The most important element for housekeeping department.
A suite consists of two or more rooms and may have more than
one bedroom, or extra rooms such as kitchenette or conference
Deluxe room represents maximum rate charged by the hotel for
a regular size sleeping room.Thus, offers the best available
location in the hotel with the best view, the highest level of
comfort, furnishing and decor.
Superior room represents the moderate or medium rate charged
by the hotel.Althought, its usually located on the ground floor
with an acceptable view and may include a double, queen or king
Standard room represents the hotels minimum rate for a regular
size sleeping room.Althought, consist of one or more double
beds, a queen or two queen beds.Thus, offer at least attractive
view and convenient location in the hotel.
MAKE SURE THAT GUEST’S EXPECTATIONS OF
CLEANLINESS ARE MET.
KNOWN AS FRONT OF THE HOUSE,WHICH
DESK,CORRIDOR AND LIFT OR ELEVATOR.
MUST LOOK THEIR BEST AT ALL TIMES.
The day shift for public area concentrates on neat
Early morning shift starts at 4.00 a.m 5.00 a.m.
Depends on the hotel area and category.
The scheduling is generally based on labor
Tools and equipment provided by public area
cleaning are carts or trolley, cleaning tools and
vacuum provide by the management.
Some of vacuum provided by housekeeping are
piggyback vacuum, ride on vacuum, wet and dry
vacuum and many more.
Important in order to control labor and equipment
Outside cleaning company hired to do tasks that
would require effective training or specialized
Exucutive housekeeper consider some factors such as
costs, type of equipment and the effectiveness of the
equipment to determine hiring decision.
Housekeeping department is responsible in making
accurate decision for public area operations.
Housekeeping department should consider the
advantages and disadvatages of contract cleaning.
Tools and equipment are important to public
It makes the cleaning operation faster and
The public are is responsible on providing
tools and equipment for cleaning operations.
Must be carried out at public areas.
Inspections are important in order to make sure
all areas are in good condition.
The inspections areas include lobby, toilet,
entrace, corridor, lift, etc.
Important to determind that all designed tasks
were complete and done correctly during shifts.
Repairs, cleanliness and replacement are also
Toilets, sinks and waste paper baskets are
Special cleaning projects.
Night Cleaning Assignments.
Housekeeping is responsible for daily
cleaning activities in dining, parking and front
and recreational areas.
The daily cleaning activities are stain removal,
linen supply, dealing with spills, vacuuming
and carpet shampooing.
Special cleaning assignments are added on a
rotating basis to each night’s work.
Activities for special cleaning project involves:
Mirror and chrome polishing.
Tiles scrubbing and polishing.
Wash cubicle doors and partition.
Night cleaning assignment must be carried
out after the outlet is closed.Normally, from
10 p.m to 2 p.m.
For upscale hotels, which have 24 hours
dining outlets, the cleaning must be done
during slow period (from 2 a.m to 5 a.m).
Assigning Monthly Tasks
Vacuum upholstered furniture
Wax lamp bases and
Wash and polish all wood and
non wood furnishings
Assigning On-Demand Tasks
•Selecting a few tasks that should be done
•It includes :
▸changing all chandeliers and
light (bulb) features.
Wash and polish all clear
glass except windows(daily
▸washing and cleaning large
Wash and spot clean walls.
Polish marble floor.
Scrub and wash tiles in public
▸floor care: carpet cleaning,
waxing and polishing.
Providing clean comfortable and safe surrounding
Maintaining a “house”
▸organized will approach and technical understanding to
enable Housekeeping Department to cope with the volume of work
Obtaining optimal room sale
▸room can be sold over and over again
▸ensures optimal room sales to obtain maximum profit
Fulfilling guest’s preferences
▸the criteria by which each guest decides whether room is
good or bad is strictly personal and Housekeeping
Department will tries their best to fulfilling guest preferences
as best as they can
Creating appealing and desirable room
▸ensures that the basic human needs of comfort and security are
also taken care of.
▸giving a guest a desirable room, has a direct connection on
the guest experience in a hotel
Developing effective cleaning practices
▸Executive Housekeeper’s need to protect this investment and
maximize the life expectancy of all interior design elements
by developing effective cleaning practices and training staff to
carry out these efficiently.
Maintaining property’s interior
▸ensures that property interior’s continue to look and
operate like new as long as possible.