RES and eG Innovations combine best-of-breed virtual desktop management solutions to deliver maximum user productivity and satisfaction while dramatically reducing the cost and complexity of managing hybrid desktop environments: - Deliver secure, personalized and compliant desktops - Reduce the cost & complexity of user management - Proactively manage dynamic desktop performance - Right-size the dynamic desktop environment for maximum ROI - Deliver on the ROI and user experience promise of desktop transformation initiatives

1. Desktop
Transformation
Success
The 5 Secrets to Delivering
User Satisfaction,
Productivity & ROI

2. Presenting Today …
Jeff Fisher
VP Strategy
RES Software
J.Fisher@ressoftware.com
Rick Ruskin
VP Sales
eG Innovations
Rick.Ruskin@eginnovations.com

3. Hybrid Desktop Era
 The era of the Hybrid Desktop
is upon us
 PCs living alongside tablets and
smartphones
 Mixed application and desktop
delivery models
 Appropriately matching use
cases to delivery models
 For example, power users and
occasionally connected mobile
workers are not a good fit for RDS
or VDI
 Increased agility and productivity
for end-users
 To support increasingly flexible workstyles

4. Hybrid Desktop Challenges
 Increasingly complex
infrastructure that needs to be Key Pain Points
managed by IT  User Personalization
 Different kinds of servers, data  User Performance
Experience
stores and agents that need to
 Right-Sizing for ROI
be installed, monitored, etc.
 Compliance
 Most hybrid desktop delivery
 Support Complexity
infrastructure components are
still managed as silos
“Client virtualization does not replace physical PCs, but instead adds
significant infrastructure and costs, creating a hybrid environment of both
physical virtual desktops. […] traditional datacenter or
PC-centric approaches break down.”
David K Johnson, Forrester
Client Virtualization Will Fail Without a Hybrid Approach

5. Challenge #1: User Personalization
 Profiles, scripts and policies don’t cut it in
today’s hybrid desktop environments
 Personalization goes way beyond roaming a
user’s wallpaper
 In a world of ubiquitous access, restricting
access to desktop resources and services is as
important as roaming personalization

6. Challenge #2: User Performance Experience
 Poor user experience stalls or stops
50% of desktop transformation projects
 Complexity of hybrid desktop infrastructure
makes it difficult and time consuming
to pinpoint and resolve root cause issues
 Over-confidence during pilot leads to
neglect of performance during ramp-up
 Manually remediating performance
issues downstream is costly, doesn’t
scale, and is often too late!

7. Challenge #3: Right-Sizing for ROI
 Throwing hardware at desktop performance
problems causes cost overruns and kills ROI
 Underinvestment causes performance issues
 How to find the right balance? And where do
I invest with laser focus to efficiently enable
performance and scale up to amortize backend
infrastructure?

8. Challenge #4: Compliance
 How to ensure compliant user
access to a range of hybrid desktop
resources and services
 Applications (including licensing)
 Data
 URLs
 Peripherals (i.e. printer, portable storage
devices and writable media, etc.)
 Compliance and remediation of
delivery infrastructure

9. Challenge #5: Support Complexity
 Unlike many of today’s consumer experiences,
enterprise users and first line support are not
properly enabled for self-service
 Limited visibility into desktop configuration
issues
 Maintaining legacy configuration tools
(i.e. scripts, group policy, etc.)

10. eG Innovations and RES - Joint Value
RES and eG Innovations combine best-of-breed management
solutions to deliver maximum user productivity and satisfaction
while dramatically reducing the cost and complexity of
managing hybrid desktop environments.
 Deliver secure, personalized and compliant desktops
 Reduce the cost & complexity of user management
 Proactively manage dynamic desktop performance
 Right-size the dynamic desktop environment for
maximum ROI
 Deliver on the ROI and user experience promise of
desktop transformation initiatives
 Clients want their vendors to collaborate to ensure
success

11. eG & RES Solution Synergy
User Logon
Performance performance
Experience
Performance Compliance
Desktop
resource
Right-Sizing
access
for ROI

12. If Hybrid Desktops were cars …

13. RES Software at a Glance
Established and
experienced team Strong
Technology
Alliances
Currently
shipping 10th
generation
Worldwide
award-winning
distributor and
Workspace
reseller networks
Management
solution

14. Global Enterprise Customer Base

15. RES Solutions Overview
Seamless
Context-aware integration of
desktop resource local
access control, applications and
configuration services into
and tracking remotely hosted
desktops
IT as a Service (ITaaS)
Cloud-based user Enterprise-class
environment file sharing with
discovery and on-premises
Workspace Solutions analysis storage
Automation Solutions
Intelligent IT
task automation
which provides
the foundation
for an enterprise
app store

16. RES Workspace Manager in Action
Granular context elements to handle
even the most varied workstyles
Intuitive console makes it easy to get
up and running with workspace
management
Rich integration with leading
desktop management and
virtualization platforms leverages
existing technology investments

17. About eG Innovations
eG Innovations’ award-winning performance assurance
solutions automate and dramatically accelerate the
discovery, diagnosis, and resolution of service performance
Performance Assurance issues - in complex virtual, cloud, and physical service
Made Easy infrastructures. Our customers use eG Innovations to enable
end user productivity, reduce cost and complexity, and
deliver on the ROI promise of transformational IT
investments.
Worldwide New York, New Jersey, Boston, Chicago, Los Angeles, Dallas,
Austin, Singapore, London, Chennai
Locations
Customers Over 1,000 customers worldwide
Certifications
Sample Awards
& Recognition

18. eG Customer Success

19. eG Innovations Solution
Automated
Diagnosis
Pre-emptive
Alerting
Trading Online
Banking
Accounting
Connection Right-size
Brokers for ROI
Storage Network Profile Servers Capacity
• Applications Virtualization Planning

20. eG Performance Assurance in Action

21. Solution #1: User Personalization
 The RES Workspace was designed to support
today’s hybrid desktop environments
 Reduces or eliminates profile, scripting and
policy challenges and dependencies
 Context-aware policy engine can expose, hide
and reconfigure desktop resources and services
on-the-fly

22. Solution #2: User Performance Experience
 Bake performance assurance into hybrid
desktop infrastructure from the beginning
 Mitigate risk of downstream desktop
performance issues
 Embed performance as a pre-emptive
process vs. ad-hoc, post mortem re-mediation
 Complete visibility correlating user experience with
infrastructure components
 Automate & accelerate performance detection &
diagnosis across entire desktop infrastructure
 Preemptively detect and resolve issues quickly -
before users are impacted

23. Desktop Success – Flip a Coin?
50% of all desktop
virtualization projects
stall or fail* …
1) Unacceptable End
User Performance
2) Cost Overruns
Can you afford to take a
50/50 chance with your
desktop virtualization
initiative?
Source: Survey by Virsto Software, 2012

24. Desktop Performance - The Big Picture
Virtual Desktops 20%
 Complexity
 Investment
 Performance
bottlenecks
 Technology
choices
 Opportunities
Virtual Desktop for Problems
Infrastructure
© eG Innovations, Inc | www.eginnovations.com
80%

25. Desktop Virtualization is Complex!
Active SAN
Directory
on ESX
Switch
User
Virtual Desktops
Network
on VMs
Provisioning
Server
Connection
Broker
Oracle License Server Profile Server
vCenter
Complexity
Add virtual machines, connection brokers, profile servers, provisioning
servers … a lot of opportunities for things to go wrong and impact user
experience!

26. Isolated Management Today
SAN
Active
Directory
on ESX
Switch
User Virtual Desktops
on VMs
Network
Provisioning
Server
Connection
Broker
Oracle License Server Profile Server
vCenter
Isolated Management Tools
A single failure can bring down the entire service – but where is the root
cause? Each infrastructure element has its own dedicated management
tool, but the service owner has no correlated performance visibility across
the entire service environment.

27. Automated Performance Diagnosis
Active Directory
SQL
SAN
Switch
Client Enterprise
Network Web on XenApp on
ZDC on Apps
XenServer VMware ESX
VMware ESX
Profile Server
License Server
Oracle vCenter
Complete visibility – every layer, every tier!

28. Desktop Performance Assurance
Assess
Performance
Lessons
- Consider performance
Maintain Plan management from the
beginning
Performance - Mitigate risk of
Assurance desktop issues
downstream
- Process vs costly
ad-hoc fixes:
automate performance
assurance
- Ensure scalability
Deploy Design & deliver ROI

29. Solution #3: Right-Sizing for ROI
 eG Performance Analytics enables right-sizing
of desktop infrastructure for better cost /
performance balance
 Avoid over-provisioning  Don’t kill budget
 Avoid under-provisioning  Don’t kill performance
 Efficiency: Gain 20% more users per server
 Economies of Scale: Roll out more users, faster

30. Find Your Bottlenecks
Benefit: Right size your environment for better ROI

31. Solution #4: Compliance
 Track and control application
(including licensing), URL and
peripheral access and usage
(Workspace Manager)
 Provide a “Follow-Me-Data”
solution with the security and
control of on-premises storage
(HyperDrive)
 Automate queries and
remediation of delivery
infrastructure (Automation Mgr)

32. Solution #5: Support Complexity
 Desired User State Management – model what
users should see when they access their hybrid
desktop
 Workspace Analysis – detailed tracking provides
an audit trail when something goes wrong
 Delegated administration including user self-
service

33. Conclusion
 Success of hybrid desktops depends on powerful
management platforms for user satisfaction,
productivity, and ROI
 Together, RES Software and eG Innovations
provide a complete solution to help you deliver
on the promise of your desktop transformation
initiative

34. Ask the Experts …
&

35. For a demo, trial or consultation, visit …
 www.eginnovations.com  www.ressoftware.com
 +1 732-794-1259  +1 800-893-7810
 Marketing@eginnovations.com  Marketing@ressoftware.com
We look forward to
speaking with you!