Top-5 Best Practices for                               Virtual Desktop                                                    ...
Moderator                                            Holger Schulze                                            VP Marketin...
Webinar Agenda               Introduction               Desktop Virtualization Trends               Why Do VDI Rollouts Fa...
Desktop Virtualization        Trends                                            Karin Kelley                              ...
What it Looks Like Today© eG Innovations, Inc | www.eginnovations.com
Drivers for VDI Adoption             Centralized management             Business continuity & agility, BYOD             Ce...
Desktop Virtualization        Adoption                                            Source: 451 Research, Market Monitor, Ma...
Barriers to Adoption             Difficult to prove ROI             User acceptance             Complexity             Per...
Desktop Systems        Management             Policy-based provisioning, remediation             Capacity planning        ...
Why Do VDI Rollouts Fail?                                            Rick Ruskin                                          ...
About eG Innovations                               eG Innovations is the only enterprise-class performance                ...
Customer Success         Nearly 1,000 customers worldwide© eG Innovations, Inc | www.eginnovations.com
The VDI Adoption Stages       VDI                       VDI               VDI                  VDI       Test             ...
VDI Adoption: Test                                Focus                                  Assess & compare technologies    ...
VDI Adoption: Pilot                               Focus                                 Assessment of desktops        VDI ...
VDI Adoption: Production                               Focus                                 Day-to-day performance       ...
VDI Adoption: Acceleration                              Focus                                Scale to 100,000’s of VDI use...
Why Do VDI Rollouts Fail?                    6                                                                            ...
The Broken VDI Deployment Cycle          Why VDI                                          Assess         Rollouts Fail  - ...
VDI – How Hard Can It Be?                                                    User                                         ...
VDI – It Is Very Hard!                                                                                      SAN           ...
VDI Management Today                                                                                               SAN    ...
VDI Application Service is Slow          Hey, this is         not working!                                                ...
Recap: Top 5 VDI Pain Points                                            Detection                                         ...
5 Best Practices to Deliver        VDI Performance Assurance                                            Srinivas Ramanatha...
VDI Performance Assurance                            Assess                                                              P...
5 Best Practices For VDI Management                                                                    Deep   Monitor     ...
5 Best Practices For VDI Management                                                                    Deep   Monitor     ...
Manage the VDI Service, Not Silos                                       Monitor                                           ...
Monitor the VDI Service                       Monitor                                                     VDI Service,    ...
Get 360o Visibility                                               Monitor                                                 ...
Monitor Every Layer, Every Tier                                           Monitor                                         ...
Monitor Every Layer, Every Tier                    Monitor                                                         VDI Ser...
Monitor Every Layer, Every Tier           Monitor                                                VDI Service,             ...
Automatic Root-Cause Diagnosis                                         Monitor                                            ...
eG Enterprise: VDI Service Manager                                                 Monitor                                ...
5 Best Practices For VDI Management                                                                    Deep   Monitor     ...
Understand VDI Usage                     Right-Size                                                 for Great             ...
Plan based on Usage Reports                                       Right-Size                                              ...
Get More Out of Your Investment                   Right-Size                                                        for Gr...
Know How to Invest Wisely               Right-Size                                                for Great      Find your...
5 Best Practices For VDI Management                                                                    Deep   Monitor     ...
Preemptive Detection & Alerting                                        Preemptive                                         ...
Auto-Baseline Key Metrics                                       Preemptive                                                ...
A Preemptive Alerting Example                               Preemptive                                                    ...
A Preemptive Alerting Example                                                 Preemptive                                  ...
A Preemptive Alerting Example                Preemptive                                                      Detection    ...
5 Best Practices For VDI Management                                                                    Deep   Monitor     ...
Monitor Users, Not Just VMs                                   Monitor                                                     ...
Monitor Users, Not Just VMs                                            Monitor                                            ...
Monitor Users, Not Just VMs                                        Monitor                                                ...
5 Best Practices For VDI Management                                                                    Deep   Monitor     ...
Deep Visibility Into Sessions                                                            Deep                             ...
Deep Visibility Into Sessions                              Deep                                                           ...
Deep Visibility Into Sessions                                     Deep                                                    ...
5 Best Practices For VDI Management   Monitor                                                          Deep      VDI      ...
VDI Performance Assurance Benefits                      Deliver great user experience                      Achieve great R...
In a Nutshell         For Successful VDI Rollouts     - Build performance assurance       early into the VDI life cycle   ...
Ask the Experts …                                                &© eG Innovations, Inc | www.eginnovations.com
Next Steps                                          Free Demo                                          www.eginnovations.c...
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Top-5 Best Practices for Virtual Desktop Success

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This presentation discusses the top-5 best practices on how to build scalable performance assurance into virtual desktop environments, and how to provide end-to-end performance visibility across every layer and every tier of dynamic service infrastructures – from virtual desktops to applications, and from the network to storage. Learn how to proactively manage service performance so you can make informed IT operations decisions, move from insight to action, and quickly resolve the root cause of service performance issues – before they impact user productivity and the success of your desktop transformation initiative.

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Transcript of "Top-5 Best Practices for Virtual Desktop Success"

  1. 1. Top-5 Best Practices for Virtual Desktop Success How to Deliver VDI Performance Assurance, User Satisfaction & ROI Contact Us: webinar@eginnovations.comPresentersKarin Kelley (451 Group) | Rick Ruskin (eG Innovations)Srinivas Ramanathan (eG Innovations)
  2. 2. Moderator Holger Schulze VP Marketing eG Innovations Holger.Schulze@eginnovations.com© eG Innovations, Inc | www.eginnovations.com
  3. 3. Webinar Agenda Introduction Desktop Virtualization Trends Why Do VDI Rollouts Fail? 5 Best Practices to Deliver VDI Performance Assurance Ask the Experts - Q&A Next Steps© eG Innovations, Inc | www.eginnovations.com
  4. 4. Desktop Virtualization Trends Karin Kelley Analyst, Infrastructure Management The 451 Group© eG Innovations, Inc | www.eginnovations.com
  5. 5. What it Looks Like Today© eG Innovations, Inc | www.eginnovations.com
  6. 6. Drivers for VDI Adoption Centralized management Business continuity & agility, BYOD Centralized security Disaster recovery Thin endpoint devices© eG Innovations, Inc | www.eginnovations.com
  7. 7. Desktop Virtualization Adoption Source: 451 Research, Market Monitor, May 2011© eG Innovations, Inc | www.eginnovations.com
  8. 8. Barriers to Adoption Difficult to prove ROI User acceptance Complexity Performance issues Scalability© eG Innovations, Inc | www.eginnovations.com
  9. 9. Desktop Systems Management Policy-based provisioning, remediation Capacity planning Performance monitoring Analytics, reporting Users, users, users!© eG Innovations, Inc | www.eginnovations.com
  10. 10. Why Do VDI Rollouts Fail? Rick Ruskin Vice President eG Innovations Rick.Ruskin@eginnovations.com© eG Innovations, Inc | www.eginnovations.com
  11. 11. About eG Innovations eG Innovations is the only enterprise-class performance management solution that provides virtualization-aware correlation and complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services. Worldwide New York, New Jersey, Boston, Chicago, Los Angeles, Dallas, Austin, Singapore, London, Chennai Locations Customers Over 300 enterprise customers worldwide Over 700 managed clients worldwide (via MSPs) Year Founded 2001 Certifications Sample Awards & Recognition© eG Innovations, Inc | www.eginnovations.com
  12. 12. Customer Success Nearly 1,000 customers worldwide© eG Innovations, Inc | www.eginnovations.com
  13. 13. The VDI Adoption Stages VDI VDI VDI VDI Test Pilot Production Acceleration - Deploy on - A few hundred - Thousands a few dozen desktops of desktops - 100,000 desktops - Test - Decide desktops - Typically technology between VDI, - Reap the use free feasibility XenApp, others benefits of VDI licenses - Small - Expect to see - VDI is mission (VMware, workgroup benefits of VDI critical Citrix, …) rollout including ROI© eG Innovations, Inc | www.eginnovations.com
  14. 14. VDI Adoption: Test Focus Assess & compare technologies VDI Gain hands-on experience Test with VDI technologies - Deploy on Narrow down architecture choices a few dozen desktops Feasibility, test typical use cases - Typically use free licenses Typical Challenges (VMware, Citrix, …) No major challenges Learning curve© eG Innovations, Inc | www.eginnovations.com
  15. 15. VDI Adoption: Pilot Focus Assessment of desktops VDI Technology choices (desktop, Pilot connection broker, SAN, etc.) - A few hundred Over-provisioned infrastructure desktops - Test Make it work technology feasibility Typical Challenges - Small Occasional performance issues workgroup rollout addressed manually (by throwing hardware at the problem)© eG Innovations, Inc | www.eginnovations.com
  16. 16. VDI Adoption: Production Focus Day-to-day performance User experience VDI Production Cost & ROI Typical Challenges - Thousands of desktops Performance issues w/o easy fix - Decide between VDI, Users complain XenApp, others - Expect to see Over-provisioning jeopardizes ROI benefits of VDI including ROI But WHY? Everything was GREAT during the pilot?© eG Innovations, Inc | www.eginnovations.com
  17. 17. VDI Adoption: Acceleration Focus Scale to 100,000’s of VDI users VDI Robust, repeatable process Acceleration Optimize & fine-tune VDI performance - 100,000 Deliver solid ROI desktops - Reap the Typical Challenges benefits of VDI - VDI is business Address performance issues critical preemptively with performance assurance solution – before users call© eG Innovations, Inc | www.eginnovations.com
  18. 18. Why Do VDI Rollouts Fail? 6 Problems 5 - Users complain about slowResponse Time [s] 4 VDI Production applications, performance degrades VDI initiative 3 as rollout progresses stalls - Desktops 2 competing for VDI Pilot delivers good performance same resources 1 - Throwing hardware at the problem kills 0 5,000 10,000 15,000 20,000 25,000 budgets & ROI No. of Desktops © eG Innovations, Inc | www.eginnovations.com
  19. 19. The Broken VDI Deployment Cycle Why VDI Assess Rollouts Fail - Much focus on early stages Maintain Plan - Over-confidence in VDI performance (due to over- provisioned infrastructure during pilot) - Performance issues are re-mediated after the fact Re- - Manual process can’t scale Design Mediate - Fixing performance issues downstream is costly & it doesn’t scale (and is almost impossible to Deploy pinpoint quickly)© eG Innovations, Inc | www.eginnovations.com
  20. 20. VDI – How Hard Can It Be? User Perspective “I start my device,User log on, and expect the same experience I had with my physical desktop environment.” © eG Innovations, Inc | www.eginnovations.com
  21. 21. VDI – It Is Very Hard! SAN Active Directory on ESX Switch User Virtual Desktops Network on VMs Provisioning Server Connection Broker Oracle License Server Profile Server vCenter ComplexityAdd virtual machines, connection broker, profile server, provisioning server … … a lot of opportunities for things to go wrong and impact user experience!© eG Innovations, Inc | www.eginnovations.com
  22. 22. VDI Management Today SAN Active Directory on ESX Switch User Virtual Desktops on VMs Network Provisioning Server Connection Broker Oracle License Server Profile Server vCenter Isolated Management ToolsA single failure can bring down the entire service – but where is the root cause?Each VDI element has its own dedicated management tool, but the serviceowner has no correlated performance visibility across the VDI environment.© eG Innovations, Inc | www.eginnovations.com
  23. 23. VDI Application Service is Slow Hey, this is not working! Looks Not our fine Not mine problem either Talk to the other guys End User LAN CB Admin Sys admin Application Admin Admin Everything Domain Is OK admin Client Admin Firewall All lights admin Are green VMs are lightly The server is working loaded OK Database Admin Server admin VMware admin We don’t No other see anything complaints wrong VDI Service Manager© eG Innovations, Inc | www.eginnovations.com
  24. 24. Recap: Top 5 VDI Pain Points Detection after the Poor user Over- fact = too experience VDI provisioning late hurts VDI No visibility silos don’t kills ROI success into user reveal cause sessions of problem© eG Innovations, Inc | www.eginnovations.com
  25. 25. 5 Best Practices to Deliver VDI Performance Assurance Srinivas Ramanathan CEO & Founder eG Innovations Srinivas@eginnovations.com© eG Innovations, Inc | www.eginnovations.com
  26. 26. VDI Performance Assurance Assess Performance Lessons Maintain Plan - Consider inter- desktop dependencies Performance from the beginning Assurance - Mitigate risk of VDI failure downstream - Process vs costly ad-hoc fixes - Ensure scalability & deliver ROI Deploy Design© eG Innovations, Inc | www.eginnovations.com
  27. 27. 5 Best Practices For VDI Management Deep Monitor Visibility VDI Service, Monitor Right-Size into not Silos Users, for Great Preemptive Sessions Not Just ROI Detection VMs & Alerting© eG Innovations, Inc | www.eginnovations.com
  28. 28. 5 Best Practices For VDI Management Deep Monitor Visibility VDI Service, Monitor Right-Size into not Silos Users, for Great Preemptive Sessions Not Just ROI Detection VMs & Alerting© eG Innovations, Inc | www.eginnovations.com
  29. 29. Manage the VDI Service, Not Silos Monitor VDI Service, not SilosUsers care about the “service” IT operations teams focus on infrastructure silos VDI is slow The DNS servers are responding well to queries. VDI is not working The User / IT Management Disconnect VDI freezes The CPU usage of often the VMware servers is ok. This disconnect is a threat to the success of transformational IT initiatives & the promise of agility, scalability, and cost savings!© eG Innovations, Inc | www.eginnovations.com
  30. 30. Monitor the VDI Service Monitor VDI Service, not Silos Know when user access is slowing© eG Innovations, Inc | www.eginnovations.com
  31. 31. Get 360o Visibility Monitor VDI Service, not Silos Know which tiers are working and which are not. Virtual Server Monitoring Solutions cannot give you 360o visibility. They focus on the virtualization platform only.© eG Innovations, Inc | www.eginnovations.com
  32. 32. Monitor Every Layer, Every Tier Monitor VDI Service, not Silos There is an alert indicating The issue looks fine. vCenter an VMs within the virtual desktop. does not show any alert. The hypervisor looks fine.© eG Innovations, Inc | www.eginnovations.com
  33. 33. Monitor Every Layer, Every Tier Monitor VDI Service, not Silos Alan’s virtual desktop has a problem!© eG Innovations, Inc | www.eginnovations.com
  34. 34. Monitor Every Layer, Every Tier Monitor VDI Service, not Silos Oops – there is 26% retransmission from the virtual desktop© eG Innovations, Inc | www.eginnovations.com
  35. 35. Automatic Root-Cause Diagnosis Monitor VDI Service, not Silos Root-cause The effect of the problem Deep visibility into every layer, every tier, & service-based correlation enable rapid/accurate diagnosis of performance issues.© eG Innovations, Inc | www.eginnovations.com
  36. 36. eG Enterprise: VDI Service Manager Monitor VDI Service, not Silos Network? Database? VDI Service Owner eG Enterprise Manager Application? Identify & resolve problems preemptively, before users call! VMware? Profile Server? Connection Broker? The Service Manager is a General Practitioner for your VDI.© eG Innovations, Inc | www.eginnovations.com
  37. 37. 5 Best Practices For VDI Management Deep Monitor Visibility VDI Service, Monitor Right-Size into not Silos Users, for Great Preemptive Sessions Not Just ROI Detection VMs & Alerting© eG Innovations, Inc | www.eginnovations.com
  38. 38. Understand VDI Usage Right-Size for Great ROI Know who is accessing VDI service© eG Innovations, Inc | www.eginnovations.com
  39. 39. Plan based on Usage Reports Right-Size for Great Top users, Top applications ROI Know usage patterns and trends for effective capacity planning.© eG Innovations, Inc | www.eginnovations.com
  40. 40. Get More Out of Your Investment Right-Size for Great ROI Track user sessions on each server A few of the servers are handling most of the sessions© eG Innovations, Inc | www.eginnovations.com
  41. 41. Know How to Invest Wisely Right-Size for Great Find your VDI bottlenecks ROI© eG Innovations, Inc | www.eginnovations.com
  42. 42. 5 Best Practices For VDI Management Deep Monitor Visibility VDI Service, Monitor Right-Size into not Silos Users, for Great Preemptive Sessions Not Just ROI Detection VMs & Alerting© eG Innovations, Inc | www.eginnovations.com
  43. 43. Preemptive Detection & Alerting Preemptive Detection It is important to have the right metrics & Alerting Broad Coverage Deep Insights - LUN queue length Storage Application Virtual - VM CPU Ready Physical Cloud - TCP Retransmissions DatabaseNetwork - Memory leaks - Profile sizes Look for domain expertise in VDI, collect the right metrics. Virtualization Otherwise, it will be a case of “Garbage in, Garbage out”!© eG Innovations, Inc | www.eginnovations.com
  44. 44. Auto-Baseline Key Metrics Preemptive Detection Auto-compute time-of-day baselines & Alerting Alert administrators when metrics violate baselines Preemptive detection & alerting lets administrators see and fix problems before users notice© eG Innovations, Inc | www.eginnovations.com
  45. 45. A Preemptive Alerting Example Preemptive Detection & Alerting A Real-World Scenario: The domain server goes down, pulling down the VDI service. Why? eG’s alarm history provides a clue … The domain 5 hours earlier, eG has server has failed alerted about an issue! and rebooted.© eG Innovations, Inc | www.eginnovations.com
  46. 46. A Preemptive Alerting Example Preemptive Detection & Alerting eG’s In-N-Out monitoring of the VM on which AD is running provides further insights The Client/Server Run-Time Subsystem (csrss) is a critical Windows process responsible for console handling and GUI shutdown. The csrss process in the VM is leaking OS handles!© eG Innovations, Inc | www.eginnovations.com
  47. 47. A Preemptive Alerting Example Preemptive Detection & Alerting The fix: Apply the relevant Microsoft Hotfix!© eG Innovations, Inc | www.eginnovations.com
  48. 48. 5 Best Practices For VDI Management Deep Monitor Visibility VDI Service, Monitor Right-Size into not Silos Users, for Great Preemptive Sessions Not Just ROI Detection VMs & Alerting© eG Innovations, Inc | www.eginnovations.com
  49. 49. Monitor Users, Not Just VMs Monitor Users, not just VMs Workload of the VM is user-dependent When a user complains, need to know which physical server and VM they are on Need to know who the top users are for capacity planning User information required for billing, capacity planning Poor user experience impacts VDI success. So focus on monitoring users, not just VMs!© eG Innovations, Inc | www.eginnovations.com
  50. 50. Monitor Users, Not Just VMs Monitor Users, not just VMs When a user calls, search for the user Know which ESX/Xen server he/she is logged on to© eG Innovations, Inc | www.eginnovations.com
  51. 51. Monitor Users, Not Just VMs Monitor Users, not just VMs See all the other users logged on to the same ESX/Xen host. See performance issues at the user level so you can fix and right-size your VDI environment for user satisfaction.© eG Innovations, Inc | www.eginnovations.com
  52. 52. 5 Best Practices For VDI Management Deep Monitor Visibility VDI Service, Monitor Right-Size into not Silos Users, for Great Preemptive Sessions Not Just ROI Detection VMs & Alerting© eG Innovations, Inc | www.eginnovations.com
  53. 53. Deep Visibility Into Sessions Deep Visibility into 100% • The Outside view shows the portion of physical Sessions Resources of the Physical Machine resources used by each VM (CPU, disk, memory) VM4 32% • Provided by the virtualization hypervisor VM3 20% • Useful for capacity planning and identifying certain VM issues VM2 25% • Does NOT show why a VM is consuming resources VM1 15% 0 100%Resources of the Physical Machine • The Inside view shows the portion of resources allocated to 40% VM4 a VM that are used by each application and each user of the VM 20% 32% 12% • Provided by the guest OS (for Windows: WMI) VM3 25% 60% 20% • Useful for user load balancing, identifying guest OS issues, 10 45 5 VM2 % % % 30% 25% misbehaving applications, and unauthorized user activities VM1 60% 10% 15% 0 • Does show why a VM is consuming resources, accelerates fix Apps inside a VM © eG Innovations, Inc | www.eginnovations.com
  54. 54. Deep Visibility Into Sessions Deep Visibility into Sessions CPU usage inside a virtual desktop is high© eG Innovations, Inc | www.eginnovations.com
  55. 55. Deep Visibility Into Sessions Deep Visibility into Sessions The top CPU process is Windows Media Player. The user is watching a movie ☺ Accelerate problem resolution by understanding why a VM is consuming resources.© eG Innovations, Inc | www.eginnovations.com
  56. 56. 5 Best Practices For VDI Management Monitor Deep VDI Visibility Monitor Service, not Right-Size into Users, Silos for Great Preemptive Sessions Not Just ROI Detection VMs & Alerting© eG Innovations, Inc | www.eginnovations.com
  57. 57. VDI Performance Assurance Benefits Deliver great user experience Achieve great ROI Enhance service uptime Accelerate adoption rates© eG Innovations, Inc | www.eginnovations.com
  58. 58. In a Nutshell For Successful VDI Rollouts - Build performance assurance early into the VDI life cycle - Look for VDI-aware performance management solutions that address the 5 best practices© eG Innovations, Inc | www.eginnovations.com
  59. 59. Ask the Experts … &© eG Innovations, Inc | www.eginnovations.com
  60. 60. Next Steps Free Demo www.eginnovations.com/demo Contact Us Email: webinar@eginnovations.com Phone: 732-794-1259© eG Innovations, Inc | www.eginnovations.com
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