll Free vs Premium Call Pay per Call vs Charge Back Waiting List vs Routing System Manual vs Intelligent Menu Unrecorded vs Recorded Event
  48. 48. #3 Internet and Mobile Connection Technology I N T E R N E T Email Chatting Mailing List Blogging Browsing Newsgroup E-Business E-Commerce
  49. 49. #4 Customers Profiling and Behaviors Assessment Technology
  50. 50. #5 Resources Monitoring and Tracking Technology
  51. 51. #6 Multimedia-Based Interaction Technology
  52. 52. #7 Electronic Data Center and Management System Technology
  53. 53. #8 Corporate Internetworking Alliance Technology
  54. 54. #9 Business Intelligence and Security Management Technology
  55. 55. #10 Business Applications Hosting Technology
  56. 56. Call for Partnerships <ul><li>Can somebody provide me with that ? </li></ul><ul><li>As long as … </li></ul><ul><li>Tailor-made products and services based on our unique needs </li></ul><ul><li>Customised business models as required by our company policy </li></ul><ul><li>Long-term alliance arrangement as opposed to one time contract </li></ul><ul><li>Flexible and scalable enough for my business profile and future growth </li></ul><ul><li>Competitive and affordable price for qualified products and services </li></ul><ul><li>Exclusive agreement for “our” possible-to-produce innovations </li></ul><ul><li>Great help desk and supporting services within 24/7 mode </li></ul>
  57. 57. The End B A L I K P A P A N C Y B E R C I T Y good luck with the development of Richardus Eko Indrajit - indrajit@post.harvard.edu

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