Government on the move: trends in mobile technology and how government can get on board: June 3, 2010

Victoria Online Seminar Series Government on the move: trends in mobile technology and how government can get on board Thursday 3 June, 2010 Laura Chisholm & Eloise Wall

Agenda
What is ‘mobile’ technology and what are the latest trends?
Why should government get on board?
How can government get on board?

Who are we?
Chisholm & Harper is a consulting firm that specialises in online strategy
We don’t build websites
We are impartial advisors with no ties to any technology platform or vendor
We help organisations to use technology to more effectively and meet their users’ needs

3 important developments
Smart phone technology has become more prolific
Mobile data costs less to access
People are more comfortable accessing and sharing data via technology

What is ‘mobile’ technology?
Voice
SMS & MMS
Mobile web
Mobile applications

What is ‘mobile’ technology? SMS & MMS

What is ‘mobile’ technology? Mobile web

What is ‘mobile’ technology? Mobile applications

In short...
Australian citizens...
own smart phones (or will soon)
can afford to consume data on them
are comfortable to share personal data through them

Why should government get on board?
Gov 2.0 taskforce recommendations
Move towards open government
Elections held every 4 years; but people catch buses, visit doctors, go to school and use government services every day
Can increase level of interaction between government and citizens, thereby increasing trust
Mobile is ubiquitous and provides immediate access

Deliver location-specific information
Deliver timely knowledge
Make life easier
Facilitate engagement & connection
Provide entertainment
Deliver financial incentives

MySMS Malaysia
R-U-Buzzed & Stumble Safely
Singapore libraries
Citilife (US)
Road conditions and crime alerts (Korea)
Fire alerts (VIC)
Mobile voting (Estonia / US)
NeatStreets

What do people want from government?
Outcomes
improving social and economic outcomes
Balance
balancing choice and flexibility with fairness and common good
Engagement
engaging, educating and enrolling the public as co-producers of public value
Accountability
clarifying accountability and facilitating public recourse
Source: Accenture Public Service Value Governance Framework, 2010

How can government get on board? Mobile delivery methods: voice, SMS, MMS, mobile web, mobile applications What government can provide? Location-specific info Timely knowledge Make life easier Connection Entertainment Incentives What the public wants Outcomes Improving social and economic outcomes Balance Balancing choice and flexibility with fairness and the common good Engagement Engaging, educating and enrolling the public as co-producers of public value Accountability Clarifying accountability and facilitating public recourse

All mobile interactions must...
meet a real public need
improve the health, welfare and economic and social wellbeing of citizens
fundamentally improve the trust equation between the people and their government

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Government on the move: trends in mobile technology and how government can get on board: June 3, 2010

by eGovernment Resource Centre on Jun 04, 2010

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Government on the move: trends in mobile technology and how government can get on board: June 3, 2010 — Presentation Transcript