Issues List Management

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Ed Kless' presentation from Insights 2009 on Issues List Management and how is can be used to replace time sheets in a professional knowledge firm.

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  • Capitalism = Mutually beneficial, not zero sum Crisis of self esteem – discounting is more a function of lack of SE than of competition Move from PSF to PKF ABH – remember at least 50% of the sales we make is partner services Employees can be motivated and want to be retained Training stay/leave Management = leadershipMarket share myth – all revenue is good revenue M&As do not increase value
  • Issues List Management

    1. 1. GEN12 – Issues List Management (or How to Replace Time Sheets With Something That Actually Matters to Your Customers)<br />Ed Kless<br />
    2. 2.
    3. 3. CPE Credit<br />In order to receive CPE credit for this session you must be present for the entire session.<br />Session code: GEN12<br />Recommended CPE credit = 1<br />Delivery Method = Group Live<br />Field of Study = Specialized Knowledge and Applications <br />Visit the Continuing Professional Education kiosks to enter CPE credit during the conference.<br />
    4. 4. A Tale of Two Equations<br />
    5. 5. What does the customer want?<br />
    6. 6. Issues are not just the bad stuff<br />
    7. 7. Your Feedback is Important to Us!<br />Please complete the evaluation form for this session. <br />Your feedback helps us improve future sessions and presentation techniques. <br />Please include your session code on the evaluation form: GEN12<br />www.edkless.com<br />Thank you for your participation.<br />

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