Knowledge management and social media by Enamul Haque
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Knowledge management and social media by Enamul Haque

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Today, most of the conversations happen on the web, using different social media tools. Conversations that are stored electronically are forming knowledge nuggets, serving the world, like it has never ...

Today, most of the conversations happen on the web, using different social media tools. Conversations that are stored electronically are forming knowledge nuggets, serving the world, like it has never been before. That’s the Social media era that we are passing through. Which is changing the way we live our life & share knowledge.

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Knowledge management and social media by Enamul Haque Knowledge management and social media by Enamul Haque Presentation Transcript

  • Knowledge Management (KM)and Social MediaEnamul HaqueSenior process owner, Knowledge ManagementNokia1
  • Today, most of the conversations happen on the web,using different social media tools. Conversations that are stored electronically are forming knowledge nuggets, serving the world, like it has never been before. That’s the Social media era that we are passing through. Which is changing the way we live our life & share knowledge.
  • Social Media vs Knowledge Management Social media technology provides the conduit and means for people to share their knowledge, insight and experience on their terms. It also provides a way for the individual to see and evaluate that knowledge based on the judgment of others. Anthony J. Bradley and Mark P. McDonald
  • Social Media vs Knowledge Management Purpose is the reason people participate and contribute their ideas, experience and knowledge. They participate personally in social media because they value and identify with the purpose. They do so because they want to, rather than being told to as part of their job. Anthony J. Bradley and Mark P. McDonald
  • Social Media vs Knowledge Management Communities are self-forming in social media. KM communities imply a hierarchical view of knowledge and are often assigned by job classification or encouraged based on work duties. Participation becomes prescribed, creating the type of "mandatory fun" that is the butt of many a Dilbert cartoon and TV sitcom. Social media allows communities to emerge as a property of the purpose and the participation in using the tools. This lack of structure creates the space for active and innovative communities. Anthony J. Bradley and Mark P. McDonald
  • It’s no longerabout storingknowledge It’s about knowledge That you need JUST IN TIME
  • Formal and informal knowledgenetwork Formal Knowledge network 7
  • Quick answers from real experts Customers are turning to the cloud 1980’s: 1990’s: Today: Call Centre Contact Centre The Cloud – Self Service Follow the experts and learn from them 8
  • Knowledge on sale Datasift searches through 250 million Tweets a day. It is one of two companies so far offered access to Twitters firehose - all the information that flows through the site What are they selling? Why are they selling?More than 1,000 companies have joined a waiting list to use thedata, compiled from around 250 million Tweets a day! Why it’s so demanding? 9
  • Nokia on Facebook Strong Social media presence is vital important to increase customer knowledge about products 1 0
  • KM is something that we do That’s knowledge used/re-used © 2011 Nokia Company Confidential Social Media and Knowledge Management by 11 Enamul Haque
  • It’s transparent & always there The most used tool by school administration is Facebook, with a 98% take- up. Twitter and LinkedIn were not too far behind in terms of popularity among school administrators. 1 2
  • Content capture towards a knowledgeenterprise Chief executive Thierry Breton said he would stop all emails between Atos Origin employees by instead using new collaboration and Way to open social media tools knowledge sharing culture and build a 1 knowledge enterprise Social Media and Knowledge Management by Enamul Haque 3 © 2011 Nokia Company Confidential
  • Innovation gets rewarded 14
  • Organizational know-howThere is little doubt that we haveentered the knowledge economywhere what the organizationsknow is becoming more importantthan the traditional sources ofeconomic power –capital, land,plant and labor –which they command. 1 5
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  • Content is the king “You can lead a horse to the water, but you cannot force him to drink”. A leader is needed in every community to lead the people in the right direction and make sure that there is fresh water to drink (content)”. 1 7
  • Content should make a difference! 18
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