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MAX-558 Healing Leadership
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MAX-558 Healing Leadership

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This session is dedicated to the possibility that the majority of leadership thinking is wrong as it is ultimate based on manipulation - trying to “get someone to do something.” Coming to terms with this idea is difficult and not for everyone because it requires us to examine some of our most deeply held beliefs and either dismiss them or at least think differently about them. If you are interesting in having a conversation about healing leadership, you are invited to attend this session facilitated by Ed Kless, Sage senior director of partner development and strategy. This material is based on the work of Howard Hansen and Steve Geske, who have presented at previous Sage Summits.


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  • 1. Healing Leadership Ed Kless - @edkless MAX-558 #SageSummit
  • 2. The contents of this presentation were provided by individual(s) and/or company listed on the title page. The information and opinions presented in this presentation may not represent Sage’s positions, strategies, or opinions. Unless explicitly stated, Sage is not responsible for the content herein and no endorsements are implied. ©2014 Sage Software, Inc. All rights reserved. Sage, the Sage logo, and any product and service names mentioned herein are trademarks of Sage Software, Inc. or its affiliates. All other names used in this presentation are for informational purposes only and may be trademarks of their respective owners. #SageSummit
  • 3. To be recognized as the most valuable supporter of small and medium sized companies by creating greater freedom for them to succeed.
  • 4. What Gridlock Looks Like • Organizational Paralysis • Absence/Abdication of Mission/Purpose • Disoriented Planning • Chaotic Communication • Resistance and Sabotage • Toxic environment • Adapting towards the least mature • Ineffective Actions
  • 5. What Gridlock Looks Like • Reactive responses • Focus on Symptoms • Blame Displacement • Unending treadmill of trying harder • Looking for answers rather than reframing questions • Either/or thinking that creates false dichotomies
  • 6. Traditional Models • Power – Influencing others to do what it is believed they should do. • Rescuing – Saving others from consequences of decisions made.
  • 7. “The way out of our ruts in leadership requires shifting our orientation, from one that focuses on techniques that motivate others to one that focuses on the leader’s own presence and being”. - Ed Friedman
  • 8. 0 2 4 6 8 10 12 2 4 6 8 10 12 2 4 6 8 10 12 Time of Day Chronic vs. Episodic Anxiety Episodic Chronic
  • 9. 0 2 4 6 8 10 12 2 4 6 8 10 12 2 4 6 8 10 12 Time of Day Chronic vs. Episodic Anxiety Episodic Chronic
  • 10. Process and Presence • Power lies in presence rather than method. • Leaders should avoid trying to instill insight into the unmotivated. • Self definition = responding non-anxiously. • Watch the triangles.
  • 11. 5 Principles of Non-anxious/Present Leadership 1. The capacity to separate oneself from surrounding emotional processes. 2. The capacity to obtain clarity about one’s principles and vision. 3. The willingness to be exposed and to be vulnerable. 4. Persistence in the face of inertial resistance. 5. Self-regulation in the face of reactive sabotage.
  • 12. What A Well-Differentiated Leader Does in Times of Crisis • Works out balance between being responsible for self and being labeled obstreperous. • Keeps the system loose through humor. • Makes decisions when the same question brings no new information. • Confronts people with their freedom.
  • 13. Session survey • Complete a survey for this session! Your feedback will help us improve! http://goo.gl/2MUPWW Session code: BUS-559 Session title: Increasing User Adoption #SageSummit
  • 14. Questions? • Send any questions you may have about this session to: Ed.Kless@sage.com #SageSummit
  • 15. #SageSummit