eFront - eLearning on the enterprise


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Why an enterprise should consider adopting eLearning? What are the benefits and the pitfalls? What can increase the success probability. And what should be avoided. We try to answer many questions you might have through our experience.

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  • Η εκπαιδευτική διαδικασία είναι μια δύσκολη όπως όλοι μας γνωρίζουμε. Είναι δαπανηρή σε χρόνο και χρήμα, δύσκολα μετρήσιμη και με μακροπρόθεσμα αποτελέσματα . Από μια στενή οπτική βασισμένη στην καθημερινότητα τα πλεονεκτήματα μιας εκπαιδευτικής διαδικασίας δεν είναι καθόλου άμεση ή προφανή. H τεχνολογία φέρνει πρώτα από όλα μια υπόσχεση. Μια υπόσχεση ότι η δύσκολη αυτή διαδικασία μπορεί να γίνει πιο φθηνή, μπορεί να προσφέρει θετικούς πολλαπλασιαστές τόσο στην εταιρία όσο και στους ανθρώπους, μπορεί να εξατομικευθεί και τυποποιηθεί. Μπορεί επίσης να προσφέρει μεγάλη ευελιξία για το που και πότε θα πραγματοποιηθεί και τέλος ότι μπορεί να μετρηθεί και να υπολογισθεί ο αντίκτυπος της στην λειτουργία της εταιρίας. Τα πλεονεκτήματα που εν’δυνάμει φέρνει το eLearning είναι πολύ σημαντικά για να περάσει απαρατήρητο.
  • Informal Learning - meetings, small-talks, surfing, παρατήρηση, ενασχόληση με νέα αντικείμενα και project . M πορεί να μην την καταλαβαίνουμε καν. Αποκτάμε κομμάτια πληροφορίας χωρίς συνοχή. Formal Learning – Έχει αρχή και τέλος, πιθανά κάποια αξιολόγηση και κάποιο πιστοποιητικό ενώ καλύπτει ένα γνωστικό αντικείμενο σφαιρικά . E ίναι σαφώς πιο δύσκολο και πιο ακριβό σε χρόνο και χρήμα αλλά σαφώς πιο πλήες. eLearning -
  • Υπερεκτίμηση του εύρους εφαρμογής
  • Ευρώπη – διαφορετική κουλτούρα, διαφορετικές ανάγκες
  • +Cloud
  • eFront - eLearning on the enterprise

    1. 1. eLearning on the Enterprise Trends & Best Practices Athanasios Papagelis CTO & Co-founder
    2. 2. Facts <ul><li>People is the only long-term competitive advantage of modern enterprises </li></ul><ul><li>Our world is ever evolving and with it existing knowledge quickly becomes outdated </li></ul><ul><li>We are all in a relentless pursuit of new skills to retain and improve our position </li></ul><ul><li>In this environment, continuous investment in people is essential for prosperity </li></ul>
    3. 3. Why eLearning? <ul><li>Learning is HARD ! </li></ul><ul><ul><li>Time consuming, long-term outcome, non-predictable results, expensive, … </li></ul></ul><ul><li>eLearning brings a promise: </li></ul><ul><ul><li>Reduce costs (divide initial cost with each learner) </li></ul></ul><ul><ul><li>Align training with business needs </li></ul></ul><ul><ul><li>Standardization of goals </li></ul></ul><ul><ul><li>Personalization of delivery </li></ul></ul><ul><ul><li>Flexibility ( in terms of time and place ) </li></ul></ul><ul><ul><li>Assessment and ROI calculations </li></ul></ul>
    4. 4. Building blocks
    5. 5. How do we learn in an enterprise environment? <ul><li>Informal Learning </li></ul><ul><ul><li>Each working day is a training process </li></ul></ul><ul><ul><ul><li>meetings, small-talks, observation </li></ul></ul></ul><ul><ul><li>No formal assessment </li></ul></ul><ul><ul><li>Easy, natural but incomplete </li></ul></ul><ul><li>Formal Learning </li></ul><ul><ul><li>Learning has a clear start and end point </li></ul></ul><ul><ul><li>The outcome of the learning process is assessed </li></ul></ul><ul><ul><li>Hard but complete </li></ul></ul><ul><li>eLearning is somewhere between </li></ul><ul><ul><li>Under conditions can offer the best of formal and informal learning </li></ul></ul>
    6. 6. How eLearning is used in an Enterprise environment? <ul><li>Assess employees </li></ul><ul><li>Continuous education for employees </li></ul><ul><li>Regular evaluation of employee skills </li></ul><ul><ul><li>Legally required in many countries </li></ul></ul><ul><li>Match business needs with suitable employees </li></ul><ul><li>Training and support for customers </li></ul><ul><li>ROI reports on learning </li></ul>
    7. 7. Extreme views on eLearning <ul><li>V It reduces the cost of the learning process </li></ul><ul><li>X People prefer more personal forms of trainings </li></ul><ul><li>V It gives me an overview of the skills and weaknesses of employees </li></ul><ul><li>X It has a large initial cost and is difficult to maintain </li></ul>
    8. 8. Preconditions for successful deployment <ul><li>Real problem </li></ul><ul><ul><li>Is there is a traditional sub-optimal learning process? </li></ul></ul><ul><ul><li>Is there a large volume of new employees that need induction? </li></ul></ul><ul><ul><li>Do you have a geographically dispersed structure? </li></ul></ul><ul><li>Appropriate audience </li></ul><ul><ul><li>Do employees know how to turn-on the pc? </li></ul></ul><ul><li>Right size </li></ul><ul><ul><li>Do you have more than 50 employees? eLearning can be used everywhere but its value increases with size. </li></ul></ul>
    9. 9. Best practices <ul><li>You need internal champions </li></ul><ul><li>Offer “positive” motives </li></ul><ul><li>Ensure support from the management </li></ul><ul><li>Make it fun! Use multimedia </li></ul><ul><li>Make it social! Let people communicate </li></ul><ul><li>Make it blended! You need both traditional and online learning. You cannot teach everything online. </li></ul>
    10. 10. Possible problems <ul><li>Resistance to change </li></ul><ul><li>Underestimation of initial cost </li></ul><ul><li>eLearning is a paradigm shift </li></ul><ul><ul><li>Direct usage of methods that work in the traditional classroom do not work on eLearning </li></ul></ul><ul><li>Manage expectations of all stakeholders </li></ul><ul><ul><li>Management, Trainers, Trainees </li></ul></ul><ul><li>Technological risk </li></ul><ul><ul><li>Bad choice of tools </li></ul></ul><ul><ul><li>Interconnection with other business tools ? </li></ul></ul>
    11. 11. Don’t over do it!
    12. 12. What happens in the world <ul><li>eLearning is used mainly in Anglo-Saxon countries </li></ul><ul><ul><li>~50% of the market is in USA </li></ul></ul><ul><ul><li>Strong interest from Australia / Canada </li></ul></ul><ul><li>Europe is lagging far behind </li></ul><ul><ul><li>Probably due to cultural reasons </li></ul></ul><ul><li>Growing interest from India and Latin America </li></ul><ul><ul><li>Extremely cost sensitive markets </li></ul></ul>
    13. 13. Case study - 1 <ul><li>Plaisio Computers </li></ul><ul><ul><li>28 Computer Megastores in Greece and Bulgaria </li></ul></ul><ul><ul><li>More than 1500 Employees </li></ul></ul><ul><li>eFront is used as an evaluation and communication tool </li></ul><ul><li>Plaisio fulfils all needed characteristics to make eLearning successful </li></ul><ul><ul><li>Right size </li></ul></ul><ul><ul><li>Continuous need for training </li></ul></ul><ul><ul><li>High rate of new employees </li></ul></ul><ul><ul><li>Traditional training process </li></ul></ul><ul><ul><li>Technical-savvy employees </li></ul></ul>
    14. 14. Case study - 2 <ul><li>KPObv </li></ul><ul><ul><li>Extract, process and export oil and gas </li></ul></ul><ul><ul><li>>4000 employees , >$600Μ turnover </li></ul></ul><ul><li>Problem : </li></ul><ul><ul><li>Widely dispersed employees and partners. </li></ul></ul><ul><ul><li>Significant training needs around skills, safety etc </li></ul></ul><ul><li>Initial solution desired </li></ul><ul><ul><li>Internal use </li></ul></ul><ul><li>Final solution implemented </li></ul><ul><ul><li>commercial LMS </li></ul></ul><ul><ul><li>eFront was selected after a cost/effective analysis and due to customization flexibility to further satisfy 100% of the company needs </li></ul></ul>
    15. 15. Case study – 3Α <ul><li>Χ strata </li></ul><ul><ul><li>Global mining group </li></ul></ul><ul><ul><li>$30B turnover </li></ul></ul><ul><ul><li>Tens of thousands of employees </li></ul></ul>
    16. 16. Case study – 3Β <ul><li>In Australia it is mandatory to possess specific &quot;skills&quot; to work with specific machines </li></ul><ul><li>These &quot;skills&quot; are recorded on cards, which allow the skilled worker to work with the machine </li></ul><ul><li>Automating the certification process for skills can produce important savings </li></ul>Australia's mining boom is suffering from skilled labor shortages, which is fuelling wage and price inflation. http://www.smh.com.au/business/federal-budget/not-enough-to-tackle-skills-shortages-20110510-1eh8i.html
    17. 17. The big picture LMS users – breakdown by industry Source : eLearningGuild
    18. 18. The big picture Why companies use an LMS? Source : eLearningGuild
    19. 19. The big picture Initial LMS cost for bigger corporations (acquire, install, customize) > 5000 learners Source : eLearningGuild
    20. 20. The big picture: eLearning Trends <ul><li>Mobile learning </li></ul><ul><li>Social learning </li></ul><ul><li>Personalization </li></ul><ul><li>Talent Management </li></ul><ul><li>Rapid eLearning </li></ul><ul><li>Precise eLearning ROI measurement </li></ul><ul><li>Serious games </li></ul><ul><li>Simplicity </li></ul>