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Efraim Martinez, capability-based resume, 2012

Efraim Martinez, capability-based resume, 2012

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    • Efraim Martinez Gutierrez (page 1/2) linkedin: http://linkedin.com/in/efraim telephone: +34 622 08 13 98 // email: efraim@arspermeable.org // skype: efraim.martinez // twittter @arspermeable Profile, capabilities and strengths // Senior professional 20 years of experience in ITC in sales, pre-sales, strategic customer services and transformational IT projects. // My profile integrates a solid technical background with business acumen and results orientation. // Focused on innovation, continuous improvement and customer satisfaction, so that I generate ways of working and relationships profitable for all parties in the long term. // I am used to communicate and build relationships with CxO level executives in the customers. // Very comfortable when working in a team, where I fit in quickly, contributing a high level of personal commitment and initiative. I have participated in multinational and multidisciplinary teams and projects. Education // IESE Business School, Program for Management Development, 2007 // Industrial Engineering, University of Zaragoza, 1988-94 Professional Experience // 2010-2013 TM=GR* (*Teaming is growing) TMGR is the consolidation of all previous experience, working by projects and by objectives. Partner of the firm especialized in execution of strategic changes and technology transformation in businesses. Projects implemented:     2013, libnova (in progress), Execution of the product, marketing and sales strategy for this company that creates software and hardware for long-term digital preservation. 2013, Actifio (in progress), launching of the spanish branch of this American vendor. 2013, Horizonte Cloud, launching of consulting services line of business for Cloud Computing adoption (IaaS and SaaS technologies). 2010-2012, Bodaclick, transformation of the IT infrastructure and department organization; later, creation of the Innovation department. Achievements: Migration to cloud computing, generating 30% savings and increasing flexibility and capacity. Implementation of CRM and ERP systems. // 2000-2010 Sun Microsystems (adquired by Oracle in 2010)  At Sun Microsystems I internalized the processes and methodology of a large multinational and the management of strategic customers with highly critical systems. 2007-2010, Software Technical Sales Director for Spain and Portugal; Reporting to the software business director, leading a team of 6 software architects, responsible for proposals, proofs of concept development and technical pre-sales. Achievements: Anual revenue growth of the area +37%.  2002-2007, Customer Services Manager for Spain and Portugal; Reporting to the Services Country Manager and leading a team of 15 service managers, responsible for the execution and quality of the mission-critical services. Also in charge of change management and implementation of new services and methodologies, as a member of the European team of service managers. Achievements: New services sales as most successful subsidiary worldwide. Service management model that achieved the best level of customer satisfaction in Sun Iberia ever, implemented as a best practice at European level.  2000-2002, Service Account Manager for Telco industry; Responsible for the mission-critical service delivery, working with a team of 4 engineers. Achievements: Satisfaction improvement and doubling of turnover in some of the most important customers of Sun Microsystems Iberia.
    • Efraim Martinez Gutierrez (page 2/2) linkedin: http://linkedin.com/in/efraim telephone +34 622 08 13 98 // email efraim@arspermeable.org // skype efraim.martinez // twittter @arspermeable Professional Experience (cont'd) // 2000 Uni2 (a company of France Telecom, now Orange)  Presales-Project Manager. Responsible for presales proposals and implementation of telco solutions in end customers (IP technology). // 1996-2000 red3i Comunicaciones red3i was my first business venture and the foundation for understanding the operation of a business in its entirety.  Co-founder and Marketing&Sales Director. Internet Services Company in which I leaded all the start-up phase: design and launching of services, product portfolio and operations, as well as the go-to-market model. Achievements: Launching of the services in three months after the establishment. The company was operating at a profit until 2001. // Other professional actitivities The contact with other realities enriches me and lets understand how to leverage diversity. 1991-2000 Internships while in College     Speaker and trainer in innovation, business transformation and new technologies (mainly: Open Source, Web 2.0 and Cloud Computing) with U-Tad, Fundation Bankinter, Fundación for the innovation at La Rioja and Madrid City Council. Partner with Universities of Zaragoza, San Pablo CEU, Pompeu-Fabra and Carlos III to bring the reality of the business world to the college. Software Analyst and Developer at University of Zaragoza (1996-1997) within a R&D project with Teltronic, radio trunking company. Other International Assignements: ABB (Sweden, 1994), Procter&Gamble (Mataró, 1993), KFKi (Hungary, 1992), MTM (Poland, 1991). Languages, training and skills // Spanish native. // English fluently written, read and understood. I am used to work with people from different countries and cultures in this language. // Basic knowledge of Swedish. // Training in Project Management (PMI), Service Management (ITIL), Change Management, Team Management, Marketing, Communication skills, most of them while working at Sun Microsystems. Other data // Born in Logroño, La Rioja, Spain, June 3rd, 1970. Married, 2 kids. // Founder of the Aragonse chapter of the Internet Society (ISOC) and IAESTE Zaragoza (International Association for the Exchange of Students for Technical Experience). References // I have personal and professional references of each position and capability in this resume, available upon request.