Le Blanc Ddsp Training Plan Presentation

Dr Dan’s SpeeDee Pizza2009 Training Plan
Presented by
Dr. Dan Surry, CEO and President
Created by Elisha LeBlanc, DDSP Training Director,
as a requirement for ISD 611 (Macro-Level Training Systems)

DDSP 2009 Training Plan
Company Overview
Together, we’re an eclectic crew of cooks serving people the best food they’ve ever had.

Training Policy
Value: It is our purpose to provide the highest quality food services to the world.
Belief: We know there is no substitute for quality.
Action: Our products, people, and places will be of the highest quality.

Training Policy
Challenge: We challenge all of our team members to be “cooks at heart”, and to give the best of their ideas, the best of their efforts, and the highest quality service in all they do.

Training Policy
Responsibility: We promise to respectfully take care of our people and provide them with the highest quality benefits and opportunities in the food service industry.

Rationale
We will use our SpeeDeeBooks and SpeeDeeWeb system in conjunction with Dan Surry University to empower our team members to be the highest quality food service workforce in the world.

Rationale
SpeeDeeBook
The SpeeDeeBook’s power comes from three key components:

It is 3G, GPS enabled – providing cheap, excellent, automatic routing services for our drivers and long haulers.
It is affordable, at less than $400, and it is easy to use.
It includes point-of-sale, business, thumbprint security, internet, and productivity software (and hardware, including options for a credit card reader and cash drawer).

And it’s better than the iPhone - a video-capable camera!

Rationale

Accessible wirelessly through our SpeeDeeBooks or through an internet connection.
Maintains all information for the company: finances, inventories, routes, store locations, physical locations.
Through a special blogging system, allows team members to create Useful Knowledge Content / Creation (UKC).
UKC – where all DDSP team members use their heads (and the SpeeDeeBooks) to write stuff down that could help everybody out.

Rationale
Accessible from anywhere in the world via SpeeDeeWeb, the DDSP Corporate University, and its collegiate affiliates enables all of our teams to conduct their professional development in an empowered manner.

Rationale
Here are a few of the collegiate affiliates DSU has developed so far:

Rationale
This technology-enabled training system will focus our organization’s energies on the following goals:

For DDSP to become a world leader in the food service industry, at least rivaling Pizza Hut and Dominos, within the next ten years.
For DDSP to grow from our current 400 pizza, bistro, and pub locations to over 8,000 food service locations around the globe within the next ten years.
To select, develop, and maintain excellent team members and franchises.

Rationale

To provide an excellent infrastructure with which to support our stores.
To build the highest quality store operations to create loyal customers.
To have our training system become a viable, self-sustained business entity.
To become debt-free as an organization in the next five years.

Rationale

To increase profit margins so that all future company acquirements can be paid in cash.
To create a DDSP financial banking system, enabling franchisees to borrow directly from us.
For DDSP to be the first of our many competitors to use an innovative, proprietary training system to implement a global business strategy.

Rationale
In other words, this technology-driven training program will help us to grow
EXPONENTIALLY.

Operational Plan

Analysis
Since the Spring of 1990 our corporation has grown from a small, family-operated store to a corporation which:

Has projected retail sales of $810 million dollars for the 2008 financial year.
Is the world leader in the pizza industry for the number of stores we have.
Employs 6,500 employees.
Has over 400 locations.
Consists of three successful, growing franchises.
Has been recognized as the highest quality food service chain in America.
Has the highest customer-service rating in the American food industry.

Analysis
The Pizza Industry is a $34 billion a year business, comprising a healthy 3.4% of the $1 trillion food industry. Our business has a lot of room to grow, but we need a great training program to make it happen and to overcome such challenges as our communication, distribution, and growth impediment problems.

Communication Challenge
With 6,500 employees spread across a continent, it gets a little difficult to make sure everyone’s in synch. How do we:
ensure all of the franchise owners are living up to the high expectations set within the DDSP franchises?
ensure hat everyone’s getting the proper training to do their jobs correctly?
get the knowledge in our team members’ heads out to the rest of us?

Distribution Challenge
We currently have no real nation-wide system for our stores to obtain the goods required to ensure optimum service.
Often are stores are hard-pressed to find the ingredients they need at reasonable costs.
Fine Buffalo Mozzarella is hard to come by these days, but our stores need it. How do we get it to them consistently and cost-effectively?

Growth Challenge
Our leaders are overburdened and spread thin.
Quality Assurance evaluations are at an all-time low.
Add this to our communication and distribution problems, if we don’t do something soon, not only will we stagnate, we’ll regress.
The 2009 Training Program
can help!

Analysis
We have more than enough capital and resources to accomplish our goals, given the successful development of our new SpeeDeeWeb system, our SpeeDeeBooks, and our relationship with learning affiliates through our new corporate university, DSU.

Design
All of our team members fall under three principle training levels (each of which forms the three main programs of our company. Because of our belief that every team member should be a “cook at heart,” we have created these three levels to develop our team members’ skills not only in their professional arenas (to where they can serve as a true team, eventually even being able to switch roles), but also in their kitchen arena, the foundation of our food service team.

Design
These are the three principle training levels, and the key concepts involved within each.
Level 1: Cook Program =Involves all team members who are not supervisors. This level teaches the basics of their profession and the culinary arts.

Level 2: Cuisine Chief Program =Involves all mid-level supervisors. This level teaches management, business leadership principles, and how to become a chef de cuisine.

Level 3: Executive Chef Program = Involves all top-level supervisors. This level teaches strategy level concepts, leadership, servant-mindedness, and how to become an executive or master chef.

Design
We’ll use the relationships we’re developing at Dan Surry University and the Useful Knowledge Content (UKC) generated from team members to provide most of the data. The Training Department’s primary role is to provide facilitation and leadership for development.

Implementation
Our guidance for leading this change effort comes from John Kotter’s book, Leading Change (1996), which describes 8 stages in change efforts.

The Eight Stage Process of Major Change
1) Establishing a sense of urgency
2) Creating a guiding coalition
3) Developing a vision and a strategy
4) Communicating the change vision
5) Empowering broad-based action
6) Generate short-term wins
7) Consolidating change and producing more change
8) Anchor new approaches in the culture.

Evaluation
How does the plan affect our bottom line?
Do our team members “blossom” under this plan?
Do our team members take a hold of the program and make it their own?
Do they “invest” back into the company as we invest in them?

Conclusion
Already we’ve had some great suggestions come through SpeeDeeWeb.
NarutoAdvertising Campaign.

Conclusion
Mobile Pizza Trucks / Pizza sold from delivery vehicles.

Conclusion
Pizza Vending Machines!

Conclusion
We can grow beyond our wildest expectations through the 2009 Training Plan.
There’s no telling what the future holds.
We can be the very best food service provider in the world, as long as we remember…

There’s
No
Substitute
For
Quality!