GPXS Services


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GPXS Services

  1. 1. GPXS Services Sales Presentation By Edwin Staal
  2. 2. Topics <ul><li>About GPXS Services. </li></ul><ul><li>The BlackBerry ® Managed Mobility marketplace. </li></ul><ul><li>Products and Services. </li></ul><ul><li>Success stories. </li></ul><ul><li>Why choose GPXS Services? </li></ul>
  3. 3. About GPXS……
  4. 4. European leader in BlackBerry Managed Mobility <ul><li>Located in The Netherlands, Belgium, Spain and Germany </li></ul><ul><li>Multi-lingual service delivery: French, Dutch, Spanish, German & English </li></ul><ul><li>Only BlackBerry Authorized Training partner in EMEA </li></ul><ul><li>Supporting Blackberry Mobility since 2003 </li></ul><ul><li>Pan-European carrier partner for service delivery </li></ul><ul><li>Market leader in The Netherlands, Belgium & Spain </li></ul><ul><li>Long established RIM Alliance Elite partner </li></ul><ul><li>Wide mix of Government, Enterprise and SME customers </li></ul><ul><li>All service delivery personnel are RIM-certified </li></ul>
  5. 5. Our Goal <ul><li>To become the European leader in Enterprise Managed Mobility : </li></ul><ul><li>Reducing the… </li></ul><ul><ul><li>Total cost of ownership of mobility </li></ul></ul><ul><ul><li>Probability and impact of mobile downtime </li></ul></ul><ul><ul><li>Requirement for in-house skills, resource & technology </li></ul></ul><ul><ul><li>Time taken to install, deploy, provision, train and use mobile devices </li></ul></ul><ul><ul><li>Time to ROI of Mobility </li></ul></ul><ul><li>And increasing </li></ul><ul><ul><li>User productivity, skills and satisfaction with mobility </li></ul></ul><ul><ul><li>Performance and availability of mobile services </li></ul></ul><ul><ul><li>Depth of integration of Mobility </li></ul></ul><ul><ul><li>Corporate competitiveness </li></ul></ul><ul><li>We have achieved these goals with an impressive list of customers </li></ul>
  6. 6. Some of our customers
  7. 7. What is Managed Mobility? An integrated range of products and services designed to address cost, performance, security and scalability along the mobile device life-cycle + + + Consultancy Software Outsourcing Services
  8. 8. About the Market……
  9. 9. Companies are at different stages in the adoption of mobility
  10. 10. Just starting out Mobility is an integral Part of the way we work IT Focus Business focus Adoption Stage Build core capability Can this really help us? Cost effective Competitive advantage Cost effective Scalable processes Investment Areas Stages in the corporate adoption of mobility
  11. 11. The investment areas increase as companies become more dependant on Mobility What do mobile companies invest in and when?
  12. 12. Our products are designed to be combined to meet the needs of companies at all stages in the adoption of mobility How our products fit the market
  13. 13. Our products…
  14. 14. Integrated product portfolio <ul><li>Offered individually or as an integrated package </li></ul><ul><li>Scale from Single-BES to global enterprise </li></ul><ul><li>Designed to solve problems at all stages of the adoption of mobility </li></ul><ul><li>Product mix can change as you move along the adoption curve </li></ul>
  15. 15. Mobility audit <ul><li>In depth analysis of an organization’s Blackberry Infrastructure </li></ul><ul><li>Includes technology, processes and skills </li></ul><ul><li>Deliverables include an in-depth report providing a prioritized plan of action </li></ul><ul><li>Standalone or integrated with other managed service products </li></ul><ul><li>Gives the customer a total, fact-based review of their mobility investment </li></ul><ul><li>Provides a firm foundation for planning and investing in mobility </li></ul><ul><li>Most commonly integrated with: - Support - Remote and on-site BES Healthcare - Installation and upgrade - Remote monitoring - Provisioning - Consultancy </li></ul>
  16. 16. Support <ul><li>BlackBerry ® device and BES support </li></ul><ul><li>Remote or on-site options </li></ul><ul><li>Firm SLA associated with each of 4 priority levels </li></ul><ul><li>24/7 option available </li></ul><ul><li>1 st line support options </li></ul><ul><li>German, French, Spanish, Dutch and English speaking RIM certified support engineers </li></ul><ul><li>Regular activity reports </li></ul><ul><li>Most commonly integrated with: - Remote BES Healthcare (remote problem resolution) - Helpdesk training (faster problem resolution) </li></ul>
  17. 17. BES Healthcare <ul><li>Remote or scheduled on-site options available </li></ul><ul><li>Remote monitoring is through firewall-friendly secure means </li></ul><ul><li>Regular monitoring of BES status </li></ul><ul><li>Patch and hotfix installation </li></ul><ul><li>Server housekeeping (log files cleanup etc) </li></ul><ul><li>Regular report detailing activities performed and recommendations for improvements </li></ul><ul><li>Most commonly integrated with: - Support - BES Administrator training </li></ul>
  18. 18. Install & upgrade <ul><li>Installation of complete BlackBerry infrastructure in green-field situations </li></ul><ul><li>Upgrade to the latest versions of BES software for existing BlackBerry users </li></ul><ul><li>Templated process that includes an audit, documented plan and on-site activities performed by a RIM-certified engineer </li></ul><ul><li>Full knowledge of all BES versions </li></ul><ul><li>Specialize in major version upgrades such as BES 5 with high availability </li></ul><ul><li>Most commonly integrated with: - Support - Mobility audit - BES Administrator training </li></ul>
  19. 19. Remote monitoring <ul><li>Alert-driven monitoring of your BlackBerry Infrastructure </li></ul><ul><li>Server-agents detect a problem and communicate this to our data-centre </li></ul><ul><li>RIM-Certified engineers respond to alert and fix problem </li></ul><ul><li>Fully-secure, firewall-friendly solution </li></ul><ul><li>Low impact on server and LAN </li></ul><ul><li>Most commonly integrated with: - Support - BES Administrator training - Remote & on-site BES Healthcare </li></ul>
  20. 20. Training <ul><li>Training areas: - Handheld, for all types of user - BES Administrator - Helpdesk </li></ul><ul><li>Training takes place in one of our training centres or at your office location </li></ul><ul><li>Online training available for some course types </li></ul><ul><li>We use original RIM material for classroom training </li></ul><ul><li>Hosted, fully virtualized Blackberry lab means we can quickly create any kind of Blackberry installation for training purposes </li></ul><ul><li>Most commonly integrated with: - Support - Provisioning - Installation & Upgrade </li></ul>
  21. 21. Provisioning <ul><li>Adding, removing and configuring users on your BES </li></ul><ul><li>Setting mobile IT policies according to user role and company standards </li></ul><ul><li>Extendable to include Mobile Application management </li></ul><ul><li>Options to include Device life cycle management </li></ul><ul><li>Communicating with users to ensure successful provisioning </li></ul><ul><li>Set and reset device passwords </li></ul><ul><li>Kill / wipe devices </li></ul><ul><li>Performed from our data-centre by RIM-certified engineers </li></ul><ul><li>Secure remote connection </li></ul><ul><li>Most commonly integrated with: - User training - Support - Remote and On-Site BES Healthcare </li></ul>
  22. 22. Consultancy <ul><li>Field-experienced, RIM-certified consultant that speaks your language fluently. </li></ul><ul><li>Engagements from half-day to six months plus </li></ul><ul><li>Typical engagements include: - Planning a new BlackBerry infrastructure - Consolidating existing BlackBerry infrastructures - Setting up Backup / high availability installations - Optimizing security and mobile IT policies - Application installation, configuration and rollout - Design and implementation of internal processes to support mobility - ROI analysis of a company’s BlackBerry infrastructure - High-Volume device deployments </li></ul>
  23. 23. Partner Services <ul><li>We maintain relationships with key suppliers of Blackberry services </li></ul><ul><li>Access to Original RIM software and support </li></ul><ul><li>3 rd party mobile application installation, configuration and deployment </li></ul>
  24. 24. Success stories…….
  25. 25. Success story: Nestlé <ul><li>2006: </li></ul><ul><ul><li>Blackberry Synchronization problems in Swiss data-centre </li></ul></ul><ul><ul><li>GPXS Consultants resolve problems and optimize BlackBerry Infrastructure </li></ul></ul><ul><li>2007: </li></ul><ul><ul><li>Support contract for Swiss users and Data-centre </li></ul></ul><ul><li>2009: </li></ul><ul><ul><li>Preferred provider of BlackBerry Services </li></ul></ul><ul><ul><li>Global support contract </li></ul></ul><ul><ul><li>Euro & N. America Business hours support </li></ul></ul>
  26. 26. Success story: Campina <ul><li>Managed Mobility: </li></ul><ul><li>Consultancy </li></ul><ul><li>Installation </li></ul><ul><li>Helpdesk training </li></ul><ul><li>User training </li></ul><ul><li>2 nd & 3 rd line support </li></ul><ul><li>Device provisioning </li></ul><ul><li>Remote BES Healthcare </li></ul>
  27. 27. Success story: City of Amsterdam <ul><li>Started 2005 with BES-in-a-box and 20 users </li></ul><ul><li>Q3 2009, full Managed Mobility - Installation & configuration of new BES and 500users - Remote BES Healthcare - 2 nd line support - In-sourced support personnel </li></ul>                                                                                 
  28. 28. Success story: Carrier support Use GPXS to perform support & Installations Re-badged managed services for KPN Blackberry customers KPN Framework agreement for Dutch Ministry of Justice Use GPXS to perform support & Installations
  29. 29. Why choose GPXS Services <ul><li>Proven track record of success and long-term contracts </li></ul><ul><li>Market leader in some territories and growing in others </li></ul><ul><li>Products designed specifically to address pain-points along the BlackBerry ® device life cycle </li></ul><ul><li>Demonstrated cost savings </li></ul><ul><li>Valued and much-utilized partner of RIM </li></ul><ul><li>Many years experience solving the problems you are experiencing now and those you will experience in the future </li></ul>
  30. 30. Next Steps <ul><li>Presenter to add these bullet points, should include </li></ul><ul><li>Recommended engagements based on knowledge of customer to date </li></ul><ul><li>Next meeting / follow-up session </li></ul><ul><li>Dates </li></ul>
  31. 31. Questions
  32. 32. GPXS SERVICES Pilotystraße 4 80538 München T: +49 89 230 35 120 F: +49 89 724 93 992 [email_address] [email_address] 0683161555 Contact information: