Citrix XenApp and XenDesktop Performance Management Made Easy

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End users expect virtualized Citrix XenApp application delivery to be as fast and reliable as their physical desktop experience. When performance slowdowns occur, users expect IT operations to fix the problem - immediately. But in reality, most IT administrators are challenged to identify and then repair the root cause of a slowdown in a timely manner: Is it Citrix? Is it the application? Is it the VMware/Hyper-V virtualization layer? Is it the network or the storage? Where to begin, and what metrics can you trust?
Join virtualization expert Bala Vaidhinathan (CTO, eG Innovations) and watch a live solution demonstration of eG Enterprise and see how to:
• Get the most powerful analytics, reporting and auto-diagnosis for intelligent performance management
• Dramatically accelerate the discovery, diagnosis, and resolution of Citrix service performance issues
• Achieve 360-degree visibility of the entire service infrastructure even beyond the Citrix tiers
• Pinpoint and repair performance abnormalities even before users notice
• Ensure maximum ROI by right-sizing your XenApp infrastructure using powerful reporting & analytics

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  • If you are interested in checking how the eG VDI Monitor can help you, here’s a great opportunity. We are offering a free 30 day trial for all XenDesktop customers. To sign up, please email egontap@eginnovations.com
  • Citrix XenApp and XenDesktop Performance Management Made Easy

    1. 1. Presenter Bala Vaidhinathan | CTO | eG Innovations Citrix XenApp/XenDesktop Performance Monitoring made Fast and Easy with eG Enterprise
    2. 2. © eG Innovations, Inc | www.eginnovations.com Moderator Holger Schulze VP Marketing eG Innovations Holger.Schulze@eginnovations.com
    3. 3. © eG Innovations, Inc | www.eginnovations.com Agenda  Citrix performance management today – What, Who, How  Citrix Performance Management made fast and easy with eG Enterprise  Product Tour  Q & A
    4. 4. © eG Innovations, Inc | www.eginnovations.com Today’s Presenter Bala Vaidhinathan CTO, eG Innovations bala@eginnovations.com
    5. 5. © eG Innovations, Inc | www.eginnovations.com Citrix Performance Management Today What Who How
    6. 6. © eG Innovations, Inc | www.eginnovations.com WhoWhat Citrix Performance Management How Sharefile Control Device Manager Citrix Performance Management No longer just one tier that needs to be managed!
    7. 7. © eG Innovations, Inc | www.eginnovations.com WhoWhat Citrix Performance Management How Profile Management Sharefile Control Device Manager Citrix Performance Management Citrix performance management must cover the non-Citrix tiers as well.
    8. 8. © eG Innovations, Inc | www.eginnovations.com WhoWhat Citrix Performance Management How User complaints are about the “service”, not about individual tiers.
    9. 9. © eG Innovations, Inc | www.eginnovations.com Who Citrix Performance Management HowWhat Who Citrix Architect • Responsible for architecture, planning, growth of Citrix environment. • Interested in evaluating performance of different technologies; Long term bottleneck analysis, capacity planning and forecasting • Handles day to day operations of the Citrix service • Required to detect, troubleshoot, resolve performance issues that impact the user experience; requires views into the real-time performance of every tier Citrix Service Manager • Handles user complaints • Interested in quickly resolving the problem; Needs to be able to figure out quickly who should handle a problem – network? Database? Citrix? VMware? Helpdesk
    10. 10. © eG Innovations, Inc | www.eginnovations.com Who Citrix Performance Management HowWhat How Citrix Director with EdgeSight Citrix Director/ EdgeSight Director/EdgeSight offers visibility into Citrix XenApp, XenDesktop, Netscaler. Capabilities for helpdesk to drill down into user sessions and view performance of desktops.
    11. 11. © eG Innovations, Inc | www.eginnovations.com Profile Management Now What If … Sharefile Control Device Manager Citrix Director/ EdgeSight one of the other tiers is impacting the Citrix user experience. Let’s look at a quick real-world scenario ….
    12. 12. © eG Innovations, Inc | www.eginnovations.com A Real-World Example 08:00 User to the helpdesk – “my application access is very slow. I am not able to work properly.” 8:00AM Helpdesk We will get on it right away!
    13. 13. © eG Innovations, Inc | www.eginnovations.com Network Web on ESX Active Directory SQL XenApp on VMware ESXZDC on VMware ESX License Server Profile Server Enterprise Apps vCenterOracle Endpoint Where is the Root-Cause? SAN Switch “My application is slow!” What is the root cause of the service problem? Network? VMware? AD? SQL? Storage? Profile Server?
    14. 14. © eG Innovations, Inc | www.eginnovations.com What Follows … Citrix Director / EdgeSight VMware VCOPS - Virtual Task Manager - Windows Event Viewer - Windows EMC Ionix - Storage Cisco UCS Manager - Hardware CiscoWorks - Network
    15. 15. © eG Innovations, Inc | www.eginnovations.com The Troubleshooting conference call
    16. 16. © eG Innovations, Inc | www.eginnovations.com A Real-World Example 08:00 Helpdesk receives a call that application access is slow 09:00 Helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue. 11:00 The Citrix admin has reviewed Director/EdgeSight metrics, has killed the offending process. But user complaints persist. 12:00 The Citrix admin decides to reboot the server but the problem persists even after the reboot. 13:00 The problem does not appear to be specific to Citrix. The Citrix admin calls for a conference call with the other administrators . 17:00 After hours of troubleshooting, the problem is identified in the VMware tier! Slowandmanualdiagnosis
    17. 17. © eG Innovations, Inc | www.eginnovations.com Citrix Performance Management with an Intelligent Xen Dashboard
    18. 18. © eG Innovations, Inc | www.eginnovations.com Real-World Example - Revisited 06:30 The helpdesk receives an automatic alert saying that access to Ctirix is slowing down. No user has been impacted yet. 6:30AM Helpdesk This looks odd. Let’s get to the bottom of this before users start calling …
    19. 19. © eG Innovations, Inc | www.eginnovations.com Triage Problems Quickly The application that is responsible for the slow down – a samba backup job 6:35AM Helpdesk Yup, the backup job is taking up resources …
    20. 20. © eG Innovations, Inc | www.eginnovations.com The Result 06:30 The helpdesk seels an alert of a slowdown with Citrix access. 06:35 The helpdesk reviews the service topology and determines that there is an issue on the VMware server. Contacts the VM administrator. 06:45 The VMware administrator realizes that the backup job is impacting the user experience. Reschedules the backup job for later in the evening. Citrix Performance Management Made Rapidandautomated diagnosis
    21. 21. © eG Innovations, Inc | www.eginnovations.com Intelligent Xen Dashboard - Tour … not like that … but like this!
    22. 22. © eG Innovations, Inc | www.eginnovations.com End to End Performance Management Profile Management Sharefile Control Device Manager Citrix Performance Management eG Enterprise gives you comprehensive coverage
    23. 23. © eG Innovations, Inc | www.eginnovations.com The EG Innovations Approach Automated Diagnosis User Experience Management Right-Sizing & Capacity Planning Pre-emptive Alerting Total Performance Visibility End User Experience Storage Connection Brokers Profile Servers Network Applications Virtualization Infrastructure & App Performance Service Performance Online Banking Accounting Trading Patient records . . . eG Enterprise
    24. 24. © eG Innovations, Inc | www.eginnovations.com Case of a Memory Bottleneck! The Physical Memory Utilization on Citrix Xen App Server YKCXT05 is very high (around 99%). Using the eG Detailed Diagnosis (Magnifying Glass) , We can drill down into the top Processes consuming High Memory on this server. eG was able to monitor and alert on the Memory Bottleneck identified on the Citrix CXT05. Preemptive Detection & Alerting
    25. 25. © eG Innovations, Inc | www.eginnovations.com Case of CPU Bottleneck! The CPU Utilization on Citrix Server CXT05 was at nearly 100% for more than 30 minutes. We also see the CPU RUN Queue Length increase confirming a CPU bottleneck. eG was able to identify the process which was responsible for the high CPU Utilization – Powerpoint.exe Preemptive Detection & Alerting
    26. 26. © eG Innovations, Inc | www.eginnovations.com Case of Disk I/O Bottleneck Clicking the Magnifying glass reveals the Root Cause which turned out to be a rogue process consuming Disk I/O Preemptive Detection & Alerting
    27. 27. © eG Innovations, Inc | www.eginnovations.com Use Case – Performance Optimization A few of the servers are handling most of the sessions Citrix Architect
    28. 28. © eG Innovations, Inc | www.eginnovations.com Use Case – Successful Migration Performance before migration Performance after migration XenApp 4.5 to 6.5 XenApp 6.5 to 7.5 XenDesktop 5 to 7.5
    29. 29. © eG Innovations, Inc | www.eginnovations.com Use Case – Bottleneck Analysis Analyze which tier is the bottleneck Citrix Service Manager
    30. 30. © eG Innovations, Inc | www.eginnovations.com Use Case – Bottleneck Analysis Review how to avoid performance issues Citrix Service Manager
    31. 31. © eG Innovations, Inc | www.eginnovations.com Forecast the Future Memory bottleneck preventing addition of more Desktops Citrix Architect
    32. 32. © eG Innovations, Inc | www.eginnovations.com Forecast the Future Predicted FUTURE performance based on the past Citrix Architect
    33. 33. © eG Innovations, Inc | www.eginnovations.com ROI of Performance Management eG Enterprise • Reduce downtime • Increase application availability • Boost user experience Boost User Satisfaction & Productivity • Simplify, automate & accelerate diagnosis & troubleshooting • Optimize staffing levels & reduce OPEX Reduce IT Support Cost & Complexity • Increase hardware utilization • Leverage investment in software • Right-size & optimize environment Reduce Infrastructure Cost & Avoid Cost Overruns • Accelerate deployments & rollout • Reduce risk, deliver successful projects & peace of mind Deliver Projects on Time, on Budget, on Target
    34. 34. © eG Innovations, Inc | www.eginnovations.com About eG Innovations eG Innovations is the only enterprise-class performance management solution that provides virtualization-aware correlation and complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission-critical business services. Worldwide Locations USA, UK, Netherlands, Singapore, Hong Kong, India Customers Over 1000 customers Certifications Awards & Recognition
    35. 35. © eG Innovations, Inc | www.eginnovations.com Customer Success
    36. 36. © eG Innovations, Inc | www.eginnovations.com • Citrix Ready – www.citrixready.com • eG Innovations – www.eginnovations.com • Bala Vaidhinathan - info@eginnovations.com eG Innovations Resources • XenApp Monitor – www.eginnovations.com/xenapp • XenDesktop Monitor – www.eginnovations.com/xendesktop • Product Trial – www.eginnovations.com/trial Resources, Q & A
    37. 37. Only for Citrix Platinum Customers Get eG Xen Dashboard at 15% off until August 31, 2014 Contact us to Sign Up sales@eginnovations.com http://www.eginnovations.com

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