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Citrix and Desktop Migration Success
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Citrix and Desktop Migration Success

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Whether you are migrating from Citrix XenApp 4.5 to 6.5 or from 6.5 to 7.5, or you are virtualizing your desktops as part of your Windows XP to Windows 7/8 migration project, performance is a key …

Whether you are migrating from Citrix XenApp 4.5 to 6.5 or from 6.5 to 7.5, or you are virtualizing your desktops as part of your Windows XP to Windows 7/8 migration project, performance is a key priority. Users will expect the same or better performance after the migration as they had before the migration. When performance problems occur, the migration is always blamed first!
Join this webinar to learn about the latest best practices and secrets for making your Citrix and desktop migrations successful. Performance management experts Dennis Callaghan (Senior Analyst, 451 Research), Rick Ruskin (Vice President, VDX) and Bala Vaidhinathan (CTO, eG Innovations) will discuss how to:
- Transform your Citrix and desktop environments successfully without project delays or cost overruns
- Deliver superior end-user experience, simplify management, and reduce cost - before, during and after migration
- Assure user satisfaction by pre-emptively detecting and resolving performance issues - before users are impacted
- Utilize next-gen management solutions to accelerate troubleshooting and identify the true root-cause of problems (is it the Network? Database? Application? Citrix? Virtual platform? Storage?)
- Ensure maximum ROI by right-sizing IT infrastructure using powerful analytics & reporting

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  • 1. Presenters Dennis Callaghan (451 Research) Rick Ruskin (VDX) BalaVaidhinathan (eG Innovations) Citrix & Desktop Migration Success The 3 Secrets to User Satisfaction and ROI
  • 2. • Migration and related challenges • Keys to Successful Migration • Real world case-studies • Q & A Agenda
  • 3. • User experience issues • Lack of visibility across silos • Complex and/or slow issue identification • Proactive problem solving • Lack of representative baselines Poll: What Are Your Biggest Migration Performance Challenges?
  • 4. Migration Challenges Dennis Callaghan Senior Analyst 451 Research Dennis.Callaghan@451Research.com
  • 5. Significant change underway in today’s IT environments: • Traditional desktop to virtual desktop (including upgrade XenApp 4.5 to 6.5, 6.5 to 7.5, Windows XP to Windows 7/8) • Physical to cloud migration, including hybrid cloud. Don’t forget software! • Virtualization of infrastructure and app layers—some legacy apps not designed for virtualization • Moving off Windows Server 2003 and AIX. They’re still out there! Users expect the same or better performance after the migration as they had before the migration. And when performance problems occur, the migration is blamed first. Migration Trends
  • 6. • Migration increases complexity of underlying IT platforms—Dependencies discovered the hard way. • Migration project delays due to unexpected performance and availability issues • Migration project cost overruns due to new hardware and software demands/requirements greater than original design • Legacy applications running on legacy infrastructure. Don’t know where to start. • Configuration Drift: ITSM issue that leads to performance issues Common Migration Challenges
  • 7. Where the puck’s going
  • 8. Challenges ahead • Where does my application reside? What services/infrastructure does it depend on? • Will my current monitoring tools work in new environments my applications/infrastructure are moving to? • Can I get a true “single pane of glass” of performance levels from multiple monitoring tools? • Can I maintain configuration integrity when changes are constantly made? • Can I maintain a consistent view of end-user experience as applications and infrastructure migrate, especially with more applications being accessed by mobile devices? • Can I foster more collaboration/cooperation between developers and operations teams (DevOps)
  • 9. Keys to Successful Migration BalaVaidhinathan CTO, eG Innovations bala@eginnovations.com
  • 10. Migration Considerations Configuration • Configuration at the hardware/OS/app layers • Physical  Virtual / 32 Bit  64 Bit • App/OS Compatibility • App/OS Dependencies • Private/Public Cloud dependencies & setup • Assessments
  • 11. Migration Considerations Performance • Performance Baselines of pre-migration environment. • Total performance visibility into the post migrated environment • User Experience tracking • Identifying Bottlenecks, Peak Usage, Capacity • Critical when it comes to migration, but often overlooked
  • 12. 3 Keys to Success Citrix & Desktop Migration
  • 13. 1 Citrix & Desktop Migration Performance Baselines
  • 14. Performance Baselines • How is the user experience in the pre-upgrade environment? • What are the current usage patterns in the pre-upgrade environment? • What are the consumption patterns in the pre-upgrade environment? • What are the baselines for the pre-upgrade environment for user/app/OS/infrastructure performance? • Ability to track all of the above in the post-upgrade environment and compare • Key to success is to get equal or better user experience without compromising other KPIs
  • 15. Understand User Experience Know how user experience is impacted Know when and where it is impacted
  • 16. Understand User Behavior Know usage patterns and trends for effective capacity planning. Top Users based on activity and impact on resources
  • 17. Understand Applications Usage Understand application usage patterns and trends to effectively size the environment and maximize resources
  • 18. Baseline Actual Metric Multi-level auto-baselining of the environment helps you automatically identify trends and pro-actively isolate performance issues. Automatic Baselining
  • 19. Event Analysis Event analysis gives you a perspective of the type and frequency of Performance Issues in theVDI environment
  • 20. Understand Peak Utilization Identify Peak demand and the time of demand
  • 21. VDI Demand vs Consumption Understanding Desktop Demand vsVDI infrastructure resource consumption during peak Demand
  • 22. Use Case – Successful Migration Performance before migration Performance after migration XenApp 4.5 to 6.5 XenApp 6.5 to 7.5 XenDesktop 5 to 7.5
  • 23. 2 Citrix & Desktop Migration Total Visibility
  • 24. WhoWhat How User complaints are about the “service”, not about individual tiers. Total Visibility
  • 25. WhoWhat How To troubleshoot user service performance issues, end-to-end visibility is required. Performance Management
  • 26. WhoWhat How Profile Management Sharefile Control Device Manager Citrix Performanc e Managemen t Citrix & VDI performance management must cover the non-Citrix tiers as well. Total Visibility
  • 27. A Real-World Example without Total Visibility 08:00 User to the helpdesk – “my application access is very slow. I am not able to work properly.” 8:00AM Helpdesk We will get on it right away!
  • 28. A Real-World Example The helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue. 9:00AM Things look normal from here … Citrix Service Manager The load is not unusually high – there are 5 active sessions. Logon times are ok.
  • 29. Citrix Service Manager A Real-World Example Director’s availability monitoring of the infrastructure also shows nothing wrong. 9:30AM 09:30 Basic infrastructure status checks don’t reveal problems.
  • 30. Citrix Service ManagerA Real-World Example Search for a specific user. See processes that the user is running and their CPU & memory. View HDX channel information for the user. 10:00AM 10:00 User-by-user troubleshooting begins.
  • 31. What Follows … • Citrix Director / EdgeSight VMwareVCOPS - Virtual Task Manager - Windows EventViewer - Windows EMC Ionix - Storage Cisco UCS Manager - Hardware CiscoWorks - Network
  • 32. A Real-World Example 08:00 Helpdesk receives a call that application access is slow 09:00 Helpdesk has received many calls that application access is slow. The Citrix admin is called to look at the issue. 11:00 The Citrix admin has reviewed Director/EdgeSight metrics, has killed the offending process. But user complaints persist. 12:00 The Citrix admin decides to reboot the server but the problem persists even after the reboot. 13:00 The problem does not appear to be specific to Citrix. The Citrix admin calls for a conference call with the other administrators . 17:00 After hours of troubleshooting, the problem is identified in the VMware tier! Slowandmanualdiagnosis
  • 33. Performance Management with Total Visiblity
  • 34. • Real-World Example - Revisited 06:30 The helpdesk receives an automatic alert saying that access to Ctirix is slowing down. No user has been impacted yet. 6:30AM Helpdesk This looks odd. Let’s get to the bottom of this before users start calling …
  • 35. • Triage Problems Quickly The application that is responsible for the slow down – a samba backup job 6:35AM Helpdesk Yup, the backup job is taking up resource s …
  • 36. • Focus on the Root-Cause, Not Effects Without root-cause diagnosis, you have no idea where the problem lies With root-cause diagnosis, you have a clear idea of what to do to resolve the problem. All the problems appear to be equally important. The root-cause of the problem The effects of the problem
  • 37. The Result 06:30 The helpdesk seels an alert of a slowdown with Citrix access. 06:35 The helpdesk reviews the service topology and determines that there is an issue on the VMware server. Contacts the VM administrator. 06:45 The VMware administrator realizes that the backup job is impacting the user experience. Reschedules the backup job for later in the evening. Performance Management Made Rapidandautomated diagnosis
  • 38. Profile Management Sharefile Control Device Manager Citrix Performanc e Managemen t Total Visibility with Performance Management gives comprehensive coverage to be pro-active End to End Performance Management
  • 39. 3 Citrix & Desktop Migration Rightsizing for ROI
  • 40. Real-Time VDI Overview CPU bottleneck identified Isolate bottlenecks to growth in real-time
  • 41. Use Case – Performance Optimization A few of the servers are handling most of the sessions Citrix Architect
  • 42. Use Case – Bottleneck Analysis Analyze which tier is the bottleneck
  • 43. Know How to Invest Wisely Memory bottleneck preventing addition of more Desktops Identify and resolveVDI bottlenecks and excess capacity and right-size your environment.
  • 44. Assess Users, Not Just VMs See performance issues at the user level so you can fix and right-size yourVDI environment for user satisfaction.
  • 45. CPU usage inside a virtual desktop is high Deep Visibility Into Sessions
  • 46. The top CPU process isWindows Media Player.The user is watching a movie  Deep Visibility Into Sessions Accelerate problem resolution by understanding why aVM is consuming resources.
  • 47. Case of Disk I/O Bottleneck Clicking the Magnifying glass reveals the Root Cause which turned out to be a rogue process consuming Disk I/O
  • 48. Forecast the Future Predicted FUTURE performance based on the past Citrix Architect
  • 49. Assess /Plan/ Design Migrate Post- Migrati on Maintain Migration Performance Assurance 3 Keys - Performance Baselines - Total Visibility - Rightsizing for ROI Performance Assurance using eG Pre- Migrati on
  • 50. Real-World Migration Case Study Rick Ruskin Vice President Sales & Marketing VDX RRuskin@vdx.com
  • 51. Our Mission premier consulting organization redefining assure the success
  • 52. • Microsoft, Vmware, Citrix, NetApp expertise • Microsoft National System Integrator – Merit based designation • Proven customer success • Migrated over 200,000 XP desktops in the past year • Deep technical capabilities • Level 400 consultants ONLY • Core focused on enterprise infrastructure: • Desktop transformation • Private and public cloud • The management tools to optimize these solutions About VDX 52
  • 53. What We Deliver Strategic Platform Engagements Technology Implementations Desktop/Data Center Migration &Transformation Cloud Acceleration AssessKnowledge Transfer Plan Pilot Transform
  • 54. • High level goals in any of these migrations is to upgrade as much of the infrastructure as possible to avoid major architectural work every time an upgrade needs to take place. • Current major Migration initiatives in flight today: • XP End of Life • Server 2003 End of Life • Citrix 4.5 End of Life Migrations
  • 55. • Approximately 33% of Desktops still running XP • Even if you are 80% migrated, there is considerable work to be done • Why is it imperative that you finish the migration process? • Security upgrades WILL end soon • Third party software companies will cease support soon • No ability to acquire new hardware that supports XP • The cost for extended support from Microsoft will continue to increase over time XP End-of-Life Migrations
  • 56. • Build out of supporting infrastructure – upgrade to SC2012 • Re-packaging and virtualization of applications so that at next O/S most of the work is done • Profile management and performance management technologies: • Preserve user experience • Decouple personna from physical devices • Enablement of automation and self-service portal for application download • All this creates the foundation or BYOD and private cloud Windows 7/8 Migration 56
  • 57. Enablement of the Cloud • Migrations are also the time to initiate your Cloud strategy: • RAG assessment against the application portfolio
  • 58. At the end of 2014, not only will XP be eradicated from their environment, but they will have enabled over 30,000 users to access any application, from any worldwide location, from ANY supported Device Global Fortune 100 Health Insurance Company • VDX decoupled personas from desktops • VDX virtualized all applications across the organization. Now virtually O/S independent. • VDX Build out a virtualized XenApp infrastructure for all apps that couldn’t be virtualized. • Enabled IT to more easily support large user community across all geo’s
  • 59. In roughly One year, totally transformed environment from Physical with much EOL product, to Modern, Up To Date, and Cloud-Ready Mortgage and Lending Leader Massively parallel modernization of entire desktop infrastructure which included: •Upgrading to System Center 2012 •Virtualizing and de-coupling of user profiles •Upgrading all desktops to Windows 7 or 8 •Enabling folder redirection •Virtualizing or repackaging of 1,000’s of applications and building application catalogues
  • 60. In less than 5 Months, the entire Environment was transitioned from Windows XP to Windows 7/8, and NO Financial penalties were incurred Mid-Size Regional Bank • Needed to get off XP before April, 2014 deadline • As of November 2013, no apps had been migrated and all DT’s were still running XP • Built out SCCM 2012 so could do “zero touch” upgrades • Took “Virtualize First” approach to applications and put the others into Citrix • Virtualized profiles to ensure positive user experience
  • 61. & Ask the Experts
  • 62. About eG Innovations eG Innovations is the only enterprise-class performance management solution that provides virtualization- aware correlation and complete visibility across every layer and every tier of dynamic & complex cloud, virtual, and physical IT environments to reliably deliver mission- critical business services. Worldwide Locations USA, UK, Netherlands, Singapore, Hong Kong, India Customers Over 1000 customers Certifications Awards & Recognition
  • 63. Customer Success
  • 64. • eG Innovations – www.eginnovations.com • Bala Vaidhinathan - info@eginnovations.com • eG Innovations Resources • XenApp Monitor – www.eginnovations.com/xenapp • XenDesktop Monitor – www.eginnovations.com/xendesktop • Product Trial – www.eginnovations.com/trial Resources, Q & A

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