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Consumer-Centric Care of Health
 

Consumer-Centric Care of Health

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Consumer engagement is critical to managing Health Spending

Consumer engagement is critical to managing Health Spending

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    Consumer-Centric Care of Health Consumer-Centric Care of Health Presentation Transcript

    • Consumer-Centric Care of Health Mark Scrimshire Director - Web Strategy @ekivemark
    • 1934 © Rcpphoto | Dreamsti me.com Group Hospitalization, Inc. is formed in Washington, DC
              • ...to provide health benefit services of value to customers across the region comprised of Maryland and the National Capital Area
    • White House photo 2/17/09 by Pete Souza 2009 #1 in Mid-Atlantic
    • White House photo 2/17/09 by Pete Souza 2009 3.3M Members
    • White House photo 2/17/09 by Pete Souza 2009 80% Provider Network Coverage
    • White House photo 2/17/09 by Pete Souza 2009 11 Consecutive National Brand Excellence Awards
    • White House photo 2/17/09 by Pete Souza 2009 #1 Federal Employee Program: 0.5M members
      • $6.1 Billion
      2007 Revenues
    • Rising medical costs affect everyone Keehan, S. et al. “Health Spending Projections Through 2017, Health Affairs Web Exclusive W146: 21 February 2008. $2.4 Tr $3.1 Tr $4.3 Tr +29% +79%
    • Four Square Strategy www.physicschick.com
    • Rise of the Individual Consumer
    • Public Policy and The Uninsured
    • Pay For Provider Performance
    • Update Technology and Process
    • Part of the CareFirst ecosystem
    • Creating a seamless experience Tomshardware.com
    • Time to rethink relationships Photo: Tom Cwenar
    • Dealing with the claim is a battle lost Med/Legal Billing Solutions
    • Containing medical costs starts with a healthy lifestyle Iowa Avenue
    • We have to measure the actions of the crowd Louie Psihoyos/ Getty Images
    • Share the wisdom elicited from the actions of the crowd car.pege.org
    • Consumers have taken control Michael Grecco, TIME 2006
    • Mix . Control . Share . Consumers choose How and Where
    • ... putting social media, open standards, process innovation and the latest Internet technologies to work for better health care
    • Leverage community
    • Trust
    • Transparency © Absolut_photos | Dreamstime.com © JLProductions.co.uk
    • Patient-Centric Spacelabs Healthcare
    • We need to enable members to create the real medical home ... where they live Sharon Farmer , NCIL.org
    • The Challenges Ahead
      • Join the Care of Health conversation
      • Analyze, interpret and share relevant information
      • Enable a personalized consumer experience
      • Develop new plans, services and incentives to engage and reward improved health decision-making
      • Mark Scrimshire
      • Director - Web Strategy
      • CareFirst BlueCross BlueShield
      • +1.410.998.4857
      • @ekivemark
      • mark DOT scrimshire AT carefirst DOT com
      • http://ekive.blogspot.com