eircom AssureNetManaged network services for better business performance
2 eircom AssureNetBusiness today demands moreThe most effective organisations in the        From credit control to custome...
eircom AssureNet 3More visibility                                       You’re also empowered to keep your                ...
4 eircom AssureNetContents & quick links
eircom AssureNet 5Contents at a glance	Overview of eircom AssureNetKey features – tailored for you                   06A b...
6 eircom AssureNetKey features – tailored for youA managed network                             Tailored to your business p...
eircom AssureNet 7      Network map                                              MNS13-derry-bip-dsl                      ...
8 eircom AssureNetPerformance reports that                         A partnership model you controlare business-relevant   ...
eircom AssureNet 9A business-focusedmanaged network serviceeircom AssureNet is designed to deliver you         We continua...
10 eircom AssureNetReal benefits for your businessAssureNet from eircom is an IT partnership that benefits yourorganisatio...
eircom AssureNet 11Technology                                        Financial•	 Increase stability and predictability of ...
12 eircom AssureNetSkilled engineers on site,around-the-clockCustomers increasingly expect that the services      Our Cust...
eircom AssureNet 13Problem management drivingnetwork efficienciesWhere there is a recurring incident on yournetwork we wil...
14 eircom AssureNetA single point of contactthrough to resolutionWe understand how important the human             We also...
eircom AssureNet 15                                                                                     Out of hours      ...
16 eircom AssureNetPowerful reporting capabilitieseircom AssureNet has a range of reporting         In addition, a monthly...
eircom AssureNet 1717 eircom AssureNetHome screenNetwork Dashboards      InSight Center      Explorer          Events     ...
18 eircom AssureNet Network Dashboards     InSight Center   Explorer   Events   Maps      Reports       Tools     Administ...
eircom AssureNet 19Integrated Flow Analysis:Network Dashboards         InSight Center    Explorer    Events     Maps    Re...
20 eircom AssureNetCustomers trust eircom AssureNetDublin City Council                   AIB                              ...
eircom AssureNet 21Meet our team
22 eircom AssureNetHighly certified andexperienced teamEnda Doyle                         Mary Murphy                      ...
eircom AssureNet 23eircom prides itself on its engineeringcapability. Our teams contain highly certifiedand experienced en...
24 eircom AssureNet
eircom AssureNet 25Why choose eircom?
26 eircom AssureNet                                                                  eircom AssureNet 26Unrivalled experie...
27 eircom AssureNet                                                                      eircom AssureNet 27A unique end-t...
28 eircom AssureNeteircom Managed SecurityContinuous protection in a                       eircom Managed Security helps y...
eircom AssureNet 29“Our objective is to have a proactive, best in class security infrastructure that will protect our cust...
30 eircom AssureNeteircom for BusinessTechnology you can count on                                                         ...
eircom AssureNet 31                                       ce                                      rviData Centre Service  ...
Get in touchTo find out how eircom AssureNet can benefit your business, pleasecontact your eircom account manager or call ...
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Managed network services for better business performance

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eircom AssureNet

  1. 1. eircom AssureNetManaged network services for better business performance
  2. 2. 2 eircom AssureNetBusiness today demands moreThe most effective organisations in the From credit control to customer relationshipworld are successful because they respond management, we focus on your most criticalto the specific challenges facing them in functions. We make it easier for you totheir industries. give the essential business functions top priority – because we not only manage theMeeting these extraordinary challenges communications network those functionsrequires focus. eircom AssureNet, our depend on, we manage it in a way that makesmanaged network service, offers you an IT business sense to you.partnership that gives you back that freedomto focus on your own business challenges.Your productivity and your people are moredependent than ever on your underlyingcommunications network. eircom AssureNetis a managed network service that providesthe predictable, high-performance networkyour business demands.
  3. 3. eircom AssureNet 3More visibility You’re also empowered to keep your business colleagues informed and manageImagine if, at a glance, you could check the their expectations, with frequent, proactivenetwork health of key business activities like updates from our engineering team on theinvoicing, credit card transaction processing, actions we are taking to resolve issues.or your contact centre. That’s the vision thatinspired eircom AssureNet. We build your More assurancemanaged network service customised for your eircom AssureNet is built around a simplebusiness priorities – and we give you continual principal: you decide the business activitiesvisibility into the service, so you can see clearly that need greatest protection againsthow your network investment is supporting network disruption; we’ll help you deliveryour operational activities. that assurance. ICT estates are growingMore control more complex and more business-critical. We’ll help you achieve the calibre of networkeircom AssureNet delivers better control of performance that enables better businessthe underlying network that drives your key performance.activities. We proactively monitor and manageall the interconnected components on yourbusiness network that impact your key businessareas. Our engineers rapidly recognise andresolve problems, such as slowly respondingbusiness applications, network outages orhardware failures across your ICT estate.
  4. 4. 4 eircom AssureNetContents & quick links
  5. 5. eircom AssureNet 5Contents at a glance Overview of eircom AssureNetKey features – tailored for you 06A business-focused managed network service 09Real benefits for your business 1024 × 7 × 365 serviceSkilled engineers on site, around-the-clock 12A single point of contact through to resolution 14Powerful reporting capabilities 16Why eircom AssureNetCustomers trust eircom AssureNet 20Meet our team 22Why choose eircom? 26
  6. 6. 6 eircom AssureNetKey features – tailored for youA managed network Tailored to your business prioritiesservice for your needs We tailor your managed network service aroundeircom AssureNet is designed to address the the critical business functions you define. Thisissues that our customers tell us pose the means it’s easier for you and your managementbiggest challenges to their business. team to see how your investment in network infrastructure is being utilised to drive vital,• Tailored to your business priorities revenue-impacting business functions.• Faster resolution times and fewer outages Our monitoring and our remediation of incidents on your network are all governed by• Better configuration management your business priorities, so you can rest assured that network events impacting your critical• Performance reports that are business functions are always recognised quickly business-relevant and resolved first.• A partnership model you control
  7. 7. eircom AssureNet 7 Network map MNS13-derry-bip-dsl MNS10-letterkenny-bip-dsl MNS17-warsaw-bip-dsl Ulster MNS12-belfast-bip-dsl MNS08-sligo-bip-dsl MNS03-cavan-bip-dsl MNS14-glasgow-bip-dsl Connaught MNS02-dundalk-bip-dsl Leinster MNS18-berlin-bip-dsl MNS04-athlone-bip-dsl Si MNS01-hq-bip-dsl MNS15-manchester-bip-dsl MNS01-hq-6509 MNS07-galway-bip-dsl MNS16-london-bip-dsl MNS06-limerick-bip-dsl Munster MNS05-waterford-bip-dsl MNS19-paris-bip-dsl MNS09-cork-bip-dsl MNS20-madrid-bip-dslFaster resolution times and Better configuration managementfewer outages We understand how important it is to ourUsing predictive analysis and event correlation, customers to keep track of and better controlour engineering team can pro-actively recognise the configuration files which manage all theirand resolve issues before they impact your network attached devices.network performance and your business. The devices and processes that make up yourThe service incorporates next-generation network are not static. The configurations mustnetwork management technology that focuses be changed from time to time as softwareour remediation on incidents with the greatest is updated or as greater or lesser levels ofpotential impact on your operations. False openness are required on parts of the network.positives are reduced and resolution times arefaster, protecting your business continuity. We keep a running record of changes to your device configurations. This means significant time savings for your busy IT team, in the event that network problems arise and you need to consult or roll back to an earlier configuration. We will also raise and escalate an alert on any unauthorised configuration changes.
  8. 8. 8 eircom AssureNetPerformance reports that A partnership model you controlare business-relevant You decide the extent to which you’deircom AssureNet makes it easier for you like to out-task network monitoring andto report on and monitor your network management responsibilities. Based on timeperformance and health. One screen gives an of day or criticality of the business function,overview of your network at a glance, and it’s you can choose from our different serviceeasy to drill down if you need further detail. tiers, which offer increasing levels of oversightGenerate the reports you want, in a way by our engineers.that’s meaningful to you and your business We can continuously verify that all of yourcolleagues. critical components are connected, or we can go further to verify performance, useful if a vital business application is functional, but isn’t operating optimally for your colleagues.
  9. 9. eircom AssureNet 9A business-focusedmanaged network serviceeircom AssureNet is designed to deliver you We continually monitor all components ina business-centred, holistic view of how your the map, proactively alerting you when issuesenterprise network is performing. arise and commencing remediation in line with your business priorities.We identify your business-critical functionsand build your service around it, including our All our monitoring, management andmonitoring, management and remediation remediation activity is tied to the criticalactivities, as well as all reporting. business functions you define.At the beginning of our managed network We also continually measure performanceservice engagement with you, we work closely of your critical business process by runningwith you to understand each of your critical synthetic transactions across your network -business functions and their relative priority to for example, simulating an activity such as ayour organisation. customer credit card transaction – which we monitor for speed and quality end to end.Our engineers then create a detailed mapof all the network components that support The benefit to your organisation is betterthose business functions, including software continuity in your critical operations andapplications, switches, routers and all assurance that we’re focussed on the parts ofpertinent network connections. your business that matter most to you.
  10. 10. 10 eircom AssureNetReal benefits for your businessAssureNet from eircom is an IT partnership that benefits yourorganisation across a range of key business areas:Business Operations• Standardise and control operating costs • Support business continuity during• Improve return on IT investment disruptive events• Move from a capital expenditure intensive • Improve access to business applications for to an operational expenditure model for mobile and remote workers network investment • Keep all stakeholders actively informed• Protect performance of critical business during network incidents functions such as invoicing, contact centre • Ensure that restoration of business-critical and key databases services is always prioritised• Align IT and business colleagues as strategic partners• Improve business agility by focusing IT resources on strategic projects
  11. 11. eircom AssureNet 11Technology Financial• Increase stability and predictability of the • Better cost control management network • Consolidation of vendors provides greater• Reduce time spent on diagnostic and fix economies of scale activity • Move from a capital expenditure model to• 24-hour proactive resolution of incidents, an operational expenditure model following ITIL processes • Makes the IT budget more predictable• Rapidly generate network performance • Guarantees performance of critical financial reports processes such as invoicing• Devote more time to strategic IT projects• One IT partnership manages multiple IT and telecom suppliers• Reduce false positives and accelerate resolution time with event correlation and predictive analysis
  12. 12. 12 eircom AssureNetSkilled engineers on site,around-the-clockCustomers increasingly expect that the services Our Customer Response Centre (CRC) is staffedyou offer should be available 24 hours a day. 24 hours a day, 365 days a year. When youBut it’s challenging for organisations to recruit, contact the eircom CRC, you’re speaking withretain and afford the level of networking skills an engineer who can diagnose and usuallyin-house to meet those expectations. resolve your question on the spot. 95% of all identified incidents are resolved by our level 1eircom AssureNet is the first managed service engineering team. The remaining incidents areof its kind from eircom that offers you local, escalated to Level 2 and Level 3 engineers as24-7, engineering resources to detect and required until the issue is cleared toresolve business impacting incidents on your your satisfaction.business network, available on an operationalexpenditure basis. The up-to-date knowledge of our experienced engineers, and our ITIL processes, are your assurance that any network incident will be rapidly acted on and addressed. Where there is a recurring incident on your network, our problem management process lets us ascertain the root cause. This proactive management of your network performance facilitates continuous improvement and optimisation in your business-critical network.
  13. 13. eircom AssureNet 13Problem management drivingnetwork efficienciesWhere there is a recurring incident on yournetwork we will instigate our problemmanagement process as part of your managedservice to ascertain root cause analysis andsubsequent remediation. This proactivemanagement of your network performancefacilitates continuous improvement andsubsequent network optimisation.
  14. 14. 14 eircom AssureNetA single point of contactthrough to resolutionWe understand how important the human We also provide you with a named individualtouch is when it comes to resolving an issue who will manage any incident right throughon the network that supports your business. until resolution. Our proactive communicationOne of the strengths of our service is our with you allows you to manage the expectationsextensive use of intelligent automated systems, of your colleagues, particularly where criticalwhich manage activities such as automatic business functions havecommunication to you that an issue has been been impacted.detected and remediation has commenced.
  15. 15. eircom AssureNet 15 Out of hours cover means better business protection With eircom AssureNet Out of Hours, our engineers can take care of your network when your resources may be limited, including evenings, weekends and holiday periods.Proactive incident resolutionEverything we do to manage and resolve Our 24-7 engineering resources are an excellentincidents on customer networks is governed way to provide affordable protection for yourby the IT Infrastructure Library. Through our business infrastructure. A number of eircomITIL framework and ISO 20000 accreditation, customers choose eircom AssureNet Out ofyou can be reassured of the highest level of Hours, allowing them to supplement theirprofessionalism and rigor. in-house resources during periods such as weekends or holidays.According to the eircom AssureNet service levelagreement you choose, we will immediatelyreport any incidents to you and will beginremediation on any impairment in the functionof your enterprise network.
  16. 16. 16 eircom AssureNetPowerful reporting capabilitieseircom AssureNet has a range of reporting In addition, a monthly performanceoptions, from an at-a-glance business view to a reporting pack is issued outlining how yourmore technologically-focussed dashboard. network is performing for the previous period by critical business function.Self-serve reports are available in nearreal-time through a dedicated customer portal. Finally, for customers who require ongoingThese reports can be customised from consultation, an eircom CCIE engineera library of templates to meet your specific reviews the capabilities and findings frombusiness requirements. monthly reports, culminating in a regular face-to-face meeting, with an appropriate plan of action for ongoing improvements and optimisation in your network.
  17. 17. eircom AssureNet 1717 eircom AssureNetHome screenNetwork Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help Type: Open From: no limit To: now Severity: all For: all Count: 1 ! Ann Description Source # Impact Details Last Seen Port Outbound Discar MNS01-hq-6509 [ 6/2 outDiscards=100.00 ( 27-Aug-2012 10:06:30 Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26 1 Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26 MNS13-derry-bip-dsl MNS10-letterkenny-bip-dsl Port Outbound Discar MNS01-hq-6509 [ 6/2 outDiscards=100.00 ( 27-Aug-2012 10:06:30 MNS17-warsaw-bip-dsl Ulster Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26 MNS12-belfast-bip-dsl 1 Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26 Port Outbound Discar MNS01-hq-6509 [ 6/2 outDiscards=100.00 ( 27-Aug-2012 10:06:30 MNS08-sligo-bip-dsl Port Utilization High MNS01-letterkenny-bip inUtil=88.18 (thresho 27-Aug-2012 10:05:26 1 Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26 MNS03-cavan-bip-dsl MNS14-glasgow-bip-dsl Connaught 1 Port Outbound Discar MNS01-hq-6509 [ 6/2 inUtil=88.18 (thresho 27-Aug-2012 10:05:26 MNS02-dundalk-bip-dsl Leinster MNS18-berlin-bip-dsl MNS04-athlone-bip-dsl Si MNS01-hq-bip-dsl Status Summary MNS15-manchester-bip-dsl MNS01-hq-6509 Open Events MNS07-galway-bip-dsl Service Current Views Services status Devices Reachability Critical Severe Minor Major Info Total Tools National Wide MNS16-london-bip-dsl 0 N/A 12 95.7% 0 1 0 0 0 1 Area Network MNS06-limerick-bip-dsl Data Centre 0 N/A 8 100.0% 0 0 0 0 0 0 Munster International Wide 0 N/A 7 95.7% 0 1 0 0 0 1 MNS19-paris-bip-dsl Area Network MNS05-waterford-bip-dsl All Devices 0 N/A 2500 95.7% 0 0 0 0 0 0 MNS09-cork-bip-dsl MNS20-madrid-bip-dslDone The home screen is fully configurable to include your network map and priortised areas that are specific to your business. With this view you can see your network map, details of current events and a status summary.Explorer view : provides a view of devicesmanaged by the service Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help Browse Drop Box Events No open events (View Event History) mns02-bip-dundalk-reach mns01-bip-hq Key Metrics mns011-bip-london mns08-bip-sligo CPU% Memory% Latency (ms) mns03-bip-cavan-reach mns09-bip-cork-dsl mns07-bip-galway-dsl mns01-bip-hq 16% 24.8% 4 ms [5/2] Uplink to MNS_F2_Sw1 CPU Utilization% Memory Used% ICMP Latency (ms) 100% 100% 20 [5/4] Uplink to MNS_F4_Sw2 15 [5/5] Uplink to MNS_F5_Sw1 50% 50% 10 [5/6] Uplink to MNS_F6_Sw1 5 0% 0% 0 [6/2] Uplink to MNS_F2_Sw1 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 [6/4] Uplink to MNS_F4_Sw4 [6/6] Uplink to MNS_F6_Sw4 Ports [6/6] GVPN_Router [6/6] Compaq 1 Rack 2 Showing all 23 ports [8/6] Snap Manager Rack 3 [8/8] Prolient 4 Rack 2 General Info [8/9] Prolient 5 Rack 2 [8/12] MNSDUBFPO1 Rack 2 Management Level: Full (MgmtPort Only Certified: Certified Manufacturer CISCO Done This enables you to see all devices and associated events along with key metric performance.
  18. 18. 18 eircom AssureNet Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help Browse Drop Box Events No open events (View Event History) mns02-bip-dundalk-reach mns01-bip-hq Key Metrics mns011-bip-london mns08-bip-sligo Active Avail% Inbound Utilization% Outbound Utilization% Inbound Fault% Outbound Fault% Inbound Discards% Outbound Discards% mns03-bip-cavan-reach mns09-bip-cork-dsl mns07-bip-galway-dsl mns01-bip-hq 100% 1.9% 15.9% 0% 0% No Data No Data [5/2] Uplink to MNS_F2_Sw1 Active Oper Status Availability Inbound Utilization% Outbound Utilization% Inbound Fault% 100% 100% 100% 100% [5/4] Uplink to MNS_F4_Sw2 [5/5] Uplink to MNS_F5_Sw1 50% 50% 50% 50% [5/6] Uplink to MNS_F6_Sw1 0% 0% 0% 0% [6/2] Uplink to MNS_F2_Sw1 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 [6/4] Uplink to MNS_F4_Sw4 Outbound Fault% Inbound Discards% Outbound Discards% 100% 100% 100% [6/6] Uplink to MNS_F6_Sw4 50% 50% 50% [6/6] GVPN_Router [6/6] Compaq 1 Rack 2 0% 0% 0% 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 07:00 08:00 09:00 10:00 [8/6] Snap Manager Rack 3 [8/8] Prolient 4 Rack 2 General Info [8/9] Prolient 5 Rack 2 [8/12] MNSDUBFPO1 Rack 2 Interface Description: [8/2] GVPN_Router Type (IANA): Ethernet Operational Status: up Done From the device screen you can drill down further to view your network at interface level. This provides a more detailed insight into the health of a device, helping to pinpoint problems before they affect service.Integrated Flow Analysis: Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help Flow Summary Flow Summary router-bcy netflow or gi 1.10 router-bcy netflow for gi0/0. 16.0M 32.0M 1.00 14.0M 28.0M 28.0M 12.0M 24.0M 24.0M 10.0M 20.0M 20.0M 8.00M 16.0M 16.0M No dat 6.00M 12.0M 12.0M 4.00M 8.00M 8.00M 2.00M 4.00M 4.00M 0 0 0 09:50 10.00 10:10 10:20 09:50 10.00 10:10 10:20 01:00:00:000 ESP AH Unknown smtp set Click to view the flow analysis page igabitEthernetU/1.1U on mnsU1-router-bcy [Gi0/0]GigabitEthernet0/0 mns01-router-bcy ifindex:0 on 95.45.218.90 netflow for gi0/0.10 router-dub No data available Gain a better understanding of traffic flow analysis and traffic volumes across your network via the netflow screens and reports. Netflow is useful in identifying network congestion Done and applications consuming a high percentage of bandwidth.
  19. 19. eircom AssureNet 19Integrated Flow Analysis:Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help Flow Analysis Device: mns01-router-bcy Interval: Last 30 minutes Chart style: Stacked Area Top-N: 5 Add to flow dashboard 5 minute samples Selected Filters: [Gi0/1.1] GigabitEther Last 30 minutes ter=bcy Last hour Breakdown:Interface ApplicationHost Last 2 hours tion) QOS (All, DSCP, IP Precedence) Protocol Port 1 hour samples Last 4 hours Last 8 hours Application Average bps 17.0M Last 24 hours Last 2 days ESP 8.65M 16.0M 6 hour samples AH 1.14M 15.0M Last 4 days Last week Unknown 227k 14.0M 1 day samples smtp 214K All 13.0M set 33.6k 12.0M capwap-data 30.9k www-http 28.0k 11.0M microsoft-ds 9.94k 10.0M commplex-main 8.77k 9.00M connected 5.19k 8.00M snmp 3.94k 7.00M bb 3.90k netbios-ns 2.37k 6.00M snmptrap 1.85k 5.00M ICMP 1.59k 4.00M vinainstall 1.38k 3.00M domain 658 2.00M h323gatestat 605Done Application traffic flows can be viewed by hour, day and week – in this image you can see traffic flows on an application during the “last 30 minutes”.Network Dashboards InSight Center Explorer Events Maps Reports Tools Administration Preferences Help Flow Analysis Device: mns01-router-bcy Interval: Last 4 days Chart style: Pie Top-N: 20 Add to flow dashboard Selected Filters: [Gi0/1.1] GigabitEthernet0/1.10 on mns01-router-bcy Breakdown:Interface ApplicationHost (All, Source, Destination) QOS (All, DSCP, IP Precedence) Protocol Port Port Average bps 4416 83.5K 11816 83.5K 5247 61.6K 25 24.0K 257 17.1K 445 15.8K 139 12.1K 17000 9.17K 5000 8.09K 80 6.13K 17002 5.66K 1670 4.62K 161 4.03K 1984 3.86K 47159 3.30K 16996 3.25K 1806 2.92K 16998 2.78KDone All of the reports are easily configurable into differing chart types and can be saved and exported for future use.
  20. 20. 20 eircom AssureNetCustomers trust eircom AssureNetDublin City Council AIB Northern Ireland Civil ServiceWith an extensive ICT AIB selected eircom to provide Northern Ireland Civil Servicenetwork spanning the Dublin Managed Communications (NICS) is undergoing one of themetropolitan area, Dublin City Services for its operations most exciting periods in its history,Council and its ICT team manage across Ireland, Northern Ireland with an expansive modernisationone of the most dispersed and and Great Britain. eircom is and reform programme thatmission-critical networks in Irish delivering a portfolio of services includes a 10-year programme ofLocal Government. Recognising to AIB including a 300 site ICT-enabled investment.that the most cost-effective Next Generation Network forand efficient way to manage delivery of data, voice and The NICS chose eircom Northernkey network equipment and video solutions across the Ireland to deliver its mission-security services vital to business three geographies. The next- critical, managed wide areaperformance is through a generation telecommunications network, Network NI, a powerfulmanaged services partnership, network will provide a communications platform forDublin City Council chose eircom foundation for the ‘OneAIB’ the successful delivery of sharedas its managed services partner. transformation programme. services across the public service.“All the elements we required “We partnered with eircom “eircom understands what is were there in the managed because nobody else in Ireland important to us now and in the service eircom proposed. The had the technology, the people or future. By collaborating with us relationship between our own the capability to deliver an urgent and responding to our needs team and eircom has proven network upgrade in record time. they have provided us with a very productive and we are eircom were absolutely willing fully managed service that makes continuing to realise the cost to do whatever was required to communication easy for over benefits of the managed meet our deadline.” 20,000 civil servants.” services model.” Andy Johnston, Northern Ireland Civil Service.Brian Curtis, Head of Telecoms, AIB.Head of ICT, Dublin City Council
  21. 21. eircom AssureNet 21Meet our team
  22. 22. 22 eircom AssureNetHighly certified andexperienced teamEnda Doyle Mary Murphy Allan Rochford Ronan McCarthyDirector, Assure and Head of Customer Head of Managed Managed NetworksCustomer Service Response Centre Services Centre PrincipalOur EngineersLargest engineering force in the country with thehighest number of industry partner certifications.10 years experience. 13 years experience. 5 years experience. 5 years experience. 2 years experience. experience. p 5 years experience.CCIE, CCSP, ENS, CCIE and various IPT CCNA, CCVP. CCNA, CCNP, CCVP. CCNA IP /VoIP.NCSSP accreditations10 years experience. 10 years experience. 15 years experience. 15 YEARS 22 years experience. experience x 10 years experience. CCNP. CCIE. EXPERIENCE. CVP. CCIE, CCNP, CUDS,21 years experience. 15 years experience. 15 years experience. 18 years experience. 20 years experience. experience. p 7 years experience.Holds various voice CCNA, CPSI, CIPTS. CCIE, CCNP, CCNA. Avaya. Avaya, Nice, Verint. , CCIE, CCNP, CCIP,accreditations. CCSP.
  23. 23. eircom AssureNet 23eircom prides itself on its engineeringcapability. Our teams contain highly certifiedand experienced engineers who specialise Did you know?in Local Area Networking, Wide AreaNetworking, Network Security, Data Systems, The eircom 24–7 Customer ResponseVoice Systems, Data Centre Infrastructure and Centre and Customer NetworkMobile technologies.  Management Centres are the largest and the most advanced management facilities in the country.Our engineers are accredited with a mix ofcertifications from our supply partners and eircom has the largest engineeringnon-vendor aligned certifications.  In addition, force in the country with the highest number of partnerwe hold company level partner accreditations certifications. eircom has more CCIE(including Cisco Gold partner) and partner certified engineers than any otherawards (including Cisco Partner of the Year).  Irish company and is Cisco Gold Partner of the Year 2012.Our engineering achievements include Our expert engineers can conductcertifications from Cisco (CCIE, CCSP, CCNA), on-site reviews of your networkFortinet (FCNSP, FCNSA), RSA Security (RSA- performance to help you plan yourCSE), International Information Systems Security future requirements.Certification Consortium (CISSP), and ISACA(CISA, CRISC).
  24. 24. 24 eircom AssureNet
  25. 25. eircom AssureNet 25Why choose eircom?
  26. 26. 26 eircom AssureNet eircom AssureNet 26Unrivalled experience delivers • Better agility and flexibility: Ourbenefits for your organisation engineering teams and our core network have supported the changing operationsAcross the island of Ireland, organisations and offerings of our broad customer basetrust eircom to deliver and manage the most throughout the island of Ireland. Ourcomplex ICT projects, supported by best-in- managed solutions extend this flexibilityclass ongoing service. and scalability to your business.Some of the largest ICT projects in Ireland are • A proven model: eircom’s managed servicemanaged by eircom, including Croke Park, and delivery and national operations modelConvention Centre Dublin, the Education has been in existence for a number ofNetwork for Northern Ireland (C2K) and AIB’s years, and is unparalleled.new managed network. • Expert programme management: we helpWe have a deep understanding of your organisations during times of significantcommunications needs and the required change in their businesses, with ourservice levels throughout your business. experienced delivery management team.Partnering with eircom for managed ICT Our professional planning andservices not only provides a robust solution implementation methods have alreadydesigned and supported by our local, highly delivered on-time, risk-managed rolloutsqualified team, it also gives you the following: for some of Ireland’s largest ICT and managed network projects.• Cost benefits: eircom managed services are value-driven solutions. Our objective is to meet your budgetary requirements, add value to your operations and remain flexible to meet your needs as they evolve.“Good account managers not only save metime, which of course saves money, but alsothey do take on the role of being a trustedadvisor to me in their area of speciality. This isa commercial world, and like a lot of peopleI have to do the same or more this year withfewer resources. It’s vital to find people whoare good partners to work with, and that’swhat we get from eircom.”Roger Turner,Senior IT Manager Ireland/EMEA, Microsoft
  27. 27. 27 eircom AssureNet eircom AssureNet 27A unique end-to-end solution Outstanding service, 24×7×365eircom, Ireland’s leading service provider, At eircom we understand just how importantcan offer a total voice and data solution an uninterrupted service is to your businessfor your business. Our experts can and how essential it is to avoid any downtime,evaluate, design, deliver and manage a which is why our service team are on call 24complete solutions package tailored to your hours a day, 7 days a week, 365 days a year.company’s unique requirements. We offer a range of Business SLAs, providing peace of mind for your business.Industry experts Based in Ireland, our highly skilled engineeringOur people are some of the best in the team is the largest of its kind in the countrybusiness so you know you’re in good hands. and has the experience to deal with any issuesOur voice, data ICT solutions experts are you may have, quickly and efficiently.industry leaders who can provide innovativesolutions for your business. Our dedicatedaccount managers deliver a personalisedservice, and, we have Ireland’s largest specialistteam of project managers, architects andengineers. Our longstanding relationshipswith industry partners like Cisco, Avaya,Siemens and other leading brands mean thatwe can bring you the very latest technologyinnovations as and when they happen.“Strategic partnerships in IT are the wayof the future and eircom understand that.When we looked at the market we couldn’tsee anyone else who could do it. eircom canprovide an integrated set of services that’svery difficult to beat.”John Shaw,CIO, Mainstream Renewable Power
  28. 28. 28 eircom AssureNeteircom Managed SecurityContinuous protection in a eircom Managed Security helps you betterchanging world manage risk by offering automated, real-time analysis, compliance reporting, and alerting ofEnterprises understand the need to protect security events on your network.their infrastructure and their customers in anenvironment that includes evolving security Where authorised, our security team can actthreats and compliance requirements. immediately to maintain the security and integrity of your network.eircom Managed Security, featuringbreakthrough SIEM (Security Information For more information speak with your Event Management) technology, is a account manager or visitcomplementary service to eircom AssureNet. www.eircomforbusiness.ie/security
  29. 29. eircom AssureNet 29“Our objective is to have a proactive, best in class security infrastructure that will protect our customers’ and our own data. That’s why we chose eircom for our managed security needs. Their expertise covers a wide range of technologies, which allows us to have a single point of contact to address any challenges we might have.”Mike Costello,IT Infrastructure and Security Manager,Southwestern BPO
  30. 30. 30 eircom AssureNeteircom for BusinessTechnology you can count on Vo iceS olu tio ns Bu sin ess Bro ad ba nd Conferencing Solutions ns t io ica vice u n m m r Co ile Se ed ifi Un Mob Advise Design Inst www.eircomf
  31. 31. eircom AssureNet 31 ce rviData Centre Service Se i ty ur ec dS ge na ity Ma n e ctiv on or kC w Net at ion ener N e xt G ICT Equipment Solutions Ma na ge dN etw or kS Ma erv ice nag s ed ITtall Monitor Manageforbusiness.ie
  32. 32. Get in touchTo find out how eircom AssureNet can benefit your business, pleasecontact your eircom account manager or call 1800 400 200.www.eircomforbusiness.ie

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