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Know Thy User: Duke Libraries User Studies Initiative
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Know Thy User: Duke Libraries User Studies Initiative

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Presented at LAUNC-Ch 2010

Presented at LAUNC-Ch 2010

Published in: Education
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  • 1. YVONNE BELANGER EMILY DALY LINDA DANIEL DIANE HARVEY SHAWN MILLER LAUNC-CH CONFERENCE MARCH 8, 2010 Know Thy User: Duke Libraries User Studies Initiative
  • 2. How can we know our users?
  • 3. Librarians doing research?
    • “ Practicing librarians face numerous obstacles to conducting research including funding, time, experience, support and access to research.”
    • Koufogiannakis
    • “ Since assessment work may be new, unfamiliar, and viewed as risky, time to learn and practice is essential. Risk taking and learning should be the norm in libraries.”
    • Phipps and Lakos
  • 4. User Studies Initiative
    • GOALS
    • Build skills
    • Provide forum for discussion
    • Encourage collaboration
    • Create support structure & network
    • Launch at least one user study 2010-11
    • ACTIVITIES
    • Social science research overview
    • Monthly workshops
    • Special training events
    • Online toolkit
    • Data inventory
  • 5. USER STUDY Cultural Anthropology
  • 6. Goals of the study
    • Better understand key challenges
    • Improve library services and support
  • 7. Study design
    • First steps
    • Interviews with faculty and graduate students
    • Online survey
  • 8. Conducting the interviews
    • 2 interviewers
    • Recording, note taking, transcribing
    • Intranet site
  • 9. Benefits & outcomes
    • Success of response
    • Follow-up
    • Next steps
  • 10. USER STUDY Honors Researchers
  • 11. Goals of the study
    • Better understand how students conduct research
    • Publicize existing services
    • Improve library services and support
  • 12. Study design
    • Pilot interviews
    • Discussion with Associate Dean
    • Discussions with faculty
    • Recruitment
  • 13. Conducting the interviews
    • Interviews with 9 students at 3 points during research process
    • Recording, note taking, reflecting
    • Reporting
  • 14. Benefits & outcomes
    • Publicity of existing services to faculty and students
    • Better understanding of students’ needs
    • Next steps
  • 15. What is success?
    • Cohort of library staff who feel confident to do user studies
    • Studies underway
    • Studies planned
    “ Without a well-structured learning and training environment, the library will not keep up with new information opportunities and will be less effective.” Phipps and Lakos
  • 16. Thank you!
    • Thanks to Catherine Shreve for co-facilitating the
    • User Studies Initiative and for creating the toolkit
    • Questions?
    • [email_address]
    • [email_address]
    • [email_address]
    • [email_address]
    • [email_address]
  • 17. Works Cited
    • Koufogiannakis, Denise, and Ellen Crumley. "Research in Librarianship: Issues to Consider." Library Hi Tech 24.3 (2006): 324. Web.
    • Lakos, A., and S. Phipps. "Creating a Culture of Assessment." portal: Libraries and the Academy 4.3 (2004): 345–61. Web.

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