Extending Microsoft SCOM
to Monitor & Diagnose
the Performance of Citrix, SAP and
other Business Critical Applications

Pr...
Moderator

Holger Schulze
VP Marketing
eG Innovations
Holger.Schulze@eginnovations.com

© eG Innovations, Inc | www.eginno...
Today’s Presenter

Srinivas
Ramanathan
CEO & Founder
eG Innovations

Srinivas@eginnovations.com

© eG Innovations, Inc | w...
The User View

© eG Innovations, Inc | www.eginnovations.com
The IT Administrator’s View
“My
application is
slow!”

Active Directory

SQL
Switch

Client

Network

IIS Web on
ESX

Citr...
System Center Operations Manager
… but what about business
critical apps & platforms
like these?

SAP

J2EE Apps
Windows
H...
Need to Monitor Every Layer, Every Tier
Infra Tier

Monitored by the eG Enterprise

Web Servers

Microsoft IIS, Apache, IB...
The Multi-Pack Challenge
NonMicrosoft
Platforms
Remote data
collection

Windows
Hyper-V

WebSphere
Management Pack
(Vendor...
SCOM Monitoring Limitations
 Management packs from different vendors are not
integrated

 Multiple management packs add ...
The Universal Management
Pack Solution

Microsoft Platforms

NonMicrosoft
Platforms

Windows
Hyper-V

SAP Systems

eG Ente...
The Universal Management
Pack Solution

Microsoft Platforms

NonMicrosoft
Platforms

Windows
Hyper-V

SAP Systems

eG Ente...
The eG Universal Monitor

•A single monitor license for
Windows, Linux, Solaris, HPUX, AIX, VMwar
e, Tru64
•A single price...
eG/SCOM Integration Architecture
eG SCOM Plugin Server
Discovery Integration
Service
Discovery, Sta
te & Config
Data Provi...
Key Features of eG/SCOM Integration
• Integrated End-to-end Monitoring of heterogeneous IT
Infrastructures: Leverages best...
Live Solution Tour: eG SCOM Management

© eG Innovations, Inc | www.eginnovations.com
Infrastructure Monitored
 Virtualized Citrix XenApp infrastructure
 Users access the infrastructure through the Citrix
w...
Active Alerts in the SCOM Console
SCOM alerts and
eG alerts in the
same console

For each eG alert, see help
information a...
eG Enterprise Folder in the SCOM Console

All components managed by eG are
auto-discovered in the SCOM
console.

© eG Inno...
Components View in SCOM

Real-time state of eG managed
components in the SCOM
console

© eG Innovations, Inc | www.eginnov...
IIS Web Servers View in SCOM

Some of the user
Currently, two IIS web servers are
accesses to the
monitored. One of them i...
IIS Web Servers View in SCOM
Application access and
user login transactions
are showing problems.

© eG Innovations, Inc |...
Citrix XenApp View in SCOM

Citrix users are facing an
issue and application
access is also having a
problem.

© eG Innova...
Citrix XenApp View in SCOM

SCOM’s diagram view
provides more details of
the problem.

© eG Innovations, Inc | www.eginnov...
Citrix XenApp View in SCOM

One of the Citrix
applications is seeing a
problem.
The application that is
seeing a problem i...
Citrix XenApp View in SCOM

Click on the diagnose
using eG link to get
more details.

© eG Innovations, Inc | www.eginnova...
Citrix XenApp View in SCOM

Seamlessly login to the
eG Enterprise console
from SCOM.

© eG Innovations, Inc | www.eginnova...
Diagnosis of Citrix XenApp Issues

One of the published
applications is using
excessive CPU.

© eG Innovations, Inc | www....
Diagnosis of Citrix XenApp Issues

At the Citrix users
User kevin’s session is
layer, see the users who
seeing an issue.
a...
Diagnosis of Citrix XenApp Issues

The Java GUI application
is responsible for the
CPU spike!

© eG Innovations, Inc | www...
Monitoring VMware vSphere in SCOM
The VMware server’s
operating system layer
has a problem.

Lets diagnose the
problem fur...
Diagnosing VMware vSphere Performance

The VMware server’s
Right now, CPU usage is
service console should
100%!
be taking ...
Diagnosing VMware vSphere Performance

There are multiple samba
backup jobs running on the
Vmware server, causing the
CPU ...
Virtualization-Aware Root-Cause Diagnosis
Response time metrics for the web-based service: infomart

Application Access
an...
Virtualization-Aware Root-Cause Diagnosis
•

Know which tier of a business service is impacted

The dependency arrows and
...
Virtualization-Aware Root-Cause Diagnosis
•

Know where the root-cause of a problem lies:

The XenApp VM is hosted
on an E...
Virtualization-Aware Root-Cause Diagnosis
•

Know which layer is impacted – Network? System? Application?

Something is wr...
Virtualization-Aware Root-Cause Diagnosis
List of the top 10 CPU processes running on the vSphere/ESX service console

A c...
Virtualization-Aware Root-Cause Diagnosis
Without root-cause diagnosis, you have no idea where the problem lies

All the p...
Benefits of the eG SCOM Integration
• Integrated end-to-end monitoring solution for heterogeneous
platforms: Single pane o...
Gartner on the eG SCOM Integration
• eG Innovations goes deeper than Microsoft
SCOM in the areas of Solaris, AIX, HP-UX an...
ROI of the eG/SCOM Solution
Boost
User Satisfaction
& Productivity
Reduce
IT Support
Cost & Complexity

• Reduce downtime
...
eG Innovations: Customer Successes

© eG Innovations, Inc | www.eginnovations.com
eG Innovations: Awards and Recognition

© eG Innovations, Inc | www.eginnovations.com
Next Steps
 Free Trial
http://www.eginnovations.com/freetrial

 Send an Email
info@eginnovations.com

 Call Us
+1 (866)...
Upcoming SlideShare
Loading in...5
×

How to Extend Microsoft SCOM to Monitor & Diagnose the Performance of Citrix, SAP, and other Critical Business Applications

3,914
-1

Published on

Microsoft System Center Operations Manager (SCOM) is a leading platform for performance monitoring and management of Microsoft applications (such as Active Directory, Microsoft SQL Server, Exchange Server, IIS and SharePoint). However, SCOM does not have extensive capabilities to monitor non-Microsoft systems and applications (like Citrix, SAP, Oracle, Java, Sybase, etc.), nor does SCOM have virtualization-awareness for platforms like VMware vSphere, Citrix XenServer, Red Hat Enterprise Virtualization, AIX LPARs and Solaris LDOMs, or virtual desktops (VDI).

To extend the scope of Microsoft SCOM to manage these environments, enterprises have to look at multiple third party products that provide individual management packs, one for each specific non-Microsoft platform. This traditional "multi-pack approach" creates complexity and only provides a fragmented view of the IT infrastructure. This approach leads to slow problem isolation and diagnosis, and often results in poor user experience and loss of user productivity.

Join performance monitoring expert Srinivas Ramanathan (CEO, eG Innovations) to learn about eG Enterprise for SCOM, a new universal management pack that fills this gap and provides a single, integrated solution with SCOM to address the performance management needs of today's enterprises. This webinar presentation will show you how to:
• Monitor and troubleshoot the entire IT service infrastructure end to end from the SCOM console
• Monitor applications and platforms not natively supported by System Center Operations Manager
• Instantly diagnose and get actionable insight into IT service health and performance
• Provide automatic, rapid root cause diagnosis for even the most complex performance problems
• Receive proactive problem detection and alerting before users call
• Maximize the return on your investment in System Center Operations Manager

Published in: Technology
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
3,914
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
74
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide
  • System Center Operations Manager (or SCOM for short) is a popular choice for enterprises to monitor and manage their Microsoft servers and applications.
  • However, today’s IT infrastructures are heterogeneous and multivendor. You can virtualization platforms like VmwarevSphere, remote access technologies like Citrix virtual desktops, middleware Java applications and enterprise applications like SAP. SCOM does not monitor these non-Microsoft environments in-depth. Management packs that augment SCOM for such environments are often provided by third party vendors.Administrators often have to rely on multiple management packs from different vendors to get their SCOM console to monitor their entire IT infrastructure.
  • The challenge in using multiple management packs from different vendors is that there is no integration between the management packs.Administrators get a lot of metrics about each management pack. But very little actionable information and correlated alerts are available to help them pinpoint the real root-cause of a performance issue. This leads to long problem isolation and diagnosis cycles, resulting in poor user experience and loss in user productivity. IT operations costs also increase as domain experts end up spending time in routine fire-fighting activities. What administrators need therefore is a single integrated monitoring approach that can support Microsoft and non-Microsoft applications spanning physical and virtual infrastructures.
  • Administrators can monitor Microsoft platforms with SCOM and use eG Enterprise for all the non-Microsoft platforms like Citrix XenApp, XenDesktop, SAP, Java applications, etc. Instead of sending raw metrics to System Center Operations Manager, eG Enterprise collects, analyses, and correlates metrics from every layer, every infrastructure tier using an industry first “virtualization aware” root-cause diagnosis technology. Only actionable information is sent to the SCOM console. This enables administrators to initiate the right corrective action to fix a problem.
  • Administrators can monitor Microsoft platforms with SCOM and use eG Enterprise for all the non-Microsoft platforms like Citrix XenApp, XenDesktop, SAP, Java applications, etc. Instead of sending raw metrics to System Center Operations Manager, eG Enterprise collects, analyses, and correlates metrics from every layer, every infrastructure tier using an industry first “virtualization aware” root-cause diagnosis technology. Only actionable information is sent to the SCOM console. This enables administrators to initiate the right corrective action to fix a problem.
  • The integrated solution provides best of breed capabilities from SCOM for Microsoft infrastructure monitoring and uses eG Enterprise’s broad and deep coverage of non-Microsoft technologies.The integration extends eG's multi vendor virtualization monitoring and root-cause diagnosis expertise to SCOM, enabling administrators to proactively detect issues in heterogeneous virtualized platforms and promptly resolve them.With this integration, the SCOM console becomes the primary console for performance and problem information collected from across the infrastructure. The combined solution leverages eG Enterprise’s automatic root-cause diagnosis capability to generate accurate root-cause alerts in the SCOM console.The eG monitoring console can be launched from the SCOM console in context. This allows administrators to instantly access detailed diagnostics available in the eG console for a speedy problem resolution.
  • The integrated solution provides best of breed capabilities from SCOM for Microsoft infrastructure monitoring and uses eG Enterprise’s broad and deep coverage of non-Microsoft technologies.The integration extends eG's multi vendor virtualization monitoring and root-cause diagnosis expertise to SCOM, enabling administrators to proactively detect issues in heterogeneous virtualized platforms and promptly resolve them.With this integration, the SCOM console becomes the primary console for performance and problem information collected from across the infrastructure. The combined solution leverages eG Enterprise’s automatic root-cause diagnosis capability to generate accurate root-cause alerts in the SCOM console.The eG monitoring console can be launched from the SCOM console in context. This allows administrators to instantly access detailed diagnostics available in the eG console for a speedy problem resolution.
  • The integrated solution offers administrators a lot of benefits. The combined solution is a single, integrated monitoring platform that supports both Microsoft and non-Microsoft applications equally well. Administrators can view the performance of entire heterogeneous environment in the familiar SCOM console and they do not need to learn another monitoring tool or master multiple management packs from different vendors.Administrators can even add custom monitors for new applications and devices using eG Enterprise and integrate these rapidly with SCOM.
  • The integrated solution offers administrators a lot of benefits. The combined solution is a single, integrated monitoring platform that supports both Microsoft and non-Microsoft applications equally well. Administrators can view the performance of entire heterogeneous environment in the familiar SCOM console and they do not need to learn another monitoring tool or master multiple management packs from different vendors.Administrators can even add custom monitors for new applications and devices using eG Enterprise and integrate these rapidly with SCOM.
  • How to Extend Microsoft SCOM to Monitor & Diagnose the Performance of Citrix, SAP, and other Critical Business Applications

    1. 1. Extending Microsoft SCOM to Monitor & Diagnose the Performance of Citrix, SAP and other Business Critical Applications Presenter Srinivas Ramanathan | CEO | eG Innovations
    2. 2. Moderator Holger Schulze VP Marketing eG Innovations Holger.Schulze@eginnovations.com © eG Innovations, Inc | www.eginnovations.com
    3. 3. Today’s Presenter Srinivas Ramanathan CEO & Founder eG Innovations Srinivas@eginnovations.com © eG Innovations, Inc | www.eginnovations.com
    4. 4. The User View © eG Innovations, Inc | www.eginnovations.com
    5. 5. The IT Administrator’s View “My application is slow!” Active Directory SQL Switch Client Network IIS Web on ESX Citrix ZDC on VMware ESX Enterprise Apps (Exchange, SAP, Dynamics, …) Citrix XenApp on VMware ESX Profile Server What is the root cause of the service problem? MS Terminal, Citrix Network? VMware? AD? SQL? Server License Storage? Citrix? Oracle vCenter © eG Innovations, Inc | www.eginnovations.com SAN
    6. 6. System Center Operations Manager … but what about business critical apps & platforms like these? SAP J2EE Apps Windows Hyper-V Exchange Server Active Directory SharePoint SQL Server SCOM provides great visibility into Microsoft platforms … Citrix Virtual Platforms © eG Innovations, Inc | www.eginnovations.com
    7. 7. Need to Monitor Every Layer, Every Tier Infra Tier Monitored by the eG Enterprise Web Servers Microsoft IIS, Apache, IBM HTTP Server , Oracle Web, iPlanet/SunONE Web Application Servers .Net. WebLogic, ColdFusion, JBoss, SunONE, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise Enterprise Applications Microsoft Dynamics, SAP R/3, Siebel, Peoplesoft, Oracle Forms Database Servers Microsoft SQL, Oracle, SAP Hana, Intersystems Cache, DB2 UDB, Sybase, MySQL, Informix Terminal Servers Microsoft Remote Desktop/Terminal Server, Citrix XenApp Network Devices Cisco routers, switches, hubs, wireless devices, load balancers Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, TMG Firewalls Check Point, Cisco PIX, Juniper Netscreen, Fortigate Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail Messaging Servers MSMQ, WebSphere MQ, FioranoMQ server Operating Systems Windows, Solaris, Linux, AIX, HPUX, Netware, OS400, Tru-64, Open VMS Virtualization Platforms Microsoft Hyper-V, VMware vSphere, Citrix XenServer, Red Hat Enterprise, AIX LPARs, Solaris Zones/LDOMs VDI Connection Brokers Citrix XenDesktop, VMware View, Leostream broker Storage/SAN Hitachi, NetApp, EMC Clariion, Isilon, Symmetrix, HP EVA, 3PAR, IBM DS, Atlantis ILIO © eG Innovations, Inc | www.eginnovations.com
    8. 8. The Multi-Pack Challenge NonMicrosoft Platforms Remote data collection Windows Hyper-V WebSphere Management Pack (Vendor B) Agentless Virtual Platforms Agentless SharePoint SQL Server Proxy SCOM Agent SCOM Management Server Operations Console Citrix Management Pack (Vendor X) Citrix via Vendor’s agent Active Directory Microsoft Management Packs Jboss Management Pack (Vendor C) via Vendor’s agent Exchange Server SAP Connector (Vendor A) SAP Systems J2EE Application Servers Microsoft Platforms VMware Management Pack (Vendor Y) Siebel Management Pack (Vendor Z) © eG Innovations, Inc | www.eginnovations.com • Multi-pack approach adds cost & complexity • Fragmented view of environment • Slow & manual diagnosis
    9. 9. SCOM Monitoring Limitations  Management packs from different vendors are not integrated  Multiple management packs add cost & complexity  Licensing of each MP is different; no consistency across MPs  Many alerts, but very little actionable information due to lack of correlation and root cause diagnosis  Leads to long problem isolation & diagnosis cycles, resulting in poor user experience and increase in IT operation cost © eG Innovations, Inc | www.eginnovations.com
    10. 10. The Universal Management Pack Solution Microsoft Platforms NonMicrosoft Platforms Windows Hyper-V SAP Systems eG Enterprise Server eG SCOM Plugin Exchange Server Active Directory SharePoint SCOM Management Server J2EE Application Servers Citrix Virtual Platforms • Universal management pack extends performance monitoring scope, visibility & detail beyond MSFT platforms • Accelerates & simplifies monitoring & diagnosis • Reduces cost & complexity © eG Innovations, Inc | www.eginnovations.com SQL Server Operations Console
    11. 11. The Universal Management Pack Solution Microsoft Platforms NonMicrosoft Platforms Windows Hyper-V SAP Systems eG Enterprise Server eG SCOM Plugin J2EE Application Servers Citrix Virtual Platforms Drill down into performance details, diagnosis data, and reports for the selected eG managed target system. © eG Innovations, Inc | www.eginnovations.com Exchange Server Active Directory SCOM Management Server SharePoint SQL Server Operations Console
    12. 12. The eG Universal Monitor •A single monitor license for Windows, Linux, Solaris, HPUX, AIX, VMwar e, Tru64 •A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs •A single monitor for monitoring any application © eG Innovations, Inc | www.eginnovations.com •A single price to manage multiple applications on the same server •Auto-upgradeable •Agentless monitoring option •100% web-based – HTTP/HTTPS
    13. 13. eG/SCOM Integration Architecture eG SCOM Plugin Server Discovery Integration Service Discovery, Sta te & Config Data Provider HTTP/S Unknown State Integration Service State Integration Service eG Manager SCOM SDK TCP SCOM Management Server eG Connector Service SDK Service eG Connector Event Log eG Management Packs Monitoring Host © eG Innovations, Inc | www.eginnovations.com SCOM Agent Health Service Configuration Service
    14. 14. Key Features of eG/SCOM Integration • Integrated End-to-end Monitoring of heterogeneous IT Infrastructures: Leverages best of breed capabilities of Microsoft and eG monitoring technologies. • Makes SCOM “virtualization-aware”: Enables SCOM admins to proactively detect issues in heterogeneous virtualized platforms. • Centralized monitoring and alerting from SCOM: The SCOM console becomes the one-stop-shop for performance and problem information. Leverages eG’s automatic root-cause diagnosis capability. • Makes troubleshooting easy: The eG console can be launched from the SCOM console on-demand, allowing administrators instant access to the detailed diagnostics provided by eG and easing troubleshooting. © eG Innovations, Inc | www.eginnovations.com
    15. 15. Live Solution Tour: eG SCOM Management © eG Innovations, Inc | www.eginnovations.com
    16. 16. Infrastructure Monitored  Virtualized Citrix XenApp infrastructure  Users access the infrastructure through the Citrix web interface  Applications are hosted on Citrix XenApp servers  Supporting infrastructure: Active Directory, SQL, License server, profile server  Critical server applications are virtualized on VMware vSphere  Applications on Citrix access backend database and data processing applications © eG Innovations, Inc | www.eginnovations.com
    17. 17. Active Alerts in the SCOM Console SCOM alerts and eG alerts in the same console For each eG alert, see help information automatically loaded into SCOM. © eG Innovations, Inc | www.eginnovations.com
    18. 18. eG Enterprise Folder in the SCOM Console All components managed by eG are auto-discovered in the SCOM console. © eG Innovations, Inc | www.eginnovations.com
    19. 19. Components View in SCOM Real-time state of eG managed components in the SCOM console © eG Innovations, Inc | www.eginnovations.com
    20. 20. IIS Web Servers View in SCOM Some of the user Currently, two IIS web servers are accesses to the monitored. One of them is site infoway_nfuse web healthy, are not working well. the other is not. © eG Innovations, Inc | www.eginnovations.com
    21. 21. IIS Web Servers View in SCOM Application access and user login transactions are showing problems. © eG Innovations, Inc | www.eginnovations.com
    22. 22. Citrix XenApp View in SCOM Citrix users are facing an issue and application access is also having a problem. © eG Innovations, Inc | www.eginnovations.com
    23. 23. Citrix XenApp View in SCOM SCOM’s diagram view provides more details of the problem. © eG Innovations, Inc | www.eginnovations.com
    24. 24. Citrix XenApp View in SCOM One of the Citrix applications is seeing a problem. The application that is seeing a problem is the Java GUI application. © eG Innovations, Inc | www.eginnovations.com
    25. 25. Citrix XenApp View in SCOM Click on the diagnose using eG link to get more details. © eG Innovations, Inc | www.eginnovations.com
    26. 26. Citrix XenApp View in SCOM Seamlessly login to the eG Enterprise console from SCOM. © eG Innovations, Inc | www.eginnovations.com
    27. 27. Diagnosis of Citrix XenApp Issues One of the published applications is using excessive CPU. © eG Innovations, Inc | www.eginnovations.com
    28. 28. Diagnosis of Citrix XenApp Issues At the Citrix users User kevin’s session is layer, see the users who seeing an issue. are logged in. CPU usage of the user’s eG Enterprise tracks processes is high – one user various key metrics should not be taking 30% of about the user’s the CPU of the Citrix server. session. © eG Innovations, Inc | www.eginnovations.com Clicking on the diagnosis link reveals the processes being run in user kevin’s session.
    29. 29. Diagnosis of Citrix XenApp Issues The Java GUI application is responsible for the CPU spike! © eG Innovations, Inc | www.eginnovations.com
    30. 30. Monitoring VMware vSphere in SCOM The VMware server’s operating system layer has a problem. Lets diagnose the problem further. © eG Innovations, Inc | www.eginnovations.com
    31. 31. Diagnosing VMware vSphere Performance The VMware server’s Right now, CPU usage is service console should 100%! be taking < 2% CPU. © eG Innovations, Inc | www.eginnovations.com
    32. 32. Diagnosing VMware vSphere Performance There are multiple samba backup jobs running on the Vmware server, causing the CPU bottleneck. © eG Innovations, Inc | www.eginnovations.com
    33. 33. Virtualization-Aware Root-Cause Diagnosis Response time metrics for the web-based service: infomart Application Access and User Login are seeing errors Clicking on any of these transactions displays the service topology diagram for this web-based service © eG Innovations, Inc | www.eginnovations.com
    34. 34. Virtualization-Aware Root-Cause Diagnosis • Know which tier of a business service is impacted The dependency arrows and color coding make it clear that a problem with the Citrix XenApp server is impacting the web server. © eG Innovations, Inc | www.eginnovations.com
    35. 35. Virtualization-Aware Root-Cause Diagnosis • Know where the root-cause of a problem lies: The XenApp VM is hosted on an ESX Server, and something in the ESX Server itself is impacting the XenApp VM. © eG Innovations, Inc | www.eginnovations.com
    36. 36. Virtualization-Aware Root-Cause Diagnosis • Know which layer is impacted – Network? System? Application? Something is wrong with CPU usage of the ESX console. The problem is at the OS layer. The ESX console is taking up close to 100% of the virtual CPU allocated to it! Clicking on the diagnosis button lets us find out why. © eG Innovations, Inc | www.eginnovations.com
    37. 37. Virtualization-Aware Root-Cause Diagnosis List of the top 10 CPU processes running on the vSphere/ESX service console A couple of Samba backup job are using most of the CPU available to the service console. This is the root-cause of the Citrix performance issue! © eG Innovations, Inc | www.eginnovations.com
    38. 38. Virtualization-Aware Root-Cause Diagnosis Without root-cause diagnosis, you have no idea where the problem lies All the problems appear to be equally important. With root-cause diagnosis, you have a clear idea of what to do to resolve the problem. The root-cause of the problem Effects of the problem © eG Innovations, Inc | www.eginnovations.com
    39. 39. Benefits of the eG SCOM Integration • Integrated end-to-end monitoring solution for heterogeneous platforms: Single pane of glass view of entire service infrastructure (not just Microsoft applications) • Add custom monitoring easily to SCOM: Use the eG Integration Console to monitor and report on new applications/devices easily in the SCOM console. • Short Learning Curve for SCOM Administrators: No need to learn another monitoring tool – continue using the familiar SCOM console. No need to learn about different management packs. • Maximize the Returns on your SCOM Investment: Combine eG Enterprise's increased monitoring depth and breadth with SCOM's expertise in monitoring Microsoft technologies © eG Innovations, Inc | www.eginnovations.com
    40. 40. Gartner on the eG SCOM Integration • eG Innovations goes deeper than Microsoft SCOM in the areas of Solaris, AIX, HP-UX and Linux. • Monitoring of Citrix, Microsoft, Red Hat and VMware virtualization technologies is natively supported by eG Innovations. • A large number of application components can now be monitored with SCOM, including those provided by IBM, SAP and Oracle. • This monitoring platform can be integrated into OpsMgr 2007 and OpsMgr 2012. Jonah Kowall, Research VP, Gartner Inc. Source: How and When to Extend Microsoft and Oracle to Reduce Monitoring Licensing Costs. © eG Innovations, Inc | www.eginnovations.com
    41. 41. ROI of the eG/SCOM Solution Boost User Satisfaction & Productivity Reduce IT Support Cost & Complexity • Reduce downtime • Increase application availability • Boost user experience • Simplify, automate & accelerate diagnosis & troubleshooting • Optimize staffing levels & reduce OPEX Reduce Infrastructure Cost & Avoid Cost Overruns • Increase hardware utilization • Leverage investment in software • Right-size & optimize environment Deliver Projects on Time, on Budget, on Target • Accelerate deployments & rollout • Reduce risk, deliver successful projects & peace of mind © eG Innovations, Inc | www.eginnovations.com
    42. 42. eG Innovations: Customer Successes © eG Innovations, Inc | www.eginnovations.com
    43. 43. eG Innovations: Awards and Recognition © eG Innovations, Inc | www.eginnovations.com
    44. 44. Next Steps  Free Trial http://www.eginnovations.com/freetrial  Send an Email info@eginnovations.com  Call Us +1 (866) 526 6700 © eG Innovations, Inc | www.eginnovations.com
    1. A particular slide catching your eye?

      Clipping is a handy way to collect important slides you want to go back to later.

    ×