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Know Thy User: Duke Libraries User Studies Initiative
 

Know Thy User: Duke Libraries User Studies Initiative

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Presented at LAUNC-Ch 2010

Presented at LAUNC-Ch 2010

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    Know Thy User: Duke Libraries User Studies Initiative Know Thy User: Duke Libraries User Studies Initiative Presentation Transcript

    • YVONNE BELANGER EMILY DALY LINDA DANIEL DIANE HARVEY SHAWN MILLER LAUNC-CH CONFERENCE MARCH 8, 2010 Know Thy User: Duke Libraries User Studies Initiative
    • How can we know our users?
    • Librarians doing research?
      • “ Practicing librarians face numerous obstacles to conducting research including funding, time, experience, support and access to research.”
      • Koufogiannakis
      • “ Since assessment work may be new, unfamiliar, and viewed as risky, time to learn and practice is essential. Risk taking and learning should be the norm in libraries.”
      • Phipps and Lakos
    • User Studies Initiative
      • GOALS
      • Build skills
      • Provide forum for discussion
      • Encourage collaboration
      • Create support structure & network
      • Launch at least one user study 2010-11
      • ACTIVITIES
      • Social science research overview
      • Monthly workshops
      • Special training events
      • Online toolkit
      • Data inventory
    • USER STUDY Cultural Anthropology
    • Goals of the study
      • Better understand key challenges
      • Improve library services and support
    • Study design
      • First steps
      • Interviews with faculty and graduate students
      • Online survey
    • Conducting the interviews
      • 2 interviewers
      • Recording, note taking, transcribing
      • Intranet site
    • Benefits & outcomes
      • Success of response
      • Follow-up
      • Next steps
    • USER STUDY Honors Researchers
    • Goals of the study
      • Better understand how students conduct research
      • Publicize existing services
      • Improve library services and support
    • Study design
      • Pilot interviews
      • Discussion with Associate Dean
      • Discussions with faculty
      • Recruitment
    • Conducting the interviews
      • Interviews with 9 students at 3 points during research process
      • Recording, note taking, reflecting
      • Reporting
    • Benefits & outcomes
      • Publicity of existing services to faculty and students
      • Better understanding of students’ needs
      • Next steps
    • What is success?
      • Cohort of library staff who feel confident to do user studies
      • Studies underway
      • Studies planned
      “ Without a well-structured learning and training environment, the library will not keep up with new information opportunities and will be less effective.” Phipps and Lakos
    • Thank you!
      • Thanks to Catherine Shreve for co-facilitating the
      • User Studies Initiative and for creating the toolkit
      • Questions?
      • [email_address]
      • [email_address]
      • [email_address]
      • [email_address]
      • [email_address]
    • Works Cited
      • Koufogiannakis, Denise, and Ellen Crumley. "Research in Librarianship: Issues to Consider." Library Hi Tech 24.3 (2006): 324. Web.
      • Lakos, A., and S. Phipps. "Creating a Culture of Assessment." portal: Libraries and the Academy 4.3 (2004): 345–61. Web.