Issues List Management

by Ed Kless on Jul 09, 2009

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Ed Kless' presentation from Insights 2009 on Issues List Management and how is can be used to replace time sheets in a professional knowledge firm.

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Ed Kless' presentation from Insights 2009 on Issues List Management and how is can be used to replace time sheets in a professional knowledge firm.

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Issues List Management — Presentation Transcript

GEN12 – Issues List Management (or How to Replace Time Sheets With Something That Actually Matters to Your Customers)
Ed Kless

CPE Credit
In order to receive CPE credit for this session you must be present for the entire session.
Session code: GEN12
Recommended CPE credit = 1
Delivery Method = Group Live
Field of Study = Specialized Knowledge and Applications
Visit the Continuing Professional Education kiosks to enter CPE credit during the conference.

A Tale of Two Equations

What does the customer want?

Issues are not just the bad stuff

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Your feedback helps us improve future sessions and presentation techniques.
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Issues List Management

by Ed Kless on Jul 09, 2009

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Issues List Management — Presentation Transcript