About As a customer for many companies (telcos, banks, health care...etc) I expect :
1- to be recognized when I call, mail or generally interact.
2- my issue to be resolved or inquiry be answered at the first time.
3- proactively be informed about offers relevant to me.
Since this rarely happens, my mission is to help companies achieve it.
Backed with over decade of experience in contact centers from strategy, roadmap, execution and operations, I try to make reaching the contact center a pleasant experience.
- Multi-channel including social media
- Customer experience (CX)
- Reduce OPEX
- Optimize operations