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Alcatel Comm Solutions para SMB

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Soluciones de comunicación de Alcatel para Pequeñas y Medianas empresas.

Soluciones de comunicación de Alcatel para Pequeñas y Medianas empresas.

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  • 1. ALCATEL-LUCENT OFFICE COMMUNICATIONSOLUTIONS FOR SMALL AND MEDIUM BUSINESSESSALES COMPANIONQ3/2012 COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.
  • 2. ALCATEL-LUCENTTHE FIRST TRULY GLOBALCOMMUNICATION SOLUTIONS PROVIDER• Alcatel-Lucent can strengthen your competitive advantage by: - Improving customer satisfaction - Increasing employee productivity - Optimizing operational efficiency  16.0 billion euros in revenues  2.5 billion euros in R&D investment  Approximately 77,000 employees located in 130 countries As a leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent offers the end-to-end solutions that enable compelling communication services for people at home, at work and on the move. 2 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 3. ALCATEL-LUCENT OFFICECOMMUNICATION SOLUTIONSTAILORED TO MEET SMB-SPECIFIC NEEDS• More than 1500 partners distributing the solutions• More than 660,000 companies have chosen the sustainable Alcatel-Lucent Office Communication Solutions offering• More than 17 million users already enjoy the benefits OFFICE COMMUNICATION SOLUTIONS FEATURE-RICH COMPLETE, RICH AND OUTSTANDING VOICE SUSTAINABLE AND DATA COLLABORATION SOLUTIONS MODULAR FLEXIBLE COMPLETE MOBILITY SOLUTIONS: TWO COMPLEMENTARY OFFERS: ON-SITE AND OFF-SITE, FOR VOICE AND DATA GLOBAL AND PAY-PER-USER EXTENSIBLE COMPLETE IP OFFERING STATE-OF-THE-ART OFFERING OFFERED ON A WIDE VARIETY OF TERMINALS: TDM, IP, DECT, WLAN CONVERGED WITH VOICE AND DATA CONVERGED END-TO-END SOLUTIONS 3 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 4. OFFICE COMMUNICATION SOLUTIONSYOUR NEEDS, OUR SOLUTIONS• Customer welcome• Efficient desktop environment• On-site mobility• Off-site mobility• Teamwork and collaboration• Converged voice and data network• Hotel and hospitality• Future-ready solutions 4 COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
  • 5. CUSTOMER WELCOME YOUR NEED• Enhance customer satisfaction from the very first contact OUR SOLUTIONS• Advanced call server• Greeting messages• Phone Attendant console• PC-based Attendant console• Personal Assistant• Voice mail• Intelligent call routingCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 6. ADVANCED CALL SERVER Alcatel-Lucent OmniPCX™ Office RCE KEY BENEFITS SIP SIP at the core • Modular, scalable, expandable ISDN/PSTN • Flexible • Feature-rich (call by name, Internet conference, and so on) BASE SOLUTIONS ADDITIONAL OPTIONS • Voice over IP at the core • Voice mail capacity and features • Open communication server • Multi-language automated attendant • Call by name: 3000-name directory • Intelligent greetings • 60-min integrated voice mail; two ports • On-site DECT™ or Wi-Fi® mobility • 10-min customized “music-on-hold” • Visual collaboration • Four greeting languages • Alcatel-Lucent PIMphony Softphone Pro and Team • Automatic Route Selection • Collaboration and off-site mobility services with • Up to 200 units of Alcatel-Lucent Alcatel-Lucent My Instant Communicator (IC) PIMphony™ Softphone Basic Mobile and My IC Web for Office • Personal Assistant • LAN switching and Wi-Fi infrastructure • SIP opennessCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 7. GREETING MESSAGESTHIS MAY ANYBODY KEY BENEFITSBE AN THERE? • Enhanced welcomeIMPORTANT • Information available 24/7CALL! • Direct transfer to the right contact BASE SOLUTIONS ADDITIONAL OPTIONS • Up to four customizable company greetings • Automated attendant • 10-min customized music-on-hold − One tree, two levels • Four system languages • Multiple automated attendant − Up to four languages − Up to five different trees − Three levels with ten choices per tree • Multiple company welcome − Four entities with a dedicated group of users − Dedicated music-on-holdCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 8. PHONE ATTENDANT CONSOLE KEY BENEFITS • Professional welcome • Easy to manage and understand • Ergonomically enhanced • Easy to use BASE SOLUTIONS ADDITIONAL OPTIONS • High-end digital station • Digital add-on modules • Internal and external call monitoring (direct supervision) • Eight attendant groups • Headsets • Eight attendants in a group • PC-based Attendant console • Internal or external forwardingCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 9. PC-BASED ATTENDANT CONSOLE KEY BENEFITS • Professional welcome for high traffic • Single receptionist for multiple sites • PC-based ergonomics and efficiency BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent PIMphony Softphone Attendant • Digital add-on modules • Up to 15 inbound calls managed simultaneously (direct supervision) • Single-click transfers • Headsets • Text messages • Deflect transfer to voice mail • Contact card screen pop • Multisite supervision and management screen • Rich extension information status • Centralized phone book for up to ten sitesCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 10. PERSONAL ASSISTANT KEY BENEFITS • Always reachable internally or externally (mobile or Voice mail fixed phone) • No extra hardware needed • One-number “follow me” advantages BASE SOLUTIONS ADDITIONAL OPTIONS • Automatic call routing to different • Voice mail options destinations defined by the user • DECT mobility • Voice-guided menu for the caller • Wi-Fi mobility • Caller has five possible ways to reach youCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 11. VOICE MAIL KEY BENEFITS • Integrated in the system • Always reachable • Professional greetings BASE SOLUTIONS ADDITIONAL OPTIONS • Voice mail: two ports and 60 min • Four hours storage memory • Personal message greeting • 30 hours storage memory • LED on phone plus external notification • 200 hours storage memory • Forwarding to voice mail • Up to eight ports • Password protection • Online recording • Remote consultation • Distribution lists • Voice mail available on analog and • Remote customization wireless extensions • Unified messaging • Unified messaging (voice mail in e-mail)CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 12. INTELLIGENT CALL ROUTING KEY BENEFITS • Route calls to the most skilled person • Easily handle incoming calls • Greet callers with a professional welcome • Increase customer satisfaction • Improve efficiency BASE SOLUTIONS • Alcatel-Lucent OmniTouch Call Center Office ADDITIONAL OPTIONS • Automatic call routing • PC-based agent and supervisor applications − Caller identification − Agent Assistant: user-friendly facilities to increase − Direct dialing identification agents’ quality of welcome and performance − Automated attendant − Supervisor console with real-time traffic statistics • Automatic call distribution and groups’/agents’ performance analysis; up to − Rotating priority eight supervisors and three presentation modes − Fixed priority − Statistic Manager − Longest idle time • Alcatel-Lucent PIMphony Softphone Pro • Waiting queue management − With screen pop-ups − Up to eight groups and 32 active agents − Six customized messages per group − Ability to handle VIP calls (Visual Queue Control)CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 13. EFFICIENT DESKTOP ENVIRONMENT YOUR NEED • Increase employee productivity OUR SOLUTIONS• Alcatel-Lucent OmniTouch 8082 My IC Phone• Feature-rich wired phones• Professional DECT handsets for on-site voice mobility• Professional WLAN handsets for on-site voice and data mobility• Alcatel-Lucent PIMphony SoftphoneCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 14. ALCATEL-LUCENT OMNITOUCH 8082 MY IC PHONETHE SMART DESKPHONE KEY BENEFITS • Offers robustness: always-on, secure endpoint • Reinforces your brand image through award-winning design • Delivers streamlined interactions with contextual information • Provides quick access to relevant functions through intuitive and easy-to-use menus • Open to external applications • Offers enriched communications for better employee productivity BASE SOLUTIONS ADDITIONAL OPTIONS • 7-in. capacitive LED touch screen • Integration with the user’s desktop* • Locking kit • Integrated adjustable stand • Software development kit (SDK) open • Bluetooth® handset • High-quality wideband audio to web application developers • Power over Ethernet (PoE) injector • Smart menus with ergonomic design • PC Sync: Contact synchronization • External power adaptor • Full-featured SIP telephony services with Outlook • Wired comfort handset • User-defined settings • UDA: Support of multiple numbers, addition info (company name, user picture…) • Bluetooth® handsetCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 15. ALCATEL-LUCENT IP TOUCH™ 8 SERIES PHONESAND ALCATEL-LUCENT 9 SERIES DIGITAL PHONESALCATEL-LUCENT IP TOUCH 8 SERIES PHONES FOR IP TELEPHONYALCATEL-LUCENT 9 SERIES DIGITAL PHONES FOR TRADITIONAL TELEPHONY 4068 4038 4028 4018 4008 4039 4029 4019 BASE SOLUTIONS • Alcatel-Lucent IP Touch 8 Series Phones (formally Extended Edition) • Both local- and remote-powered and Alcatel-Lucent 9 Series Digital Phones − Remote-powered and future-ready with only one wire • Adjustable graphical display; color on IP Touch 4068 • Additional Ethernet port with switch • 1 x 20 character display (IP Touch 4008, IP Touch 4018 and − To connect a PC on the same cable IP Touch 4019 Digital Phone) − Not included on Alcatel-Lucent IP Touch 4008 • Alphabetical keyboard; dial by name • Quality of Service (QoS) • Direct access to directory − Layer 2/Layer 3 QoS • Direct access to mailbox • Ethernet connectivity • Hands-free operation, loudspeaker, mute key − GE on IP Touch 4028/4038/4068 • Redial key − Fast Ethernet on IP Touch 4018 • Programmable shortcut keysCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 16. ALCATEL-LUCENT IP TOUCH 4068FEATURE-RICH PHONE BASE SOLUTIONS ADDITIONAL OPTIONS• Adjustable display; 40% colors, 1/4 VGA • Bluetooth headset• Integrated Bluetooth technology • Wall-mounting kit• Ten soft shortcut keys • 60° foot stand• Alphabetical keyboard • Additional key module• Four-direction navigator • Monaural/binaural headset Monaural• Hands-free operation • Keyboard cover• Mute key• Redial key• Direct access to mailbox• Forty programmable soft shortcut keys• Headset plug with presence detection Binaural• Two GE ports• Comfort handsetCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 17. ALCATEL-LUCENT IP TOUCH 4038 AND 4039DIGITAL PHONEFEATURE-RICH PHONES BASE SOLUTIONS ADDITIONAL OPTIONS • Adjustable display; four gray levels • Monaural/binaural headset • Four soft shortcut keys • Wall-mounting kit • Headset plug with presence detection • 60° foot stand • Four-direction navigator • Additional key module • Hands-free operation • Keyboard cover • Mute key Add-on ten • Redial key keys • Direct access to mailbox • Forty programmable soft shortcut keys • Alphabetical keyboard • Two GE ports on Alcatel-Lucent IP Touch 4038 60° foot stand • Comfort handsetCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 18. ALCATEL-LUCENT IP TOUCH 4028 AND 4029DIGITAL PHONEFEATURE-RICH PHONES BASE SOLUTIONS ADDITIONAL OPTIONS • Adjustable black-and-white display • Monaural/binaural headset • Six soft shortcut keys • Wall-mounting kit • Direct access to mailbox • 60° foot stand • Alphabetical keyboard • Additional key module • Four-direction navigator • Keyboard cover • Headset plug with presence detection Smart display: • Mute key four keys • Hands-free operation Adjustable • Redial key display • Forty programmable soft shortcut keys • Two GE ports on Alcatel-Lucent IP Touch 4028 • Comfort handsetCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 19. ALCATEL-LUCENT IP TOUCH 4008, IP TOUCH 4018AND 4019 DIGITAL PHONEFEATURE-RICH PHONES BASE SOLUTIONS ADDITIONAL OPTIONS • 1 x 20 character display • Monaural/binaural headset • Two-direction navigator • Wall-mounting kit • Direct access to directory • 60° foot stand • Hands-free operation (Alcatel-Lucent IP Touch 4018) • Loudspeaker • Mute key • Redial key • Direct access to mailbox • Six programmable shortcut keys • Standard handset on 4008, 4019 • Comfort handset on 4018CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 20. PROFESSIONAL ALCATEL-LUCENT DECT HANDSETSFOR ON-SITE VOICE MOBILITY KEY BENEFITS • Answer customer calls immediately, wherever you are in the office • Communicate on the move using business telephony services • Save time Alcatel-Lucent 300EX DECT Handset Alcatel-Lucent 400 • Reduce costs (no call backs) DECT Handset BASE SOLUTIONS ADDITIONAL OPTIONS • Extra features on • Alcatel-Lucent 400 DECT Alcatel-Lucent 400 DECT Handset • Monaural/binaural headset Handsets • Color display • Carrying case • Business telephony: multiline, • Built-in loudspeaker • Base/dual desktop charger call by name, supervision, • Headset connector voice mail • Keyboard backlight • Intuitive interface with four-way navigator • Built-in vibrate mode • 300 Ex DECT Handset provides safe and reliable • Display backlight mobile voice communications in hazardous work • Integrated antenna environments where there is a risk of explosion − Headset plug included − Adapted pouch for headset wireCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 21. PROFESSIONAL ALCATEL-LUCENT DECT HANDSETSFOR ON-SITE VOICE MOBILITY KEY BENEFITS • Answer customer calls immediately, wherever you are in the office • Communicate on the move using advanced business telephony services • Save time • Reduce costs (no call backs) • Green friendly model with economy mode 25mW Alcatel-Lucent • Protect customer investment 8232 DECT Handset BASE SOLUTIONS ADDITIONAL OPTIONS • Built-in loudspeaker • Alcatel-Lucent 8232 DECT • Headset plug 3,5mm • Desktop charger Handset • Color 1,4 TFT • Europe power supply • Business telephony: multiline, • On/Off hook • Spare battery call by name, supervision, • Dial Keyboard • Spare belt clip voice mail • Narrow band, group listening • Swivel clip • Intuitive interface with • DECT AGAP/GAP • Horizontal pouch four-way navigator + OK • DECT Single chip design • Vertical pouch • Built-in vibrate mode • Display keybord backlight • Integrated antennaCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 22. INDUSTRIAL ALCATEL-LUCENT 500 DECT HANDSETFOR ON-SITE VOICE MOBILITY IN DEMANDINGENVIRONMENTS KEY BENEFITS • For demanding environments such manufacturing, healthcare, and so on • Alarm, notification and location services coupled with an external alarm server • Many alarm and notification features BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent 500 DECT Handset • Alarm notification • Desktop charger • IP 54 class (ingress protection rating: • Alarm location* • Rack charger water and dust resistant) • No movement, man down and shock • BGR 139 security norm compliance detection* • Isolated Worker Protection (IWP) • Periodic live call for proactive security* • Emergency key • Location based on up to three base • LED, programmable on events stations* • Color display • Display and keypad backlight • Hands-free, vibrate mode • Bluetooth headset * Associated with an external alarm serverCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 23. PROFESSIONAL WLAN HANDSETSFOR ON-SITE VOICE AND DATA MOBILITY KEY BENEFITS • Leverage a single Wi-Fi infrastructure for voice and data • Answer customer calls immediately, wherever you are in the office • Communicate on the move using voice and/or data devices • Improved cost of ownership OmniTouch 8118 OmniTouch 8128 • Backward compatibility BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent OmniTouch 8118 • Quality of Service (QoS) • Basic charger and 8128 WLAN Handsets (IEEE 802.11e, WMM) • Standard/extended batteries • IEEE 802.11a/b/g radio • Extra feature on • Office rack charger • Four navigation keys and three softkeys OmniTouch 8128: push-to-talk • Office rack charger for batteries • Black-and-white graphical display • Leather carrying case on OmniTouch 8118 and color on • Standard clip OmniTouch 8128 • Swivel clip • Backlight display • USB cradle • Loudspeaker on OmniTouch 8128 • Headset • Vibration mode • IP class 44 • Alcatel-Lucent telephony protocolCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 24. ALCATEL-LUCENT PIMPHONY SOFTPHONEYOUR PERSONAL COMMUNICATIONS MANAGER KEY BENEFITS • Simplify your phone tasks • Increase efficiency and save time • Keep track of calls during absences • Never lose a call • Improve customer satisfaction • Receive online updates BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent PIMphony Softphone Basic • Alcatel-Lucent PIMphony Softphone Pro: interaction with • Intuitive interface for call control PIMphony application (screen pop-up); voice mail • Centralized call log management • Programmable call shortcut keys • PIMphony Softphone Team: assistant and supervisor • Nomadic mode activation monitoring facilities • PIMphony Softphone Attendant: single or multisite PC-based Attendant • PIMphony Softphone over IP: local or remoteCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 25. ON-SITE MOBILITY YOUR NEED • Be reachable anywhere in the office OUR SOLUTIONS• On-site voice mobility using DECT• On-site voice and data mobility using Wi-FiCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 26. ON-SITE VOICE MOBILITY USING DECT KEY BENEFITS • Indoor and outdoor mobility with multicell, roaming, handover and security • Connection to standard extension interface • Same feature level as fixed digital phone BASE SOLUTIONS ADDITIONAL OPTIONS • Indoor DECT base station • Outdoor base station • High traffic capacity • Extremely rugged base station • Up to six channels • Gain/directional antenna to • Remote power feeding optimize coverage • Full roaming and handover • Alcatel-Lucent 300 Ex DECT Handset • Alcatel-Lucent 400, 8232 and 500 provides safe and reliable mobile voice DECT Handsets communications in hazardous work • High security (handset registered) environments where there is a risk of explosion − Headset plug included − Adapted pouch for headset wireCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 27. ON-SITE VOICE & DATA MOBILITY USING WI-FI KEY BENEFITS OmniAccess 4306G • Cost savings with a single infrastructure for Branch Office WLAN Switch 16 access points voice and data services AP 92, AP93 and AP105 • End-to-end professional solution with QoS • Ease of deployment with radio coverage tool OmniAccess 4306 Branch Office WLAN Switch 8 access points Remote Access Point - 2WG & RAP-5WN BASE SOLUTIONS • Wi-Fi access points: Alcatel-Lucent ADDITIONAL OPTIONS OmniAccess AP92, AP93 (single radio, Alcatel-Lucent OmniAccess™ WLAN Switches • Gain/directional antenna dual band) and AP105 (dual radio) • Capacity • Alcatel-Lucent OmniSwitch™ − IEEE 802.11a/b/g/n − Up to 16 external campus-connected apps LAN Switches with PoE and Layer 2/3 − IEEE 802.3af Power over Ethernet − Up to 64 remote apps QoS for end-to-end solution (PoE) sourcing − Up to 256 users • Performance • Alcatel-Lucent OmniAccess Remote − 1.6 Gb/s crypto performance Access Point-2WG & RAP-5WN for (3DES, AES-CBC-256) remote working connection − 800 Mb/s, crypto performance (AES-CCM) − 2 Gb/s wired, non-encrypted • Alcatel-Lucent OmniTouch 8118/8128 throughput performance WLAN HandsetsCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 28. OFF-SITE MOBILITY YOUR NEED • Keep in touch with your office anytime and from anywhere OUR SOLUTIONS• Alcatel-Lucent My IC Mobile for Apple® iPhone®• Alcatel-Lucent My IC Mobile for Android• One-number serviceCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 29. ALCATEL-LUCENT MY IC MOBILE FOR iPHONE KEY BENEFITS • One phone, one number and one voice mail, on-site or off-site • Configure your business phone and mobility options remotely and benefit from nomadic facilities • Keep in touch with the company ecosystem • Ensure business continuity, anytime and anywhere • Get access to the corporate directory, communication log and contact list to set up your calls • Stay connected off-site BASE SOLUTIONS • Alcatel-Lucent My IC Mobile app for Apple iPhone • Secured access • Available in Apple Store, free of charge • UDA extension: support of additional information • Alcatel-Lucent My IC family look-and-feel such as multiple numbers (mobile, home …), • Telephony features in conversation company name, user picture… • Routing services • Dial by name • Contact list • Visual voice mail • Call log • NotificationCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 30. ALCATEL-LUCENT MY IC MOBILE FOR ANDROID KEY BENEFITS • One phone, one number and one voice mail, on-site or off-site • Configure your business phone and mobility options remotely and benefit from nomadic facilities • Keep in touch with the company ecosystem • Ensure business continuity, anytime and anywhere • Get access to the corporate directory, communication log and contact list to set up your calls • Stay connected off-site • Application covering a wide range of Android smartphones BASE SOLUTIONS • Alcatel-Lucent My IC Mobile app for Android • Visual voice mail • Free of charge software available on Google Play application • Notification at a glance (voicemail, missed call) store • Business & Private modes management • Alcatel-Lucent My IC range look-and-feel • Secured access to the enterprise (https) + • Telephony features in conversation login/password authentication • Local favorites management • UDA extension: support of additional • Enterprise-grade voice services (make call, mid-call control) information such as multiple numbers (mobile, • Call routing profiles home …), company name, user picture… • Dial by name • Caller identification • Corporate directory access • Corporate call history / Call logCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 31. ONE-NUMBER SERVICE KEY BENEFITS • Single professional phone number • Easily reachable • Easy access to contacts • Benefit from Alcatel-Lucent OmniPCX Office RCE services (supervision, voice mail, routing, call logs) BASE SOLUTIONS ADDITIONAL OPTIONS Nomadic extension Voice client for Apple iPhone & Android: Alcatel-Lucent My IC Mobile • Single number that is always reachable • Integrated ergonomics • Calling number presentation • One number with incoming and outgoing calls • One voice mail • Telephony features in conversation • Twin set (fixed/mobile) • Alcatel-Lucent My IC family services • Call routing/call supervision/call logs − Routing services • Business mode activation from mobile phone − Dial by name − Works on any mobile phone − Contact list (no client to deploy) − Visual voice mail − Call log − NotificationCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 32. TEAMWORK AND COLLABORATION YOUR NEED• Help your team work together OUR SOLUTIONS• Alcatel-Lucent My IC Web for Office• Audio conferencing and conference modules• Audio and web conferencing• Teamwork with PIMphony Softphone Team• Visual communication• Cloud based video collaborationCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 33. ALCATEL-LUCENT MY IC WEB FOR OFFICE KEY BENEFITS • Alcatel-Lucent My IC Web for Office is the web companion for Alcatel-Lucent analog, 8 and 9 Series, DECT and VoWLAN phones, and smartphones • Configure your business phone and mobility options remotely from a computer or smartphone connected to the Internet and benefit from nomadic facilities BASE SOLUTIONS • Alcatel-Lucent My IC Web for Office • Alcatel-Lucent My IC range set of services • PC-based web companion • Routing services • Alcatel-Lucent My IC family look-and-feel • Call setup • Compliant with many browsers (for example, • Dial by name Microsoft Internet Explorer ®, Mozilla ® Firefox ®, • Contact list Apple Safari®) • Visual voice mail • Secured access • Call log • UDA extension: support of additional information such as multiple numbers (mobile, home …), company name, user picture…CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 34. AUDIO CONFERENCING KEY BENEFITS • Cost reduction Master − Rapid return on investment compared with outsourced audio conferencing services − Reduced travel expenses • Increased team efficiency − Weekly team meetings Participants − Task forces BASE SOLUTIONS ADDITIONAL OPTIONS • Three-party conference • Six-party conference bridge • Chairperson plus five participants • Easy to organize and activate; protected by authentication code • Simple access with voice prompt guidance • Participants arriving or leaving are clearly indicated by a toneCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 35. ALCATEL-LUCENT OMNITOUCH 4135IP CONFERENCE PHONE KEY BENEFITS • Increases collaboration and enables creative exchanges with remote parties • Enables spontaneous group brainstorming and problem-solving sessions • Reduces travel and administration time and costs • Enables high-quality audio conferencing BASE SOLUTIONS ADDITIONAL OPTIONS • SIP connectivity • Expansion for large rooms – • Support for Power over Ethernet (PoE) a combination of the unit’s omnidirectional • Four + one simultaneous connections microphone with directional microphones • Up to four user profiles increases voice pickup from 30 m2 • Call recording function on SD memory card (320 ft2) to twice that • Conference guide enables group calls • LDAP client with direct access to directory • Easy configuration with the web interfaceCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 36. ALCATEL-LUCENT OMNITOUCH 4125COMPACT CONFERENCING MODULE KEY BENEFITS • Increases collaboration by enabling creative exchanges with remote parties and spontaneous group brainstorming and problem-solving sessions • Enables high-quality audio conferencing without additional phone lines • Leverages the installed base of Alcatel-Lucent fixed-line phones and advanced telephony features • Reduces travel and administration time and costs BASE SOLUTIONS Compact and easy-to-use audio conferencing • Crystal clear, natural sound: Konftel® OmniSound®3 module, optimized technology with full duplex, 360º ultra-sensitive • Plug-and-play audio conferencing microphone and three built-in surround speakers • Easy to connect: plugs into headset jack on Alcatel-Lucent transmits crystal clear conference calls phones • Fifteen levels of speaker volume and three levels of • Easy to use: no configuration required microphone input sensitivity • Uses existing phone line • Easy switching between hands-free capability on 8 Series Phones and 9 Series Digital Phones and the OmniTouch 4125 Compact Conferencing ModuleCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 37. AUDIO AND WEB CONFERENCING KEY BENEFITS • Less than one-year return on investment with in- house replacement for per-minute/per-seat audio and web conferencing • Increased productivity and efficiency − Ad hoc and event-based communications and features that meet the needs of all users − Presence-based, ad hoc communication eliminates asynchronous tools to reduce e-mail and time-consuming voice mail tag • Flexible deployment options − Deploy audio-only, web-only, or both for multimedia collaboration BASE SOLUTIONS • Alcatel-Lucent OmniTouch 8660 My Teamwork™ • Feature set includes: Conferencing and Collaboration, Office Edition: software- − Dial-in or dial-out conferencing with scheduled, recurring, and browser-based solution, deployed on-site with no meet me and ad hoc modes proprietary hardware or client download required − Desktop and application sharing for data collaboration sessions • Software packages − Presence-aware with telephony and online indicators • Packaged and priced with eight and twelve ports with − Audio recording, IM archiving and multilingual support Alcatel-Lucent OmniPCX Office RCE SIP trunking software − Attachment distribution and Microsoft Windows Mobile Pocket licenses included PC client • Capacity: ADDITIONAL OPTIONS − Up to 44 audio conferencing ports • Two additional audio or web conferencing ports − Up to 120 data conferencing ports − Maximum 3000 IM usersCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 38. TEAMWORK WITH PIMPHONY SOFTPHONE TEAM KEY BENEFITS • Easily supervise team activities • Improve teamwork • Improve customer satisfaction BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent PIMphony Softphone Team • Alcatel-Lucent PIMphony Softphone IP Media • Team Assistant and Supervision facilities − VoIP audio media on PC • Easy and efficient call monitoring − USB handset or headset and distribution • Alcatel-Lucent Extended Communication Server − Collaboration and information sharingCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 39. VISUAL COMMUNICATION KEY BENEFITS Video communications • Cost-effective videoconferencing over the Internet • High-quality solution for any end-point, display, user or place • Best video quality whatever the bandwidth BASE SOLUTIONS ADDITIONAL OPTIONS • LifeSize® Passport and Passport Connect desktop-based for • LifeSize Camera (Focus™, 10x™ or 200™) personal office, home workers and collaboration rooms • LifeSize Phone™: • LifeSize Express: for small meeting rooms and • high-definition audio conference phone work groups • LifeSize MicPod™: • LifeSize Team: for conference room multipoint with up to • compact, high-definition audio microphone three distant parties (embedded MCU to connect multiple • LifeSize Networker™: sites) • all-in-one enhanced ISDN gateway to connect LifeSize IP video systems with ISDN video • High-quality video; low-bandwidth room systems systems • Standards-based (SIP, H.264, H.263, open APIs)CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 40. CLOUD BASED VIDEO COLLABORATION KEY BENEFITS LifeSize® Connections™ • High-definition video-conferencing systems • Flexible & per user fees video conferencing in business GUEST • Obtain a rapid ROI by reducing travel costs • Increase the efficiency of the workgroup • SMBs can reconfigure its user community in real time as LifeSize Connections offer sold using 1 Year x N users licenses.BASE SOLUTIONS • Features: 9-way calling, 720p30, Guest invite capabilities; call anyone, Easy web-based administration, Concurrent HD video and data-sharing,LifeSize ® Connections™ Secure encrypted media and signalling,• Cloud based services open new opportunities for • Capabilities: SMB without the need for front end investments • Bridging : Connect distant together in the cloud• 1 year licenses for desktop (free application) • Firewall traversal : Each one connects to the cloud using OUT going flows form their CPE directory services,• 1 year licenses for end points Video LifeSize • Web Administration from the cloud • Components: LifeSize endpoints (optional), PC/Mac desktop clients (free), Administrator console (included in the voucher)CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 41. ALCATEL-LUCENT RCE FAX SERVER KEY BENEFITS • Cost savings and quick ROI • Reduce ongoing fax machine-related costs • Eliminate junk fax-related costs • Improve collaboration and productivity • Secure sensitive data • Route sensitive documents to designated recipients • Centralize fax management BASE SOLUTIONS ADDITIONAL OPTIONS • IP fax solution based on a powerful • Designed for small and medium • Two additional fax ports appliance enterprises • Send and receive faxes • Web-based administration from a web browser • Monitoring and reporting features • Send faxes from a Microsoft • Per-user/per-profile security settings Windows application; print to fax • Simplified user management • Send and receive faxes • Two fax ports from an e-mail client • Back –up & restore • E-mail notification • Fax history • Fax queuingCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 42. CONVERGED VOICE AND DATA NETWORK YOUR NEED• Optimize converged voice and data network infrastructure and multisite networking OUR SOLUTIONS• IP networking• Remote site or remote worker• Converged IP infrastructure• Alcatel-lucent OmniSwitch 6450• Networking on ISDN or private lines• Security protection with FortinetCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 43. IP NETWORKING IP public carrier IP private network network KEY BENEFITS • Communications cost savings • One cabling infrastructure for voice and data • Plug-and-play • Telephony services transparency BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent OmniPCX Office RCE • Alcatel-Lucent OmniTouch 8082 My IC Phone • SIP trunking to public carrier network • Alcatel-Lucent IP Touch 8 Series Phones • Private IP network • Alcatel-Lucent PIMphony Softphone IP Media • ITU-T H.323/SIP • Alcatel-Lucent OmniVista™ 4760 Network • Telephony feature transparency Management System (NMS) − Call accounting − Centralized network management • CSTA/XML application openness • Alcatel-Lucent OmniSwitch and OmniAccess infrastructureCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 44. REMOTE SITE OR REMOTE WORKER KEY BENEFITS • Full telephony services • Always stay in touch with your company • Cost-effective remote connection • Secure remote connection BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent OmniPCX Office RCE • Alcatel-Lucent OpenTouch 8082 My IC Phone • Alcatel-Lucent IP Touch 8 Series Phones • Alcatel-Lucent PIMphony Softphone IP Media • Alcatel-Lucent OmniSwitch and OmniAccess infrastructureCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 45. CONVERGED IP INFRASTRUCTUREOmniSwitch 6450 KEY BENEFITS • Entry-level solution with advanced OmniSwitch 6250 features at competitive price • No need for local power supply for OmniSwitch 6400 IP phones (one cable) • Perfect solution for IP telephony in IP Touch 4038 EE SMB market − QoS − Easy to install (single LAN and DHCP) − Easy to manage BASE SOLUTIONS• OmniSwitch 6250 Stackable Fast Ethernet Switch: • OmniSwitch 6450 Stackable Gigabit LAN Switch: − 24 or 48 ports, non-PoE and PoE − 10, 24 or 48 ports, non-PoE and PoE − Stackable to eight units in a virtual chassis − Level 2+ Gigabit − Layer 2+ Fast Ethernet stackable Gb port − Up to 10G stacking − 2.5G stacking• OmniSwitch 6400 Stackable Gigabit LAN Switch: ADDITIONAL OPTIONS − 24 or 48 ports, non-PoE and PoE − Level 3 static routing, Gb port • External backup power supply − 10G stacking • Optical Ethernet transceivers: 100Base-FX, 1000Base-SX, 1000Base-LXCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 46. Alcatel-Lucent OmniSwitch 6450 KEY BENEFITS • Ideal for SMB organizations • Low Power consumption • Performance, Reliability, and Security • Provide the speed you need 64XX = 10/100/1000 • Simplicity without compromise • Auto detect features for IP Telephony • User based QoS features • Simplified Mgt Interface • Tested and validated end to end solution • POE for powering the Wifi Access Points & IP Phones • Growth without growing pains OmniSwitch 6450 • Easy to expand the network through stacking multiple switches P10/P24/P48 • Consistent software feature across the 6250, 6400 and 6450 • Scalable to 10 GigE for network connections (6450) BASE SOLUTIONS − fixed configuration chassis in a 1U form ADDITIONAL OPTIONS• OmniSwitch 6450 Stackable Gigabit LAN factor and comes with: • External backup power supply Switch: − 2 x Gigabit fixed SFP ports (SFP+ • Ethernet SFP optical transceivers, − 10, 24 or 48 ports, POE or non POE for 24/48 ports) stacking module and cables − 10L ports: a light version (10/100) − an internal AC power supply with a − Support for POE and POE+ (6450) country specific power cord − Up to 10 Gigabit − RJ-45 to DB-9 adaptor and user manuals access cardCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 47. NETWORKING ON ISDN AND PRIVATE LINES ISVPN Site 1 Site 2 KEY BENEFITS • Work as a single company with centralized services • Optimize resources • Improve company image BASE SOLUTIONS ADDITIONAL OPTIONS • Industry-specific virtual private • DECT mobility network (ISVPN) services via ISDN • Alcatel-Lucent OmniVista 4760 NMS or private lines call accounting • Automatic Route Selection • Network management center • Private, homogeneous numbering plan • Call by name: 3000-name directory • Call path optimization • Least-cost routingCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 48. SECURITY PROTECTION WITH FORTINET KEY BENEFITS • Work Unified security architecture: Multi-threat protection from a single device increases security and lowers costs. FortiGate-20C • Simple licensing: Hassle-free unlimited user licensing and comprehensive feature set increases ease of deployment and maintenance. • Multi-port wired: Multiple network interfaces enable flexible FortiGate-40C deployment & improve protection with multiple security zones FortiGate FortiGuard • Desktop form-factor: Compact, lightweight and designed for Network Real time small environments Security Platform Security Services BASE SOLUTIONS• Firewall, IPS, application control, VPN, and web filtering • Unified Threat management• One WAN interface and four internal switch ports offer • ASIC-based multi-threat security platform• Unlimited user licensing • Third party certifications• FortiGuard Subscription Services deliver automated, real-time, up-to- • Common OS across all platforms date protection against security threats and exploits. • Single management interface• Antivirus, antispyware, antispam and data leakage prevention • Security services with FortiGuard Services• Fortigate 20C • Antivirus, • 20 Mbps performance delivers fast throughput • IPS,• Fortigate 40C • Antispam, • 200 Mbps performance delivers fast throughput • Web content filtering, • Application controlCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 49. HOTEL AND HOSPITALITY YOUR NEED• Optimize daily tasks and improve guest services in your hotel OUR SOLUTIONS• Hotel and hospitalityCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 50. HOTEL AND HOSPITALITY PSTN ISDN Room 101 Room 204 Room 302 KEY BENEFITS • Increases staff efficiency • Optimizes daily tasks • Professional welcome for guests Hotel driver Printer Welcome desk Hotel front office Hotel staff General manager (PMS, CMS) BASE SOLUTIONS ADDITIONAL OPTIONS • Embedded hotel solution • Office Link Driver (OLD) integration • Front desk office services with hotel front office (PMS, CMS) • Guest services • DECT or WLAN mobility for clients (messages, languages, and so on) or administrative staff • Guest mailbox • Reception phone add-on module • Wake-up calls (one key, one room) • Room status • Automated attendant for hotel • Pre-payment services information • Cost controlCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 51. FUTURE-READY SOLUTIONS YOUR NEED• Optimize costs OUR SOLUTIONS• State-of-the-art telephony infrastructure• Large range of connection types• End-to-end IP telephony solution• Warranty and system evolution assurance• Enterprise Solutions Sales e-Learning offer• Ecosystem for complementary solutions in AAPP ProgramCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 52. STATE-OF-THE-ART TELEPHONYINFRASTRUCTURE Alcatel-Lucent OmniPCX Office 236 users Rich Communication 160 users KEY BENEFITS Edition (RCE) • Easy to expand Large 30 to 90 users • Complies with all Medium open standards 15 to 60 users Small • Easy to maintain 6 to 20+ users Compact Unit • Flexible power 6 to 16 users supply autonomy Example of sizing for a TDM company BASE SOLUTIONS ADDITIONAL OPTIONS • Alcatel-Lucent OmniPCX Office RCE • Wall-mounting kit Compact Unit, native wall-mounted • Data bay integration: rack-mounting kit • Three rack choices according to • Standard power backup (90 min) capacity required: OmniPCX Office RCE • Enhanced power backup: external Small, Medium and Large are rack- battery pack (up to 8 h) based and stackable • Average 10-min battery backup • Hot-pluggable boardsCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 53. LARGE RANGE OF CONNECTION TYPES Alcatel-Lucent OmniPCX™ Office RCE SIP SIP at the core KEY BENEFITS • Flexible to fit your needs ISDN/PSTN • Scalable to evolve with you • Modular with a large choice Internet of connections • Open to external applications BASE SOLUTIONS ADDITIONAL OPTIONS • Analog/digital public access • Ethernet LAN interface • IP networks • Radio base station for DECT handsets • Digital phone connection for • Wi-Fi infrastructure for Alcatel-Lucent Alcatel-Lucent 9 Series Digital Phones OmniTouch WLAN Handsets • IP phone connection for • Remote access service Alcatel-Lucent IP Touch 8 Series Phones • CTI TAPI 2.1 • SIP connection for Alcatel-Lucent • CSTA interface OmniTouch 8082 My IC Phone • Connection for analog and fax devices • CTI TAPI 2.0 interfaceCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 54. END-TO-END IP TELEPHONY SOLUTION OmniPCX Office RCE cabinets for up to 200 IP users Communication Compact Unit Small Medium Large Servers BASE SOLUTIONS • Alcatel-Lucent OmniPCX Office Rich Communication Edition, wall-mounted or rack-mounted LAN • SIP inside WLAN OmniAccess ADDITIONAL OPTIONS OmniSwitch 6450 WLAN 4306 • Network infrastructure 24/48 ports • Alcatel-Lucent OmniAccess WLAN Switch Infrastructure OmniAccess • Alcatel-Lucent OmniSwitch Network WLAN AP OmniSwitch 6450 Stackable LAN Switch 10 ports • Network Security with Fortinet OmniAccess OmniSwitch 6400 WLAN IAP 24/48 ports KEY BENEFITS • Complete, end-to-end OmniAccess OmniSwitch 6250 solution for IP telephony 24/48 ports WLAN RAP • Can mix traditional and IP telephony for Threat containment smooth evolution Network Security FortiGuard FortiGate-20C FortiGate-40C Real time Security ServicesCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 55. WARRANTY AND SERVICES KEY BENEFITS • Communication system always up to date • Latest technology and feature evolution • Low investment for service continuity BASE SOLUTIONS • Alcatel-Lucent hardware exchange during warranty period • Alcatel-Lucent Software Maintenance Services (SMS) − Software support according to Alcatel-Lucent software policyCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 56. ALCATEL-LUCENT ENTERPRISE SOLUTIONSSALES E-LEARNING OFFER KEY BENEFITS • Training and certification free of charge • Rapid acquisition of knowledge bases • Web-based training, removing travel costs • Optimized training time by staying in the office • Courses available in French, English, Spanish and German COURSE CONTENT CERTIFICATION • Understanding the Proposition Who needs certification? • Generating Sales Opportunities • The Alcatel-Lucent Certified Sales Representative (ACSR) certification is dedicated to the sales • Presenting Our Credentials representatives who sell Alcatel-Lucent products and solutions. • Case studies Why certify? • Sales tools • In todays business world, customers expect a high degree of competency from solutions providers. The certification allows them to benefit from Alcatel-Lucent know-how and to be accredited for that knowledge. WHERE? • Alcatel-Lucent Business How to get certified? Partner Portal • The certification exam is based on ten questions available online. The required score to pass the exam is 70%.CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 57. ALCATEL-LUCENT APPLICATION PARTNERPROGRAM (AAPP) The AAPP helps Partners build, integrate, test, deploy, maintain and promote their applications across Alcatel-Lucent’s complete portfolio of solutions for enterprises. 3 MAIN MISSIONS WHERE?  Provide developers with easy access to development tools AAPP Factory  Test and verify the inter-working of comprehensive range of Alcatel-Lucent Application Partner Portal third-party applications  Promote Partners through Alcatel-Lucent distribution channels Alcatel-Lucent Enterprise Business Portal KEY BENEFITS For end customers For Business Partners For AAPP members  Rich and reliable source of new solutions  Verified inter-working  Wide range of tools and services for  End-to-end solutions for vertical and  Technical support for run-time development and testing horizontal markets  Easier to work with APs, integrate with,  Graduated support  Inter-operability with existing systems maintain  Recognition from Alcatel-Lucent  Easier to develop customized applications  Drive new business opportunities Customers and BPs  Joint marketing actions with PartnersCUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READYWELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 58. ALCATEL-LUCENT APPLICATION PARTNER PROGRAM (AAPP) IWR WHERE? As of today 18 AAPP products are certified with Alcatel-Lucent • Download InterWorking Reports on OmniPCX Office Rich Communication Edition. Alcatel-Lucent Business Portal Certified applications developed by • GN Netcom with wireless and wired headsets • Plantronics with wireless and wired headsets EFFICIENT • Sennheiser with wireless and wired headsets DESKTOP • AdvaTel with an Outlook plug-in ENVIRONMENT • CounterPath with a VoIP softphone • Polycom with sound point • Technicolor with SIP phones Certified applications developed by • New Voice with an alerting & monitoring mobilization server • Ibernex with a nurse call solution HOTEL & • Aurenz with a hospitality solution HOSPITALITY • Micros Fidelio with a PMS solution • GT2F with a call accounting solution • MWS with an alarm server for healthcare Certified applications developed by • Amigo with a recording & quality management solution OTHER • AudioCodes with an analog SIP gateway SOLUTIONS • Linkcom with a SIP gateway and door phone 58CUSTOMER EFFICIENT DESKTOP ON-SITE OFF-SITE TEAMWORK & CONVERGED VOICE HOTEL & FUTURE-READY COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED.WELCOME ENVIRONMENT MOBILITY MOBILITY COLLABORATION & DATA NETWORK HOSPITALITY SOLUTIONS
  • 59. Para futuras referencias: Comercio electrónico visita nuestra página en: www.ez-tech.com.mx Correo electrónico: info@ez-tech.com.mx Número telefónico: (81) 1095-9122www.alcatel-lucent.com/enterprise twitter.com/ALUEnterprise facebook.com/ALUEnterprise youtube.com/user/AlcatelLucentCorp

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