Learning Platform Global Learning Centre Regional Engagement Workshop Bangkok – 02 November 2009 Emil IUGA [email_address] November 2009

Agenda Technology E-learning at UNHCR LMS means… Content production and management ------------------------------------------------------------------- Meet the LMS Mobile learning How can you help?

Technology

E-learning at UNHCR

LMS means…

Content production and management

-------------------------------------------------------------------

Meet the LMS

Mobile learning

How can you help?

Hello GLC Protection & Operations Unit Management/Leadership & External Relations Unit Resources Management Unit Emergency/Safety Unit ICT, HR & Expertise Development Unit Learning Solutions Unit Instructional Technology Learning Specialists (Facilitation, Evaluation, Field Support)

Protection & Operations Unit

Management/Leadership & External Relations Unit

Resources Management Unit

Emergency/Safety Unit

ICT, HR & Expertise Development Unit

Learning Solutions Unit

Instructional Technology

Learning Specialists (Facilitation, Evaluation, Field Support)

Every morning, a zebra wakes up. It knows it must run faster than the fastest lion or it will be killed. Technology

Every morning, a lion wakes up. It knows it must outrun the slowest zebra or it will starve to death. Technology

It doesn’t matter whether you are a lion or a zebra (or a rhino!). When the sun comes up, you better be running! MORAL OF THE STORY Technology

Technology keeps changing http://www.youtube.com/watch?v=jpEnFwiqdx8&feature=related

Technology: so what? Why do we need technology in learning? Min. 3 pros and cons for eLearning. TECHNOLOGY LEARNING

eLearning @ UNHCR

Why do we need a Learning System

Why do we need a Learning System Learning Management Manage learners & their learning plans Manage all learning opportunities Offline (scheduling of classes) Online (e-learning modules, live web classes, podcasts) Report on all learning centrally

Learning Management

Manage learners & their learning

plans

Manage all learning opportunities

Offline (scheduling of classes)

Online (e-learning modules, live web classes, podcasts)

Report on all learning centrally

Learning Delivery Provide an easy-to-use, accessible learning portal that can be personalized based on the learner’s individual needs Enable course-specific discussions, assignments and online content Allow for delivery through multiple channels – web, CD, mobile, paper Why do we need a Learning System

Learning Delivery

Provide an easy-to-use, accessible

learning portal that can be

personalized based on the learner’s

individual needs

Enable course-specific discussions, assignments and online content

Allow for delivery through multiple channels – web, CD, mobile, paper

What is an LMS? Learning Management System (LMS) is a software for delivering, tracking and managing training Typically used to: Manage users (learners), courses, instructors, facilities and generate reports Training calendar Learning Path Student messaging and notifications Assessment/testing capable of handling student pre/post testing Display scores and transcripts Grading of coursework and roster processing, including wait listing Web-based or blended course delivery

Learning Management System (LMS) is a software for delivering, tracking and managing training

Typically used to:

Manage users (learners), courses, instructors, facilities and generate reports

Training calendar

Learning Path

Student messaging and notifications

Assessment/testing capable of handling student pre/post testing

Display scores and transcripts

Grading of coursework and roster processing, including wait listing

Web-based or blended course delivery

Use Scenarios User registers for face-to-face class Trainers collaborate globally on building course Trainer delivers module over live/recorded web cast GLC reports on learning trends Learner discusses course with other learners Field user takes mobile course on security checklist

Content Authoring Enable trainers & instructional designers with simple authoring tools for building learning content Import existing content Standardize learning content across the organization Why do we need a Learning Platform

Content Authoring

Enable trainers &

instructional designers with simple

authoring tools for building learning

content

Import existing content

Standardize learning content across the organization

Content Management Allow for storing learning content objects with metadata (description of course) Enable instant sorting & creation of learning packages Enable instructional designers to collaboratively build content Link to existing UNHCR libraries – WCMS, LiveLink, etc Link to external repositories (UNSSC, other UN agencies) Why do we need a Learning Platform

Content Management

Allow for storing learning content objects with metadata (description of course)

Enable instant sorting & creation of learning packages

Enable instructional designers to collaboratively build content

Link to existing UNHCR libraries – WCMS, LiveLink, etc

Link to external repositories (UNSSC, other UN agencies)

Functional Requirements

How can you help? Direct staff to the GLC pages on the new INTRAnet Encourage them to use the LMS when it comes online

Direct staff to the GLC pages on the new INTRAnet

Encourage them to use the LMS when it comes online

GLC INTRAnet

GLC INTRAnet

How can you help? Direct staff to the GLC pages on the new INTRAnet Encourage them to use the LMS when it comes online

Direct staff to the GLC pages on the new INTRAnet

Encourage them to use the LMS when it comes online

Technology keeps changing http://www.youtube.com/watch?v=JNy1x5VTX6Q&feature=rec-HM-fresh+div

For staff (learners) Learning homepage for all staff (simplified for initial rollout) View currently registered & upcoming learning Search for all learning objects (LOs) – workshops, eLearning & blended

Learning homepage for all staff (simplified for initial rollout)

View currently registered & upcoming learning

Search for all learning objects (LOs) – workshops, eLearning & blended

For staff (learners) Browse for learning by topics Suggested learning based on competencies from ePAD

Browse for learning by topics

Suggested learning based on competencies from ePAD

For staff (learners) Browse learning events calendar View personal learning events calendar

Browse learning events calendar

View personal learning events calendar

For staff (learners) Includes all learning objects (LOs) - workshops, eLearning & blended curriculum Launch online learning modules View & track progress of current training (links to Factsheet)

Includes all learning objects (LOs) - workshops, eLearning & blended curriculum

Launch online learning modules

View & track progress of current training (links to Factsheet)

LMS - MSRP DATA FEED User data imported from MSRP Managerial hierarchy imported from MSRP – assign training Competencies imported from MSRP (against staff member, not position) – recommended learning FACT SHEETS / CERTIFICATION User to add external training for self (validation follows) System to generate certificate

DATA FEED

User data imported from MSRP

Managerial hierarchy imported from MSRP – assign training

Competencies imported from MSRP (against staff member, not position) – recommended learning

FACT SHEETS / CERTIFICATION

User to add external training for self (validation follows)

System to generate certificate

For managers Approve learning requests Assign learning to staff and view their learning history Manager hierarchy based on PAMS

Approve learning requests

Assign learning to staff and view their learning history

Manager hierarchy based on PAMS

For Learning Administration Create and manage all learning objects (LOs) – workshops, eLearning & blended curriculum Define LO-level approval workflows, emails, questionnaires, evaluations

Create and manage all learning objects (LOs) – workshops, eLearning &

blended curriculum

Define LO-level approval workflows, emails, questionnaires, evaluations

Reporting Standard reporting on learning trends Custom reports based on UNHCR’s needs

Standard reporting on learning trends

Custom reports based on UNHCR’s needs

For staff (learners) Participate in learning-focused discussion groups Facilitate On-the-Job learning

Participate in learning-focused discussion groups

Facilitate On-the-Job learning

How can you help? Direct staff to the GLC pages on the new INTRAnet Encourage them to use the LMS when it comes online … .

Direct staff to the GLC pages on the new INTRAnet

Encourage them to use the LMS when it comes online

… .

Timeline JUN JUL AUG SEP OCT NOV DEC Go live Configuration of systems Interfacing with UNHCR systems Training of admin users Testing Regional/field Testing Content Development/Migration Pilot Launch JAN

Mobile learning Millennium Villages Project

Mobile learning

Characteristics? Mobile learning

Mobile learning activity Design your own mobile learning On a flipchart design a simple learning mobile learning course that you think could be used by the staff at your office Think of: Target audience Course objectives Interactivity Context Duration

Design your own mobile learning

On a flipchart design a simple learning mobile learning course that you think could be used by the staff at your office

Think of:

Target audience

Course objectives

Interactivity

Context

Duration

Learning Management System (when it goes live) http://learn.unhcr.org GLC Intranet Site https://intranet.unhcr.org Learning Coordinators Community http://un-learning.net Tools available for you

Learning Management System (when it goes live)

http://learn.unhcr.org

GLC Intranet Site

https://intranet.unhcr.org

Learning Coordinators Community

http://un-learning.net