Dublin City CouncilCase Study | Managed Network Services
2 Case Study — Dublin City Council                                       Case Study — Dublin City Council 3Overview       ...
4 Case Study — Dublin City Council                                           Case Study — Dublin City Council 5Mission Cri...
6 Case Study — Dublin City Council                                                            Case Study — Dublin City Cou...
Get In TouchTo nd out how eircom Managed NetworkServices can bene t your business, pleasecontact your eircom account manag...
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Dublin City Council chose eircom as its managed services partner to ensure efficiency, cost-effectiveness and security in its communications

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With an extensive ICT network spanning the Dublin metropolitan area, Dublin City Council and its ICT team manage one of the most dispersed and mission critical networks in Irish Local Government with eircom as its managed services partner.

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Dublin City Council chose eircom as its managed services partner to ensure efficiency, cost-effectiveness and security in its communications

  1. 1. Dublin City CouncilCase Study | Managed Network Services
  2. 2. 2 Case Study — Dublin City Council Case Study — Dublin City Council 3Overview “All the elements we requiredWith an extensive ICT network spanning theDublin metropolitan area, Dublin City Council were there in the managedand its ICT team manage one of the most service eircom proposed. Thedispersed and mission-critical networks in IrishLocal Government. Recognising that the most relationship between our owncost-effective and ef cient way to manage keynetwork equipment and security services vital team and eircom has provento business performance is through a managed very productive and we areservices partnership, Dublin City Council choseeircom as its managed services partner. continuing to realise the cost bene ts of the managed services model.” Brian Curtis, Head of ICT, Dublin City Council
  3. 3. 4 Case Study — Dublin City Council Case Study — Dublin City Council 5Mission Critical “An ICT estate like ours, whichManaged network services has grown over a numberLike many of Europe’s largest localgovernment organisations, Dublin City of years, has a scope and aCouncil has a critical requirement for high complexity that make the task ofavailability in its networking and securityinfrastructure. providing a network equipmentWith so many vital activities and applications and security managed servicereliant on ICT - including nancial systems, challenging. We were extremelycity councillor meetings, organisational e-mail,customer databases - Dublin City Council took pleased with how smoothlythe notable step of providing internal service level and ef ciently eircom assumedagreements with its own users, guaranteeingservice availability levels. management of these servicesDublin City Council was keen to nd a managed for us, and the service wenetwork and security services partner who couldnot only guarantee maximum availability and receive on an ongoing basis hasrapid issue resolution, but who also fully grasped been excellent. We’re lookingthe business implications for Dublin City Councilof downtime. Cost ef ciency was another key forward to continuing thedeciding factor. Dublin City Council required its relationship.”managed services partner to demonstrate thatout-sourced delivery of network and securityservices would be more cost effective than in- Brian Curtis,house management by Dublin City Council, Head of ICT,who needed their teams to be freed up to focus Dublin City Councilon strategic ICT projects. Dublin City Councilchose eircom to provide its managed networkequipment and ICT security services.“All the elements we required were there in themanaged service eircom proposed,” said BrianCurtis, Head of ICT for Dublin City Council.”Therelationship between our own team and eircomhas proven very productive and we are continuingto realise the cost bene ts of the managedservices model.”
  4. 4. 6 Case Study — Dublin City Council Case Study — Dublin City Council 7 Behind the scenes Networking and security infrastructure There are six key elements to eircom’s managed service which highlight the depth of collaboration between Dublin City Council and eircom: Network monitoring and issue resolution: eircom’s Network Operations Center (NOC) proactively monitors all Dublin City Council network devices, allowing the rapid diagnosis and resolution of issues including software updates, performance analysis and assessment. This ensures that the Dublin City Council network supports its day-to-day business needs. Field engineers on standby: eircom eld engineers are on call for any on-site visits needed to repair non-performing hardware. This comprehensive capability offers rapid coverage for Dublin City Council across its dispersed estate Dedicated service manager to maintain service quality: eircom’s dedicated service manager analyses and reports to Dublin City Council on key service issues, and ongoing recommendations for further service improvements, giving Dublin City Council greater forward visibility and control of its ICT investment. Comprehensive tailored solution: eircom’s managed security service encompasses management and troubleshooting of rewalls, web content lters, and antivirus appliances Proven methodologies: eircom experts use proven methodologies to ensure an effective switch to eircom of the managed services elements on the Dublin City Council network. Key steps include extensive discovery activities (both in software and in person) to allow full detection and documentation of all elements of the customer’s architecture. This allows the eircom team to quickly understand the business impact and priority of all elements to correctly prioritise maintenance and repair activities. Leveraging the strengths of technology partnerships: as the longest established Cisco Gold partner, eircom has developed an in-depth understanding of the support processes of essential networking equipment vendors including Cisco. For all managed services customers, eircom takes steps to ensure the fastest possible issue resolution and equipment replacement from vendors, to give maximum protection to the customer’s uptime and business.
  5. 5. Get In TouchTo nd out how eircom Managed NetworkServices can bene t your business, pleasecontact your eircom account manager.www.eircomforbusiness.ie

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