"Separate the people from the problem.”
"Focus on interests, not positions.”
"Invent options for mutual gain.”
"Insist on using objective criteria.”
"Know your BATNA (Best Alternative To
William Ury, Getting to YES, 1981
² Perception: What’s your perception of conflict? What
kind of conflict are you engaged in?
² Escalation: What escalates conflict? What is your
reaction to conflict?
² Contagion: How does your behaviour affect other
² Constellation: Who is affected? Who needs to be
involved in the solution?
² Position: How to differentiate between position and
² Contradiction: How can we appreciate multiple truths
and recognize our biases?