Literature review on performance management
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Literature review on performance management



Literature review on performance management

Literature review on performance management



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Literature review on performance management Literature review on performance management Document Transcript

  • Literature review on performance managementThe Deming Prize was established in 1951 to recognize quality achievement in Japaneseorganizations. The award was named to honor Deming, the leading thinker and innovatorwho helped Japan to overcome the economic crisis after World War II. The Union ofJapanese Scientists and Engineers manages the award and it may be given in fourcategories: individual, companies and other operating organizations, factories, andcompanies located outside Japan. Some of the criteria used for the award: topmanagement; human resource management; organization structure and its operation;daily management; policy management; relationships to ISO 9000 and ISO 14000;quality assurance; new product and technological development; process control; qualityevaluation and audit; activities covering the whole cycle; supplier management; cross-functional management; environment and safety management; education and training;relationship with customers, suppliers, and shareholders; and continuously securingprofit.The European Quality Award was established in 1992 to promote quality in Europeancompanies. This award evaluates organizations on nine criteria: leadership, policy andstrategy, people (employee) management, resources, processes, customer satisfaction,people (employee) satisfaction, impact on society, and business.Similar to the Deming Prize and the European Quality Award, the U.S. governmentestablished the Malcolm Baldrige National Quality Award (MBNQA) in 1987 to promoteawareness of quality excellence, to recognize quality achievements of U.S. companies,and to publicize successful quality strategies. The dual goals of the Baldrige criteria areto improve value to customers, which results in marketplace success, and to improveoverall financial and company performance to meet the needs of shareholders, owners,and other stakeholders. The National Institute of Standards and Technology(NIST)manages the award and it may be given each year in six categories such asmanufacturing, service, small business, health care, education, and nonprofitorganizations. The MBNQA criteria are built upon the following set of core values andconcepts:(1) visionary leadership,(2) customer-driven excellence,(3) organizational and personal learning,(4) valuing employees and partners,(5) agility,(6) focus on the future,(7) managing for innovation,(8) management by fact,(9) social responsibility,(10) focus on results and creating value, and(11) systems perspective.
  • Im sure that, you can understand the high-level overview of quality assessmentframeworks. Let us compare the frameworks now. Few years back, I conducted aliterature review in Quality Management as part of my doctoral dissertation and found thebelow similarities and differences between these frameworks.Similarities: Quality Management criteria such as Customer focus, Leadership, Qualityplanning, human resource development, Information management, Process management,Supplier relationship, Social responsibilities and business results are used to assessorganizations quality approach in all these three frameworks.Differences: The Quality Management criterion "Benchmarking" is not considered inDeming prize. However this criterion is used in European Quality Award & MBNQA.Similarly, the criterion "Organization culture" is not considered in MBQNA, but used inEuropean Quality Award & Deming prize.Organizations can use one of the above mentioned framework to access their qualityapproach. However, I think developing a customized framework by considering fewcriterions from these frameworks and by considering organizations core values would bethe better approach to access organizations quality approach. : Over 200 ebooks, templates, forms forperformance appraisal.