HxD 2013: Understanding Networks of Diabetes Care
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This presentation was created by Helle Rohde Andersen and Eilidh Dickson while working for CIID Consulting. ...
This presentation was created by Helle Rohde Andersen and Eilidh Dickson while working for CIID Consulting.
Understanding Networks of Diabetes Care: A Research Framework for the Healthcare Innovation of Tomorrow
Living with type 2 diabetes is a multifaceted condition and a long-term commitment. Patients don’t experience their care or participate in their treatment in isolation, they are surrounded by a network of people - family, friends, peers and care providers. This network of care affects how patients experience their condition, and their ability to manage it both physically, cognitively and emotionally.
Traditional design research methods focus on individuals and personal modes of behaviour change. Innovating in the diabetes care space requires going beyond the individual.
Working with Novo Nordisk, CIID Consulting assembled a 360º view into the networks of care, that support diabetes patients. By approaching the research from a systemic level and studying a patient’s network of support rather than individuals in isolation, the result was a rich and emotional view into the complex interactions and relationships encompassing a patient’s journey with the condition.
By creating a research framework that looked beyond traditional modes of health care delivery, systemic gaps were identified and opportunities for community driven care models were uncovered.
This talk will demonstrate how a new research framework and information visualization methods can inspire you to tackle challenging healthcare issues in ways that will provoke new understanding and build user empathy.
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