Eric J. Pertzborn, CSSGB Marketable Skills and Related Accomplishments firstname.lastname@example.org http://www.linkedin.com/pub/eric-pertzborn-cssgb/1/889/ab9
EXECUTIVE / P & L MANAGEMENT Increased clinic financial production 336% as a result of fiscal management and operations initiatives via Six Sigma methodology. Implemented and administered a new revenue source that created $2,300,000 in new funds. Provided daily oversight of all aspects of business, including policy and procedural development, P&L management, marketing and clinic strategies, staff management, recruitment and training. Consistently forecasted and managed annual budgets for multi-million dollar operation to achieve targeted profitability. Developed business plans to implement new programs and to achieve future goals. Oversaw and monitored annual budget including projections of all sources of revenue and expense. Budgeted, analyzed and forecasted federal and non-federal grant monies totaling $6 million annually Administered, planned and created the clinic strategic operation, service design and other organization plans and policies to achieve the mission and vision of the University and clinic.
OPERATIONS/ PROCESS IMPROVEMENT Increased clinic financial production 336% as a result of fiscal management and operations initiatives through the Six Sigma process improvement methodology. Increased Account Receivables by 205% and Decreased Aged Balances by 26% via operations improvement initiatives. Implemented a new patient flow cycle that has decreased treatment delay by 62% and produced an annual increase of $250,000. Implemented dozens of forms and letters into our electronic medical record system, decreasing the time to complete them by 60% and saving $30,000 annually. Created a more effective, cost efficient and productive clinic by overseeing and directing all aspects of purchasing and inventory.
REVENUE CYCLE MANAGEMENT Increased Account Receivables by 205% and decreased aged balances by 26% via operations improvements initiatives. Implemented a new patient flow cycle that has decreased treatment delay by 62% and produced an annual increase of $250,000. Led numerous fiscal management efforts to increase profitability including analysis of production, collections, and patient accounts receivable, review of clinic financial records; review of purchasing invoices and ledgers. Optimized profitability per patient room by creating a Room Overhead Cost (ROC) and production tracking analysis system. Consistently forecasted and managed annual budgets for multi-million dollar operations to achieve targeted profitability.
BUDGET / COST MANAGEMENT Decreased spending by 10% by negotiating with suppliers and increased awareness of budget-conscious techniques. Achieved all operational and financial aspects of a multi-million dollar clinic budget. Budgeted, analyzed and forecasted federal and non-federal grant monies totaling $5 million annually. Decreased spending by 10% and increased awareness of budget-conscious techniques and negotiation skills with suppliers, while faced with a potentially large deficit and low state supported funds. Created a more effective, cost efficient and productive clinic by overseeing and directing all aspects of purchasing and inventory. Managed and monitored control ledgers to verify balances, and checked for proper item allocation of funds. Optimized profitability by creating a production tracking analysis system. Created a more effective, cost efficient and productive clinic by overseeing and directing all aspects of purchasing and inventory. Served as committee member to create proposals on bids over $100,000.
MARKETING Developed new marketing strategy which increased sales by 12%. Help create new division of company that has increased the company’s brand equity by 35% in the Midwest region. Led collaborative strategic planning effort for new business development and client satisfaction. Designed and developed external communications, presentations, marketing, and promotional/advertising materials. Increased company’s brand equity by 35% in the Midwest by developing and managing new product strategies, target marketing approach and supporting promotional materials.
TEAM BUILDING / LEADERSHIP Provided leadership and mentoring to a team of 40+ Doctors, Doctoral residents and staff. Provided a learning platform for Doctors, residents and staff to understand aspects of a clinic, as well as offer the technical information for staffing an office, marketing, budgeting and operations. Facilitated interdepartmental functions to maximize company’s production. Administered, planned and created strategic operation, service design and other organization plans and policies to achieve the mission and vision of the university and clinic.
PROFESSIONAL EXPERIENCE Clinic Director March 2005-Present University of Illinois at Chicago Chicago, IL
Marketing Consultant October 2002-March 2005 Energy Efficient Solutions June 1996- December 2001 Madison, WI Administrator January 2002-October 2002 University of Wisconsin-Madison Madison, WI
Lab Personnel August 1998- December 2001 Dean Medical Center Madison, WI
Unit Clerk May 1998-August 1998 Dean Medical Center Madison, WI
EDUCATION AND TRAINING Bachelor of Artsin Psychology Madison, WI University of Wisconsin-Madison
Six Sigma- Green Belt Chicago, IL DePaul University Future Leaders Conference Chicago, IL University of Illinois at Chicago Challenging Patients and Legal Implications Chicago, IL University of Illinois at Chicago Quantitative Concepts in Clinical Research Chicago, IL University of Illinois at Chicago Purchasing: Contract for Professional Services Chicago, IL University of Illinois at Chicago
Latest Trends in Practice Management Chicago, IL Office Performance by Design Chicago, IL Growth in a shrinking Economy Chicago, IL Levin Group; Management and Marketing Seminar Chicago, IL
HONORS/ AWARDS and MEMBERSHIPS University of Illinois at Chicago - Future Leaders Recipient of the 2011 ADEA/Zimmer Education Teaching Award University of Illinois at Chicago - Future Leaders American College of Healthcare Executives (ACHE) Healthcare Financial Management Association (HFMA) Quality review and Leadership Committee
COMMITTEES AND BOARDS Member of Purchasing Selection and Procurement for the College Implant Leadership Committee Leadership Committee Quality Review Committee
COMPUTER/TECHNOLOGY SKILLS Electronic Medical Records: Misys, MediTech, Hummingbird, Epic and Axium Windows 95/ 98 / NT/ 2000, XP/ Vista and Microsoft Office Applications (Excel, Access, PowerPoint, Outlook and Word) Minitab SAP-Desktop Intelligence SharePoint File Maker Pro Lotus Notes Various Mainframe Applications SPSS Data Desk Web Development (Fireworks MX, Freehand, Flash and Dreamweaver) Internet Research and Database Manipulation
SPECIALTIES Operations Improvement Revenue Cycle Management Project Planning/Management Quality Improvement Six Sigma Financial and Data Analysis Fiscal Management Marketing Strategy and Execution Value Added Methodologies Problem Solving
REFERENCES “During my tenure as Director of Clinics at the University of Illinois at Chicago College of Dentistry I had the opportunity to work with Mr. Eric Pertzborn. During this time I observed Mr. Pertzborn step up to the challenge of organizing and managing the Advanced Prosthodontics clinic. Eric was always aware the needs of the patients, faculty, staff and students and strove to addressed their concerns. Mr. Pertzborn demonstrates a commitment to his work. He constantly strives to improve the clinic, and maintains high standard of excellence in all aspects of his work.” September 1, 2010 Darryn Weinstein, Director of Clinics, University of Illinois College of DentistryManaged Eric indirectly at University of Illinois-Chicago
REFERENCES “Eric is a detail-oriented individual who's organization and professional skills help him to be successful in the position of Director at UIC. I had the opportunity to work with Eric on multiple occasions involving large-scale meetings and trainings. Each one was a success and his work and organization was an integral part.” May 19, 2009 Tenley Hart, Marketing & Sales Coordinator, Astra TechWorked with Eric at University of Illinois-Chicago
REFERENCES “It gives me great pleasure to forward this recommendation on behalf of Eric Pertzborn. Eric is one of the most personable and hardworking students I’ve had the privilege of teaching. He has a keen mind and an avid intellectual curiosity. This was made evident by his strong performance on written assignments and examinations in Marketing Management 300. From the first day of class, I was profoundly impressed with Eric’s amazing ability to grasp concepts and to provide critical insight. Throughout the semester, he maintained strong interest and quick understanding of the material. Part of the course was taught using seminar and case analysis format. This provided ample opportunity to comparatively evaluate Eric’s ability to extemporaneously analyze complicated scenarios and offer reasoned, well-articulated summaries of the material. This format also provided an opportunity for students to defend their positions as well as to challenge others. In addition to his analytic abilities, it was in this particular setting that Eric demonstrated superior leadership. As was often the case, he was more eager than most to evaluate concepts from alternative perspectives before drawing conclusions. His desire to gain a firm understanding of the material made him a guiding force in class discussion. Eric was a good student whose contributions in the classroom were respected by both his instructor and classmates alike. Among the five hundred and seventeen University of Wisconsin-Madison undergraduates that took my course, Eric was among the top half. I strongly recommend that you give his application favorable consideration. Since my course, I’ve observed that Eric has matured and more constructively channeled his energy and enthusiasm. Through a notable array of professional positions at Dean Medical Center, Biotechnology Center, Laboratory for Molecular & Computational Genomics (UW-Madison), and Energy Efficient Solutions, he has gained pragmatic insight about the inner workings of the medical research industry. Regarding Eric’s prospects, I’m confident that he will be a top performer.” April 29, 2009 Hank Boyd, Tyser Teaching Fellow, Univ. of Maryland, College Park - Robert H. Smith School of Business, taught Eric at University of Wisconsin-Madison