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Mobile cloud monitoring

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  • 1. Mobile Cloud Monitoring Ramesh Nagarajan Sky IT Group
  • 2. About Sky I.T. Group About Sky I.T. Group Organization • Established in 1997 • Headquartered in NYC, Office in: ATL, Raleigh, Boston, Baltimore, Ft. Lauderdale & San Jose • 60+ Employees • Focus: Leverage Technology to solve Business Challenges • Target Market – Mid-to-Large Enterprise • HP Focus • HP Software Reseller • HP Solution Provider – Professional Services • HP Education Provider • Specialty Focus: • Managed “Testing-as-a-Service” • Mobility Testing CoE • Service Delivery – Throughout the USA • • • • • Awards • • • • 2012 HP Software Spirit Award 2011 HP East Commercial Partner of the Quarter & Year 2010 HP Emerging Partner of the Year 2010 Arrow Partner of the Year 2 Seasoned Executive & Account Management Teams HP Certified PS Delivery Teams Leading provider of HP Software Solutions Largest/Authorized HP SW Training Partner HP SW Certification Center
  • 3. Mobile Applications are Tied to Revenue • Great opportunity • Competition as driver to mobile • Revenue channels. 3
  • 4. The case for Mobile Monitoring • 24x7 availability is a requirement • Poor Performance results in • Branding & Reputation • Financial Losses 4
  • 5. Case Study – Leading Airline Company • The Problem: • End-users were unable to search for flights • No Alerts received • Management frustration 5
  • 6. Case Study – Leading Airline Company Mobile Flight Application 82.0% Customer Perspective • MVS 99.1% Unix 99.4% SQL Server 99.1% Network 99.4% Middleware 99.3% WEB 99.2% Database 6 • 99.8% • “Green” doesn’t always indicate availability Mobile app insights is a key requirement Real devices are imperative – not only the framework.
  • 7. Challenges of Managing Mobile Application Performance Complex Functionality Multiple Carriers Type of Connections Multiple Devices Locations 7 Frequent Releases
  • 8. Key Questions to Consider • • How do you? Manage Mobile Application performance? Get real user insights from real devices? Minimize MTTR (Mean Time To Resolution)? What are the tools, processes and resources required? 8
  • 9. Strategy for Mobile Monitoring in Production Conduct Mobile Performance Testing Define key end-user KPI’s. Monitor Both Browser and Native Apps. Use Synthetic & Real User Monitoring. 9
  • 10. Strategy for Mobile Monitoring in Production Use multiple REAL devices, network carriers, locations and network connections. Deploy application diagnostics tools. Monitor backend infrastructure. 10
  • 11. Strategy for Mobile Monitoring in Production 11 • Leverage existing monitoring tools that integrate seamlessly. • Application Performance Tool should offer variety of graphs and reports. • Bridge the gap between Development and Operations teams.
  • 12. Sky Mobile Application Monitoring Solution End-to-End Mobile Application Monitoring PEOPLE + PROCESS + TECHNOLOGY

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