Ted Hulsy is Vice President of Marketing for eFolder. Hulsy has served IT channel partners for over fourteen years in marketing roles at SonicWALL, Netopia, NorthPoint and Sprint. At SonicWALL, Hulsy led the channel marketing effort for the company’s 15,000 worldwide partners, while positioning SonicWALL for two first-place finishes in the prestigious CRN magazine ARC Awards. Hulsy is an expert on the backup and disaster recovery market and writes the “Channel Check” blog (http://channelcheck.squarespace.com). He can be found on Twitter @TedseFolder (http://www.twitter.com/tedsefolder).John is a leading expert in Disaster Recovery, and has been recognized by Fox business, NPR, CRN and Missouri Health Information Technology extension office for his expertise and swift response during the tornado May 2011 at Joplin, MO. John Started his company (SNC2) in 2006 and has been a leading force in helping companies in the Tristate area develop their Disaster Recovery Plans and help them reorganize their business processes in order to be more profitable. Before John started his company, he worked for JB Hunt, CHI and Mercy Hospitals as a lead system engineer . John also worked IBM on application and product development designing new computer operating systems. John's yearly pink mousepad campaign benefits local area breast cancer organizations such as Hope For You and Breast Cancer Foundation of the Ozarks. John and his lovely wife Renee have three kids, William, Elizabeth and Phillip. John enjoys spending his free time with family doing outdoor activities including leading the boy scouts on their wild life adventures.
Before we go through the agenda, let’s cover a few house keeping items.Today’s session is being recorded. The recorded version of the webinar will be made available on eFolder’s YouTube channel. We will also make copies of the slides available those that attended the event.With over 100 people registered for the event, we have put all participants in listen only mode. You can enjoy the audio portion of today’s event by either streaming it your computer or by dialing in over the phone. Questions are strongly encouraged throughout. We have planned a special Q&A section at end of today’s discussion, but you may submit as we go along and we will try to address them on the fly.John is going to first share with you his remarkable story of surviving the devastating Joplin tornado, which struck in May 2011. He will then share the lessons the learned, both for his own business and his clients. And then he will talk about how he is successfully growing his company by helping new clients implement business continuity.
This diagram provides a simple overview of the main functions of an eFolder BDR installation.First, the imaging software running on the production servers captures an initial image of the server, along with incremental image backups, and stores them on the eFolder BDR.The eFolder BDR appliance acts both as a storage server and as a standby server, in the event the production server fails. The eFolder BDR, leveraging virtualization technology, can bring up the image of the downed server and operate just like production server. Since both the data and complete server configuration is backed up, this on-site recovery can happen in minutes, not hours or days.To deliver additional protection, eFolder backs up the server images daily to the eFolder Storage Cloud, providing cloud based protection from on-site disasters. The client or partner can recover the server images from the cloud, via a download or shipment of a hard drive with the server images.Or, partners may elect to recover the servers in the cloud with the eFolder Continuity Cloud. This approach provides the same benefits of on-site virtualization, but instead leverages the eFolder Continuity Cloud.
How does this all tie together. As you heard today, ConnectWise and efolder were a critical part in helping John get his clients back up and running.ConnectWise is the hub of all things critical for your business success, and as such we like to talk about that in addition to BDR you should be lookingat additional products and services that will help you be sticky with your clients. We produced the modern office graphic to display that and provideyou ideas on just how do to that.
In fact with have a free poster we would like to provide you. Just go to connectwise.com/ownyourclients and you can get it.
From Destruction to Production in 72 HoursHow one partner bounced back from the Joplin Tornado with a plan, hard work, and world-class PSA and backup technology eFolder and ConnectWise
Ted Hulsy, John Motazedi, Mark Sokol, eFolder SNC Squared ConnectWise
Facts about the Joplin Tornado • Joplin had 20 minutes of warning, with 32 minutes total time on ground • Multi-vortex tornado • 1 mile wide at its peak and traveled 7 miles through town, 22 miles total path – Ground wind speeds clocked 200+ mph. At the top of St. John hospital, winds clocked over 300 mph. – 25-30% of the city was destroyed – 8000 structures destroyed or damaged beyond repair • 161 confirmed deaths, over 1000+ injuries powered by ConnectWise
Sizing the Disaster Dallas Manhattan powered by ConnectWise
Disaster Hits Home • We manage 1000 machines on a regular basis. • On Monday morning we had lost 467. • All our techs were fine; no family or houses were damaged. • Our office was completely destroyed. powered by ConnectWise
Recovery Goals • Goals: – Have SNC Squared up by end of business Monday 5/23 – Have all clients servers that were effected up by Friday 5/27 – No client would lose their business due to any IT issues – Maintain continuous service for clients that werent affected • Results – SNC Squared was up by 2 pm (5 hours) – All our clients were up by Thursday, 5/26 at 5 pm powered by ConnectWise
ConnectWise Use in the Disaster • ConnectWise and LabTech were the first applications restored – Back up in 5 hours – They were critical to: • Field hundreds of calls • Issue and resolve tickets • Communicate with large numbers of impacted clients and users powered by ConnectWise
Backup Solutions Save the Day • Backup and disaster recovery plan in place • Backups checked daily / weekly / monthly • Random test restores • 350,000+ patient records were saved for over 20 physicians offices • Not a single patient record was lost • Millions of $$$$ in financial records were saved powered by ConnectWise
eFolder Use in the Disaster • eFolder support in the disaster: – Overnight shipment of server images – Overnight shipment of BDR units for server virtualization tasks – Clients with BDRs/bare-metal: • Fastest and easiest clients to recover powered by ConnectWise
What is your disaster plan? Rules to remember: 1. If you are not up yourself, you cannot help your clients 2. “We should have,” “I wish and hope” is not a disaster plan 3. Disasters are inevitable 4. Ask for help early in the game; don’t wait • Airport and hotel rooms fill up you wont be able to get people here quickly • Have them bring supplies food, water, tools, etc. powered by ConnectWise
What is your success plan? Rules to remember, for you and your clients: 1. Do a risk assessment 2. Make a communication plan with clients and communicate it 3. Assess your key partners and vendors 4. Strategies for working in another facility 5. Practice the plan powered by ConnectWise